coombsashley
Google
We stayed at Spring Creek Ranch two years in a row for business meetings, which included use of their conference room, catered meals, and two-night stays in the cabins. Unfortunately, both experiences left us very disappointed, especially given the high nightly rate.||The biggest issue was cleanliness. The cabins both years were shockingly dirty—dusty surfaces, spiderwebs in corners, and the general feeling that the doors had been left open for days. This past year, I even found a spider in my bed. It seems housekeeping does only the lightest touch-up between guests, with no evidence of deeper cleaning for months, maybe even years.||We also visited the gym one evening and were stunned by the state it was in: dust, dirt, spiderwebs, and neglected corners everywhere. It was genuinely unbelievable for a property that markets itself as upscale.||If the management of this resort is reading, we would greatly appreciate a total overhaul of your housekeeping so it is up to acceptable standards. Everything in Jackson is so high-priced that this feels like the only reasonable option besides the Four Seasons, and we would love to give you our business again in the future. However, the current lack of cleanliness makes that impossible.||While the catered food and the views were fine, the state of the rooms and facilities overshadowed everything else. Our company was very disappointed, and we have decided not to return—unless we see a serious improvement in the cleaning standards.