Marcelo C.
Google
The hotel is beautiful, with outstanding rooms and bathrooms, tasteful décor, and a pleasant location. However, the service quality brings the overall experience closer to a three-star stay than what you would expect from a Relais & Châteaux property in the heart of Paris.
Given the hotel’s very high price point and its intimate size — only 12 rooms — I expected a far more attentive and polished level of service.
Regarding location, the issue is not the neighborhood itself but the lack of clear information and support. Before arriving, I asked about parking options. I was told there were nearby alternatives, but no one mentioned that the parking spots directly in front of the hotel were available for guests. I only learned this after struggling to park on a quiet Tuesday night and asking the staff directly.
Breakfast was another disappointment. At a hotel of this category, you expect an exceptional experience. On our first morning, service at the restaurant was slow and disorganized. Although breakfast is à la carte, it took 15 minutes just to receive a glass of orange juice. The food was only average — the bread even tasted stale — and the overall service felt surprisingly sluggish.
For the next three days, we opted for in-room breakfast, which is complimentary and a welcome perk. Still, the orders arrived incomplete, and on one occasion breakfast was 20 minutes late, requiring me to call reception to check on it.
The hotel itself offers little beyond the rooms and the service — and while the rooms truly are excellent, the service does not match the level advertised. Even at the hotel restaurant, guests do not receive priority access; securing a table requires a credit card guarantee, which feels out of place for a five-star property.
In summary, the rooms are wonderful, and under different pricing this could easily be a four-star review. But considering the very high rates and the inconsistent service and food quality, the overall value does not align with expectations.
It is a charming hotel, but it will not be my first choice on my next visit to Paris.