312leea
Google
I recently booked into a 2 bedroom suite that I had booked last minute after calling ahead to confirm it would be quiet, and suit our needs for a peaceful relaxing day/evening.||Unfortunately, the experience was the opposite of what was promised. The suite was noisy, surrounded by rowdy and intoxicated guests, and felt more like a Big4 holiday park than a relaxing getaway. This was very disappointing, as the whole point of booking a suite - and confirming the quiet beforehand - was to enjoy a peaceful stay, lounge by the pool and relax (pool was filthy, deck was tatty and the groups had set up boom boxes and were enjoying BYO cases of corona!) ||We were able to move, but to a much smaller room, which was annoying, only to be woken at 3am by a drunk guest trying to get into our room (his lodgings were next door)||I would strongly suggest clearer communication about the environment for future guests, and if there is a large group or groups staying, perhaps block the remaining rooms, instead of maximizing occupancy, as this experience was not at all what was expected or advertised.||The front desk staff were amazing, but even with a|"heavily" discounted rate - It was still not worth the price or the stress. ||Front Desk told me to call them|Directly to book, as they wanted to make it right - apparently we would receive a special 10% discount, that only they could offer, 3 days later a generic “come back email was sent” offering 10% off!||Dinner was dreadful and I am quite unsure how they have any hats, it was basic precooked food, with a fancy name and description for example “Gatton ghost gully leaves + smokehouse dressing” translated to a bowl of lettuce, which was clearly from a bag (we saw them opening it in the kitchen) and had not one iota of dressing! - similar with the mains, what turned up was far from the promise on the menu - my favourite part was when we left.