SpringHill Suites Huntsville Downtown

I stayed here long-term for about 8 weeks. Overall, the service was pretty good by all staff employees at the front desk whether you needed an extra towel, comforter or pillow. During my stay I had a question about billing and state taxes, that the manager Ashlee was quick to respond to me after-hours. I have stayed in Springhill Suites before and was fairly familiar with the room layout. The TV in the room was a little older but not a huge deal, and there was a mini-fridge and a microwave as well. Breakfast is your typical standard hotel breakfast, but I did appreciate that a few of the items do rotate so it's not stagnant every day. I am not sure if my length of stay played a part (although it shouldn't) but the room cleaning service was average at best. More than a few times I had to get toiletries from the front desk because they weren't restocked, and they could have done a better job vacuuming. They also do not empty the communal trash cans as frequently as you would expect. I looked at the same pizza box at the trash can by the ice machine every day for about 4 or 5 days before it got emptied.

Stayed here toward the end of May 2025. We have stayed here several times, but this time we noticed several deficiencies. First, the positives : The location is convenient to downtown. There is free, safe parking. There is a mini-fridge that works. There is a microwave. There is a room safe that actually worked. The room was clean and the bed was comfortable. The complimentary breakfast was satisfactory. Now the negatives: the room was musty smelling - certainly not fresh, The fitness center was being renovated, so I ran on a single treadmill in a conference room, The shower had a chemical smell around the drain and the floor was dangerously slick with no shower mat available or grab bar in the shower. The shower gel, shampoo, and conditioner dispensers were mounted too high up in the shower for a person with a torn rotator cuff to access comfortably. Usually these dispensers are at eye level or below. I would not want to stay here any length of time, but it is OK for an overnight stay.

I stayed one night and had an incredible experience from start to finish. When I checked in, I was welcomed with a thoughtful goodie bag that included water, the famous Moon Pie, and a personalized sheet with local restaurant recommendations and neighborhood highlights. The night team working on July 15th was friendly and welcoming, and the kindness continued into the next morning. Breakfast was fantastic, fresh coffee, a waffle bar, eggs, and bacon. Jodi, who was helping with breakfast, truly brightened my day with his warmth and positive energy. Christine checked me out and was equally wonderful, kind, attentive, and provided exceptional service. The level of care and kindness from both Jodi and Christine really stood out. You’ve built a great team here, and I’m so grateful for the experience. I’d absolutely recommend this hotel to anyone. Thank you for the outstanding hospitality!

My husband and I stayed this past weekend with our two kids, 13 and 9. My husband has status with Marriott as he travels a lot for work, and he said this hotel staff did not treat him as he’s used to. They gave him a gift bag on check in with waters and snacks, but they do not give a free item from the snack shop every day. They told him he could get one item under a certain amount and only on the day of check in. The room was big and we loved the extra seating/sleeping area. The toilet and shower were split into two rooms, which we thought was going to be a big plus. HOWEVER, the doors were sliding doors and did not lock, plus had noticeable gaps! The toilet room was not as bad, but you could definitely see out and smells did not stay in the room. The shower room, I kid you not, had a gap at least a finger wide on each side. We ended up closing the gap as much as possible on one side, then leaving the other side open wider and forbidding the other family members from going on that side during showers. Another thing, the road noise was awful! We heard trucks and sirens all night long. Some pros: the location was great, breakfast ladies were simply wonderful, and the exercise room was fully equipped for my needs. All things considered, the bathroom thing was so weird and we would not stay here again.

Great location if you are in town to see an event at the VBC. We were within walking distance, (half a mile), so we didn't have to find additional parking. The room was spacious and clean. Great breakfast and very friendly staff! Pool area was rather small, but we managed!

Our room was nice, but wowow just amazing how used these rooms get in one year. Our Air conditioner was noisy and rattling. They only have one toilet in these rooms but 2 separate bathrooms very interesting tho. Comes with amenities in case you don't have any. The beds are very comfortable. The rooms do fill up very fast. Make sure you make reservations. In advance of coming here. Or you won't get a room. Limited parking in the front but plenty of parking in the back. The earlier you get here the earlier you will find better parking. Watch out for those who park your cars around the lobby.. the city is nice about it now... But don't know for how long.. to park near the lobby since those unmarked places can be A TOW AWAY ZONE. Be careful that you don't park in areas that don't display markings for Parking.. bc yeah they're nice about it now.. but one day, your car can get easily towed bc of city ordinances..

I would absolutely stay here again. Great hotel that seems relatively new. Solid staff and good amenities. Centrally located, about a five minute drive from all the downtown nightlife.

Friendly staff at check in and breakfast. Nice room. It's the type of SpringHill Suites with separate toilet and bath rooms with sliding doors. Travelling with kids, so wish the toilet room sliding door locked and didn't have such big gaps. Multiple youth sports teams were staying when we visited. Just a heads up if that's not your cup of tea. Near downtown but not really walkable to it.

The staff here were so nice and welcoming. This was southern hospitality at its best! It's nice when people are friendly and will greet you with a smile. Our king room was a nice size. The bed was comfortable, and the AC kept the room nice and cool on that hot June day. I liked that there was a separate toilet, mirror, and sink from the shower area. It made getting ready a lot easier. They also had a pullout out sofa and a microwave oven and a mini fridge. At some hotels, this is not the norm, and sometimes you have to pay extra for a microwave and fridge. Thank you for including these!! The location was also great. It was super close to the downtown area, Big Spring Park and Campus 805.

Nice hotel in the downtown area. New fresh rooms. Well laid out for working or relaxing. 1/2 mile walk to the restaurants and taverns. The staff were friendly and helpful. The free breakfast was excellent. Scrambled Eggs sausage biscuits and gravy, waffles, and all the other stuff like breads cereal, pastries and of course coffee. They have a pool which was very tempting on these hot days. If only I had more hours in a day.

This was not my best hotel experience. Upon check in and entering my room, I noticed the toilet seat was broken and coming off. My TV also did not work. I happened to run into maintenance in the hall and told him about it. He came to fix the issues in about 15 minutes. The shower had mold and the water pressure was seriously a joke. The mini fridge didn't cook well either. I made the best of the situation because it couldn't change locations but it would not ever stay on this property again. I will say the staff was very nice and did what they could to make the stay pleasant.

Marcie!!!! thank you guys for such an amazing weekend. I visited for the Garden party and it was an experience to remember. the staff was so great, Nick was awesome before I even made it to Alabama, and Marcie closed the deal with her kindnesses when I arrived. I will be back next year, and hope to stay here again. the breakfast was awesome as well!! thank you guys!!!

Very clean and quiet. Well decorated. Very comfortable bed. Nice breakfast spread. Convenient location. Fridge, microwave and coffee maker in room. Friendly staff, check in was easy.

For any bride considering using this location for your wedding's hotel block, I highly suggest you look elsewhere. The customer service I've experienced at this location is some of the worst I've encountered in a while. Flash back to November when someone recommended I use SpringHill for our wedding block. I called them several times in the same week and could never get anyone on the phone. When I could, they would give me the run around and eventually I would just hang up. Turns out they were in between sales managers and the GM was handling wedding blocks and he was out of town at the time. Understanding their situation, I decided to set up my courtesy block with them anyways. At this time, besides the issues with getting ahold of them, I was happy to set up my block with SpringHill. Fast forward to my wedding weekend, specifically my wedding day, 4/2/22. I was getting ready for my wedding ceremony when my dad mentioned that several family members were unable to check in to their hotel room that they reserved with my block. They were told the rooms weren't ready, it would be over an hour, the hotel was overbooked, all these different things. They had to rush and find somewhere else to get ready for my wedding (making them nearly late for the ceremony). At the end of the night, I talked to some friends who were also staying at SpringHill. I asked if they had trouble checking in and they all had check in issues! Every person that booked our wedding block was unable to check in at the check in time. Mind you, all of these guests are from out of town so they were scrambling in an unknown city trying to get ready for my wedding. We left for our honeymoon the day after our wedding so we didn't really have time to look into the issues that happened with our wedding block. When we got back from our honeymoon, I emailed the most recent sales manager that I spoke with about our wedding block and asked what happened. I sent that email not the 12th and never heard back. I then forwarded that email and emailed the GM on the 20th and never heard back. I know the past is in the past and nothing can change what happened on my wedding day, but I really just wanted some communication on what happened. I would hate for another bride to feel like I do. My wedding guests trusted my judgement, used my wedding block that I suggested they use, and then were either late to my wedding or had issues checking in etc etc. Overall, I'm extremely disappointed with SpringHill Suites and how this whole situation went down. I wasn't even going to write a review if they emailed and apologized or explained what happened to my guests. I gave it the whole month and never heard anything so that's why I'm writing this review. I understand that a whole mess of things could've happened that was out of SpringHIll's control, but I have no idea what happened on my wedding day and why all my guests were left scrambling because I can't seem to get a response from SpringHill. If I could go back in time, I would choose the Homewood Suites in Twickenham for my wedding block as they treated the groom's family like royalty when they found out they were in town for a wedding.

Waze took me to the parking lot of a post office. It was dark and impossible to see the hotel which is further up the road and to the right. Hotel has no parking in front so you must park in the back. However all the doors are locked in the back. Without a room key before checking in you are stuck banging on the door. Saw the same thing happen to someone else in the morning. Bathroom shower has mold everywhere - see pictures.

We had a reservation here and when we tried to check in 4 hours after check out time we were told that the rooms were not ready and it would be another 45 minutes to an hour before they were ready. My wife asked if they had any rooms that were clean and ready. They replied that they didn't and the problem was that the previous occupants didn't check out on time we leave and waste 45 minutes. We come back after an hour and the room still isn't ready and will be another 45 minutes before the room is ready. At this point the lobby is full of people waiting to get a room.

The many reasons to avoid this hotel... Before I start, allow me to establish some credibility. I average about 14 nights a month in a hotel so I am no stranger to what is common and I often choose Springhill Suites for personal travel. That being said, the Huntsville Springhill Suites is a blemish on Marriott's reputation, and terribly below average in a multitude of ways. Let's begin the first impression of my room. Upon entering the room there was the indisputable smell of someone having smoked in the room recently. Absent from that odor was any attempt utilize an air freshener or at the very least air out the room. This led me directly to the window where upon opening for some fresh air I noticed the unsanitary mold and filth all over the AC vents. From there, I noticed the rooms dividing frosted glass partition looked as if it has had a hand full of grease smeared across it a few times. How, I ask myself, can anyone charged with cleaning this room not see this obvious mess and clean that glass? Now, having my curiosity peaked, I began to look some more. It only takes me a moment to quickly find those discussing hairs on the mattress covers. Along with more of the same on the shower walls and in the tub. The bathroom mirror is also adorned with greasy hand prints on display. The carpet has clearly not been vacuumed. There are large fuzzies all over the room, colorful strings from clothing, and when I sat on the bed and placed my feet on the white comforter, I immediately saw all the nastiness my socks had been picking up from the carpet. In fact, the two mornings I spent there I literally never heard a single vacuum cleaner running. A sound which is typically the first thing to wake you up in a hotel. The sofa itself was so dusty and dirty, that I had to ask for bed sheets to cover it before I would let my kid even sit on it. So now let's discuss the staff... I immediately brought the state of our room to the front desk's attention. I described all of these concerns to the staff on duty. Their initial response was that they would bring it to the manager's attention and get back to me. When they did call back, it wasn't the manager that called, but the front desk clerk and they informed me that the manager had placed points on my account and that they would clean my room correctly first thing in the morning. As if that's somehow them going out of their way to make it right by cleaning the room as they should have had done correctly in the first place. Sure enough, no one ever came to address the room the next day. Eventually, I tracked down the maid on my floor and politely asked that she service our room. When we returned 20 minutes later, she had finished and was on to another room. No vacuuming, no glass cleaning, basically she threw out the trash and made the bed. Not a thing more! Later that day, I called the front desk again and informed them that my safe was locked and I wanted to utilize it to secure my belongings before I left the building. They said they would have someone come and unlock it for me immediately. An hour later I informed them that no one had arrived, and in 30 minutes I would be leaving my room and still needed the safe unlocked. That time came and went and no one ever arrived. The following day I attempted to speak with the front desk about the complimentary breakfast. I provided some feedback and asked for the manager's contact information to leave it in writing. The front desk clerk summoned the breakfast staff where she began to argue with me about my feedback at the front desk. She told me that all of my concerns were the fault of all the greedy guests eating too much and her manager who failed to inform her that the hotel was at full capacity. What were my breakfast concerns you ask. Well first, let's start with the FEMA like frenzy that results from an understaffed breakfast bar placing inadequate amounts of food out in spaced out intervals that results in short moments where you can choose from a few of the items that are supposed to be available, to waiting 5-10 minutes for the next food drop. As for the coffee, timing is everything, when the coffee does get refilled, you will have to fall in line behind the maids who continuously arrive to drain the carafes filling their 32oz coffee tumblers throughout the morning. Don't sleep in! Despite the hotel stating breakfast is between 6:30-9:30, what they really mean is 6:30 until the day's allotment runs out. As I was "informed" by the breakfast staff, a specified amount is thawed and available each day, and when that amount runs out, they close it down, doesn't matter the time. All that being said, stay somewhere else if you can. Avoid the Huntsville Springhill Suites

Very unfriendly staff. Every day we asked for room service to clean the room/change towels etc, and they never came. When we call to speak, they hang up on us. Covid's excuse is no longer valid, the hotel needs to find a solution to serve the customers and provide the service it promised.

Well ... when I arrived at this hotel they were confused and couldn't find my reservation, which I had the confirmation number for. They eventually found it. There were three front desk attendants at the desk and it seemed like we're all confused ‍, even the manager but they were all nice. This hotel has pretty decorations inside, soft teal colors are fantastic. There is a pretty well stocked bar here that seems to always have several patrons sitting on the bar stools. The bartender is cool also. The room was ummmm ok. There were spots on the carpet. The bed was very comfortable, very good mattress and very fluffy white linens. The room that I had, the hvac unit vibrated very loud. Luckily I didn't have to turn it on much because the weather was mild. But all in all I would give them another try one day. Another room might be better.

Well, after my first experience here, I've stayed twice more. They have seemingly made management and staffing changes for the better and it shows. The breakfast in the morning has gotten better but, it has changed again. They had packaged sandwiches that were delicious but I'd imagine pricey. This last visit they had scrambled eggs and chicken sausage. I didn't eat the eggs because my lady said they were kind of gross. For her to say that, I didn't want to eat any. But on the weekdays that we were there, they had a better breakfast selection. I should've prefaced that we were here Thursday - Monday. Friday and Monday mornings breakfast was better than Saturday and Sunday. It threw me off but who knows? The staff are way more attentive and friendly. My last visit was a little rocky because the first room they put me in just kind of sucked and having a higher tiered loyalty status, I was a little upset but knew we could move. The first room was very, very loud, somewhat disheveled and had an adjoining room. Which the latter is a big no no with your higher tiered guests. The second room was nicer but had a non standard TV, which annoyed me because it's just like a basic TV with zero streaming possibilities and if you get a storm, you have zero TV at all. So I moved to a third room and ultimately, it was what I was expecting. There were a few other hiccups and annoyances but nothing that wasn't and couldn't be worked out.

I would definitely rate this hotel a 3 as described. The location is probably the best part, a 2-3 minute drive from downtown and a 10 minute drive from airport. The room was overall presented nicely but the quality of construction was poor in the bathroom (pooling water outside of shower) and toilet kept sounding like it was flushing. The breakfast was a to go breakfast with bagels in a bag and english muffins wrapped up (I am assuming this is due to covid guidelines of the breakfast bar.) Pool definitely had not been cleaned recently but we still went in. The value was great for what it was in comparison to hotels with similar locations.

Booked an accessible room for my parents (they're in their mid 80s) only to be told, upon check-in by the way, that an accessible room is only a request and there are none available. The rather snippy person at desk didn't care one whit. If a place doesn't have the accommodations, it should let you know. Never staying here again, ever.

Chic room. Dare I say European in design? Pluses: Flat screen TV, complimentary hot breakfast buffet, pool, exercise room, complimentary high-speed internet access, reading spot lights over the bed, and in room refrigerator. Minuses: No tub [shower only] Overall very pleasurable stay. Kinda close to the interstate so if you're staying on the west end you may be subject to occasional traffic noise.

Very nice hotel. VERY nice hotel. 1. I love that the shower and toilet have separate rooms. 2. I also love that they have USB charging spots by their iPhone dock. I got to run my white noise app through their alarm clock. Loooove that. 3. The hotel is nice and clean, and has a nice modern look to it. Now to the negatives: 1. The beds are loud. Very creaky. 2. There's no locks on the bathroom doors. It doesn't bother me as much as it does my kids 3. Their wi-fi doesn't work. We have in total 6 devices, and only one worked, and that was on occasion. We called downstairs, and they gave us an 800 number to call. I got this room with my points, and they have great service downstairs. I went down at almost 7am on a Saturday to get coffee. I could hear people complaining that the breakfast wasn't completely set up yet ("if they say breakfast at 6:30, they should set up before 6:30", etc) but I only needed the coffee at the time. I'd come back. It's a great hotel in a nice area.

In our shower there are mildewed spots, I realize that is not a huge big deal but certainly needs to be clean because it is cleaned more than your own house! There was this spot on our trundle bed that is yellow and brown. VERY NASTY!!!! Also horrible breakfast selection. My friends and I went down to get breakfast and go back up to the room but as we poured the milk into the cereal it was CHUNKY MILK!!!!! They had no waffle makers! Ugh!!! They have such amazing staff! We came to EYC here in Huntsville. We had a pretty large group of people! All the kids were getting locked out of rooms and getting their keys deactivated. The man at the front desk was so patient and kind to us! We have gone downstairs multiple times like at 2 o'clock in the morning needing keys! My friends and I now have 5 key cards because we have been locked out so many times!

First I want to say that the staff was kind and professional and I really liked the layout of the room. Right now I would not recommend this hotel. First and least when you enter our room the lamp shade was dented, there was a six inch tear in the ceiling, the refrigerator didn't work properly, the safe would not lock, the phone had static, and several of the lights didn't work. Maybe we just got a bad room but you have to wonder.

Since my last review of this place 2 years ago I have continued staying here. Although it does seem as if there has been a lot of turnover with staff over the past year the service is still good. The bar downstairs in the lobby is still closed due to covid and so is fresh breakfast. The pool and gym are open but running at a limited capacity. Also there isn't cleaning services for your room during your stay. If you need anything you have to go to the front desk. Very nice price points and good location. Right outside downtown Huntsville with tons of food and drink options right down the road. Would recommend anyone that wants good service, clean rooms with affordable rates to stay here.

Lovely employees and a great breakfast bar. The lobby is nicely decorated. The location is wide open and not crowded. It was great to see staff methodically cleaning the public areas while we were there. You can tell that they care.

Ustimer service was Great also included complimentary breakfast. Breakfast was great. Rooms are nice and comfortable.

A nice hotel in Huntsville. People are friendly. Free breakfast and a nice lobby where I can meet with coworkers to get some work done. One negative is the location; you definitely need a car to get around.

This is a great hotel for the price! I have always liked Marriott properties and have had good experiences, so I will add this one to the pile! It is about a year and a half old and it has a couple cons (below), but for the price we paid I will definitely look into SpringHill Suites again. With the AAA discount it was only $14 more per night than the Holiday Inn and it was $40 per night less than the Embassy. PROS: - New, modern, chic decor. - Separate toilet & powder room/sink in that room, shower & sink in other room - iHome alarm clock - desk, couch (that folds into a bed), microwave, fridge with " 1/2 room separator" - Super friendly staff, and polite! - Free shuttle to/from HSV - Breakfast was: biscuits/gravy, two choices of flavors for waffles, lots of yogurt/cereal choices, scrambled eggs, potatoes, bakery items, oatmeal...milk...coffee. - Very limited selection of convenience store items (lean cuisine, ramen noodles, ice ream, toiletries). - Bar downstairs - Large fire pit with lots of seating - Pool, workout room, business center CONS: - It's new, so there isn't a lot nearby to walk to. There are cabs available. - Few places to order from - Doors are a little thin, but you will hear yelling kids in the hallway at 7:30am regardless of where you are - Shower only, no tub. Pretty small list of cons if you ask me. Also, I can't believe the person would give such a low rating for lights that "didn't work." Which lights were they? I will say that the lights in our room had a weird outlet/switch set-up which initially led us to believe that one bedside reading lamp didn't work, BUT after figuring out the switches, we were pleased and all of our lights did work. I have a hard time believing that they wouldn't completely switch a guest's room if NONE of the lights worked.

Room was full of bugs, I asked that the manager reach out to me and I heard nothing back. Service wasn't horrible by the staff but also nothing special. Other hotels in the area are better for the same price and worth extra.

New Hotel near the Embassy Suites and Von Brahn Center. Has a funky 60's decor. Staff is wonderful. Second visit here. First time I have heard the TV in the next room :-(. Free Breakfast, nice pool, and convenient.

Very clean. Great customer service. We enjoyed a restful night after a long day of auditions. I would recommend this hotel. It is also not too far from restaurants.

Staff was great. Beautiful hotel. Beds were super comfy. Front desk guy named Taylor was so great. Shuttle service was amazing and reliable. Breakfast was good and the fire pit was cool. Negatives were that maid service came at 930 am, and if you didn't get it then, they wouldn't come back. And that (and this might just be me) my phone thought there were security issues and would only let me get on The free WiFi half the time.

My family stayed during the July 4th weekend and was pleasantly surprised. Very close to the venue we attended. The suites were modern, spacious and very clean. Also, nice touch having the warm breakfast in the mornings, which is convenient when attending a convention. Cool, hip and relaxing hotel in downtown Huntsville. Will definitely return!

I am a fan of almost all Springhill Suites. They have great modern rooms with comfortable beds. They are always clean and usually have an affordable rate. Parking at this location is in the rear of the building and makes for an interesting walk in the rain. On a nice day not a problem. The major problem with this location...ALWAYS SOLD OUT

The property is about a 3-4 minute drive to downtown. Absolutely perfect to use as a home base. Very, very clean rooms. Was extremely impressed with the service. The only negative was the breakfast offerings were not quite what you'd like, but that may have been just a temporary thing and just bad timing on our part. When we go back to Huntsville, there is no question that we will stay here again.

Nice hotel, good area, but not for internet browsing. The hotel uses an unsecured network that anyone can connect to if they are in the vicinity of the hotel. If you use a device that stays up to date, you will not be able to brows the web using that device.

The rooms are small, okay for one person. The lights in our room were not working, We called the desk by 9am, let them know we would be out all day. They were not working when we came back. The front desk said, "well our maintenance team is gone...." The manager said, we will look into it tomorrow!! When we send a message to Marriott, the hotel said there was nothing wrong with our room. Marriott wanted to give us some points!! We don't want to stay in a Marriott with treatment like that.

We stayed here last night and the place is wonderful! My daughter had a medical situation and the staff was so kind and helpful. We also left our bag there and they were very accommodating helping us how to get it back.

I've been traveling to Huntsville regularly, and the service here is the best of all the hotels. The big draw for a regular guest is to be given the same room from week to week. It gives a sense that the room is generally as clean as you left it since you stayed in it the most. Sometimes, the staff doesn't have its act together in a new hotel, but this crew has been very professional and courteous since the day they opened. The only downside is that this place is so popular that there are a lot of large groups on the weekends that tend to be noisier than I'd like.

I love Springhill Suites, especially the ones decorate in the aqua blue and retro prints. The room is super clean and soothing. I had a bathtub /shower combo in my room. Separate sink and toilet area. Standard microwave and fridge. Good lighting. I like the ipod docking clock radio in the room. Bed was comfortable, though the duvet was a bit thin so I turned off my a/c. Breakfast included scrambled eggs, cereals, standard fare. The pool was smallish and in the middle of the back, didn't seem to get a lot of sunlight. Fitness center was small, but newer equipment. Parking is in the back of the hotel. It's off the track, so there is not anything to walk to, but a short ride to other shopping or restaurants I guess.

Our stay here was spectacular. The room was exceptionally clean and comfortable. The staff were attentive and kind. They even offered local delivery/carry out menus when we decided to order a late night snack . We had our two year old with us and upon arrival I asked for a pack and play be brought up for her. It was there in less then 5 mins. The breakfast they offer is from from bagels and a bland cereal bar. They had it all freshly cooked and hot. Every possible option. If we ever visit the area again, I most certainly will be staying here.

Worst Marriott Ever! Room was full of beetles. Carpet had visible clumps of something nasty - maybe gum. Half the light bulbs in the room were burned out. Despite the 'do not disturb' sign on the door, hotel staff tried to enter 3 times between 8:00 a.m. and 10:45 a.m., all without knocking.

I had my wedding at the VBC and this was one of the hotels that we used for our guests. We worked with Wanda in sales...she was extremely friendly and professional. She gave us a great rate. Plus, she would return my calls the same day, which was so appreciated amongst all the wedding stress. Plus she gave all our guests a late checkout...thank you for that! The hotel itself is nice and new. The staff was all friendly.

The rooms are very nice and modern. There is a small pool and a gym. I like that there are so many outlets that accommodate business use and smart phone use! My only complaint would be that there are not any hooks to hang my towels on which I found strange but all in all, a great place to stay and in walking distance of the Von Braun Center if you are in town for a conference.

This hotel offers everything important to a good night's sleep and comfortable stay. The rooms are beautiful and nicely appointed, the beds are super comfy, and shower pressure was phenomenal. The staff was accommodating and made staying there very pleasant. Only downsides: the complementary breakfast was limited and not particularly good and the pool was tiny and unfortunately located just in front of the parking lot.

Purchased the room online. Left my cards at home and was told I wasn't going to be able to use the already paid for room without a credit card or 250 dollars cash. Luckily I was able to borrow a room mates credit card, to which they charge 20 dollars per day of your stay (to be refunded at some future date). I get it, incidentals, but still to toss a guest with a paid room on the street because he forgot his credit card is a bit extreme. One extra star added after stay for clean room and breakfast.

Stayed here several times and I'm still undecided if I like the funky, neo-Danish look. Anyways, walls and doors are thin as I can hear people and doors slamming. The shower and water pressure are wonderful. Location is GREAT. The breakfast is just so-so. The bed is very comfortable but you would expect that for a new hotel. I was there once in the summer and several Little League baseball teams were there, parents, CONTROL YOUR KIDS!!!!!!!!

Situated close to a large electrical substation this is not a hotel for those who are light sleepers. The train runs by about every hour and blows its horn all, I repeat, all night long. Being close to the interstate and with lousy sound proofing loud trucks and motorcycle sounds come right into the room. And as mentioned by other reviewers this is a very busy hotel and thus also noisy for that reason as well. They ran out of blankets and so one bed had a nice comforter but the other? Well let's just say we were really lucky we grabbed a blanket before leaving our house for this place. The 2 elevators gets a real work out and given the fact they are the slow hydraulic type it can be a long wait to get one, especially on those busy mornings. As mentioned parking is awkward here, very few close parking spots. We had exposed wiring in our room for the clock/USB charger. Pull out bed was absolutely, horribly uncomfortable. We booked a month in advance and specifically asked for a room away from the elevators and on a low floor. Guess where are room was...you got it, on the highest floor right next to the elevators. Bottom line is I will avoid this place, having to go buy ear plugs so you can sleep does not make for a good hotel. Ear plugs at Publix = $4.99 for a set of 4.

This hotel is great! Our room was big and spacious, like a small apartment, complete with walk in closet! Super clean and modern design. Plus it's right on the street of some awesome restaurants and some local little shops. Highly recommend this place!

This hotel is impressive for the price. The lobby is very modern and pretty, Definitely not a Fairfield Inn, though the price was about the same. The rooms were clean and the beds were so comfortable. The staff was so helpful as well, and attentive to everything we asked for. I thought we'd annoy them for sure with all our requests, but they could not have been more polite. We had an issue where the fridge in our room didn't work, but a man came up and took care of it. We needed a crib. Done. We needed menus for local restaurants; the lady who checked us in hand delivered them. They also had chupa-chups at the front desk. Bonus. The reason I don't give five stars has nothing to do with service. Just some gripes really. The iphone docking alarm clock is a bit out of date. Should probably upgrade them to lightning connecters. Again, they don't need to include anything like this, but if they do, it shouldn't be obsolete technology. I was not a fan of the layout of the room. Toilet and shower separate is kind of strange. Also, the room is described as having two separate areas. I chose the hotel based on this. We thought we could have the baby sleep in one area and not disturb her. Honestly it's not separate. A desk with a high back screen thing kind of cuts through the room and that's really it.

I recently stayed 3 nights at this Springhill Suites over the Memorial Day weekend. This was my first time staying at a Springhill Suites and I chose it based on the location and the price. It was a great deal for a nice hotel with good reviews. Pros: *The price *New and modern *Comfortable beds *Close to the canal downtown *Good selection of items to purchase at the front desk *USB outlets by the bed *Large walk-in closet *Wifi worked great. We were able to watch a movie on Netflix on the iPad with no problems. Cons: *The layout of the room is SO WEIRD! The toilet is completely separate from the shower and both are awkward. We were in a double queen room and the toilet room was at the foot of the one of the beds with only a sliding door with "frosted" glass for privacy. I think the wrong glass was used on our room because you could totally see what anyone was doing in there down to the the color of their clothes and facial expressions. There was a tiny sink with a small mirror in the corner, so using the mirror to get ready was impossible. There was no hand towel bar so the only place to put a towel was over on a shelf above the toilet. Also, no hand soap was provided, only bar facial soap. I don't typically interchange hand and facial soap so it seemed weird not to have hand soap. The shower room was at the foot of the other bed with another sliding door. This door offered more privacy but still it's weird that you can't use the bathroom and then take a shower without walking out in front of the people you're staying with and going into the other room. It's like the designer was trying too hard to be modern and failed. *I like that there was breakfast and the selection was ok but I was disappointed it was pretty much the same thing all 3 days. Scrambled eggs, bacon/sausage, and seasoned potatoes. There was also a waffle maker out 2 of the days and a selection of cereal/oatmeal with toppings, bagels, toast, muffins, coffee, etc. Overall, it is a very nice hotel and the price was great for a holiday weekend. I would not stay here again simply based on the layout of the room. You need to be VERY comfortable with the people you are sharing a room with. I will say we went into another family member's room and the door to their toilet room was much more frosted and you couldn't see through it as much, but it's still just an awkward location and offers no privacy whatsoever.

Really new, very clean, friendly. A little bit of a walk to get to a restaurant, so best to drive. Rooms are very modern and spacious. Good breakfast offerings, especially for business travelers. The pool is very nice.

Like it says, it's as good as it gets. Staff is very helpful & friendly. Food is great. Location can't be any better for attractions, rooms are very clean & "roomy".