SoYa Apartment Hotel

I am absolutely devastated to be leaving my first ever one star review. After staying here I realised that I had left my favourite designer t shirt behind. I am absolutely certain it was left in the bedroom and know exactly where it was. I have photos of myself wearing it in the room before checking out. I called and emailed staff who told me they would check with their cleaners, laundry staff etc but never got back to me. I know this a very nice shirt and am glad someone liked it so much so as to keep it for themselves however it was extremely sentimental to me and I will not be coming back to stay somewhere where the staff are dishonest. Advice for future guests, triple check you have everything before you leave or you may never see it again!

We booked 2 rooms for our family to stay at SoYa and were not disappointed. We were blown away by the incredible service from the personal text to check our arrival time and any additional needs for our family to being helped with all of our luggage at check in and then, without being asked, we were offered super late check out to accomodate us and our young children before we flew home. The staff were so friendly and kind. The rooms were super spacious and had everything we needed for our stay. The cost was very reasonable and it’s in a very convenient location, literally around the corner from South Yarra station and main shopping strip. We will be recommending this place to all our friends and will definitely be back!

Perfect spot for discovering Melbourne, cute apartment, clean, well decorated, and staff were attentive, we stay here because of our dogs too as it’s perfect for them as well. When there was an issue with another guest the owners were great, very professional and quick to resolve things as best they could. Highly recommend, we are frequent flyers here.

I recently moved over from New Zealand and had a terrible experience staying at SoYa Apartment Hotel. My review is similar to what Ruby Lucas wrote 'Not only are the rooms not even sound proof, but some of the staff are particularly rude’. I was awake until early hours of the morning unable to sleep due to banging and guests being noisy above me. This hotel apparently have a no noise policy between 10pm-8am. When I called the number for after hours support at 1am which is where you tell them about noisy guests the man on the other end of the phone was unfriendly, non-empathetic and unhelpful. His response was he wasn't sure where the source of the noise was coming from and so he could move me upstairs into another building. Why should I be the one to have to get all of my things and move in the middle of the night (I had a big suitcase with all of my belongings). He had terrible customer service. In the morning I spoke to Marianne on reception about my experience and her response was 'I'm very sorry to hear that'. She also had no empathy, no offer of compensation nothing just an apology after having to fork out that money. I am not sure what kind of people are running this place but this is the most awful experience I have ever had staying in a hotel and especially in a new country I felt so dismissed over my concerns and treated very poorly. Do not waste your money here.

Excellent apartments in Melbourne. Very spacious with large double bedroom with a queen size bed. One of the most comfortable beds I have ever slept in. Large living room and modern kitchen that is perfectly equipped including washing machine and tumble dryer. The apartment was regularly serviced with bed made and clean sheets and towels provided. Adam,Simon, Mariana and the entire team were all very accommodating and professional hosts. The apartments are right beside the train station but not at all noisy. Also very close to lots of shops bars and excellent restaurants. A few train or tram stop from Brighton and st Kilda beaches. Large Woolworths 10 minutes walk away. South Yarra is a beautiful part of Melbourne with many attractions just a few stops away and the amazing botanical gardens 15 minutes walk away. We had the holiday of a lifetime in Melbourne so thank you to all at So Ya for making it so special.

We’re a family with 2 little toddlers. We picked this place because we didn’t want to stay in the heart of the busy city but still wanted to be close to nice cafes and restaurants and we wanted somewhere that has a playground nearby so the kids can have a place to burn their energy. This place is the right place for us! It is near the train station but the sound didn’t affect our stay at all. There is a very nice cafe with very good pastries next to the accommodation. Most importantly, at the end of Darling street, there’s a good playground for little kids! On the day that we arrived, it was really cold and we didn’t have enough warm clothes for the kids, so we called the after hours team and asked for 2 heaters. The next day, those heaters were waiting in our unit after we got back from outside! We really appreciated this! Also Simon, who was on reception on the day we arrived was really nice and helpful. He helped us carry our big suitcases up to our unit. Overall, we love this place and will definitely come back next time we travel to Melbourne.

This place was excellent. Not too far from the city, with great food options, shops etc. There is also a train and tram station right outside which is great for getting to the city. The apartment itself was really nice and spacious. We had a variety of tv channels such as Kayo, Netflix etc. kitchen was good with oven, microwave, fridge and a dishwasher. The bedroom was great as well. Dislikes The door handle fell off when I was going to the bathroom. The bathroom got very wet and there was no fan. Overall would definitely come back here. The service was extremely friendly as well.

All i can say is when did the world become so unpractical and rude.||I came to stay in a didi cost me $98. I spoke to the hotel when they rang me at 2pm the day of check in they said that my card didnt process the payment i asked could i pay cash they said no problem. I arrived and was td i could pay cash but still needed to provide a card for damages, i said ok my partner will be here with his card soon. I went for a walk for 10 minutes and returned only to be told our room was suddenly unavailable due to a plumming issue only just found by housekeeping, funny seeing as though my room was apparently clean and ready at 2pm. Discriminatory snobs. Ill be taking this further.