Southwest

We always try to fly SW! Tonight on our way to Denver from Grand Rapids, the flights attendant told us that we might be able to see the northern lights. Here are a few pics we took from the plane. Crazy! This is my first time ever seeing them♥️ and there was also a lightning storm!

I want to commend and praise Frank Horvath, an agent of yours at the Denver International Airport, who assisted getting me and my family to Seattle. Our Alaska flight had been canceled and he was kind, never badmouthed the other airline, and simply helped me. Thank you Frank!! We made it to see our son for parents weekend and you helped make that happen. Thank You Southwest Airlines!

I’ve always had outstanding experiences with Southwest, but my recent encounter with a staff member at Denver International named Jda was the most disrespectful experience I’ve ever had traveling with the airline and, honestly, as a trans person, one of the worst I’ve faced while traveling anywhere. While following standard procedure and redistributing my items into two bags, I was holding hats that can easily be damaged. Jda was aggressive and dismissive, ultimately threatening me and making it unclear whether I’d be allowed to board. Their behavior caused me deep anxiety and made me feel less than human. Traveling is already stressful, especially for trans and POC individuals, and experiences like this make it even harder. I’m sharing this because I hope Southwest takes action to ensure all passengers are treated with dignity and respect.

My luggage ended up missing for a while at the Denver international airport and Jenn, Mary, and Melissa (supervisor) did everything in their power to find it. They made it a top priority when I was in a rush and they went above and beyond. I appreciate you ladies. Your hard work doesn't go unnoticed.

Always great flying with Southwest. 99 percent of the flight crew is always smiling, professional, kind and helpful. Clean seats, clean aisle and the aircraft as a whole. Lavatory is also clean. They provide a quite decent amount of snacks, more than any domestic airline I had experienced. Best domestic airline I've been flying with in the United States so far.

Southwest Airlines is now my air travel 🧳 preference. How do they do it? … They allow 2 free bags up to 50 pounds to be checked. You can bring two carry-ons on the plane. Seating is first come first served. They bring you pretzels made by an all-women company and a drink of your choice. Who the heck does that anymore? I was in contact with at least a handful or more employees and they were all friendly and helpful. Allowing for the squishing of my legs that are on all airplanes (aside from first class), it was a fantastic experience!

Southwest Airlines shows so much care and compassion for their travels. Michael, the flight attendant today took so much care to help my daughter when she was experiencing a sinus infection. He was compassionate and kind to her and to our family. I am always so enamored by the level of care Southwest Airlines shows their guests. So thankful to be an A list member - proud to fly Southwest Airlines!

Southwest Airlines is a standout in the airline industry, easily earning its five-star rating for its exceptional service and customer-centric approach. Flying with Southwest is always a pleasure, thanks to its friendly and attentive staff, comfortable cabins, and reliable service.One of the key features that sets Southwest apart is its unique boarding process, which allows passengers to choose their seats based on boarding group rather than assigned seating. This system is efficient and stress-free, ensuring a smooth and organized boarding process for all passengers.In addition to its boarding process, Southwest is known for its affordable fares and generous baggage policy, including two free checked bags per passenger. This makes flying with Southwest not only convenient but also budget-friendly.Another standout feature of Southwest is its commitment to customer satisfaction. The airline has a reputation for going above and beyond to accommodate passengers, whether it's rebooking flights, providing complimentary snacks and beverages, or offering exceptional customer service.Overall, Southwest Airlines is a top choice for air travel, offering a combination of affordability, comfort, and exceptional service that is hard to beat.

Connecting flight to Ontario! Cushioned comfortable armchairs at the boarding waiting area ! Counter bar with charging ports on top !!! Another 737-Max8 aircraft this flight back to California!!

This airline is really good at delays. 5 flights in 8 days and i didn't have other good options for the regions i was traveling so i booked Southwest They had 4 delays and some of them were maddening. Ill be pursuing other plans from here on out!

Love Southwest! Their staff are always friendly and comical. One of our flights were delayed at the gate due to weather and the captain came out to explain why and apologized repeatedly. Great seats, friendly staff, nothing but good things to say.

They are still using the old-style boarding method, and I love it. When you're an A+ plus, plus, premium boy, you like this just the way it is. We took off on time which was super early this morning The agent that checked us in the flight attendants, pilot well everybody was happy having a good time and took great care of us. Most importantly they delivered us safely. I guess the only other thing to add is the price was right. If those things go well on an airline you get five stars.

Came here few times so far and usually frontier is known for delayed flights but my flight to Austin was 20 mins earlier than the scheduled time!! Maybe customers were on top plus their service was quicker?! But it was good for me! :) Keep up the good and fast service! Cheers

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Still a happy customer and Rapid Rewards member. Despite the changes (slowly phasing in), flying Southwest is still my first choice (Rewards benefits alongside the Rapid Rewards Card still prove to be favorable). One recommendation I cannot stress enough is to download and use the Southwest app. It is very helpful, especially when schedules, along with any associated boarding times and gate changes occur. Don't miss out on these important updates because sometimes it is hard to hear these announcements at the airport (if they do announce). The Southwest app keeps everything organized and up to date (IRT). The pilots and flight attendants on our DEN to LAS trip were fun and funny and the gate agents positive attitude and humor made the boarding process efficient and stress free (this was the flight that experienced the schedule changes galore!) Job well done to the Southwest crew at DIA.

I always enjoyed my Southwest flights. They're (usually) pretty much on time, efficient, friendly, etc. I love their free baggage policy (one personal, one carry-on, one check-in). I am sad that check-in baggage are charged now. I am undecided yet about their new seat selection policy. That might change how early people line up and how efficiently they get people boarded per flight. Or it might not have any effect at all. That is yet to be seen.

I've always had outstanding experiences with Southwest, but my recent encounter with a staff member at Denver International named Jda was the most disrespectful experience I've ever had traveling with the airline and, honestly, as a trans person, one of the worst I've faced while traveling anywhere. While following standard procedure and redistributing my items into two bags, I was holding hats that can easily be damaged. Jda was aggressive and dismissive, ultimately threatening me and making it unclear whether I'd be allowed to board. Their behavior caused me deep anxiety and made me feel less than human. Traveling is already stressful, especially for trans and POC individuals, and experiences like this make it even harder. I'm sharing this because I hope Southwest takes action to ensure all passengers are treated with dignity and respect.

We had no issues with planes's or staff on the planes... The two planes we flew on were new and the on board staff were friendly and efficient..... Our only issue was on the ground in New York.... We were almost to the front of line to drop off our luggage... a staff member came from outside.... He closed off our line..... and instructed us to follow him a good distance outside‍‍‍ He also let us know that he excepts tips.... You would have gotten one if you hadn't taken so far out of the way....

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I'm not a fan of Southwest Airlines. This is the second time I've had to fly Southwest in 2025 and the second time I've dealt with flight delays. I'm also not a fan of the seating situation. It's like a cattle call!

My round-trip flight from Vegas to Denver Colorado, flying Southwest, was great! My Southwest flight leaving Denver Colorado was flying out of Terminal C from the Denver Colorado Airport. Right now, there is a lot of construction on-going in the main terminal. Going through a security check-point to get to the Terminal C gates took about a full hour, including going through their terminal transit system. The C gate is the last gate from A and B. Southwest offers complimentary soft drinks, water, and coffee. They recently changed their snack offerings, too! Some of the snacks include pretzels and chocolate brittle! My flight was scheduled to leave around 6:10 P.M. on a Tuesday. Boarding was on time at 5:40. There were a lot of open seats on the flight to Vegas. The Southwest team had to rearrange some customers who sat in the front to other seats on the plane. This took a little bit of time, but we still arrived early in Vegas by 25 minutes! The flight was smooth with no bumps!

Southwest Airlines was so very good years ago. They did everything in their power to accommodate their loyal base of customers. That clearly is no longer the case. My wife and I are scheduled to fly out of Denver tomorrow. It would cost Southwest nothing to switch her seat from the flight to Chicago Midway from Denver International Air that leaves Denver at 8:35AM to my flight that leaves at 5:55AM. The current price is exactly the same. However the new and the opposite of improved SWA insists on milking a senior citizen couple for another $178 to make the switch. If they continue to refuse, I'll drive home to Lockport, IL then drive back to Chicago Midway Airport to collect my wife in the afternoon. It's nothing short of senior citizen abuse. Shame on SWA. When I called and could not get through to the very unpleasant "understanding" customer service agent, I asked to speak to a supervisor. I then received a call from a different agent, because supervisors don't talk to customers directly! Shamefully yours, John K. Peterson, Sr.

Never again. Flying back to Burbank from Denver today and the gentleman who weighed my checked bag said it was 3 lbs overweight. I would have to pay a $100 fee or remove some things from my suitcase and put it in my carry on. A long line of people waiting to check their bags watched as I opened my suitcase and one by one removed jackets, sweaters and put them on the baggage weight counter until it reached 3 lbs. Same bag flew from Burbank to Denver with the correct weight and nothing was added to it. Embarrassing and I've never experienced this before on any other airline .. Boooo Southwest!

The Flight crew of Southwest were very cordial and nice. But some of the passengers on the flight were rude and walked all up and down the aisles. Very loud. Chris and Steven from Customs was very helpful and assisted with our Flights back from Cancun. Also, some people who worked at TSA pre-check can not speak English ( small Indian lady) directed passengers to the WRONG GATES!!

Southwest Airlines is one of the better airlines that we've flown. The flight we took from Denver to Los Angeles went well from start to finish. Check in at the counter was a breeze. Check in at the gate went smoothly. Seats were fine. Service by all the staff we interacted with was terrific. LIke the fact that there are not nearly as much extra fees from Southwest compared to other airlines. Will continue to use Southwest Airlines when the prices are right.

We have been at one airport or another all day. Flight delays in St. Louis, and Denver. We had Yassira as our Ops agent and she was the best. Funny but to the point. I'm traveling with mom and she has cancer all over her body now so it's difficult for her. She's been in pain for weeks and I haven't heard her laugh or smile lately. She did today thanks to Yassira and I really appreciate that.

Fantastic customer service. I'm ready for my next flight! I haven't flown anything else in 8 years.

I literally had authorized pre boarding and the front counter clerk Bobbi told me wheelchairs first. I know this. I travel weekly. Then twice she told me to move out of line and allowed other pre boarders not in wheelchairs before me. She treated me like a child. Now listen I don't take advantage of things, I am a responsible citizen but I feel pressed to explain to southwest admin my situation: I just had a procedure in my foot to reduce a tumor and it is painful...not that it is any of your business and my privacy is being challenged now. I was able to get the front row to have the room to elevate but not without enduring ridicule.

We love Southwest Please go back to two free checked bags Please keep open seating We have traveled with southwest for years and everyone I knowl uses them PLEASE GO BACK TO TWO FREE BAGS

Good day, I definitely want to say that my flight from LA-Denver was very good. I had the pleasure to be served Amee the flight attended helped me feel comfortable and welcomed. But the most amazing experience was that Amee was a prior Dallas Cheer leader..... AWSOME!! all the crew where amazing plus the pilots did a good job.. keep it up and I will fly again. Thank you, Robert Bello

I've always had good experience with Southwest. I will never go with frontier again even if I have to pay more with Southwest. I can talk to a live person quickly if I have a problem by phone and not waste hours of my time getting issues resolved or changing a flight. Only one star removed because it would be nice and if they had a few more luxuries but what's most important is that their flight schedule stays on track, their seats incline, and they are user-friendly online and by phone. Their prices may not be good as frontier but the service is 100% better and I will always try to fly with Southwest versus frontier, which is a nightmare after one try, learning that they overbrook and that if you miss a flight even if it's their fault you will probably be stranded at the airport and not be able to fly out the same day even.

Everything!! Was suppose to fly out of Denver at 910pm.... 1. Changed the boarding gate 2 waiting for flights attendants 3 Go to wait in pre boarding and flight has been delayed to 1010pm 3 delayed again pilots timed out at 1130 4 finally got pilots and we are leaving at 1am? Hearing attendant bitching that she is no longer going to SFO and got stuck with the San Jose flight. Flying for 40 years and never in my life had I expedited such shitty planning. Weather is fine by the way. So wtf?

Every time i fly put of Denver on southwest my flight is delayed for hours and hours . Last time delayed for 4 hours taking off after midnight. Just now we all had to get off the plane after we boarded and now its delayed by 3 hours. I think i will switch airlines after this total heaping load of garbage experience

ALISHA that works for Southwest Airlines was super helpful at baggage claim. She helped me locate my bag and assured me it was all good. She pointed me in the direction of the rental car shuttles and baggage for oversized items THANK YOU ALISHA

It is a very busy day here at Denver International Airport and our flight and gate keep on changing back-and-forth, but the flight attendant and customer service representatives are so helpful and guiding all of us to which is the proper gate. Very convenient escalators help you get to other areas quickly.

NEVER book a round trip! Southwest has unfair cancellation policies. I made a mistake and booked my flight for the wrong morning. It was off by one day. Southwest cancelled my entire round trip per their policy. I called customer service and they rebooked me for the exact same return flight and the correct departure. Southwest refused to refund my return flight from the original booking that they cancelled "per policy", even though I was actually on the flight. NEVER book a round trip! If they ever cancel the whole trip because you happen to miss the first one, you will be out all of that money. If I would have booked two individual trips, they would not have cancelled the return. This is a terrible policy and just unfair. I have been a long time Southwest flyer, but now I will be seeking any other flights possible. Please be aware of this unfair policy!

The southwest airlines usually departure and arrive at concourse C, where you can take the train to transit in between concourse A and concourse B, and baggage claim and public transportation. The staff working there is generally friendly, better than most airlines.

Didn't know you get no money back when canceling a ticket I worked for that1400 im pissed and when you cancel they keep 500 n the the rest gos to flyer miles

This review is only my opinion. SWA has always made changes for the worse, in the past. However, they have done so gradually and always staying ahead of other airlines. Now, SWA is making so many changes at once or frequently that they are no longer a better airline than most. And these are no minor changes. They adversely affect the casual, frequent loyal, and business customers. The current leadership (If you can call them that) is flying the airline straight into the ground. The company founder, Herb Kelleher, would be so ashamed and outraged at the direction they are taking his once outstanding airline. What a shame to see this airline being destroyed. This is a golden opportunity for other airlines to poach disenchanted SWA customers. I'll be looking for other wings to fly with.

Flight delays are never fun but it seems to happen more and more with Southwest lately.

Used to be the defacto airline for me, looking for a new one now. Airplane had maintenance issue, went back for repairs. Hour later, up in air, crew said they were going to hold all connections. Turns out, NOT TRUE (I know surprise, right). We actually missed our connecting plane by about 20 minutes, but they were kind enough to book us on a flight 12 hours later. We found another flight with a single seat open moved our eldest child to that flight. During boarding, they questioned why we didn't make our connection insinuating it was our fault and told us that they had to pull her ticket because it was over-booked. Funny enough, this is all in the Denver Airport, maybe common denominator after reading other posts. Meanwhile my son, my wife and myself are currently waiting out our 12 hour delay.

Well, after receiving a nice email from Southwest Airlines telling me how much they've improved and won't let me down, I tried them again. Yep, you guessed it, I'm stuck in Denver. I can't get into my arriving location until tomorrow, so in a couple of hours I'll be heading back home. Unbelievable. Beyond disappointed. Beware!

So I don't like this airline, to me it seems really ghetto and generic! First off all you line up like you're getting on a bus! It is first come first serve! Just take another airline and pay a little more for your seat! He you get what you pay for and it is nothing! The movie selection is old and the food is terrible! It's over crowded and there is no leg room! The planes are old I am surprised they don't crash! I don't recommend it!

Traveling with dietary restrictions is always a chore, It would be a little easier if Southwest offered atleast one snack that is safe for those with GLUTEN allergies! Oreo cookies & monk fruit pretzels are handed out to all. When I asked if they had anything and i mean anything gluten free the flight attendant replied with "um i don't know the pretzels are vegan?" well that's not the same thing at all! and she didn't care. Please make staff knowledgeable on allergens and have more options for your loyal passengers who are in the same boat as me!

All of the amenities that made me a loyal Southwest customer are gone. They've officially jumped the shark. I guess they do get you where you're going, but it's not a bargain and it's not seamless anymore.

Southwest Airlines has extremely poor customer relations. They have rude employees and are not helpful in any way.

Leaving after 5pm always experience flight delays missing car rental time frame for Dallas lovefield.

Not a family friendly airline. Changed our flights and moved us from boarding group A to C and would not accommodate seating my family together.

Southwest is broken. I've flown them for years and have always been impressed how their employees are empowered to do what's right. No more. I got to the airport early and my flight was showing a 10 min delays 2.5 hours before departure. So that's just the opening gambit. There is an earlier flight with room but unless I pay they wont put me on it. If my flight was 15 mins late they could. So after that flight leaves my flight jumps to 40 mins late and ends up being over an hour late. Next my connection is also hideously delayed, and the kicker is the fist office just doesn't want to fly. Wow. Apathy and callousness.