Heidi Jones
Google
The spa is beautiful, but somewhat small, and could really use a jacuzzi. All of the services I have had have been excellent, but incredibly expensive I have been a member of the spa which allows you to use the pool and book a half price beach chairs The cost is 3,100 per year, and would be very fair if I were able to use the beach. (Nb - I had major surgery and am unable to use the gym since last October - I mentioned freezing my membership, but was denied), Have never had an issue with the pool, and have always been treated very well and the staff is lovely. The beach used to allow me to bring a friend / or my husband without issue. Now, I’m unable to book at full price as we aren’t staying at the hotel. The previous deal I had was for my husband and myself, all was arranged by the previous spa manager. This year, it was all fine until July, when I was told only hotel guests could use the beach. My husband was furious we had paid for a spa membership, spent an average of 400 euros a day for two) after the discount). I found it all very odd and was surprised, as the staff was generally quite polite. We did encounter the same woman at the beach the previous year and she was also quite rude. We wish there would be better communication internally and allowed access to the beach without a fight every time. That reflects very poorly on the hotel as a whole. We moved to another hotel beach and haven’t had any of these issues.