Neal W.
Yelp
I reserved and paid for "The Big Seat" as I have knees and a back that just freshly evaded a 22 year abused military career. Flying for 5 hours I knew my body would be in pain if left to the seats on the plane designed to only fit a hobbit or Smurf.
I knew beforehand that taking a front row seat on a budget airline was not exactly giving me access to caviar and a well aged merlot. However, I thought that at least snacks would accompany with the ticket purchase. But, this is not the case. Sure, you download the Spirit app and see there's a food "icon" attached to your ticket. And one with an IQ above 10 would believe that would mean to include a meal during the flight. But, my dear reader you would be wrong. The benefit for making such a careless purchase would come with the fact that the seat doesn't tilt back. Who needs to lay back for 5 hours to enjoy a flight? Everyone knows that comfort comes from the ability from compartmentalization discomfort and live with regret to travel long distances.
You see, food is extra. Sorry. Snacks you buy at Costco for 15 cents actually transform themselves 30,000 feet in the air into delicacies only fit for royalty. My gas station box of olives, nuts, and two crackers cost me $9. Had I known such posh food was only offered on such a first class rate plane, I would have purchased peasant food of my caliber from the already over charged airport merchant. Still cheaper than my petite bag of pistachios.
This all leads me to the service. Or, the vacancy thereof. I apologize to the reader that I had (albeit a selfish thought now in reflection) that by paying hundreds of dollars that I slaved away to earn would in the least provide me with at most an above average or even average means of customer service. Well do not be surprised as the flight attendants are fully versed and trained in the arts of what has been recently referred to by the youngest of generations as "Having zero f@*ks".
I felt terrible as I pressed the flight attendant call button and was greeted with a demeanor from the attendant's attitude that non-verbally communicated to me: " How dare you ask me for something, can't you see that I was busy playing Candy Crush"? Do not request services while on the flight. Clearly the employees paid to manage and wait on the passengers are not paid to do exactly that.
I cannot complain or make heavy judgments on such an austere company such as Spirit Airlines. The plane did in fact take off, provide over priced Dollar General snacks, and land. Which in this case I am a 100% satisfied customer. However, outside of the impending doom of 30,000 feet failure, I will have to be the stick in the mud and say that although a "discount" airline you will find yourself through Wi-Fi, food, seating, baggage, assigning seats, alcohol, and soon to be air to breath fees during the flight that I wasn't aware of that clearly this isn't the catch all "bargain" airline as marketed.
To the comforts the "Big Seat" is that. A bigger seat. I am very thankful as I paid $115 more than peasants seated behind me to be able to enjoy the extra 6" knees space while the serfs behind me get the same in the exit row for an additional $20. But, let's face it, I need to show every passenger coming aboard that I am special as even though they have no first class seating, I'm still closer to the pilots and my large faux leather seat is a clear icon of my high school education prestige.
I'm relieved that my arrogant ways have been brought to light as I should have known better than thinking a $473 ticket would provide my selfish being with a minimal 100 calorie sustenance during my 5 hour flight. I can happily report to the reader that I no longer suffer from "Pay for what you get" mentality. Clearly my new role in society is to pay more for less.
Thank you Spirit! You've given me humility and the ability to pay on top of bills to sustain my family well as just because I paid a week worth of wages for your 5 hours of work doesn't mean I deserve any customer service during said service. I identify the errors of my ways and resend my sins. Clearly I need to be satisfied with your minimalist view of services provided.