Spa Montage Laguna Beach

This was my 3rd time visiting this spa and I’m not sure why it’s taken me this long to write a review. I absolutely love Spa Montage! From the attendants in the spa facility to the massage and facial therapists to the staff working at the pool, every time I’ve visited, I’ve been so impressed. Easily my favorite spa in Southern California! That view from the adult/spa pool is hard to beat. It comes at a pretty penny, but so well worth it in my opinion!

We visited the Spa at the Montage Laguna Beach as part of a celebration for my little sister-in-law, our beautiful bride-to-be—and it could not have been a more luxurious, relaxing, and joy-filled experience. From the moment we arrived, the customer service was absolutely outstanding. We were welcomed like VIPs, complete with glasses of bubbly at check-in, and every member of the spa staff made us feel truly special. I was worried that since we were not resort guests that we may have a more limited experience, but I was wrong! We spent the entire day—from 8 AM until the late afternoon—enjoying the world-class amenities, and I cannot overstate how incredible they were. The pool is GLORIOUS, with stunning views and such a serene vibe. There are two whirlpools, a cold plunge, a sauna, steam rooms, and the most thoughtfully stocked locker areas I’ve ever seen. The showers were exquisite, and they had absolutely everything: disposable brushes, hot tools, premium toiletries—you name it. And the massages? Quite literally the best any of us have ever had. All three of us left our treatments floating. My mother-in-law, who has been dealing with recent health issues and a fall, told us it was the first time in a long time she felt genuine relief and looseness in her body. That alone made it worth everything. I had done a ton of research to find the perfect spa experience for this special occasion, and the Spa at Montage absolutely nailed it. From the ambiance to the food service (yes, the poolside lunch was delicious and the service top-tier)—everything was flawless. If you’re looking for a true luxury spa day, look no further. This is the one. Wholeheartedly recommend!

If you're looking for a luxurious spa experience, look no further than the Spa at Montage Laguna Beach. The services here are absolutely top-notch! Every service provider is experienced and truly exceptional at what they do. The massage tables are fully adjustable, warm, and designed for ultimate comfort, especially for those of us who are larger-chested—the adjustable chest area is a total game-changer. Not to mention the breathtaking outdoor relaxation area, which overlooks the ocean, making it a serene escape from the everyday hustle. Rod is my go-to for massages, and he's simply the best. I also have to give a shout-out to Jose, the incredible pool attendant who makes every visit extra special with his attentive service. Whether you're in Laguna Beach or Newport Beach, I can't recommend this spa enough. Treat yourself—you won't be disappointed!

Incredible services and pool! I had a facial and two massages during my stay at the hotel and each one was incredible. When stepping into the spa, I was warmly welcomed each time. The facilities are very clean and comfortable and the pool has an amazing view! I will say that the drink service is incredibly slow out at the pool but that was not due to the staff there- they were all hustling and so helpful! The hotel needs more bartenders, IMO. A huge perk is being able to use the pool if you have services- the pool has an incredible view and is a highlight for sure! Absolutely would return to the spa! Also, great retail items!

I booked a 60 minute massage as a Babymoon treat and arrived as requested at 9:15am for my 9:15am appointment. Despite this punctuality, a queue at check-in meant I wasn't helped until 9:20. By the time I had changed and entered the massage room, it was nearing 9:30. Consequently, the massage was rushed and concluded at 10:15, making my booked 60 minute massage a 45 minute service. When one reserves a 60 minute massage at a 5 star hotel, the expectation is to receive the full intended service. The fact that this wasn’t delivered, despite being charged the full price of $345, made this experience underwhelming and disappointing.

Very UNDERWHELMING spa and experience. The spa is dated and woman’s area very small. One sauna (which was not hot at all). I had to ask a worker about the temperature to which she said “it IS hot😑”. The steam room was not very steamy, and not Eucalyptus scented or anything. The actual massage was even more underwhelming. I had the “Laguna Beach Massage-60 minutes”. The massage lady spent more time playing around with the blankets that are covering me and walking around the bed than actually providing a good massage- well definitely not worth the price. $275 plus 20% service fee, LOL!😳. For what?? Their charge is very deceitful, because they charge the 20% and still have an extra space for gratuity when the 20% is already the gratuity. I paid a lot more for a unsatisfactory service. The small hot tea station had “hot” water sitting out that was literally cold. When I asked the worker lady about the water and why it was cold, she said “I don’t know” and I had to figure out to adjust the kettle temperature myself, yet they work there… so shouldn’t the know that’s how it works?🤔 Finally, the outdoor/coed area. Horrible! Very, EXTREMELY LOUD, packed and not private at all! The Montage Hotel Laguna in general is very public as it is. The spa has the same feel. The pool is just above the public beach walking trail with everyone able to look in and, hence, add to the noise at the spa. Not relaxing, nowhere to lay down. Feels like the main pool at the hotel. Overall, the facilities were unimpressive. The spa was not relaxing. Massage was very bad. Consider going elsewhere.

Massage and facilities were great. My experience was subpar mainly because the person at the front desk was incompetent. Here are the reasons: 1) There was a 20% "service charge" that is not disclosed upfront. I asked the front desk person if this included gratuity. She told me that it was not gratuity and did not go to the masseuse. So, I paid a tip on top of the service charge -- making my $275 massage $360. I later found out from my friend that the front desk person was all wrong, 15% of the service charge does go to the masseuse. 2) The woman did not tell me or make any effort to validate my valet parking upon check in. My friend was offered validation upon check--in. I did not know this until much later. 3) I was apparently supposed to get an offer of champagne upon check in. I did not. So I had to pay for my own glass. All in all, this incompetent women cost me over $100 in extra payments.

I had a facial done a month ago. It was not my first facial and was not a pleasant experience. The technician provided a poor service and I ended up receiving a burn on my chin. It still isn’t healed and I have scarring. Unfortunately, I will not be going back. I had much higher expectations. I wouldn’t recommend.