Spirit Holbox Hotel & Rooftop Restaurant

Great place away from all the action. The staff is amazing, the hotel is awesome. Marina beach club next door is a great hand out and included. Everything was clean, the bar and restaurant are great. Ask about breakfast options, the chilaquiles are off the hook.

A beachfront hotel with no beach access?! Take a look at my pictures they're speaking for themselves. Location is great but still ... I would've love to know that prior booking. Otherwise the hotel is nice and the service was good.

​This is a dirty and noisy little place. The rooms have a dirty feeling, although they get cleaned daily - the windows are filthy, as if nobody ever cleans them. We booked at the Spirit for 2 weeks, but after staying there just 3 days, we moved to another place that's right by the ocean and much cleaner. At the Spirit Hotel they do have a higher tier room that they offered us, but it was no better in any sense, we did not take their offer. I have to say they had a talented photographer to take the pictures of their rooms, in-person they are not nice at all... The toilet in our room flooded the very first time my partner flushed it, they have a septic tank there. Their kitchen people play loud Mexican "gangsta" music way past the end of their shift. When they woke us up at 2am with their music, my partner went up to ask them to turn it off. They chose to poke fun and ridicule him. I guess they just decided to throw a party for themselves on the roof-top. Our room was right under them - very annoying. When we were booking, they offered to give info about airport transportation. We called them at various times after we paid for 2 weeks there. They picked up the phone only once telling us they will get back with the info, but never did. Their breakfast is very basic, I'm guessing they use something like lard to cook their eggs - it has a strong flavor. They do have a giant water jag on the last floor - a nice feature. By noon it is empty. Overall, the place has no sense it is professionally managed. Basically, a bunch of young punks run the place and do whatever they want. The Spirit hotel is close to another one called Fuego that plays dance music way into the night. If you want a quiet place this one is not it.

Very disappointed Between the picture and the reality of the room there is the WHOLE WORLD RUN The island is plenty of beautiful hotel I ask to change the room and they ask me to pay extra 100€ however we paid 300€ for two bedrooms for two night. DISGUSTING You don’t have a lot of tourist at this time and you to this ?

The stay was pleasant and the staff are nice but it’s not good value for money. Rooms are musty and damp and it’s a bit out of the way.

While the rooftop bar does an excellent Mezcal Negroni, the hotel has clearly had its glory days. After reading other reviews here it seems I’m not alone. We booked a deluxe room, which was located on the ground floor in what turned out to be the busiest and noisiest area of the hotel. Upon arrival, we noticed that our window had no lock which raised immediate safety concerns. Reception was prompt in addressing the issue, but the next day the same window was left open after housekeeping cleared the room - an oversight that felt careless given the recurring theft issues mentioned by previous guests in other reviews. Breakfast and the upkeep of the rooms themselves left much to be desired. Unless you’re stopping by solely for the cocktails I’d recommend considering other options.

I ABSOLUTELY REGRET booking this hotel for our annual family trip in November 2024 - and would caution anyone wanting to stay here to think twice (and completely skip this place). We reserved four rooms for various family members, and while the stay started off well, it ended in an appalling experience.||||On the last night, my mother discovered $400 missing from her in-room safe. When she reported it to the front desk, rather than addressing the issue professionally, the staff became defensive and hostile, outright denying the possibility of theft. Things worsened when my aunt and uncle found $40 missing from their safe, and my sister-in-law realized her earrings had been taken from her suitcase. When they also tried to report the theft, the front desk accused us of lying and colluding because we were part of the same family.||||I understand that thefts can happen in hotels. What’s unacceptable is the staff's reaction: dismissive, accusatory, and rude. They refused to help until we threatened to involve the police. Only then did they pull up the surveillance footage, which was entirely unhelpful as it only showed the stairwell.||||Instead of assisting or apologizing, they insulted us. A lovely family vacation ended with me at the police station filing a report. Reading other reviews, it seems this isn’t an isolated incident, which makes their refusal to address the problem even more troubling.||||The real issue here is the attitude and behavior of the front desk staff. I’ve stayed in many hotels, and this was by far the worst experience I’ve had. I would strongly advise anyone considering this hotel to think twice—poor

The Good - Beautiful Rooftop and Great Breakfast The Bad (So Much) - At check-in we were told our child that was 19 would add $150 USD to our 3 night stay. We didn't receive a different room. Same room Higher unexpected price. Our safe stopped working twice and we had to have it manually opened by staff. Check out was even worse than check in. We were told a taxi would be reserved for us and arrive at 5:30am so we could make our ferry and flight. No taxi and no one in the reception. Had to walk around the property for 20 minutes before I found a worker to call us a taxi and we almost missed our boat home. We were also told since breakfast wouldn't be available that early (which is understandable) they would pack us 4 boxes of food to go. Since they said this would be available, we did not buy any snacks/light breakfast the night before. They did not have any to go food available and didn't have time to get any with all the checkout delays. When we get to the airport we get a message from the reception anticipating an apology but they just needed our exp date for our cc so they could charge us more. Honestly, for the adjusted up price there are better places to stay.