Spa Esprit Wheelock Place

the massage and ambience is nice. however beware of the UOB birthday offer. the counter staff demanded i open up my email and read out to her the offer. Honestly if you are giving me a birthday treat, just do so and really make my day. otherwise don't bother having any tie up with any bank cards. I would have wanted to go back for another massage but due to the unpleasantness of sorting out the birthday offer, I would not do so. There are many other massage spas with equally good massages.

I had their Body Treatment - Classic Scentsational Massage 60mins. Upon entering the spa, the receptionist (I didn’t get her name) brought me over to pick the aroma I wanted. She recommended a few oil blends and I chose Quartz. She was very bubbly. My masseur was Tina. She was amaaaaazing. Ive went for 3 other massages this year at various places but this was the absolute best! I felt sooooo light as if I was floating after my massage. Whatever aches I had in my neck, back and shoulder went away. Was served ginger tea after, which was very potent. Will definitely be returning for another massage next year!

Tried the House Bungalow facial here~ It was relaxing! The facial included neck and shoulder massage too which was nice! Extraction was kinda painful though ><

Combining my 2 favourites- massage and singing bowl! I had to try out the Super Vibrator 120mins and I’m grateful I did! Highly recommend this for anyone looking for a proper unwind and recharge. It cleanses and balances my energy while releasing tension on my body. In our high paced environment, it’s a wonderful treat to pause and do something nice for ourselves.

Super hard to make a booking. I booked full body massage for 2 pax and they scheduled me to a month later, then rescheduled me to another month later, now third time rescheduling me. So to book a massage for 2 pax on weekend, it is gonna take me 3 months. Lousy.

Went in for a facial session today, here’s my review. Pros: My beautician Agnes was very good with facial massages, did not hard sell me, and is able to recommend me the appropriate facial to take. Especially love the hot towel at the end to close it off. Would have been 5 stars if it ended here. Cons: 1. I had a voucher which was bought with cash, without any discount. However, i was told as a first timer i could not redeem the 30% off my facial if i used the vouchers. A heads up for anyone wanting to buy vouchers, you’re better off giving cash to the person instead if they want to redeem the promo. 2. There was a package that you can buy $1500 and get 50% facials from Mon-Thu. The receptionist (with braces) could not properly explain to me how the calculation was being done and gave the vibe of “it’s that simple what don’t you understand”. In the end I figured out the prices for facials probably already included GST (package price shown is without GST). In fact, it seems i got charged an additional 2 cents. I was tempted to sign the package but the unclear breakdown and unhelpful attitude ultimately dissuaded me. Hopefully Spa Espirit can take this feedback as it would help provide a clearer picture to future customers who want to purchase the package.

Availed of UoB birthday promo. Had an amazing restorative massage at Wheelock by Christine. The sleep scent, coupled with great relaxing massage put me in a deep sleep! Kudos to Yvonne who runs a great shop and remembers me even after 20 years!

I had a really amazing massage thanks to my friend’s treat, and it was the best! Hardiana focused on my back and rubbed all my knots gently but firmly and I felt very cared for!

It has been about 2 years since my last visit to Qi Mantra and the layout is still about the same. I did not get the same therapist from my previous visits as it was her day off. I was assigned to another person which was fine. Unfortunately the new therapist was not very experienced. I gave her the benefit of the doubt and tried to figure out if she genuinely was not very well trained or she just had not got into the zone. I usually do not request to change a therapist and hardly do it as 1) I feel vulnerable with nothing much on me and with only a towel as a cover 2) I am not so exacting that I will do that unless they are really terrible So while I was deciding if I can tolerate an average massage, the time was ticking away. I didn't know I was only given a 10 minutes grace period to change a therapist if I want to have the full treatment (was only told when I gave my feedback at the desk after the massage). Finally the therapist asked (15 minutes later) if she was doing ok and I took the chance to tell her she was not getting the correct spot. Her immediate reaction was oh, I will get another therapist to attend to you. I felt bad and apologized to her and asked how long had she been working there. Just a few months was the reply. So I waited for another therapist. She came in and told me because the 1st person already did 15 minutes on me, then she would continue for 75 minutes. I booked for 90 minutes. I felt shortchanged as the first therapist did nothing much. She was more focused on keeping the towel on my head in place than the actual massaging, which I felt was done by the number a la paint by number style. Luckily the 2nd therapist Catherine was way better and could tell which were my problem areas and she managed to get the tension out and ironed out the kinks. Unfortunately because I was face down for the entire 90 minutes or so, I got up with a headache and dizziness. I have been told before that it was actually not good for the body to be in the face down position for over 45 minutes because of the blood circulation or something. After experiencing it first hand, I have to agree. Now, I still think the therapists are usually good at Qi Mantra and it is really your luck on who you get. My 2 stars is for the management response. I think they could have responded better to my feedback instead of brushing it aside and saying oh, it is in the fine print. That I should have known I am only given 10 minutes to cancel a therapist. Frankly who would go to a massage place and think of rejecting a therapist before the massage has even started? And 10 minutes is too short a time to assess as a few minutes are wasted for getting out of your clothes and getting onto the bed. Then add another couple of minutes when they asked you questions for the type of oil or areas to focus on etc. So you are only left at most with 5 minutes of massage which would include the "prepping" of the body which sometimes may take 5 minutes or more. So now that I know of this 10 minutes cancellation of a therapist, everyone should just be alert enough to say I want a change if the therapist did not get your spot in just a couple of strokes. I still think it is a ludicrous policy. P.S. There is no clock in the treatment room so good luck in knowing how long you have been there.