Esther W.
SerpAPI
Where shall I begin?
We chanced upon this massage parlour as it was just down the road from our hotel. The prices are attractive and very reasonable so we decided to give it a try. We were greeted very warmly and even though we were just enquiring about the massage and the prices, they seated us and gave us snacks and tea and towels.
I tried their foot massage and my friend did a deep tissue massage. Our masseuses were super professional and highly skilled. They were detailed and the massages were extremely enjoyable. The shop looks newly renovated and everywhere is clean and well kept. We went back the next day for hot stone massage which were again, fabulous and we had the best time. After the massage we wanted to go to the night market but had trouble booking grab cause roads in that area were closed to traffic during the weekends. When the receptionists at Spas Hanoi heard about it, they immediately checked with their other members of staff whom immediately offered to ride us there on their bikes, which were allowed on the roads. Two of them quickly got ready and sent us safely all the way to the market, all smiles and good conversations and no charges. We were beyond touched.
We of course went back again. On our third time there, we took a grab down but our driver was not ethical and went a huge detour and he added a 40% additional charge to the original amount. My friend and I refused to pay him what he requested and he chased us all the way into the massage parlour. The two receptionists on duty at that time immediately came to our assistance. One of them helped with the translating and when she understood that the driver was ripping us off, she asked us to leave it to her and to go in to have a seat and a cup of tea whilst she spoke to the driver to settle the matter.
The staff at the spa really go above and beyond their calls of duty and make you feel like family. Everyone is so warm and genuine at every point of contact. I want to take this chance to thank all the staff at Spas Hanoi for taking such good care of us and making us feel at home even though we are so far away from home. You guys are the true epitome of Vietnamese hospitality and thank you too for the most amazing massages. We will definitely be back again and we will share about you to all our friends and family.
Thank you.