Archana M
Google
I stayed at your property from October 6th to October 8th, but I had to check out early on October 7th due to hygiene issues in the room.
Upon check-in, I noticed that the bed sheets had hair on them, indicating they had not been changed before my arrival. This raised serious concerns about cleanliness and hygiene standards. Additionally, the strong smell of cleaning liquid in the room was overwhelming and unpleasant. For a resort that promotes itself as eco-friendly, I would also expect the use of eco-conscious cleaning products that are safe and gentle.
When I checked out early, the front desk staff did not even ask why I was leaving before my scheduled departure, which was quite unprofessional.
Given that I had prepaid for my stay but could not continue due to hygiene issues beyond my control, I believe it is fair to request a refund for one night’s stay. While guests are charged upfront, hotels also have a responsibility to maintain basic cleanliness and comfort standards — and to respond appropriately when those standards are not met.