Michelle Z.
Yelp
TLDR: The harness safety equipment for Space Camp's Advanced Space Academy EVA mission is unsafe. The leg straps (made of VELCRO) fail repeatedly, and the trainers present at the time conceded this was an ongoing issue. However, when confronted with our concerns, Space Camp management has blatantly lied to me and my husband, going so far as to assert that the whole experience was "nominal."
Full review: During training on Day 2, the leg harnesses snapped off twice with Trainer A. Trainer A told me that "this happens sometimes." Eventually, she got the harnesses to hold and sent me out, but I remained terrified, which made it nearly impossible to complete the mission. After training, Trainer A promised to talk to her manager to get better leg harnesses for the mission in the evening. My legs were literally shaking as I got out of the harness and clambered back down to the ground; I felt very scared because my safety had been at risk.
Before the mission, I asked Trainer A, "Do I even want to ask about the status of the leg restraints?" She apologetically answered, "No." Then, the harness would not fit over the suit, resulting in bruises on my shoulders from Trainer B trying to get it working. I agreed to do a modified version on the fly; however, once again, the leg harnesses began to fail. I became very distressed, feeling terrified and unsafe. Trainer B was not comfortable using defective harnesses and instead had me walk out with Trainer A so I could still "participate." However, it was barely "participating"; I merely flicked a couple of switches from the ground. Trainer B told me the leg straps had failed on her personally and that management was aware of the issue. She promised to report the incident.
Not wanting to ruin the rest of my weekend by reliving the trauma, my husband followed-up and spoke to Chris Myers, who told him our crew trainer had filed a report about the incident. I was unaware that our crew trainer even knew, as she was not present on the simulation floor at that time, so this was news to me.
I then received a call from Robin Soprano. I explained what happened, but she kept insisting that the leg straps were "not a primary safety feature" and thus I was never "really" at risk. I explained that it had still caused emotional distress and physical injury, e.g., some "whiplash" and pain to my knees. She ignored me and repeated her talking points. She promised to follow-up but didn't, so my husband reached out again.
My husband then spoke to Ms. Soprano and VP Tara Sweeney. VP Sweeney had spoken at our graduation and appeared to really care about Space Camp's reputation and participants. However, they spent the entirety of the phone call denying that ANY incident had occurred, denying that the straps were EVER faulty, and placing blame on us for not bringing this to her in person on graduation day (as though that were a rational thing to do). They denied that any reports had been filed, which directly contradicts Mr. Myers. They asserted the leg harnesses were never defective, which directly contradicts their own employees' admissions.
Today, the CEO of Space Camp, Deborah Barnhart, replied to another follow-up email from my husband and fully denied that anything had gone wrong. She asserted that the equipment was completely safe and had never failed, that photographs bore this out, and that the whole experience had been nominal. This is a JOKE; I never even got to complete the actual mission, so there are no photos of me successfully completing the mission in a spacesuit.
If you are going to Space Camp, I would seriously counsel you to NOT participate in the EVA harness position. Space Camp officials have shown blatant disregard for participant safety. They appear to care only about parroting a script and denying all issues, so if anything goes wrong with your mission, you will be out of luck. I had wanted to go to Space Camp since I was a young child, but when I got there, I just ended up bawling my eyes out as a grown adult because my safety had been compromised. Talk about broken dreams.