Felcyd Adam D.
Google
We went to Sparkill Steakhouse for my father’s 80th birthday and had an experience that was shockingly mishandled from start to finish.
We ordered the porterhouse for two (about $150) medium rare. It arrived black and blue. When we asked to have it cooked properly, the waiter argued with us at the table — “only certain pieces,” “you can cook it on the side of the plate,” “tell me which pieces.” I pointed to multiple pieces. He kept debating instead of simply fixing the mistake. I finally said I did not want to debate at our table during a family celebration.
He then rushed to take the plate, burned his hand, and in the process dropped melted butter onto my husband’s coat and chair without noticing. We did not even mention the coat because he had clearly injured himself and we were trying not to escalate the situation.
The steak came back again, and now it was well done.
At that point I went to the front to speak to the co-owner’s wife, who was standing there and appeared to be the person handling the front. Before she could address it, one of the male owners stepped in, interrupted her, and took over the conversation. I explained that the steak had now been wrong twice and asked for it to be removed from the bill and picked up.
Instead of clearly resolving it, we were given no communication about what they were going to do. When we returned to our table, staff began clearing everything off. We didn’t eat dinner.
On the way out, the owner walked away rather than saying anything — no apology, no attempt at repair. The overall tone from the men we interacted with was dismissive and contemptuous, like we were not worth engaging with after pointing out a basic error.
We won’t return. If you’re LGBTQ or an ally, I encourage you to avoid this place. You don’t go out to dinner to be debated and dismissed for asking that your food be prepared as ordered—especially when a $150 steak is cooked wrong twice and management responds with contempt instead of professionalism and respectful communication. I’ve dealt with plenty of bullies in my life, and that is exactly what this felt like.
1 star