Spirit Airlines

The 2 female flight attendants on my flight from SJC to Las Vegas are the worst. I was astounded to the lack of empathy and kindness they have towards humanity’s basic needs! Where in the world, can you find flight attendants not allowing you to pee and use the restroom even though the plane hasn’t moved and they’re just explaining their emergency procedures? I guess they would rather let someone pee on their seat or defecate (like the one on the news) rather than let you go use the toilet. I have taken Southwest before, and even though it’s more expensive, the flight attendants have more class and understanding towards their customers’ needs. It is not about how cheap it is, it’s about how these workers treat their customers. I know I’m paying cheap, because I wanted to use the credit I have since they didn’t refunded me. I am so glad this will be the last time I’m taking this plane. I wish I never get to meet those flight attendants again. They are the worst. They think they are the boss that needs to be followed. Guess what, in the future, if I have diarrhea and need to use the restroom, I won’t care about what you say and even if you kick me out, I’d do it rather than risk of humiliation. Good thing I’m only experiencing the necessity to urinate and not the worse case scenario, but your lack of empathy towards others reflect your low class standards and pathetic attitude towards others. I won’t say the flight attendants are racist but I’m not surprised if they were.

Spirit Airline flight delayed. And gave the wrong info on screen. It caused us to miss the flight. This guy is a liar and rude. He said that he will help us to solve the issue but he cheated us and wasted our time to reschedule our plan.Dishonesty is the serious problem in US.

It’s unbelievable the treatment you get with spirit, they act like they are doing you a favor and you are not paying for a service. Customer service is the worst I’ve experienced, the lady at the gate didn’t even look at my face when I talked to her. She close the doors while people were walking the tunnel to the plane waiting to board and she didn’t let me go thru the gate. Extremely rude and unhelpful staff.

Don’t fly Spirit. The delays and logistical failures eliminate the value of the low cost fare. My flight is delayed 8 hours because they can’t find a pilot to fill for a pilot going off shift. The pilot issue was caused because of logistic problems the airline had in a previous stop. A day of work and ease lost to save $50 on the fare…oops The pleasant gate representatives said that this happens with some regularity-several similar scenarios throughout 2024.

This is the worst company in the world. 1. It is impossible to contact them if something needs to be cancelled. 2. In my case, I was deceived, I cancelled my luggage, to which they assured that they would return the money in the form of a credit and it could be used to book a flight, but this is not true. I do not recommend this carrier to anyone.

I had a great experience flying with Spirit Airlines. I used their seat bid system, which lets you bid for a better seat at a lower price. I bid $1 above the minimum and got a window seat with extra legroom. It was a steal! The flight was on time, the staff was friendly, and the plane was clean. I only had a personal item, so I didn’t have to pay any extra fees. I think Spirit Airlines is not as bad as people say. You just have to know what to expect and plan ahead. I would definitely fly with them again and recommend them to anyone looking for a cheap and reliable flight. Spirit Airlines is the best budget airline in the US!

First off, if you tell Google Assistant to navigate to "Oakland Airport", it will currently take you to the middle of a cargo loading area 5mins away from the actual terminal entrance that almost all users would be looking for. Second, it's pretty why Spirit is bankrupt. Although their fares appear to be ~$50 cheaper than competitors', they immediately charge $70-100 for carry-on or checked bags beyond a backpack. Their online checkin and kiosks will also lead you to believe that carry-ons are not available, forcing you to check the bags unless you specifically ask a ticketing agent about it - and you don't get any kind of refund if they already got you with checked bag fees that increase with each additional bag. Once you're on the plane, if you paid the extra $20 for a reserved seat, the cabin is damaged and repaired with tape, so you may or may not even get a working tray. And if you try to get in touch with customer service, they give you the run-around, repeatedly re-requesting information they already have and ejecting you from the process if at any point there is any kind of issue, such as reorienting your phone screen. This airline needs a Seinfeld episode.

Please let you know how to pay your luggage. as follows the picture. How to avoid the additional cost at the gate 65dollar . Only paid 45 dollars online for the carry-on bag.

I had to cancel my flight, received credit, however I found out that the credit doesn't kick in unless it's over $100. Southwest is my favorite, not much fine print, they have reclining & padded seats... The only reason why I gave it a 2 rating is because some of the employees are nice.

Do not book on Cheapdealsfare.com.. After booking your ticket it will not be confirm until you call in but your credit card will be charge for one leg of the flight and you can not cancel. Please do not use any of the 3rd party companies, go to the airline itself, you will pay $10 to $15 more but your flight and seat will be confirmed.. They are linked to Spirit Airline through 3rd Party

Sometimes you just gotta see for yourself!! I flew from Oakland to Orange County today to come visit my dad for his bday. When I read these reviews I was horrified and worried I'd be charged for something random, or the airline/ airplane itself would be in horrible condition, my biggest fear was paying extra for no middle seat and coming to only see someone sitting in the middle seat. Needless to say I'd had quite the opposite experience!!! I came in at 9 on Sunday with no life at the desk, walked up to Jasmine who was nice enough to let me know my bag was ok as a carry on. I made it through security with no line at all and to the gate just in time to have a beer and a burrito. The plane and employees on it where just like any other for any other airline I've been on, I didn't have one bad experience. My seat was clean ( window seat) and no one was in the middle seat!!! For the price and experience I'll take this anytime!!! I'm definitely coming back again. Thank you tot he staff for making this enjoyable experience and definitely proving some of these negative comments wrong.

I've been flying Spirit for a while now every week and it's been wonderful. Good price and friendly customer service. I fly from Vegas to Oakland every week and the Oakland crew are very helpful. I know there's a mixed reaction but for me it just a quick flight and no check in bags. So I guess it makes it easier to just board and get off. I mean I fly Monday and come back Thursday every week, Spirit Airlines never disappoints me.

When I was about to go on spirit airlines to Las Vegas, they cancelled the flight for 14 literal hours after the 14 hours they cancelled it again for one hour and it was 11:12PM and after I bought, I wanted to sleep, but the light was shining so bright I did not even sleep and also it was $864. I'm never going on spirit airlines again also the food was bad it tasted like plastic and the flight attendants were rude F/*$+*+$(6 spirit air. no F*/$/(*+((/()+ way I am going on spirit airlines

Worst experience, we booked premium seats for RT to Las Vegas and San Jose, going back to San Jose, we got 2 seats 4a and 4c no middle, then the day before our flight back to San Jose, my husband got an email that 1 of the seat was bumped to 26 all the to the back, from premium to standard, we made reservations and all prepaid for premium seats, why???!!!!, so stupid decision for that person who did this move!!! , please give more training to your team!!!

Horrible airlines, they charge for carry ones being slightly too big and most agents purposely do it because they get commission. And there are always delays with this airlines. Though cheap it is definitely not convenient.

No carry-on bags, no information about that when we booked the flight. They charge $198 per bag. Will never use the airline again!

Wow not used to such poor service. I need to stick to Delta. Stood in line until no one helped me . ...The manager was helpful.

This airline is as deceitful as they come. Not only do they charge for a carry-on that is free on every other airline but then they charge significantly more at the gate than online. They include a personal item but not a carry on. Don't be fooled by this airlines shady pricing practices. They are not the least expensive, they get you in the end. Shame on this airline's management for allowing such a shady practice.

Spirit canceled our return flight from Las Vegas. We had to book a new flight cost $800 will never fly to them again.

The leave bag drop area whenever and have NO ONE to accept a bag. have to wait 2 HOURS before a flight. and cannot go thru security with checked Bag. Spirit Sucks and NEVER EVER FLYING AGAIN

I paid for a more comfortable seat and when we were about to depart Oakland to Vegas; there was another passenger who was seated right besides me when it was supposed to be only two people not three.

The boarding process was pretty fast, and same with getting off the plane and getting our checked bags. The flight attendants were really sassy/rude though...and spoke very informally to people...it was really odd and interesting. I've never experienced that before. No amenities like food or water on the plane, and no movies, either...I didn't expect any of that though, so that's not the reason for the lower rating..the employee attitudes are.

My boyfriend recently booked a flight through Priceline which took him through Spirit and gave him a flight to Los Angeles from 3:30 pm, a connecting flight then ending up in Orange County at 9:30 pm. I could have gotten a straight through flight through Southwest and gotten us there in an hour and half at most. When attempting to cancel the flight through Spirit, they advised of the cancellation fees and we would have only received $4 back in a credit. I will NEVER book through Spirit!!!

I have heard bad things about this airline however I decided to see it for myself. It exceeded all of my low expectations It was only a 1 hour flight. I cannot imagine the hellish existence of staying on this for a long haul. If you must fly with them I advise 100% carrying on your bag and keeping it supervised. Also just travel light. They have managed to make American Airlines feel like a luxury private jet in comparison. Spirit Airlines is on another level of disorganized. Their method of 1 "personal item" not being a standard carry on is straight robbery. The person at the check in kiosk was extremely rude and condescending when I asked if my bag qualified as a personal item or a carry on, There was a free for all method of storing bags in compartments not above your seat. This leaves me to no wonder about other reviews of bags being lost or stolen. I heard flight attendants talking trash on customers who had complained earlier saying "There are other airlines they don't have to fly here." "Customers these days are rude and don't deserve good service." Even "The worst thing about this job is the people." I work in the service industry and am well aware of some customers being hell on earth but you'll never catch me saying these things right in front of other customers. I saw no point in complaining as looking at all these past reviews and the attitude of the staff customer service is low on this airline's priority, I have never sat on an airplane seat that felt more uncomfortable the seat itself is hard as a rock. It is far more worth it to use any other airline and the seats were the worst I have ever experienced. I absolutely do not advise letting any elderly relative fly spirit. If you are in a relationship and she does not think she has made a serious mistake being with you after you chose to fly spirit with her she is a keeper. I have rode on busses filled with homeless people on LA's public transportation and found that a better experience than spirit. This Airline should be on everyone's "no fly zone," This has thus far been the worst flight I have experienced in the world.

Go out of business and stop stealing money from unsuspecting victims. For you, the general public. I offer this advice. This company does not give refunds. It does not provide any real customer service. Robbing customers is part of their business model. Do Not Give Them Any Money ! You stand a significant chance of losing it or incurring additional costs or losses. Choose a different airline.

After landing back home to reality I would like to say the flight back on Spirit Airlines was better than I thought. You get what you pay for thats about it and our flight crew was ok. Until next time again Vegas.

Spirit Airlines gave me lice and 0 leg room for me and my kids. When I asked for a apple juice they gave me hot sauce tbh I think Steven the flight attendant is color blind.

Seems like every Thursday and Friday Spirit cancels the flight from Oakland to San Diego. I was forced to buy another ticket to get to my family reunion and when I asked for them to pay for the ticket they claimed "weather" cancelled the flight. This was a blatant lie as when I asked for clarification I received no response. If you truly need to be somewhere don't take Spirit. If you want to roll the dice on a cheap airfare Spirit is your carrier. I guess that is why their hub is in Las Vegas.

My first and last day of flying Spirit Airlines. My flight, a short hop from Oakland to Vegas, has been delayed for three hours. I'm now arriving at 3 am instead of midnight. Never again

Checked my luggage in for my flight and when I received it from the baggage claim my 2 pairs of brand new shoes were GONE! I was stuck on vacation for an entire week with nothing but Crocs to wear on my feet. Completely ruined my trip. I contacted Spirit Airlines immediately and was told that they would not do anything and that I should report it to the police. I received Absolutely Zero customer service or support. STAY AWAY FROM THIS AIRLINE!!

Very weak and rude customer service. On the way back from Chicago to San Jose California The delay my flight almost one day without any reason and they charge too much for carry on. I ended up to fly with Southwest Airlines. Never ever again fly with spirit airline and I learned from different people that airline is sucks! The staff that work for spirit was really rude and they just try to charge people for carry on bags. The most worst experience flying with spirit airlines!

Flew home yesterday from Las Vegas and was offered to upgrade my wife and myself for 30 dollars it was wonderful but even our original seats looked good. Crew was professional and friendly even handled a possible problem passenger and made sure she wasn't going to be a issue before we left. my 1st time flying spirit but after this it won't be my last

Wouldn't recommend it. They left my minor children in Las Vegas overnight for a canceled flight watch your kids with them

No one is manning the bag drop counters. Been standing here for 20 minutes. Boarding time in 2 hours so I'm a little early but not unusually early. Saw a lady walk into the Spirit door behind the counters but did not acknowledge me. She walks out 10 min later in uniform, looked at me with a "sucker for flying spirit" grin, and who knows...maybe went for a coffee break. Over the next 10 min, 5 more spirit employees walk in/out without saying a word.

What can I say..,you get what you pay for. Found an amazing cheap 8am flight to New Orleans with a short layover for $90. When we boarded the flight, the attendants announced that they didn't know where the pilot was, and that they would let us know when they found out. 20 minutes later, another flight landed and they said that the pilot was probably on that flight. The pilot then legally had to take a rest in between flights so we waited a bit longer. When the flight was finally taking off, they hit the brakes and announced that there was now a maintenance issue. So we all got off the flight. At this point we realized we were definitely going to miss our connecting flight. The desk agents were super overwhelmed and understaffed and there was a long line of people complaining. They ended up putting on another flight the next day at 6am that had an 11 hour layover. That flight was also delayed by 2 hours. As a result, we ended up losing out on two days of our vacation. We tried reaching out to customer service and they hung up on us. I then reached out on Twitter and got a response...they ended up refunding our bags and gave us $150 worth of unrestricted vouchers. Based on the amount of time we lost on our trip and job opportunity lost as a result (we were supposed to house sit some dogs), the vouchers didn't really make things square but it was better than nothing. The Twitter customer service rep was more helpful but I'm still pissed about the whole experience.

I reserved and paid for "The Big Seat" as I have knees and a back that just freshly evaded a 22 year abused military career. Flying for 5 hours I knew my body would be in pain if left to the seats on the plane designed to only fit a hobbit or Smurf. I knew beforehand that taking a front row seat on a budget airline was not exactly giving me access to caviar and a well aged merlot. However, I thought that at least snacks would accompany with the ticket purchase. But, this is not the case. Sure, you download the Spirit app and see there's a food "icon" attached to your ticket. And one with an IQ above 10 would believe that would mean to include a meal during the flight. But, my dear reader you would be wrong. The benefit for making such a careless purchase would come with the fact that the seat doesn't tilt back. Who needs to lay back for 5 hours to enjoy a flight? Everyone knows that comfort comes from the ability from compartmentalization discomfort and live with regret to travel long distances. You see, food is extra. Sorry. Snacks you buy at Costco for 15 cents actually transform themselves 30,000 feet in the air into delicacies only fit for royalty. My gas station box of olives, nuts, and two crackers cost me $9. Had I known such posh food was only offered on such a first class rate plane, I would have purchased peasant food of my caliber from the already over charged airport merchant. Still cheaper than my petite bag of pistachios. This all leads me to the service. Or, the vacancy thereof. I apologize to the reader that I had (albeit a selfish thought now in reflection) that by paying hundreds of dollars that I slaved away to earn would in the least provide me with at most an above average or even average means of customer service. Well do not be surprised as the flight attendants are fully versed and trained in the arts of what has been recently referred to by the youngest of generations as "Having zero f@*ks". I felt terrible as I pressed the flight attendant call button and was greeted with a demeanor from the attendant's attitude that non-verbally communicated to me: " How dare you ask me for something, can't you see that I was busy playing Candy Crush"? Do not request services while on the flight. Clearly the employees paid to manage and wait on the passengers are not paid to do exactly that. I cannot complain or make heavy judgments on such an austere company such as Spirit Airlines. The plane did in fact take off, provide over priced Dollar General snacks, and land. Which in this case I am a 100% satisfied customer. However, outside of the impending doom of 30,000 feet failure, I will have to be the stick in the mud and say that although a "discount" airline you will find yourself through Wi-Fi, food, seating, baggage, assigning seats, alcohol, and soon to be air to breath fees during the flight that I wasn't aware of that clearly this isn't the catch all "bargain" airline as marketed. To the comforts the "Big Seat" is that. A bigger seat. I am very thankful as I paid $115 more than peasants seated behind me to be able to enjoy the extra 6" knees space while the serfs behind me get the same in the exit row for an additional $20. But, let's face it, I need to show every passenger coming aboard that I am special as even though they have no first class seating, I'm still closer to the pilots and my large faux leather seat is a clear icon of my high school education prestige. I'm relieved that my arrogant ways have been brought to light as I should have known better than thinking a $473 ticket would provide my selfish being with a minimal 100 calorie sustenance during my 5 hour flight. I can happily report to the reader that I no longer suffer from "Pay for what you get" mentality. Clearly my new role in society is to pay more for less. Thank you Spirit! You've given me humility and the ability to pay on top of bills to sustain my family well as just because I paid a week worth of wages for your 5 hours of work doesn't mean I deserve any customer service during said service. I identify the errors of my ways and resend my sins. Clearly I need to be satisfied with your minimalist view of services provided.

RJ flight attendance on our flight to Oakland he was awesome the best I have ever had he is professional charming determined give us best service with is warm welcome and add to his professional charms making our flight smooth We like him making spirit a pleasure experience we will gladly flight spirit again Peterevertrust

I booked round-trip across country to get a good rate and month after month which I booked a year in advance, I kept getting moved a few minutes here a half hour there blah blah blah, and soon I had layovers on both sides the worst of which had me spending 10 hours Just two hours from home in the Seattle airport overnight. The bulk of my trip had been accomplished except for the last two hours and at my most tired and exhausted, I had to sleep on the floor of the airport for 10 hours. I'm sure the airline would've said oh but you didn't have to accept the change, but what choice did I have Really. My choice next time will not be use CheapOair.

When you thought you started your vacay and holiday trip and had some hope. At first, I thought I was the only one that got sent to see an agent when checking in 24 hours prior to my flight. Low and behold, fast forward to departure being today. I was not the only one. You would think the airline would be smarter and more efficient by doing the checkin online and add your bags, but no, not with Spirit. While on the other hand, other airlines allow you to checkin, pick your seat (at the low cost instead of having to pay $50 plus for an aisle or window seat or one with more leg room). The problem does not stop there. So as I was waiting for my flight to depart, flight was supposed to preboard at 5:20 and leave by 6:05. There was no warning at all to even let us know that they were short staffed. All I saw was a guy who simply was running around like a chicken with a broken neck. So the flight was delayed by 45 minutes. Hoping that everything would change upon arriving at the airport, even waited another half hour to find out that half of the flights luggage did not make it to the airport. After talking to one of the agents, in which they ensured us that our luggage's would arrive on the next flight. So a few of us waited literally another hour as that flight too was also delayed. Crossing fingers and hoping that my luggage would be on this flight, still nothing and was then told that it would arrive on the 5:30 flight. So I decided to file a claim and was also promised they would contact us as soon as the flight came in, and still NOTHING. What also upsets not only me is, it's the holidays and I get it. But to lose not just my luggage, but at least half of every flight, THATS the problem. They also did not even offer to give us a voucher to compensate us for things we made need (underwear, basic toiletries, and so on). Talk about the worst customer service and not caring, especially on the holidays. Looks like I will definitely never, ever fly with them again after this last flight.

Worst fucking airline ever I'm sure you hear 1,000s of stories of how terrible this airline is so I'll keep it short with pictures of me talking with MULTIPLE LIVE AGENTS about how I can bring my puppy and then I was stopped at the airport saying that I couldn't and then them Saying I can't get a refund. Why would they sell me a $220 pet ticket if I could never bring it on top of that they don't want to give me a refund after a LIVE AGENT also said I would be issued one within the next 7 business days Now they're saying they won't give me anything even though they basically tricked me into getting a pet ticket

If there is a zero stars, I would love to leave 0! Flight with delayed, keep changing boarding gate. We are struggling with 2 young kids and stay in the airport to wait for whole night!

This airline sells you an inexpensive ticket and then takes every opportunity to put its hands in your pocket. They charge for seat assignments, luggage, Wi-Fi, and beverages. The only thing they don't charge for is the lavatory. I think soon they'll charge for that too. I had to pay $240 for my luggage to go from Oakland to Las Vegas round trip because it was 6 pounds over the limit. Their staff is rude, uncaring, and unprofessional. The seats in the airplane are smaller than those in all other planes and uncomfortable. There are no pockets for you to place your belongings. The seat doesn't recline, and it's less comfortable than those hard seats at the DMV. Avoid this airline at all costs. In the end, I paid more to travel by this ridiculous airline than by more prestigious ones like Delta.

I give them zero stars but unfortunately with Yelp you have to put atleast 1 star.I needed a refund back because I needed to cancel my flight. They gave me back from $758 that I spent only $200 credit back! I was so mad I cried, I asked many representatives to help me out to get more than just $200 back and it was useless none of them wanted to help me, they offered to modify it but id have to pay $400 more to do that so i was still losing money nd to top it off they charged me $65 to cancel so i had to pay that with my debit card on the side. They suck! They make it seem Like they are the cheapest airline but at the end you pay more because they dont even let you take a free carry on you have to pay and also pay more for a check in bag! Im disappointed, dis satisfied and i hope more people speak up! i just gave them $600+ for free because I cant make it to my flight tomorrow!

My experience with Spirit Airlines began and ended with extremely rude customer service. I approached the customer service desk 44 minutes before my flight check in, to find two representatives inform me that I missed the cut-off and should take my oversized luggage with me to the check-in gate. Needless to say, by the time TSA was thru inspecting my luggage that I intended to check, I missed the cutoff to board the flight. The staff at this end offered to put me on yet another 4 hour indirect flight from Portland to Oakland via Las Vegas, four hours later, but by that time, I felt so demoralized and disgusted by the experience, I planned never to travel with Spirit Air again. The story doesn't end there however, in trying to cancel my flight and get a refund, the pop up message, ""This is no longer an active trip. No further action can be taken." although the return flight has not yet passed. There is no recourse, apparently, even despite my purchase of the cancel for any reason insurance, so BEWARE!

I wanted to have a special birthday weekend with the boyfriend so I booked a trip to Vegas to watch Aerosmith. The trip starts with seats that cost less than $50 so I get two. But then, the boyfriend is a big guy so I thought, why not? I got seats with some leg room, and the trip is now upwards of $500. I said, what the heck, it's our birthday, why not give us a nice trip? A week or so before the trip, the airline messages and asks if we're checking some bags. I assumed that we get a carry on each, right? No. We get to pay $62 on the app, a day before $64 and at the airport, it's $74. Each. For one way. I thought we'd just bring our wallets and buy Aerosmith shirts, toothbrush and underwear and we'd still be paying less. And then we get the news that a storm's coming and Aerosmith cancelled. We decided to just stay home and just listen to Steven Tyler from the comfort of home. So, Ticketmaster sends an email to say that they'll be refunding our tickets. Sweet! Park MGM will send the refund in three days. Nice! And Spirit? They sent me credits for half the amount I paid. The other half went to some mystery fee because I booked early. What was I thinking, right? They said I can only get a refund if I cancelled 7 days prior. How do I know that Old Man Tyler will get sick? Now, here's the clincher: if I don't book within 90 days, my entire credit amount will go to heaven, along with all my hopes and dreams. Are you kidding me? I don't want to touch the Spirit Air app lest I get charged for it! But now, I have to travel somewhere or lose almost $300 in credit. In 90 days. Aerosmith, I can forgive and love forever. But Spirit, I am so sorry I ever booked with you.

If I could give negative stars I would - this airline must be stopped! I recently took a trip overseas with my partner and family members. I booked and paid for all the tickets there and back myself and spent a grip doing it - so I thought okay, our final flight back is only an hour from LAX back to OAK, why not save a little and just take a cheap flight. Even if it's a little uncomfortable who cares, it's at the end of our trip and we will be going straight home to bed anyway... what could go wrong? Well lemme tell you. I had heard that Spirit was not a great airline but I had no idea just how bad it really was. First off the terminal is at like the furthest end of LAX so it takes forever to get to from an international arrivals. We go to check in our two bags at the kiosk and the sign reads 40lbs or less... hold up, every other airline allows 50lbs, so wtf? Okay, whatever so we pay a little more if it's over. As I put the first bag up which is under weight I see the charge for 1 checked bag is $79! What the actual f***? I have flown sooooo many airlines and never paid more than $50 max. Someone who worked for spirit saw my reaction and recommend I pre-check on the app instead because it was cheaper. Okay cool, so I download the app and check the bags that way... still ridiculous. And the app is CRAP! Error upon error. That same person who said I should get it even said it was terrible. Anyway, I can't remember the exact prices but I believe it was $59 for the first, $79 for the second and like $94 for the third. And keep in mind this doesn't include overweight charges. So I check the two bags begrudgingly. And go up to turn them in. One is overweight by like 4lbs. The girl here also seeming to recognize how outrageous the fees are said I could move some items to my carry-ons in an effort to save money (because they don't weight those? Idk). Anyway, we had no room left so I just said I'd pay it. How much is the overage fee? An additional $59! Now we are at over $100 for 1 checked bag. At this point we are all pissed and now comes this... you don't even get a free carry on, only a small personal item (and I mean SMALL). You have to pay $60 per carry-on! This is some actual bullsh*t! By now I am so over it and I'm looking at other flights because I'm already going to be paying more in fees than the actual flight is worth I might as well just change flights and get on a reputable airline that won't screw me and just cancel these flights (which I am sure they charge fees for but at this point it's more about the principle of it all). Unfortunately, because this whole ordeal had taken so long already the only flight that was going to OAK anytime that same day was leaving in about 12 minutes and we are in the deep DEEP depths of LAX far from the legitimate terminals that we would need to be in. Anyway, stuck on this now 'first-class costing' flight. We get on, the seats are stiff, there's no pocket to put our things, nothing is included - not even soft drinks. Oh and there is literally like 10 people on this flight! So what, are we paying Hefty baggage fees because they can't fill a plane and this is the only way they can stay in business? I mean? Facts? We land on time (surprisingly) and head to get our bags. 1.5 hours later the baggage claim still reads Spirit flight 1454 (or whatever the number was) and two other flights have come and gone and all gotten their bags but about 7 of the 10 people on my flight are all still here waiting for our bags. So everyone is pretty irate by now and the spirit desk is saying that the bags are in LA. Then I ask one of the Spirit flight attendants from a later flight whose walking by if she knows about our bags and she walkie-talkies the baggage guy who says something along the lines of they put 3 flights worth of bags together and they will all come out when that last flight arrives. So lemme get this straight, without telling anyone the baggage department decided it was more convenient for them to put three flights worth of bags together making the first two flights wait for their baggage over an hour? Riggggghhhhttt, sure man that's totally reasonable. Charge us more than the cost of this crap flight to check our bags and then hold our bags from us. Nah we don't have people driving to the airport to pick us up, we aren't tired, we haven't been worrying that our sh*t was lost in LA for over an hour. No biggie, let's make your job easier on you. Like seriously I CAN'T. So I obviously complained to the airline and it took them almost a week to respond and there response was basically to explain the bag fees. Gurl I don't care, you know your sh*ts outrageously priced, you know you have a bad rap. I hope you sleep well on your rock hard seats.

Drove to OAK to buy Spirit tickets without extra fees. Could not buy anything because the entire Spirit ticket counter is apparently closed from about 1 pm till after 6 pm! I found this out the hard way. Not a single employee on duty. Just a sign on the closed door that says, ¨Do Not Knock¨...-(or you will be in big trouble etc...) No posted hours either at the airport or online. The electronic board is literally displaying the customer service phone number! No Spirit employees on duty at their ticket counter for over five hours in the middle of the day!!! Seriously?!

This airline is horrible my first flight to las vejas got canceled the second one it's delayed again and again.

Stick on the tarmac for 25 minutes waiting for the terminal to clear before we can unload. In the meantime the rental car agency is going to close and we will be stuck afoot! Very unorganized.

Worst Airline experience ever. My flight was cancelled and it's like pulling teeth trying to get someone on the line to get a refund. Also thete was no warning prior to my arrival to the airport in Oakland Ca that the flight was being cancelled. I won't even address the customer service at the airport but what I will say is NEVER will I fly Spirit again

Spirit asked for a review and this is what I wrote to them. Do not change the scheduled flight times. Our flights, both outbound and return, were changed to a Three Hour earlier departure both ways. As I am disabled with Multiple Sclerosis, I booked my departure times whereas I would not need to be at the airport in the early morning. Unfortunately, mornings are my most difficult time of day. Our trip was for a wedding and the change in our flight times meant we we missed time with our family and friends. Horrible experience. We will never fly Spirit again and definitely would not recommend it to others.

Do not fly with this airline!!! it is a total scam and after all the hidden fees....like luggage, check in fees and so forth, it's cheaper to book with Delta! If I could give zero stars, I would!! I bought tickets because the price was good, not thinking an airline existed where a carryon bag isn't included. So my tickets were 114 dollars more, just to bring a bag on our vacation! Then, I decided to consolidate and pack several people into larger luggage, only to be informed that they wouldn't give me a refund on bags I don't need checked anymore!! They offered a credit on a future trip I will never take because this airline is the worst business I have ever encountered. Their slogan should be "Spirit Airlines, the airline with no return customers."

Flew them years ago and was on the tarmac at Newark airport for 4 hours after landing while they waited for a Spirit employee to open the gate. I vowed to never use them again after that and for 15 years never did. Recently, had to fly from Oakland to Newark airport round trip. I read the reviews and prepared. No checked baggage - as it frequently gets lost, measured my personal bag and was prepared for the gate check regarding size, had no expectation of politeness from the attendants, no expectation of free meals, snacks or water on the flight, no expectations of comfort and made alternative arrangements if the flight was mysteriously delayed or cancelled. Return flight did have a mysterious 2-hour delay, but other than that good flights. They do force passengers to put their personal bags into a rack to check the measurements. May fly them again!

Spirit Airlines changed my flight times to 5 a.m. departure and return date without calling me or writing me. They cut my Thanksgiving holiday visit by 1 day. When I called to get it changed, I was on hold for over 45 minutes, I then spent over one hour chatting with their agent. Still, I am now departing at 5:50 a.m. instead of my original 9:25 a.m. departure time. DO NOT USE SPIRIT AIRLINES. They also charge you for carry-on and seats.

I have no words!!! Worst airline ever! customer service sucks; the website was consecutively down... seats did not recline... over charge for luggage, with a 40 lbs limit; instead of 50 lbs.... staff was not friendly. First time & the last!!!

Everything about this airline is sketchy. Always enormous lines, rarely any help, always overcharging for the baggage. They have free item which they started weighing prior to getting on the plain even though it obviouslt fits under the seat just to charge extra $35. Soon enough they'll be charging for the air we brethe

They are impossible to talk to, to get ahold of . I could not find my bag and after calling on the white phone several differnt times to get several different answers (because the information counter was closed) i walked down to the spirit ticket counter and no one was there so i asked someone else and they told me to knock on the spirit door... just to get yeld at because i was across the line and explained that my bag never came out and she said it never left my home flight (where i started from). Which could have happey intil the next flight came threw and walked over to the baggage carousel again that another flight was getting loaded and there was my bag We were there two hours looking! We were late but finaly made it to our destination and found out when we got to our room that several things were missing from my bag!!! Ipad and a few electronics WHAT?? Then to find out there is nothing they can do after 4 hours hahahahah they said "sorry call the local authorities". Oh wow! I will do that and then some! Im so frustrated and upset! Spirit sucks big time.