angela k.
Yelp
This resort, while nice, is still working out a few kinks. If it wasn't for the poor service, they would have earned 5 stars.
Nice, well-appointed rooms. Two full bathrooms in our suite and a fully outfitted kitchen and BBQ (not that we used any of it). Two large pools - one for adults only. Two fitness rooms (only one was fully outfitted, the other was severely lacking). A little cafe style restaurant with some essentials (like ice cream, lattes and shampoo). One full service restaurant that was expensive with delicious food but HORRIBLE service. The golf course is also very nice for the price tag ($33 for 9 holes) and is comparable to courses that charge twice as much.
Now the bad:
- Upon checkin, they tried to give us a room with two kings and a pull out couch. Our reservation had a king and two queens in the second bedroom. At first, they refused to fix it (or even look at our reservation confirmation that we printed out). The woman at the front desk was downright snotty and rude. The manager who came to the desk barely spoke to us and spoke to the rude woman who repeated most of what the manager had just said within ear shot.
- On our first day, we were out on our balcony, with the privacy sign on the front door. A maintenance man suddenly appeared at the door from our suite to the balcony with a filter for the AC. First, the filter he removed looked clean. Second, he didn't apologize. Third, I don't really care. In another circumstance that could have been horribly intrusive (like if I, a woman, had been there alone and a strange man stepped on to my balcony or I had been coming out of the shower).
The only note of caution I'll give overall, the prices for food and coffee and all that is a little steep and not quite justifiably so. But overall, very pleasant stay.