dns
Google
Great food ruined by terrible hygiene and rude service.Today, I travelled a long way just to dine at a Chinese restaurant in Sydney called Spicy Joint, hoping for a delicious meal. I ordered the stir-fried Chinese cabbage with crispy pork, only to find a strand of hair in the dish. I politely informed the staff and expected them to replace the dish — a basic standard in food service.
However, instead of preparing a new plate, the male staff member (who seemed to be the manager — with his hair tied up in a bun) simply picked the hair out with chopsticks right in front of me and tried to serve it back like nothing happened. I told him I wasn’t comfortable with that and asked for a fresh dish, but from that point on, I didn’t feel like ordering it again.
What shocked me even more was his attitude — aggressive and visibly annoyed — even though I had remained calm and respectful throughout. It made me question if it was my fault for finding hair in my food. To make things worse, when I moved on to eat the fish soup I had also ordered, I found another strand of hair in it. At that point, I lost my appetite completely.
It’s extremely disappointing, because the food actually tasted good. But the service was unacceptable, and the hygiene standards were alarming. This was honestly the worst customer service I’ve experienced at a restaurant.
Spicy Joint — I hope you take this feedback seriously. No one deserves to be treated like an inconvenience for expecting basic cleanliness and respect.