SpringHill Suites Navarre Beach

This is the Hotel that HAS IT ALL! How many times have you said, I wish this hotel had this or that…!” Well it has everything. Tons of plugs/electrical outlets! Separate seating space from bedroom! Tons of towel hooks in the bathroom! Hooks for coats or bags, mini fridge, closet, full length mirror! Lots of lighting. Overall best hotel I have stayed in in a long time with a resort-type vibe.

I’m going to bullet point the many issues we’ve had in the first 24 hours - slamming door from pool to lobby - chairs by the pool that are extremely uncomfortable. No cushions or padding on a composite base - UPGRADED room which gave us a view of the bay not the ocean. - thermostat which does not work - waiting around the second day to move to a room with a functioning thermostat for Three to four hours - no managerial staff on duty during the weekend. Which I believe is the busiest and most important time to be here Than god we’re staying for six days and are platinum rewards members

Arrived January 3rd. Woke up the next morning @ 8am to ongoing racket in the room above us. We are on the 4th floor. Checked with front desk (our room phone still doesn't work) and they are remodeling the 5th and 6th floors. We had this room booked for several months and got no notice that construction would take place during our stay. The person at the front desk was less than cordial. The manager was to get with us but haven't heard squat. The noise reverberates thru the entire hotel even when sitting on the deck. Trust me this place has beautiful views and the pool looks nice but can't use it as the weather isn't conducive for swimming. The refrigerator wasn't working but they did replace it. Sunday the 5th it wasn't quite as bad but today the 6th they are at it again; woke us up at 7:20. So much for getting to sleep in. I wouldn't complain so much but the manager has not responded and feel that they should offer us something in return. The $25 parking fee is ridiculous as it is just a parking lot and is not secured. We have stayed here several times and this is the worst experience we have had here.

My family and I had the pleasure of staying at SpringHill Suites Navarre back in March of 2024. We had the BEST week. The hotel rooms were roomy and extremely clean, everyone was always kind, and the breakfast was great! We also enjoyed the on-property bar and the super short walk to the beach. The kids enjoyed the pool and lazy river as well. Hands down, the best beachfront hotel we had stayed at in a long time!

Pulling into the hotel the outside of the building looked like the Munsters may run it - dirty looking. The room was old. Used up. 1 washer/dryer combo set for the whole hotel. Looked like the other broken set has been just that...broke for awhile. Social restaurant was overpriced but expectd that because its a beach hotel. Food was okay. Service was good. Beach is nice. We didnt use the pool but it looked nice. Overall we would give the hotel 2 5* The beach, pool 3*

Positive: Location is great, hotel was clean, staff were helpful and kind! I was charged to park daily and wasn?t told ahead of time. Not sure why they charge for that when it?s just an open parking lot. Negative: I do not agree with being charged to park

Rooms were very clean, with stunning views. The staff was phenomenal, and joyce was very informative and even gave us a little pamphlet she made, which was really helpful. The ice cream shop in the hotel was a great treat in the evening and was inexpensive. The kids loved the pool with the lazy river and the hot tub. I really appreciate all the extra security measures the hotel puts in place for their guests.

The room we chose to celebrate our anniversary week was a gulf-front king suite, and it looked exactly like the pictures. The shower was the largest we've ever had in a Springhill Suites hotel. The oceanfront view was stunning. However, when we walked into our room, there was a very musty smell and I saw water all over the floor around the bed. The culprit was a refrigerator that had iced up and was now defrosting all over our room. As the phone to the front desk didn't work, we went downstairs and reported it and maintenance brought up a different refrigerator, that unfortunately had not been cleaned, but was an improvement over the leaking one it was replacing. Although they offered to give us a different room, we had already unpacked some and decided to wait for the new refrigerator. Maintenance was friendly and cleaned up the water all over the floor.||The staff at the morning breakfast buffet was first class, friendly and attentive. Although everything was fresh and plentiful, the selection varies little during our 8 day stay. However, there was something for everyone. There could have been more seating for the number of people who come down for breakfast. We had to wait for seating more than once.||The wonderful staff kept us in towels and fresh sheets all week. They were very friendly and efficient and available for everything we needed.||After having stayed at several oceanfront resorts over the years, I was shocked and disappointed that Springhill Suites in Navarre has such a poor HVAC system or whatever should control air quality and humidity. There was a noticeable musty smell all week, probably from the water issue mentioned earlier. I reported this to the front desk too. The room was so damp all week that towels never dried. Bathing suits that were dried on the balcony during the day got damp once they were brought inside for the night. In fact, even though I did laundry one day and was bringing home half clean and half soiled laundry, everything was so damp when I packed it that all our clothing, clean and dirty, had to be washed to remove the musty smell once we arrived home. Huge disappointment. I mentioned it to the front desk staff on the first morning there, and again at checkout when I was asked about my stay.

During 2024, we stayed in quite a few Springhill Suites. Hands down, this was the cleanest and most comfortable. Our room was spotless and a bit larger than others. The front desk staff was friendly at check-in and check-out. The breakfast offered was hot and well restocked. We will stay here again when in Navarre Beach

I'll start by saying the pool and the proximity to the beach is great! But everything else about our stay was a let down. I have stayed at hundreds of Marriott / Bonvoy properties over recent years (as I work in the travel industry) and I was very surprised by the lack of customer service/customer care by several front desk workers throughout multiple interactions. The biggest let down was the mold and cleanliness in our room. Our comforter / bed spread had several stains on it. We found hair on the pillows and towels. And I had to speak to two different workers to get a decent amount of mold removed from our bathroom. At over $300 USD a night, guests should not need to worry about getting sick from mold or mildew. In the 6 days we were in the room, no matter what the temperature was, the room was constantly damp and humid. Our swimsuits from day 4 were still damp when we checked out on day 6 because nothing could dry in the room due to the moisture in the air. I understand humidity is common at the beach but once again, as a loyal and elite Bonvoy member I've never had this many issues at one hotel. Not the worst place we have ever stayed but we will be choosing a different stay for our next trip to Navarre.

This hotel offers great amenities, but whenever we go those amenities are not available. Be warned the heated pool is anything but. -Hot Tub not hot, no milkshakes, pool bar close early, bring back the beach house, and twenty five dollars to park in a empty parking lot. All for the steal of a price of $300 plus fees during the off season. Bravo!

Another Marriott property gem found on the gulf coast in Navarre Beach. From check in to check out we experienced nothing short of excellent customer service. With plenty of free parking as enter property to only 6 floors with working elevators that never had us more than a minute wait, it was easily 1 of my favorite Marriott places to stay . We had a decent sized room with balcony overlooking the ocean .The night views were incredible overlooking the pool and beach .It was perfect for having a glass of vino before heading to sleep. The crystal white sandy beach was a short walk down a small walkway connected to the hotel. With lifeguards on duty and dolphins swimming close to shore we felt perfectly safe. Although I didn't get in the ocean this time .It did make me miss my surfing days. There was a $25 resort fee that was automatically added to our stay but was given back to us as a voucher to be used in their restaurant. We used it for a bottle of wine and the staff here was gracious enough to open/ cork it with 2 borrowed wine glasses so could enjoy later. Small buffet style breakfast was served from 6 to 10 am .As an early riser , went down at 0545 am to beat the crowds and was able to pick up fresh muffins , hot coffee/ tea and French toast. They even allowed for a late checkout at 4pm .We traveled in April and so the hotel and city were very light for crowds. Would absolutely return to this somewhat hidden gem for another amazing vacay .

I have spent much of my life traveling the globe and when there has been a choice, Marriott has been our go to choice, we've always had a good experience. In fact my husband and I have had probably six or seven visits to this very beach and four visits to this hotel. So, top marks for past visits. But sadly this time was below par. I think several of us experienced similar room conditions, I've never done this before but I asked to have the room cleaned .. again. Pictures posted are after the second cleaning, the hair does not belong to us, as well as the toothpaste on the counter. I hope this has just been a one off, I would hate for Marriott to slide down in its standard. The beach is still amazing and the dolphins stopped to say hi as always. We first visited Navarre in the early 80s, the national seashore is a treasure.

First time staying here but second time in Navarre. We stayed at an Airbnb last time and decided a hotel was a better option. I love how close it is to the beach and how accessible it is. There's a pool, jacuzzi and restaurant at the hotel. The pier is not that far of a walk. Our check in process was smooth, no issues and the employees are so nice. We asked for toothbrushes and toothpaste as well as linen for our sofa bed. Very accommodating! The ice cream was very good, they give you a lot of ice cream! It's also kid friendly.

Flew down for a few days. Picked this hotel through the airline as a package. Made the right decision as pics were spot on. We had a king suite with gulf view. The staff was super nice. Rooms and hotel itself was pretty clean. Restaurants on site had the best food. Loved the free breakfast! Rented a golf cart one day and went to turtle conservatory. Would def recommend and stay here again

Probably one of the nicest hotels I have stayed in. First and foremost, the employees were extremely friendly and professional. I was greeted by all that we encountered. The employee at the front desk, Ocean, was very accommodating and she answered all of my questions. She even followed up when she saw me next to make sure my stay was what I expected. My room was exceptionally clean. It was a room on the 2nd floor on the Gulf side. The room was not large but it had everything that I needed. A king bed, work station, microwave and refrigerator (no freezer), very large shower, and a small living room with television. There was also a television in the bedroom. Access to the balcony was next to the bed and a small table with two chairs were there for my use. Breakfast was fantastic with many options. The normal eggs and sausage along with various other cereal, muffins, milk, juice, and more. The breakfast area overlooks the outdoor pool (heated) and of course the Gulf. The hotel has a boardwalk directly to the beach. This was awesome as it is extremely close. On the boardwalk near the steps up to the hotel are two outdoor shower heads to rinse off before going inside. The employees were always mopping and cleaning and I am sure the sand keeps them busy. There were several carts available to haul your personal items to your room. The private parking lot had ample parking and it was complimentary. The location could not be better and even though there are other options next to, or nearby, I have decided this will be my destination for the future. I could have saved money to stay on the bay side. After staying there, I would gladly stay on that side if the Gulf side was not available. There is a small restaurant on site and the sandwiches were a bit pricy but they were loaded with meat! There were also premade salads and plenty of drink selections, both alcohol and non. I will encourage all of my friends and family to stay here. This was not my first time staying in the area but this was the best stay I've had yet. The only average experience were the bathroom towels. They were more like towels you would find around the pool and it very large or soft. Again, this is being critical and the towels that I had did work. Just the small things. I did not use it but they did have a paid laundry available with washers and dryers. I am sure there were other amenities that are available that I did not use. I am looking forward to going back.

It's a decent hotel for what it's worth. You have to go up 1 floor for the lobby area where you can check in. Lobby is also where they serve complimentary breakfast, gym, access to pool and beach. We were also given a $25 credit you can use (for food and drinks btw) at the Social House restaurant. They could approve on cleanliness as I saw pieces of hair in our towels and floor. Other than that, it's a pretty good hotel.

The location and view from our room were fantastic. It was not a great experience. We've stayed hundreds of nights at Bonvoy properties over the years. This ranks up at the top of worst experiences for many reasons. I don't consider our family picky or hotel snobs, but I felt compelled to write this post. Below are some of the reasons for our poor rating. * The bed closet to the hallway door was very uncomfortable. However, the 2nd bed was even worse. This was our chief complaint. All 4 of us are going to see a chiropractor after the trip. *Gave the front desk my credit card multiple times and spent over an hour waiting in line over it. I understand the staff made a mistake, but waiting in line multiple times was frustrating. * Never in my life has the poolside experience been so bad. There were no chairs to sit on around the pool for two consecutive days. This blows my mind. * The staff was not friendly except for one of the breakfast servers and Sean who was the pool waiter. * The family in the room next to us had a little kid who woke up at 430am each morning and was very loud. I get that kids wake up early, but the walls were so thin (or they were so loud), that it was like we were in the same room given the noise. * When we first entered our hotel room, we noticed a considerable amount of mold in the shower. We requested that the staff clean it, but it was gross. As a result, we ended our vacation two days earlier and checked out. We decided to drive home for 9 hours on a Saturday with heavier traffic because we were so unpleased.

A superb location with a breathtaking view of the gulf and the bay. At check in, the gentleman at the front desk was not personable. The coffee bar on the main floor has everything I needed. Espresso, Americano, etc. attached to the coffee bar is a full bar which you can order from inside or the pool deck. The pool deck is pretty cool! A nice size pool that joins a good size lazy river. Hours of fun in the sun. Complimentary pool floats and to the good times.

Jan 2024 - a 4 night stay. Rates were excellent with low season. We received $5 gift store credit daily, $25 food credit daily and breakfast for 2 daily. Free bike use for 1 hour daily. Christina at the front desk was friendly. Nori and Bella were great breakfast hosts. The room was spacious but didn't have body lotion as an amenity. Beach was super clean and shells plentiful. The emera cafe had a great selection of sandwiches and kombucha, coconut water and espresso drinks. I would definitely stay here again.

Clean, nice rooms. Rebecca and Marina were so nice and helpful. Right on the beach. Nice pool AND a lazy river! We'll be back!

I love this hotel because of the beach view. The rooms are pretty clean could be cleaner but why complain when you have a beautiful beach view

My guy and I stayed here for 2 nights on 12/30 and 12/31. We came to celebrate New Years by the ocean and had a wonderful stay here. Our room had a beautiful view of the gulf. Even though it was rainy and overcast most of our stay, we enjoyed it. The hotel has many amenities such as breakfast, a gym, pool, bike rides, yoga, and even a $25 food credit to use in their hotel. We really enjoyed the restaurant they had on site. We had a delicious meal there our first night and went back to sit at the bar for drinks and appetizer the next night. Overall, it was a very pleasant hotel. The 1 less star rating was due to how noisy the rooms were. You can hear when doors are being closed. They slam shut very hard. There's also a humming noise in the background that we couldn't quite figure the source. It could just have been where our room was located. We highly recommend this hotel for the location, comfort, amenities, and friendly customer service.

Loved our stay at Navarre Beach - beautiful room, fluffy linens, incredible view, yummy food, friendly staff and pristine beach! We loved our balcony, and the shower could fit 4 people, lol. Super spacious room with two tvs, sitting area, desk area, and 'living room' with couch. The beach was spectacular and the water was beautiful. We ate at the on-site restaurant - 1/2 chicken, Asian salad, and apple/prosciutto pizza were all tasty. Cocktails were ok (margarita and hurricane). After dinner we opted for ice cream back in the hotel lobby. The attendant was a doll - super sweet just like everyone we encountered. Only downside was the noise from guests in room next to us - could clearly hear their screaming children.

Horrible experience at check in. Elevators were always full and took forever to arrive. Not enough umbrellas around pool. Walls are paper thin so you can hear everything in the rooms next to you and hallways. Water main broke so there was no water for the night. They charge $25 daily resort fee and give you credit to use at their cafe and ice cream but somehow the systems are always down and you can't use the voucher. Only positive is the beach access.

Nice Hotel! Loved the fact that the beds are separated (the bathroom and closet are in the middle ) creating a sense of privacy. Parking was always easy. If you are sleeping 4 adults I would recommend to not get the sofa sleeper option as it's only 1 bed put together with the sofa and although there's enough space it's a bit uncomfortable for an adult. Breakfast included a variety of cereals, breads, yogurt, eggs , sausage, grits, oatmeal , waffles , fruit ,juice and coffee. The traffic moves fast and the manager was always there helping people out. The hotel has great access to the beach and has beach chairs and umbrellas available for rent. There's a pool with a small lazy river with full view to the beach. You will be issued a towel card that will allow you to get up to 4 beach/pool towels at a time . Towels are smaller than regular beach towels. Bring your own beach towels If you are wanting to go explore other beaches around. The Beach House Bar and Grill serves a limited menu and portions are small. Not impressed with flavor or variety. They have Phenomenal staff! Service was great and everyone was just happy to work there! Totally recommend this place for families!

I checked out August 10th at the front desk to ensure my card would not be charged for the night's stay (I booked with points) and asked for a printed receipt showing all charges and credits. Today April 13th my card was authorized again for $170 for 'incidental' charges. I nor my card were present at the hotel nor did I provide a signature. The manager gave me the explanation that the "system" can run multiple "incidental charges" even after checkout and that the authorization(s) would fall off in 3-10 business days. She also tried to say my bank ran the authorization which I know is incorrect because an issuing bank will only approve/authorize transactions that happen at the POS. So if the hotel's system is able to randomly run "incidental charges" with card not present AND without signature, the hotel's system and staff are fraudulently operating.

Worth it! Our suite was ocean views 2nd floor. Which has a nice balcony facing the ocean, overlooking the pool as well. The suite itself was very roomy, well appointed. KING bed super comfy and and the shower always had a good amount of water pressure and hot water...! Off to the side of the suite was an additional tv area with a pull out sofa bed and sofa that was quite comfy (we didn't use the bed part) So if you were a small family or just 2 its perfect for separate space. Not private but still really nice roomy. Room was updated not that worn look at all. Very nice good size and had all the usual perks. Quiet and ac worked very good. Overall resort was very nice experience. Staff very nice and helpful. All smiles. The resort credit you get was a nice touch. We def used ours! Plenty of options onsite for food and bev. Poolside bar made great drinks. Not the chinzy kind and the prices were fair. You'll need to nab your pool chairs early if its biz season. The beach chairs are not included in the resort. (They are extra) But you can bring your own set ups it looked like. Beach/Pool towels are provided upon request. The complementary breakfast was just nicely appointed lots of options. Free Popcorn daily for a short time. Sat night movie in the lobby was a nice touch. But no captions or sound? Pool was great they have a lazy river with tubes as well as a kiddie not deep area of the pool. All in all. If felt like a resort. Not super lux trendy type But VERY nice overall. Def come back and made me think twice about booking future options with the Marriot brand. I'd hope they were all this nice!!!

Opening in 2017 in one of the calmest towns of Florida is a very neat property that hardly feels like a Springhill suites. The first element that differentiates this hotel is the design and architecture that deviates from any cookie cutter Springhill Suites property. It's white beachy exterior, likely inspired by Spanish colonial architecture, most closely resembles the buildings found in Rosemary Beach. The interior is also unique in all aspects. Although Springhill Suites is one of the lowest starred and priced hotels in the portfolio, this property really does redefine what a Springhill should be. The recognition of benefits here is about as minimal as with other Springhill Suites. As a titanium elite, your best benefit available is an upgrade to a gulf front room, which was honored on 2/3 occasions staying here. Otherwise, the breakfast that's included is the typical stuff and there isn't much to note beyond that. But, with all that said, this particular property does do a good job with upgrades and there is something to be said for that. These days, scoring an upgrade even at higher end properties in Bonvoy tends to be an exercise of begging, so it is nice when a 3 star property gets the idea of recognizing status. The service is great throughout the stay, very efficient and items get brought up quickly when needed. The Beach house restaurant below has some excellent food and is a restaurant that could easily sit in a 4 star hotel. As a brand of depressing properties, Springhill rarely excites or meets expectations, but Springhill Navarre does the opposite. It's an elegantly designed, well serviced property located on a nearly secluded beach of Navarre.

We have visited this hotel once a year for the past 5 years. Overall we've had great/good experiences with the hotel. As some people have mentioned, it's time for some general maintenance and sprucing up. You can start to see the wear and tear over the years. A fresh coat of paint and a good scrub and pressure wash here and there would definitely help. After reading some of these recent reviews I was worried about the cleanliness of the rooms for our August 2023 trip. I was prepared and brought my own cleaning supplies from home. When we checked in I was happy to see that the rooms were clean. I sanitized all surfaces and my Lysol wipes were clear. The floor had a light film of dirt residue from their mops (I'm assuming) but that was the worst part. The shower is huge with a removable spray wand which is very helpful in rinsing out swimsuits, sand toys and beach bags. We can easily get in the shower and wash off the kids with plenty of room to spare. We don't usually eat at the restaurant there because the food just wasn't that great the last time we ate there. We like to order food from restaurants inland for pickup. Our favorites are Bella Luna (italian), Slippery Mermaid (sushi) and New York Pizza. We do enjoy the hotel breakfast, they have a decent variety to start the day. I do hope the hotel does some updates and maintenance soon so we can continue visiting. Overall we've always had good experiences there.

Modern new and clean. Gulf views and bay views. Bay view is not bad. The 2 queen bed ( which I feel closer to full size) room we occupied had a different sort of set up which was neat the 2 queen beds were separated by a bathroom in the middle of the room as to separate the 2 areas, I liked it. Beautiful beach front property with a resturant and pool with a mini lazy river like. It has a bar to serve basic drinks. At the time of this review they are serving a hot full breakfast. Staff was friendly. Walking throughout, I constantly saw staff cleaning up, wiping down high touch areas and emptying trash. Clean easy access to the beach. At this beach there are lounge chair and umbrella rentals, 2 chairs and 1 umbrella $15 an hour. When we were the beach (mid July) there was a ton of seaweed right at beach front but once past that about 20 ft or so, you were good in nice turquoise clear water. 2 showers with multiple shower heads available to rinse off after your time at the beach. Kids craft in lobby. Very family friendly. If I'm ever in the area again , I'd stay here for sure. There's plenty to explore in the area. Traffic can get a little contested in the area.

I was disappointed in the room. It had stains on the couch, the closet was all cracked and the bedroom comforter had light stains on it, which we took off the bed immediately. For the price of the room, it's pretty sad they don't have the rooms and furniture in better condition and changed or professionally cleaned. The hotel pool and lobby were nice and the staff were friendly. We asked when we got there if they had another room available but they stated they were fully booked. The continental breakfast was the same thing every day, scrambled eggs, sausage with bagels, toast, etc. I preferably don't like sausage but we just went and grabbed breakfast elsewhere. In my opinion, if the room was cleaned better and taken better care of I would possibly go back. The only reason we stayed is because there were no last-minute hotels to check into. Again we just never sat in the living room nor did we use the comforter. I did like it was a very quiet hotel. The restaurant on the property Beach Bar and Grille didn't have a lot of selections for kids nor appetizers/ quick bites. It is an upscale restaurant not like your usual beach bar and grilles.

This hotel is located within an hour of both Destin and Pensacola. Navarre Beach is a quiet beach community that offers solitude and simplicity. The beach is not overcrowded and you can actually relax. The hotel is a little over two years old. The rooms are great and have a nautical theme. The is a small store in the lobby with all of your beach needs. There is an outdoor pool, indoor pool, and a lazy river. right outside the pool area is the beach. There is a pool bar and a restaurant at the hotel for your convenience. Breakfast was great here, with a wide variety of options for every type of foodie. There are not many chain restaurants in the area...most eateries are local seafood or american food options. Traffic is horrible near the hotel to get across the bridge on the busier weekends, so plan ahead and try to get on and off the island during non-peak times.

I travel a lot, and this place was very nice. The hotel is very clean, the service was great! Price was excellent. We stayed on Nee Years Eve while traveling through. My kids loved it so much. We always stay at the Hyatts for their great service and extremely clean rooms. The only negative part was, we were hungry and it was freezing cold. We went to the hotel's restaurant which was very pricy $35 and up for dinner. They didn't have a children's menu, I just couldn't see buying the children a $50 meal, especially something they wouldn't eat. No one offered a children's menu, so unfortunately we paid $205.00 to eat. Then had to leave and take the children to KFC for chicken tenders. They didn't like their food at the restaurant at all. Other than that this hotel is awesome! P.s their Ice cream Shack is so cute.

This is a property, and a place, I would not mind escaping to again and again. The beachfront in this part of Florida is really quite beautiful and the location of this hotel is directly on the beach and nicely spread out instead of squeezed too tightly between its neighbors. The mid-rise hotel is appealing for many reasons, including its scale. It is not a tower so doesn't dominate the skyline. The white exterior gives it a more luxurious luster than some of the other nearby buildings boasting brown tones. The large surface parking lot marks the entrance to the hotel. An elevator whisks passengers one floor up to the lobby for guest registration. There is a retail shop with swimwear and other apparel plus sun block, tote bags in tropical colors and more. This level is where meeting rooms are located as well as a walkway that connects the main building with a restaurant and bar. The fitness center is large and has amenities like towels, ear plugs for electronics, water and cleaning agents to give weights and equipment a sanitizing swipe post-workout. The outdoor pool is large and features an infinity entrance plus a wrap around design that lets the water meander rather than just occupy a big box shape. The room almost felt like two rooms since one queen bed occupied its own space, but was separated by the bathroom and closet before another room opened up that included a sitting area and a second queen bed. Wow. Chic and stylish decor, prime beachfront real estate that puts guests within easy access of the surf and sand and incredibly inviting environment. Well done and well run.

I really liked staying here. It is right on the beach and gorgeous. The lazy river is so nice to relax and float in, however the pool area needs more that 5 umbrellas for shade. Also o couldn't enjoy the complementary breakfast once because there wasn't a gluten-free option a single morning of the 5 days we were there. But all in all a decent hotel! The staff was very nice and helpful as well As friendly. I recommend avoiding their restaurant, the Beach House and checking out some of the other locations Navarre has to offer though.

The sheer lack of what could even be called appropriate customer service and respect led me to publicly tell the nightmare my husband and I had with his place on November 7, 2023. I booked a room for our honeymoon with Springhill because we have visited before and really enjoyed our stay. I reserved a king room on the gulf side months ago. Check-in process went smooth, get up to the room and it is a handicap room with a tiny shower - not what we originally booked and paid over $2,000 for 5 nights. Called the front desk, was told thats all they had and we could switch to another room that had a different bathroom. Get to the next room, unpack all of our things, husband takes the luggage cart back down and I tried to adjust the air because it was hot and stuffy in the room - thermostat doesn't work. Called back down to the front desk and was told maintenance would be up shortly. Few minutes later got a call saying the air was not working on that floor and they weren't sure when it was going to be fixed. I refused to pay $2,000 to sleep in a room with no air conditioning for a week so we asked to switch again. This time they show us a room on the first floor - with no balcony. Again, not what we paid for or booked months prior. Finally they say there is a double queen on the inland side we can have. At this point it is almost 9pm, too late to go anywhere else. I asked to speak to a manager, the food and beverage manager comes out and tells me there is nothing she can do because she doesn't have a login to do anything with rooms. I ask to speak to a manager or someone who can log in. She goes in the back, makes a call to an Abby, comes back out and tells me we have to wait until in the morning to get some sort of answer as to how this situation will be compensated/rectified. I asked to speak to a supervisor. Supervisor has gone home for the day, isn't willing to speak to anyone over the phone to offer any sort of solution. The next morning, we go down to speak to the supervisor who was quite frankly a complete jerk. Told me that what I initially received when I checked in WAS what I had originally booked, though I was looking directly at the booking that had pictures that did NOT match what they stuck us in. He also informed me that "tensions were running high" and showed no remorse or apology for us being in 4 different rooms the night prior. I asked what the solution was because I was not willing to stay there for the week after being treated like an afterthought and he informed my husband that we would be allowed to check out with the previous night being refunded and the hold for the remainder of the week taken off the card with no penalty if we chose to leave. We left, the hold was removed for the remainder of the week however we were charged $250 for a one night stay in a room we DID NOT book and now the same one who told me a refund would be issued informed me today, over a week later when I called to check on the status, is saying there will be no refund and I can dispute it with the bank. Never in my life have I been treated so poorly by a hotel and made to feel like a true inconvenience instead of a valued guest. They truly could care less about their guests. This supervisor in so many words implied I was lying about what I booked and refused to admit any fault of the property. I would NEVER recommend this hotel to anyone and advise you to cancel your booking if you currently have one because there is a high probability you will be treated like scum when you arrive.

The location can't be beat! Amazing views from the balcony, the room, the gym room, the hallways, the pool - OMG it doesn't get any better than that! This was a mostly a very calming stay for us. We loved the beach, most of the staff, the rooms, the gym, plenty of parking, and he Beach House Grill. My only concern upon seeing the room or the first time was the lack of space to hang clothes/things and the amount of draw space was limited. In our experience, even lesser quality hotels offer more drawer/closet space. If you are a minimalist, this is fine but for a 2 week road trip, we definitely overpacked. No dressy clothes are needed, anywhere! Keep it casual. Our neighbors did smoke weed on the balcony but thankfully they only stayed for 2 nights. You can complain to the front desk but as you'll hear below, they are limited in their capacity. We did have an unpleasant experience at the pool one afternoon- an older couple were drinking heavily and blasting their boom box. I went to the front desk, but the young lady said that wasn't against hotel policy-WHAT?!? How about our peace and quiet? We were disappointed that there wasn't a 'policy' to address this matter. This was not an inexpensive stay for 9 nights. As small business owners, we don't get away very often. Guests should be respectful of other guests. (It was too windy at the beach otherwise, we would have stayed there.) There were bicycles for guests use - free 1 hr/day. That was nice. Courtesy breakfast was fine and the ice cream counter was very good! Overall, it was a great stay - no better views of the Emerald Coast anywhere in the state!

Would not recommend staying at this hotel. The only pro is that the hotel is right on Navarre Beach and we had a balcony facing the gulf coast. The beach is beautiful and a great place to relax. However there are many other hotels and rentals on the beach. The rooms are very dated, dirty and housekeeping is horrible. Management is pretty much non existent and the walls are paper thin. You can see my pictures attached.

Nice place! Well worth it to spend The night. Clean well laid out rooms ample space bathroom door a little tight to where the sink is at however it's still functional nice shower big enough for your family ha ha. Good supply of luggage carts nice drive up area easy parking lobby is on second floor after you arrive. Decent breakfast is available. Nice view if you get a balcony view of the ocean however try to pick the right side of the rear of the building for a better view.

Beautiful Spot, awesome pool, and very well kept. Front desk and cleaning staff were completely awesome.... but for 275.00 a night with no balcony and parking lot view it is totally not worth it. Let's start with the complementary beach towel ie:, a hand towel, that is all you get no beach chairs no umbrellas, nada. On our last day, there were several people trying to enjoy a Sunday morning swim while staff were rudely trying to drain the pool. My husband had to go find his own chair and then scolded by a male staffer in a blue polo shirt saying, well I guess you can just help yourself. We have been a Hilton Honors member for several years but chose this hotel because we love Navarre Beach, but we will never stay here again.

I ate at the restaurant. I ordered cerviche. I have no idea what was presented to me. It looked like someone took canned seafood and put it in a blender and threw it on some chips. This was not cerviche and was not prepared correctly. It was $21 they used about $1.25 worth of ingredients. The chips were from a bag. When I told them it was terrible I had to pay for it anyway. I would advise not wasting your time or money. This is low class restaurant in a fancy building.

Humid sheets and pungent smell. Overpriced half cleaned rooms. Bad quality air circulation. When brought to the attention of mold spores to Conner at front desk, he unapologetically tried brushing us off. We asked for early check out and said to send someone up to take a look as he seemed to not believe us. The men he sent noticed the smell and spores I pointed out right away. All we were offered was to wipe away the spores and keep room temperature to above 80 and under 60 Fahrenheit so spores won't grow. What's the point of paying for a good hotel if I'll have to be freezing or overheating? Mold spores don't grow overnight, and my toddler and preschooler would be uncomfortable. Keep your children away from this health hazard and bad customer service place. This facility needs to be managed better.

We visited here less than two years ago when the Hotel was brand new. I love how clean it was then, and we rebooked a stay this year. What a mega disappointment. The room was extremely dirty. The floors had not been washed, and when I wiped up something I spilled the towel was black! Not just in my room but also our friends room which was right next door. The place was sketchy with limited towels you had to sign out. The restaurant attached next door was sub standard and the first night we ate there I got very very sick. What happened Marriott? You were so impressive 1-1/2 years ago and now you are going down hill. The location is changing of course and now there are mega high rises on the beach which is gross and disgusting. It was the hidden beach but it is hidden no more. Most likely our last visit to Navarre Beach.....

I stayed a night at the Springhill Suites @ Navarre Beach on a business trip 10/16-10/17/2019, and the hotel and beach were beautiful and very relaxing! The hotel had a great pool that at night has nice LED lighting accents, and the beach sand is fantastic, and very close by. The photos show the beach from my room, from the pool area, and then the pic of the pool at night.

Not sure where to start, so I'll keep it short. I've been traveling weekly for 9 years and this is one of my top 5 hotels. I didn't even research it. I showed up without expectations and was beyond impressed. - adorable rooms - comfy beds - amazing views - incredibly clean - super friendly staff - delicious breakfast - free parking - great location - did I mention CLEAN!!!!! - reasonable rates - high end washer and dryer (brand new) on each floor There really isn't anything they haven't thought of here. The elevators are super slow and the food onsite isn't great but in the whole scheme of all the other amazing positives that doesn't even matter. I don't stay in a hotel for food or a fast elevator. Stay here, you are welcome!

My husband and I thoroughly enjoyed our stay. The staff was very friendly and helpful. The breakfast was great. It had a nice variety of items compared to most continental breakfast bars. There were large tv's in both sleeping areas. The room was decorated with a relaxing beach feel. The only thing that was disappointing was the shower needed a little extra scrubbing. The shower is nice and big, but there was some mildew growing in two of the corners and I saw some in the wall grout. The pool and lazy river were busy from open to close. The lightning for the pool at night was beautiful.

This was our 3rd week long stay. (17, 19 & 22) The first two stays were amazing and we recommended it to many people. We love the pool and extremely short walk to the beach. The quality of this stay was dramatically less satisfactory. The hotel is getting grubby around the edges. The price no longer really matches the quality. There was some sort of conference happening this week that really killed the usual chill family vibe. Kids and preteens roamed unattended. We encountered kids screaming and jumping in the elevators daily. We watch kids dump about 20 cups of orange juice into the hot tub. At night the building was filled with drunk adults. I would not book again until I could confirm that there was no hotel events. My last note will be about a small box that they installed in the room to "keep track of the maids" (which it might) BUT we googled the words on the side and the box is meant to collect data with Bluetooth and send targeted ads. Bluetooth is also way your app key works. The only new plus was the wristband keys.

Springhill Suites Navarre FL New Years Eve Fiasco Upon arrival to this event which started at 8pm the bar had no mixers or lemons, limes and other garnishes. The booze selection was limited, cheap booze as were the wines the lowest bar on the quality scale.  An absolute embarrassment and total rip-off at $12.50 for a glass of awful wine or beer. Guest were leaving for a nearby bar and bringing back drinks. It was easy to tell because their drinks were in glass glasses as opposed to tiny plastic cups. The first major issue was the lack of safe food handling in a Covid rich environment. Servers had no gloves or tongs for handling the appetizers, requiring guests to handle the food themselves as the trays were passed from table to table. The event was held in a brightly lit ballroom with almost no decorations. What there was of table decorations looked like it was just a last minute thought. Tiny candle holders without any candles, real or LED, and a short container containing several tree ball ornaments. No streamers, no balloons no ambiance of a festive party environment what so ever. Looked like a bare business meeting room.The DJ never said a word and played hip hop music to a mostly 50+ age crowd. During the 3 hours we were there 2 couples danced one time each. We wanted to dance but there was just no celebratory atmosphere even from the DJ. The most telling indication of disgust with this rip-off event was the exodus of 80% of the guests by 11pm. Since we were part of that exodus I don't know if anyone actually stayed for the countdown. Guest started leaving steadily around 9:30pm. Like most of us we were all dressed with no where to go.

Nice hotel on beach... very nice people. Clean. Yoga daily. However wifi not great, water pressure in shower poor. Breakfast okay at best. Not much change in their food every day!! "It's of carbs not much protein options . There's flies in the food area!! Gross ..

Decided to stay here over Labor Day Weekend and commute 40 minutes into downtown Pensacola for a concert, and we are SO glad we did! Navarre beach is such a quaint and quiet spot - you cannot beat the proximity to a beautiful white sand beach if you stay at the Springhill Suites. Pro tip - if you're trying to save some $$, bring your own beach chairs. The hotel uses a 3rd party company that sets up chairs and umbrellas, but for 2 people (2 chairs, 1 umbrella) it was $40/day. Not horrible, but it's easy enough to pack for yourself! Food - we found there was not too many offerings in the general area, but have 2 must-go's in the area: 1) All American Heroes - HUGE sandwiches, perfect to grab and go and bring on to the beach. 2) Slippery Mermaid - it's a beachy house vibe that has some great sushi! The hotel itself was super clean, staff friendly and had the perfect amount of beachy decor. Would absolutely come back to Navarre Beach and stay at the Springhill Suites!

So happy with everything!!! Beautiful place! The hotel! The beach! The staff was absolutely amazing. Except for Oland McNees. One of the rudest people I've come across. But one staff member will not ruin it for the rest of the very well mannered, hard working staff. Rachel at the front desk is probably the sweetest ever! The lady that runs the breakfast and then goes to the grill, AMAZING! And very accommodating. We had to switch to this hotel because of previous circumstances, so happy that we did.

Excellent vacation. The staff was amazing, very friendly and attentive. The beach attendants, Phil and Sean were wonderful and very helpful. rooms and beach were very clean.

Marriot review The beach was great. Pool was great. Staff was friendly. However we discovered mold in our room and when we told the staff we were just told that they would "send house keeping". I mean your kidding me your guest finds mold in the room and all you say is they will send house keeping? It was right by the air vent so it was blowing around the room. My wife is allergic to Mold so her allergies were killing her and we did not know why till we found it. I would of expected someone to alert maintenance ASAP and to have us moved rooms and or some sort of compensation. I would of rated this thing 4 or 5 stars till this issue and the response to the issue.

Truly a wonderful place for a vacation. Great staff (Katrina was particularly wonderful); great location/beach access; great breakfast/ice cream/other treats that all are included in the price; nice bar & grill attached to the resort. We will go back.

We absolutely loved this hotel! It's beautiful and clean with awesome views. Staff was friendly and accommodating. There is an attached seafood restaurant on the property that we really enjoyed. Can't wait to come back!

This newly built Springhill hotel surprised me and it was beyond my expectation. It has only been open for few weeks, so it is very new. It is a pretty much family oriented place. It is about 30 minutes drive from the tourist destinations, so if you want to avoid the tourist spots, this hotel is perfect. It is quiet, peaceful, relaxing, comfortable, and gorgeous. The two queen bed beachfront ocean view room was wonderful. If you come with couples, two queen bed room is perfect because the restroom/closet/mini bar is located in the middle, so you get privacy. There is also two televisions in the room that we stayed, each one on each side. The staffs are very friendly and helpful. The pool is big, beautiful, and so much fun. The private access walkway to the beach is the best and super easy to access. A bonus is the guest parking is free and very spacious. Overall, my experience was amazing, would come back again in the future. It is just the perfect and the right hotel for vacation!