Spa Esprit Wheelock Place

Really fantastic ambience, and the therapists are lovely. I had wonderful experiences with Zoe and Sutina — both have been very attentive and thorough during my facials. Sutina is especially talented at giving the most relaxing neck massage. I will continue to come back ❤️ Ask about their off-peak sessions 🤫

I had a package of ten facials for spa Espirit. Most of which have been at Great World city branch. The most recent visit at the Wheelock Place outlet was disappointing. The experience began with a phone call at 3pm asking if we would move our two appointments (5.30pm and 7.15pm) to both be at 5.30pm “for convenience.” When I explained I couldn’t make it at 5.30pm but would be happy for both to be at 7.15pm instead, the response was almost scoffing. It was clear this was about staff convenience rather than customer experience. We had booked two 75-minute Stress Rescue facials. We arrived 10 minutes early, were served tea, and immediately taken into the room before even having a sip. After lying in the dark for around 10 minutes, a bright light was suddenly turned on and the therapist began pushing a more expensive facial option. Despite my sister declining politely, the therapist continued pointing and trying to persuade her. This persistent upselling during what should be a relaxing experience was uncomfortable and inappropriate. My sister was then left alone in the room for a noticeably long period compared to previous Stress Rescue facials she has had (including at other Espirit outlets), despite the same treatment length and price. During my own facial, I was made to feel uncomfortable by the therapist’s reaction when I answered how long it had been since my last facial. She then abruptly stated that the Stress Rescue facial “doesn’t include shoulder massage anymore,” without explanation. The price has not changed, and nothing has replaced this part of the treatment. My face was cleansed using very cold water, despite warm water clearly being available (it was used at the end). The cleansing and application of products felt rushed and vigorous, not calming. There were also extended periods where I was left lying alone with no treatment happening, which is not acceptable in a 75-minute facial that includes massage elements. The session ended early, yet still felt rushed throughout. Afterwards, the tea was left by the counter rather than offered in the seating area as usual, making it feel like I was being hurried out. While I was standing there drinking my tea, the therapist again tried to sell me another package. When I declined, she pushed the menu under my face and pointed at a treatment that cost twice as much. I had been looking forward to this treatment after months of not having time for self-care. Instead, it felt like a waste of both money and time. I have one session left in my package, but I would not renew unless service standards return to what I’ve previously experienced at Espirit (particularly at the Great World City branch, which has been consistently good). Sadly, this visit fell far below expectations.

I chose the House Proud massage because the website described deep, long strokes. During my 90-minute session, the treatment felt mostly like slow sustained pressure rather than flowing strokes, which wasn’t what I expected for the price of $210.

the massage and ambience is nice. however beware of the UOB birthday offer. the counter staff demanded i open up my email and read out to her the offer. Honestly if you are giving me a birthday treat, just do so and really make my day. otherwise don't bother having any tie up with any bank cards. I would have wanted to go back for another massage but due to the unpleasantness of sorting out the birthday offer, I would not do so. There are many other massage spas with equally good massages.

I had their Body Treatment - Classic Scentsational Massage 60mins. Upon entering the spa, the receptionist (I didn’t get her name) brought me over to pick the aroma I wanted. She recommended a few oil blends and I chose Quartz. She was very bubbly. My masseur was Tina. She was amaaaaazing. Ive went for 3 other massages this year at various places but this was the absolute best! I felt sooooo light as if I was floating after my massage. Whatever aches I had in my neck, back and shoulder went away. Was served ginger tea after, which was very potent. Will definitely be returning for another massage next year!

Tried the House Bungalow facial here~ It was relaxing! The facial included neck and shoulder massage too which was nice! Extraction was kinda painful though ><

Did the Super Vibrator message with Christine and I emerged lighter and rejuvenated. Christine is super awesome. Looking forward to my next with her!

Combining my 2 favourites- massage and singing bowl! I had to try out the Super Vibrator 120mins and I’m grateful I did! Highly recommend this for anyone looking for a proper unwind and recharge. It cleanses and balances my energy while releasing tension on my body. In our high paced environment, it’s a wonderful treat to pause and do something nice for ourselves.

It has been about 2 years since my last visit to Qi Mantra and the layout is still about the same. I did not get the same therapist from my previous visits as it was her day off. I was assigned to another person which was fine. Unfortunately the new therapist was not very experienced. I gave her the benefit of the doubt and tried to figure out if she genuinely was not very well trained or she just had not got into the zone. I usually do not request to change a therapist and hardly do it as 1) I feel vulnerable with nothing much on me and with only a towel as a cover 2) I am not so exacting that I will do that unless they are really terrible So while I was deciding if I can tolerate an average massage, the time was ticking away. I didn't know I was only given a 10 minutes grace period to change a therapist if I want to have the full treatment (was only told when I gave my feedback at the desk after the massage). Finally the therapist asked (15 minutes later) if she was doing ok and I took the chance to tell her she was not getting the correct spot. Her immediate reaction was oh, I will get another therapist to attend to you. I felt bad and apologized to her and asked how long had she been working there. Just a few months was the reply. So I waited for another therapist. She came in and told me because the 1st person already did 15 minutes on me, then she would continue for 75 minutes. I booked for 90 minutes. I felt shortchanged as the first therapist did nothing much. She was more focused on keeping the towel on my head in place than the actual massaging, which I felt was done by the number a la paint by number style. Luckily the 2nd therapist Catherine was way better and could tell which were my problem areas and she managed to get the tension out and ironed out the kinks. Unfortunately because I was face down for the entire 90 minutes or so, I got up with a headache and dizziness. I have been told before that it was actually not good for the body to be in the face down position for over 45 minutes because of the blood circulation or something. After experiencing it first hand, I have to agree. Now, I still think the therapists are usually good at Qi Mantra and it is really your luck on who you get. My 2 stars is for the management response. I think they could have responded better to my feedback instead of brushing it aside and saying oh, it is in the fine print. That I should have known I am only given 10 minutes to cancel a therapist. Frankly who would go to a massage place and think of rejecting a therapist before the massage has even started? And 10 minutes is too short a time to assess as a few minutes are wasted for getting out of your clothes and getting onto the bed. Then add another couple of minutes when they asked you questions for the type of oil or areas to focus on etc. So you are only left at most with 5 minutes of massage which would include the "prepping" of the body which sometimes may take 5 minutes or more. So now that I know of this 10 minutes cancellation of a therapist, everyone should just be alert enough to say I want a change if the therapist did not get your spot in just a couple of strokes. I still think it is a ludicrous policy. P.S. There is no clock in the treatment room so good luck in knowing how long you have been there.