Splendid Palace Hotel in Buyukada

We wanted to visit the exhibition in the hotel and were asked to enter our ID numbers into the system. When we inquired about this with the front desk employee, she became defensive, insisting this was “common practice” in all museums and exhibitions. I'm guessing she assumed we knew nothing about museums and exhibitions. As someone with experience working in museums and galleries & with a degree in museum studies, I recommend she gain a better understanding of such policies before responding rudely to guests. It was also disappointing to witness her laughing with other guests about us after we left the desk. I wish the hotel had a more professional and informed staff member as the first point of contact. October 8th, 2024 & between 13:00-14:00

We had a wonderful experience staying here for a single night in June. If I could give more than 5 stars, I would. The hotel building is gorgeous and the interior is decorated so well. It gave me a feeling of what it would be like to live in the late 19th century. The breakfast was incredibly delicious and they had gluten free selections, which we appreciated. Pool was great as well. The library was comfortable and quiet with a great selection of books and places to relax with the sea breeze coming in through the windows. Its rare to find such a nicely preserved and decorated old world room. One of the managers helped my girlfriend pick out a nice ring and was so knowledgeable about the hotel. We can’t wait to come back!

The place is a lovely old refurbished hotel. A 110 years old heritage was shown in every part of it. We had my husband's birthday in the hotel and they very nicely surprised him with  champagne and delicious cake. Service was excellent.  From reception to the waiters were all professional and lovely. Dinner was delicious . It is in a very central location with a fab view. I recommend the cocktail called "mualla". Wow! Overall it was excellent. I wish we would have more of these type of national treasures.

Wonderful experience. First, we got a great room for a nice rate (the hotel was almost empty when we came) and everyone was very nice. It’s true that the hotel has a very special old time atmosphere (we wanted to change for a cheaper option after couple of days but it was already so hard to leave). The interiors are awesome and very stylish, the views from the hotel are magnificent. The reception is very helpful except we did have to ask for some things a few times but eventually we did get them (unlike other hotels in Turkey). Generally the place is very friendly and has a nice vibe. There are some things about the room of course - like old ceilings, stains on the carpet which were quiet unpleasant, and main disadvantage of the hotel - it’s made of wood so you feel like everyone walking is inside your room, but the atmosphere of this place is worth it this disadvantages. What I didn’t like about the room was the bed - first, we got 2 beds moved together instead one one large which is always inconvenient, and second, the mattresses felt quite cheap and too firm. Very beautiful pool (it’s very cold though, would be nice to heat it), tasty breakfast - nothing special but everything is super fresh and we really enjoyed it. Overall, definitely one of the hotel experience we will remember and will love to repeat.

Had dinner here so I can’t say much about the rooms. The restaurant felt like stepping back in time in tasteful manner. The ambience, furniture and other pieces tells a story of the past. Food was great and I would dine here again. Kudos to the team. Great views as well

🤩 One of my favorite places in Istanbul! Spent New Year's Eve, birthday here. I was at a gala dinner in honor of the 100th anniversary of the Republic of Turkey. 🥰Excellent service. Nice staff, they speak English, French and of course Turkish. Rooms after renovation new clean and cozy. Gorgeous view of the sea and the courtyard with the pool and the old mansion. Love the hotel lobby with their terrace. All in all, I definitely recommend visiting this place. ❗️You can just come for a coffee or a cocktail. Also book dinner at the restaurant, delicious cuisine. They cook traditional food. ♥️More about traveling on my instagram and here.

A highly underwhelming, disappointing disaster of hotel. Great location, but the building’s pluming smells. And it’s dirty. Actually, it’s more filthy than just forgetting to sweep the corners. The towels were stained. The staff and service was subpar. It didn’t seem like any one wanted to be there. The breakfast was good but for example the orange juice wasn’t fresh, no one asked if we would have liked eggs. The espresso machine doesn’t have an outlet so the table they have it placed on makes no sense. You have to take the whole espresso machine and put it on the floor in order to make a cup of coffee. The pool is very poorly kept. You can’t walk barefoot around the edges or your feet will be covered in dirt. They didn’t bother to put in an air conditioner, probably because individual units will ruin the look of the beautiful building, but for 277$/250euro a night you’d think they would have had some sense to put in a central cooling system. And it gets hot so you really do need to have an air conditioner. In every way they were a failure all around. Sorry Splendid you will not be able to live up to your name with this mentality

I recently stayed at the Splendid Palace hotel for two nights and unfortunately, my experience was not great. While the service staff was helpful and had good intentions, the reception and management left a lot to be desired. We stayed in room 12 on the ground floor, which was located close to the kitchen. Unfortunately, there was a lot of noise from door slamming and staff shouting at each other until midnight, making it very difficult to sleep. Despite our complaints to the staff during the night, the noise continued. The next day, we informed the receptionist of the issue and she brushed it off, saying that it was normal during rush hour. This was not an acceptable response, as we were paying customers who deserved a peaceful and restful stay. Furthermore, on our last day, we requested a late check-out until 2pm and it was confirmed. However, at 1 pm, while I was putting my baby to sleep, we received a call from the hotel asking us to check out immediately. This was incredibly rude and disruptive to our plans. While the room itself was pleasant and looked out over the pool, which unfortunately was closed during our stay, I cannot imagine how loud it would be during the summer season. Overall, the hotel's location is great and the ambiance is wonderful, but the staff needs to be better trained and educated on how to provide a better experience for their guests. With better management and more consideration for their guests' needs, this hotel could be a truly great place to stay.