SpringHill Suites Old Montreal

Hotel is in a great location if you like the "Old Montreal" vibe. Walking distance to many attractions and amenities, but. This hotel needs some TLC. The rooms are dated with peeling wallpaper, excessive and abundant caulking in all corners, worn carpet, fixed shower heads and bathtubs. We did not have a safe in the room, lighting was dim at best, a lack of device charging ports and AC sockets hidden behind old 90's furniture. The staff are friendly and helpful, my wife enjoyed the spa, she was the only one there that day. The pool was closed and according to the staff it was to renovate for a bigger gym, not sure who wants to work out in a hotel over having a nice swim, but to each his own. It's not up to Marriott standards and not a property I would return too. Price was right for what you get, bed was comfortable. If you are travelling on a budget then it's a good choice.

Pretty nice experience - the rooms are big and plenty of sleeping options. There is a kitchenette with mini fridge and microwave which gives you everything you need to be comfortable. The location is fantastic! Old port is steps away and plenty of food options and fun events going on all the time! The breakfast was standard Canadian fare but plentiful and there is additional seating at the small banquet/meeting hall down the main dining area so plenty of places to sit even on busy days.

Location can’t be beat! Right in the heart of Old Montreal, close to Notre Dame, plenty of restaurants and cafes within walking distance. Rooms are spacious but could use some upgrades. Sinks don’t drain well and room service did not always clean thoroughly. Parking deck close by is very small but convenient. All in all we would stay again given the wonderful location! Staff was friendly and spoke English.

Pretty good! The rooms are a reasonable size and clean enough (although had a bit of a strange smell, at least not over powering). I definitely appreciated having access to the breakfast buffet. I also always love staying somewhere that has a kitchen, or at least a fridge, of which this had both. Probably the best part though was the proximity to the hustle and bustle of Old Montreal—really just steps away, yet quiet enough at night. The air conditioner wasn’t working our first night and took two calls to get it fixed, but it got done and was much better. The staff were friendly and spoke easily in both French and English. Would definitely stay again!

Most disappointing customer service. They cancelled our reservation but did not properly communicate this information to us. Made for a nightmare start to a what was supposed to be a special family trip. No apology from the property. No accountability taken on their part. Disgraceful for a Marriott. This franchise should lose their flag.

The hotel location is the only thing good about this hotel. - When I had trouble with a clogged toilet, I was told maintenance had gone home for the day and no one could help me. No compensation, no change of rooms, so my daughters and I had to travel to the public bathrooms on a different floor, to use the facilities - which is completely unacceptable! - While the breakfast staff are very nice and helpful, the food quality is poor, not much selection and bread products were stale. - Room is not very clean, ripped sheets and wallpaper is peeling - see pictures - None of the English channels work on the cable and was told nothing could be done about that. Overall, a poor experience and won’t be returning.

Location was great, the rest not so much. We were very disappointed by the service, we got small rooms, very little support from the staff whilst asking to get a larger room. The only thing that really helps this hotel is the location. It is super central and that was clearly a plus. We would not come back here we would try and go elsewhere though.

I cannot believe that Marriott Bonvoy claim this hotel as their own. This place is a dump. The room smells, bed was hard, horrible pillows, carpets are filthy. Beyond dated, bathroom was pathetic.Forget about breakfast, we never got near it. Small room, crowded counters, too many people and no cleaning staff. If we hadn't driven 12 hours to get here, we would have left. So much for Titanium membership, we had a view of a brick wall and 2 bottles of water "complimentary. Two or three plug ins in the room and zero USB's. No safe.The air conditioner and bathroom fan were as loud as a jet plane. The absolute WORST place. Obscenely OVER PRICED.

Good value for money and perfect location. Walking distance to most of the touristy things and great restaurants. Free breakfast included. Also pretty quiet for being located downtown. The only reason for 4 stars is it could use some renovations and the in-room a/c was quite noise. Besides that, it was solid.

I stayed here recently for a bachelor's weekend in Montreal. Turned out to be a great home base for the weekend festivities. It's located off a quiet side street in Old Montreal within walking distance to many attractions (Old Port, Notre-Dame Basilica, Chinatown). The rooms were a little dated and dim, but clean and spacious. Our room had a kitchenette of sorts with a microwave and mini-fridge which was convenient. The nightly rates were reasonable (~$150 Canadian per night minus taxes) and included a basic breakfast buffet (much needed for our group) in the morning.

I read some of these reviews and it gave me pause but I took a chance and I'm glad I did. We drove in and although GPS brought us to the very spot, it is SO easy to miss. Look for the flags. They hang over the entrance. There is a small portico to drive into by the front door. It's a tight squeeze. Staff let us know to unload the car before we park in the garage. Pro-tip: That's a tight squeeze too. My SO checked in while I stayed in the car so not sure how that went, but all my interactions with the staff were fine (with one exception - that young man needs to relax, but maybe he's new) and our housekeeper was a delight! Even the breakfast room staff were lovely with a 'good morning' or 'Bonjour' when you arrive. The lobby is two stories high with a lovely old chandelier that is covered with a huge lamp shade. Trying to update the décor I believe. Both the old chandelier, and the new shade have a lot to offer in their own way. Several comfy seating areas and a fireplace round out the lobby. A business center and ATM are located behind the hotel marketplace where you can get water, soda, and snacks. Breakfast is served on the mezzanine overlooking the lobby. Two luggage carts are available near the elevators so be sure to bring them back for other guests! Our room was at the end of the hall. Lovely, no noise from folks running past the room. There are big picture windows by the elevators overlooking the Old Port and Ferris Wheel. Nice view. The hallways are carpeted nicely and kept vacuumed. The room key cards are not needed for the elevator. Our King room did not have a safe, which was disappointing as I planned to use it! But other than that, it had all the amenities: hangers, luggage rack, extra blanket, iron & board, microwave, fridge, sink, glasses, coffee maker w/mugs, sofa, chair, desk w/a comfortable seat, bedside lamps, overhead fan on a light switch, tub/shower combo, single sink in the bathroom (not in the room). Plenty of space to 'spread out' at the end of a long day of being of tourist. I *always* check the bed first thing for bug before doing *anything* and not only was this bed clean it had a full mattress enclosure and a top mattress cover under the sheet. The mattress was very comfortable. Firm, but not hard, very comfortable with a variety of pillows so whatever your preference, it was probably available. They have face clothes which I wasn't sure about as some hotels do not offer those, and it was a nice surprise. The shower items - shampoo, conditioner and body wash - are in multi-use containers. We had one bar of soap at the sink throughout our four night stay. No skin cream, shower cap, etc. The hotel offers daily light housekeeping, which not all hotels offer anymore and I was very happy to learn. I asked on our first day for the shower curtain liner to be replaced as it was looking a bit dirty at the hem. We came back to the room for a quick minute around lunch time and it had already been changed. I left a tip (and some snacks) and a thank you note for our housekeeper for being so attentive and she took excellent care of us throughout our stay. If we bumped into each other in the hallway she would light up and we'd have a little chat. I hope the hotel values this excellent representative of their hotel. The room looks like much has been updated. For example the bathroom floors and tub surround are new while the tub was older. It looked like the 'built in' non-skid bottom was dirty, but I felt it and the tub was scrupulously clean. Having an old cast iron tub w/built in non-skid pattern myself, I understand how impossible it is to make them 'disappear'. That tub is clean. Ignore all those photos of 'dirty tubs'. That's the nature of the materials, not a sign of neglect. One rainy day, our room did have a bit of an 'off' smell, but other wise, the room was fine. I don't know if it's just the city that has that smell, if it's old plumbing or just the old building. Chalk it up to staying in the 'Old City' and part of the ambiance? :D And may I say, those sheets are *so* soft! I don't know where they get their sheets, but I want them! The duvet is encased in top sheets above and below. Everything in the room was clean, even if a couple of things showed wear. Breakfast offered eggs and meat in chaffing dishes daily. Yogurt, hard boiled eggs, cream cheese and butter are in a refrigerator, Plenty of bread products like English muffins, bagels, muffins, etc., cereals and a big pot of oatmeal with nuts, raisins and other add-ins. I'm sure there was more, but that's as far as I got. Of course there was coffee, tea, and cocoa. Staff come around and bus tables. There are restrooms off the dining area near the staircase, opposite the elevator. Parking is thirty five dollars a day. We parked and didn't move. The city has public transit and if you are a walker, is easily walkable. The location is excellent with immediate access to Rue St-Paul and the old port.

Ok, so the location is GREAT, I guess if you are taking a cruise, this is a great option since I saw a bunch of people with cruise tags and well, talking about going to the port! the check in process and very nice new employee Xavier, GREAT the cookies they welcomed me with GREAT (only two? Don't you see all these kids?) I don't think I got to try them continetal breakfast, with those croissants and decent coffee, great! Sunday was pancake day, today was omelettes! Parking was pricey, however location and maneuvering the momvan was NOT easy, but the staff were GREAT * might be an outside vendor, who cares, associated with stay. So so so so helpful and welcoming! The view of old Montreal from the top floor by the elevator! GREAT, serious, check it out, old meets new meets the water meets a giant freaking Ferris wheel! I love the charm of this city! the broken air conditioner that made everyone sleep, I use that term very loosely, in an 80 degree sauna? Not great bob. I'm going to amend this part of my review because when I reached out to management, I was made right, so I am going to give them four stars. This was a fantasitic overall property minus a really big ding, but I'll leave you readers to this, if you have even the slightest issue that could result in a bigger one later, say, like the issue listed above, act ASAP, it's not overreacting. In sum, i wanted to give a five stars for all the great things this property had to offer, but here we are at four and I think all things considered is spot on. Dors bien

Excellent location, friendly staff, and spacious suite rooms! We stayed here for an extended weekend and had a great experience. Our suite room was a tad dark since it was facing another building, but very spacious and clean. Complimentary hot breakfast was a major plus since we were out touring the entire day, and exploring while hangry is no fun. The building itself is centrally located in Old Montreal; we were able to catch Uber for the most part if we didn't feel like walking. There are nearby small convenience stores to buy water, snacks, etc.

Bed bugs. Musty dirty rooms poor service. My son got bed bus from their sofa bed. They denied it but here's proof. Don't go here!!!!!

By far the worst hotel stay I've ever had. Stayed there mid June 2023 for just one night. We entered the room and something smelled off but we let it go. When we got in bed the smell became overwhelming. I took the duvet off and realized the duvet smelled of old mildew water and sweat. Called and asked for a new duvet. Was given a light blanket. The smell persisted. Slept horribly and woke up early to again investigate the smell. Took all of the bedding off and realized the mattress cover was covered in dry urine stains. I made the mistake of sniffing. Showered before leaving and the tub wouldn't drain. Went down for breakfast to find their continental breakfast consisted of rubbery eggs,Stale croissants, coffee (not bad) and cereal. No fruit, no cheeses etc. As we checked out I let them know about the problem. I was told housekeeping would check up on the issues and would be sure to get back to me. No one got back to me. Icing on the cake- when I booked the room I asked the 3rd party vendor if the nights stay included parking. They said it did. I was charged $35 for parking. Not the hotels fault but still annoying.

I really like staying at this hotel. It is right in the heart of Old Montreal, has reasonable rates, and offers a complimentary hot breakfast. The room decor is a little outdated but they're clean and have the basics. The breakfast is good but this morning they ran out of the eggs and sausage so I had cereal, fruit, toast and coffee. The location is AWESOME! You can walk everywhere in Old Montreal. I love the art galleries, cafe's and amazing restaurants. The pool and gym are very small but appear to be clean.

Location location location. This is in a great spot to stay near the old town but it's had its flaws. Parking is pretty terrible when it's a busy week in Montreal. Parking is EXTREMELY limited. Hotel had an issue with towels during our stay but rectified it eventually. The rooms were clean and updated enough. Breakfast wasn't worth anything though. Not enough food for the guests and selection of nothing really.

The best I can do here is give this hotel a 3. We stayed for 4 nights. The staff was friendly, the location is excellent but that's actually all that I can say as a positive. The cleanliness is questionable considering we had a spider roommate that had been in the room a while, the lobby has a weird smell (mildew?), the lights kept flickering when on, the wallpaper is peeling from the wall with TONS of water damage, the closet didn't open all the way--didn't use, the tub was not draining properly as we showered, they kept taking the clean towels out of the room (???) so we had to call for more or get them from housekeeping ourselves, and the WORST part was being woken up by people's children running and screaming in the hallways for our last two nights. All and all, would not stay here again. Got points for staying here otherwise I highly recommend that you splurge and stay at a fancy hotel elsewhere. The location is SUPER close the Rue St. Paul and that's cool, but take an uber or transit--not worth it. We stay in a hotel to sleep so we made it through the trip, but still wanted to be comfortable. This place just wasn't it.

Excellent staff and location Stayed for two nights. The hotel provides breakfast including eggs, cereal, excellent croissants and more. The hotel is located right in the core of Old Montreal on a side street. It takes less than a minute to walk to ST PAUL. Room is nice, the bed is comfortable. The only drawback is the noise from the older air conditioner.

I was hesitant about staying here because my main reason for visiting Montreal was going to a Canadiens game. I like being able to walk to my main point of interest. The SpringHill is located in the heart of Old Montreal, thus being around 30 minutes from the Bell Centre walking. I spoke to a friend who had been to Montreal about my issue (should I stay at the W or the Chateau Marriott instead?) and he insisted that not only was the location great, but this was one of his favorite Marriott's in North America. That's a very high remark (he is a seasoned traveler) so I decided that I would find other routes to get to the game and stay here. The hotel is a little difficult to find. We came in the middle of a snowstorm so Mother Nature wasn't exactly on our side. Once found, you'll find it extremely tight to get into. Not the best first impression, but not their fault. The streets of Old Montreal is 300+ years old. It wasn't built to be car friendly. Anywho, we quickly valeted and went inside. The last thing I wanted to do was attempt to find any other parking so I paid the valet rate. For a SpringHill, the lobby area is striking. It's a high open floor plan with ample seating and a staircase that led up to the breakfast area. The gentleman that checked us in was suuuuuper helpful and seemed to be nearly as excited as we were to be there! He offered a larger suite with our status but I was with my dad and needed two beds so I took a regular room. He offered to helped with luggage as well but we were set. It pains me that I don't remember his name because he was wonderful! The room was slightly smaller than your typical SpringHill, but considering the size of the building I was still very impressed. They were able to fit all of the important aspects of SpringHill rooms (kitchenette, sofa bed, etc.) I was there to explore and watch hockey so it didn't bother me to have that extra 10 feet of space a suburban SpringHill offers. The room was cleaned very well and housekeeping got to our room everyday even with us leaving late most days. The continental breakfast was way past the definition of continental and was probably one of the best complimentary breakfasts I've seen in a hotel. They offered your usual suspects of yogurt, waffle makers, coffee, etc, but they also had multiple hot breakfast items each morning (we were there 4 days). The breakfast attendants were absolute sweethearts and kept everything stocked and clean. They even walked around each morning and offered to take plates, fill up coffee cups, etc. Everything about their breakfast exceeded my expectations. I never felt the need to venture elsewhere to get breakfast because I knew I was well taken care of at their buffet. While the SpringHill was located far from the arena itself, they were only a ten minute walk to an entrance to the underground indoor walkway. It was really cool to explore their walkways so I didn't even mind the 30 minute walk. They're also the absolute perfect location to Old Montreal. I walked out the door and took a left and was on Rue St. Paul. This hotel was beyond anything I could have imagined. I'll be visiting Montreal again at the end of October and I couldn't fathom staying anywhere else. It's a high caliber hotel from top to bottom and is precisely why my loyalty is with Marriott.

If you're visiting Montreal, this is the perfect hotel. The location is unbeatable, in the heart of Old Montreal, and within walking distance of so many attractions. Our original room had some issues, but the front desk gladly helped us into a new room and made sure we were taken care of. The manager, Victoria, went above and beyond and gave us a discount because of our original room. The free breakfast was great. I highly, highly recommend staying here and would definitely stay here if I found myself in Montreal again.

Stayed for a couple days here using points and really enjoyed the experience. The location was perfect for exploring Old Montreal -- the rooms were clean, not the most updated but they maintain it well. The front desk staff really do their best to please customers. There was a little bit of a delay checking in because I made two reservations for two seperate nights (with two different sets of points) and while I was eligible for an upgrade, the front desk person did tease that I was going to be upgraded, but then said it couldn't happen due to the separate reservations. That was a little disappointing and also there were supposed to be free water bottles due to the Marriott Gold status, but they weren't present - but either way, I was still happy and grateful, the staff definitely tried and they were super pleasant with a great attitude. I'd stay here again in a heartbeat.

We loved this hotel. The family room was GIANT and the included breakfast was above average. The pastries at breakfast were incredible. We still talk about the croissants. Our room was clean and although it had an odd layout it worked perfectly for us. We loved the location, parking was expensive but they were really good about giving access to your car.

We stayed here for one night in September and the main reason this hotel is great, location location location!! You do not need a car if your planning on spending most of your time in old Montreal if you stay here. It's footsteps away from tons of restaurants shops and most of the things you'd want to see. Just Uber anywhere else. (even tho we had a car as we were on a bit of a multi city road trip we still Uber, can b too hard to get parking and cost way too much) It's a decent place, a little dated and a bit of a musty smell in your room, still they were clean enough and the suites we got where a great size and had some cool features such as a mini kitchen wth a fridge, micro, sink and reasonable counter space. Also a desk area and a separate tv room with a couch. The breakfast bar is typical of what you would expect, coffee was good and food fresh, can't ask for much more considering it was included in our stay. We usually eat outside of the hotels to get something special when on holidays like Tommy's down St Paul's street but it's nice to have this option. Valet parking was efficient and the staff were really great to deal with. Helpful and polite even had umbrellas ready in a flash when the rain busts hit hard. We got great prices here when we booked for a couple rooms so all in all was a really positive experience and hope to stay here longer when we are back in Montreal next August!!

Don't get me wrong, this hotel is fairly average and starting to be a bit dated. It would probably be a 3 star hotel maximum, if it wasn't for the outstanding location. Located in the heart of Old Montreal, you can step out of the hotel to a vibrant historical, shopping, and nightlife district. It's within walking distance to modern shopping areas and tourist attractions. It's also located on a small sidestreet, so very quiet at night (despite the bustle of Old Montreal below). The hotel itself is fine - comfortable and clean, but not luxurious. The room I had was quiet and quite large. It is a 'suite' in that the room had a living room next to the bedroom. The living room contained a couch, desk, and kitchenette (with sink, microwave, and mini-bar fridge). However, there was no barrier/door between the living room and the sleeping area. The bed was comfortable, with nice plush pillows. The bedding was a bit sparse, and old. The air conditioning was LOUD (an older window unit - there is no central air in this older hotel). The bathroom was fine, but the fixtures were becoming dated and old. I stayed at this hotel for 6 nights, and enjoyed my time. The front-desk staff and housekeeping were helpful and very friendly. The breakfast was included with the room, and was a continental breakfast including toast, bread, croissants, eggs, turkey bacon, sausage, cereal, fruits, and coffee. It was quite tasty (although started to get a bit boring after 6 days). The coffee in the room and breakfast kind of sucked. :) The worst part of my stay was the wifi - very, very slow. Considering this was a business trip, it became difficult to work at peak times, and I had to leave to go to a nearby Starbucks. The hotel fitness centre was also very sparse. A couple of treadmills, a couple of elliptical machines, a bike, a bench, with a few free-weights. I didn't use the pool. Overall, I would certainly stay here again, just for the location. It was comfortable and enjoyable.

3.5 stars. Great amazing location. Right in the heart of Old Montreal but tucked away. They couldn't accommodate any requests I had for a room switch or for late check out. Kind of a bummer. Room was spacious although the "kitchen" lacks some basic amenities like plastic cutlery and paper travel cups to have coffee to go. The bed was not comfortable at all especially after spending the previous night in the most comfy Westin bed. Room was quiet and faced a brick wall haha. (Room 110) It would be four stars if they'd extended the checkout by an hour and if the bed had been comfy.

Have stayed there whenever we are in Montreal Positives--great location--just steps from all the shops and restaurants in old Montreal Good complimentry breakfast Negatives--small room--they only gave one bar of soap and one small shampoo for two people They did send supplies requested quickly when requested They charge 32.00 daily for parking your car in the hotel--the front desk was little help in providing information about goings on in the city and how to get around--driving is difficult and parking is impossible and expensive and they were not helpful in providing restaurant recommendations or events suggestions A shuttle to get people to central downtown Montréal would be a great service they should consider offering since driving and parking is so difficult No hotel concierge

4.5 stars. The room was a standard room. Nothing to write home about. In fact, perhaps slightly below standard. The breakfast was actually above average. (Surprisingly). They used real eggs. Big plus. And had lots of fresh fruit to choose from. I will say that the coffee was almost undrinkable. You can walk a block or two and go to any number of French cafes, and do better. The best aspect of this hotel are the Staff. As a American Bloke visiting, the Staff simply went out of their way to be helpful... Maps, directions, recommendations on places to eat, little things.... they were churning on all cylinders. Some of the best customer service I have ever experienced. I would absolutely go back, and make it a point to stay here, because the customer service was so d*am good.

I am a Marriott Platinum Premiere Member. I am visiting Montreal with my family and LOVE the location of this hotel. There is no need to rent a car as you are right near so many great restaurants. A very short walk to the pier area and lots of souvenir shops. Staff are super friendly and helpful. They can book excursions for you as well. Hotel is nicely kept. I would highly recommend.

Let me start by saying I am a life-long Marriott patron. I book at a Marriott location whenever possible and that is why I booked at SpringHill Suites Old Town Montreal. However, it is unlikely I'll stay at a SpringHill Suites again. The service by the front desk and housekeeping staff were fine. Cheerful and helpful, it was what I expected from Marriott staff. The room was clean; no concerns there. The material condition, however, was poor. From the door handle, to one air conditioner not working and the other a window unit plugged-in to a standard home electrical extension cord with no ground, to an aged bath, this place is showing its age. The location is great, right in the middle of Old Town Montreal. Regardless of the good service and location, the state of the hotel room will likely keep me from staying at a SpringHill Suites again.

Pretty rad. Not gonna complain about petty things like a lot of other people do. "I woke up and there was a spider by my car keys!" or stupid stuff like that. Front desk was cool, good lighted parking lot, amenities and clean room. Rock out

Great Hotel. It was probably the cleanest hotel room I've ever stayed in. The front desk staff was polite, friendly and professional. The breakfast offered many choices. My only complaint was the hotel gym had very little equipment. The heaviest free weight was only 25lbs. Still, I would stay here again without hesitation.

Location is perfect for easy walking access to Vieux Montreal. Staff is very helpful and friendly. Rooms are small but comfortable. Overall, the hotel could benefit from better maintenance and a renovation of the bleak, uninviting entry way. The filthy, decrepit valet carts need to be replaced sooner than possible.

I'm giving 1 star for one very important reason. I travel for work and practically live in hotels. I stayed at this hotel 1 night and accidentally left my iPad in my room. 2 hours after check out, i called and it was never found. 1000% I left it there, shame on me for doing so, but.... come on.... I thought Canadians were supposed to be nice. Very disappointed.

We had a great experience here! It was my first time visiting Montreal, and didn't know what to expect. The hotel itself is very beautiful although the lobby was undergoing some renovations. The woman who worked at the check in desk was wonderful and very friendly. She made us feel very comfortable and gave us great suggestions for places to eat, drink, and visit in the area, along with a map to help us wander around. Our US phones didn't work, so she happily called cabs for us. After we checked out, she kept our luggage in a closet while we were out until we were ready to leave. Our room was very nice, on par with many other Marriott hotels we have stayed at elsewhere but for an excellent price (although I think we visited in the off-season in mid Match). Our room opened to a little terrace, but we didn't get to enjoy it due to the snow. I bet it is very nice to sit out and enjoy it during the warmer months! The continental breakfast was pretty good. There were a ton of people eating at the same time, so I didn't get the food I wanted, but right after I sat down the staff came to refill everything. The location can't be beat. There is a ton to do in the area, and this hotel is right in the heart of everything.

Great location, clean rooms, nice staff! This was a very good base for our stay in Montreal. With the free breakfast, it was an excellent deal.

Very enjoyable stay for one night. The front desk staff was pleasant and helpful. They were able to extend our check out time since my husband was having back spasms and our flight was at night. Centrally located and was an easy walk from the cruise port. The only reason it doesn't get all stars was their was only one lamp in the main room so it was dark. Need to add more lighting in the rooms.

As we drove for the very first time on the 720 into Old Montreal, we saw the different buildings and quickly made out one that said Marriott. That's our hotel! Drive thataway! But our GPS commanded us to take a right into a small, skinny street and assured us that "destination is ahead". Surely, Chuckie (our name for our GPS) was mistaken. But, of course, he wasn't. We drove our SUV into a one-vehicle driveway that would be the main entrance to the hotel. This definitely wasn't the Marriott we saw in the skyline. This one was a cramped version of the usual Marriotts we've stayed in. The room we were given was cramped. They had provided us with a pack-n-play but we didn't set it up anymore as there was barely enough room for it. Maybe we just got the wrong card this time. But I do have to note that the indoor pool is really just a wading pool (maximum depth is 3'8") and don't expect you can do your laps here either. No matter, we were comfortable and the kids were happy. Indeed, there's a free breakfast buffet in the mezzanine and free internet connection. And this hotel is in a great location! There are lots of quaint restaurants and shops within walking distance. And as Jeffrey K. and PC W. have already noted, it's close to Place d'Armes Station, Notre Dame and City Hall. Most importantly and strategically for us, it's so close to the Montreal Science Center. We have free passes and so we spent the whole weekend venturing inside. During both days, we just walked. Temps were at 7 degrees but we thought it was a piece of cake! On our last day, upon check-out, we loaded our vehicle and the hotel allowed for an extended parking till 4 pm with no extra charge. So, we were able to maximize the Science Center without having to park in their garage. If we were to come back to Old Montreal, we would definitely consider staying here again! Au revoir!

Great location for walking in the old town. Horrible location for driving, so leave the car with the valet and hoof it. Very nice staff, especially the front desk folks. We got a studio room with fold out bed since were traveling with the family. High marks for the comfy beds and the boy loved the the included breakfast. You can make your own waffles or just enjoy others attempting to make theirs (Tip: you CAN'T use too much of the spray conditioning and the beeping means you should flip it). Somewhat embarrassed by the other Americans and the lack of civility to the staff trying to help at breakfast. Overall a great experience at this Mariott

Excellent location for an Old Town holiday. Parking can be an issue even with the valet but this is Old Town. The facility itself is very satisfactory but nothing out of the ordinary. No unique charm. Three stars here. What makes this hotel stand out is the staff. The front desk team is professional, courtious, and informed. Very helpful with directions and reservations. As good as the dedicated concierge in many five star hotels. Staff throughout the hotel are friendly and dilligent. Five stars here. No reason to stay elswhere in Old Town in this price bracket.

So close to great! Excellent property, excellent location. Breakfast as satisfying as other reviews have said. Solid construction meant even with partying bachelorette parties, etc. down the hall, we didn't hear a peep in our room, and our 4 yr old slept soundly. Pool not in great repair and a little sketchy - peeling paint, etc., but kids don't care about that if they can swim and swim and swim! Here's the negative, and it really colored our experience - Weirdly dug-in customer service - we paid approximately $40USD extra for a room with a balcony, but arrived to find balcony door permanently (to our eye) secured closed. Asked hotel about it next morning, they said it could actually be remedied quickly. I asked for a credit of the $40 upcharge for one night's loss of use - they refused! I suggested that if refund was logistically impossible (as I'd booked through a third party site), perhaps they'd comp my parking charges, since value approximately the same. They refused! I'm surprised that a property would choose to risk a negative review over service over $40 in revenue, but that's what's happened.

Location, location, location! Great service from the front desk, nice room and semi-private sun deck; I am only holding one star from 5 because the hotel looked a bit tired; it could use an update. Thank you Marriott

Comfortable beds, amazing location (it's difficult to find, though--be on the lookout for the street, because it's so narrow it doesn't look like a street), one of the best hotel breakfasts I've ever had. No problem with speedy wi-fi while I was there. My only problem was that the only drawers were right under the TV, which my travel companion watched all the time. I hated to stand in front of her to get my socks out, so I ended up living out of my suitcase. The closet could use some shelving. The staff was amazing. Front desk staff always seemed eager to help us, even though we were probably asking questions they'd answered a thousand times. Their answers were always right. They'd steer us towards something better that we didn't know about, and were clear about where there was and wasn't AC. This is why I stay in a Marriott instead of an airb&b. i went out of my way to compliment the breakfast staff on a very busy morning. They refilled serving dishes and cleaned tables quickly and without getting in anyone's way. Best service I've ever seen. Stay here. You won't be sorry.

I loved my stay at the Springhill Suites in Old Montreal, and will try to stay here again. The hotel is centrally located in the heart of Old Montreal, which allowed me to very easily visit much of the city (sites too far to walk were easily accessible by public transit). Additionally, the hotel was beautiful and very cozy - our room was large with a wonderful terrace that seats about 5. The free breakfast was even good, with fresh eggs, make-your-own waffles, and warm croissants. Lastly, the service was incredibly friendly.

We're accustomed to staying in Marriott hotels because we use alot of points during the year and our daughter works for Marriott International. This hotel was wonderful! It's conveniently located in old Montreal. We can walk anywhere in the entire city. The staff is friendly and if you don't speak French, no problem. Two things amazed us with this hotel: 1. With our points that gave us free stays, they accommodated us as VIP customers...not something the Americans do. The beds were incredibly comfortable. 2. If you've ever stayed in American hotels with free breakfasts, look out. (With us it's always a wait and see attitude). We were blown away with the european breakfast at this hotel. Our daughter asked us, how much did we spend? When we told her it was free she couldn't believe it. Everything so ample, so organically fresh, it's made coming back to the states difficult to find really good food anywhere!

The Marriott Springhill is possibly the best located hotel in the entire city of Montreal. Step right out the door, turn left and you are on Rue St. Paul in the heart of Old Montreal. Beautiful! It's really a nice hotel too. It's not the Ritz Carlton but definitely a step above the typical Springhills that I've stayed in before. Nice free breakfast on the mezzanine overlooking the rather elegant (for a springhill) lobby. We were upgraded to a "larger" suite on the top floor, which was actually a very good sized true suite. I can't speak for the regular rooms, but this one was quite nice. I had originally booked the downtown Marriot and changed to this location at the last-minute. It proved to be an excellent decision! The ability to walk from the hotel to the places we wanted to go and not use the car was priceless. The staff was super friendly to us. They helped contribute to what was possibly the greatest weekend of my life. If you're in Montreal and want to enjoy the old city, this is the place to stay.

This is one of my favorite hotels in Montreal because of its location in Old Montreal and proximity to Chinatown. The suites are spacious, clean and equipped with kitchenette, work space and living room area with pull out couch. The staff is always welcoming and friendly. They also serve a decent breakfast buffet that is included with the room rate. The onsite, overnight valet parking is a reasonable fee at CAD$19. You are steps away from Notre Dame Basilica, charming boutiques and cosy little restaurants in Old Montreal. Chinatown is about a 7 minute walk. Place d'Armes subway station is not too far either. 15-20 minute walk up St. Laurent to the section with the trendy restaurants and boutique shopping. I've stayed here about 4-5 times in previous years and each time I've left very satisfied.

My husband and I have stayed here twice, and I see no reason to stay anywhere else while in Montreal. The location is super-convenient to all things Old Montreal, and is a short walk to a metro station and adventures beyond. Rooms are a decent size and the beds are comfy. There's an in-room mini fridge and microwave if you're into saving a bit of money by stocking up your own beverages (we are!). The Continental Breakfast is a decent way to start the day, and if you strike at the right time you can get your hands on some chocolate nutella croissants. The adjacent parking is worth it! Heated garage, and you can come and go as you want. Also, ask for a room on the 6th floor if you want to have a view of something other than the side of an office building. :) The pool is currently undergoing maintenance but we wouldn't have used it anyway, and we didn't care about the gym or whether or not the cleaning lady said 'bonjour' to us in the hallway. If you care about either of these when you're on vacation then we do not want to party with you! If you want a clean no-frills hotel, stay here.

That's it. I've been ruined for American chain hotels. The service we got at the Springhill in Old Montreal was far superior to its equivalents in the States. The breakfast buffet (free!) was tasty and different every day, with heavenly nutella-filled croissants (and I didn't even think I liked nutella beforehand). The staff was friendly, personable, and efficient. The suite was fricking huge to be a standard (e.g., non-premium priced) suite in a tourist district of a major city. There wasn't anything I didn't really like about the hotel. It lacked the distinctive charm that you can get in some independent hotels, and we did have to pay for parking (which is about par for the course), but it was somewhere between acceptable and aces all the way across the board.

This is a great location for a hotel of this nature. It is tucked away on a small, quiet street right around the corner from all the touristy spots -- including Chinatown which is within walking distance. The lobby is beautiful and they offer a variety of room configurations which range from relatively small to very spacious. We most recently stayed in one of the more spacious rooms as we were travelling with family (read: little kids), and this gave them plenty of room to run around in. Having the kitchenette is a great addition -- especially when travelling with kids and you need to store their milk and snacks. They have a very nice pool, jacuzzi and small exercise room with television. And the morning breakfast buffet offers a wonderful selection of food to choose from -- from fresh fruit, to cereal, yogurt, and is included with your room. There is also a nice looking restaurant on the premises which I hope to try one of these days -- it is very much in the Quebec style. There is on-site valet parking which will cost you about $20 a day -- with in and out privileges. The hotel is also offering a package between now and April, 2009 with rates from $175-$249 CAD -- which INCLUDES a $25 / night gas gard, parking and the aforementioned full-buffet breakfast. Checkout the website for the particulars on this offering.

The facility in this hotel is in general outdated and old. The sofas in the dinning area are so worn out and soft that one would have hard time to get up from the sofa bench, especially for the seniors. They hurt your spin when you sink into the sofa. Time to replace those with strong support chair instead of sofa.

this is really nice hotel - size is perfect, and service was friendly. Room comes with a fridge, microwave, small kichen, desk, and separate bedroom. Downside was, gym was rather small, pool was tiny, free breakfast tasted like total crap. But again, that's "Free" (But I'm paying for it...) Parking is a little pain. The location is...well, depends on what you like. If you like touristy trap, this is the place for you. If you dont' like touristy, don't stay here.

Great hotel in an amazing location in Old Montreal. I've been to Montreal many times but we usually stay near McGill in one of the hotels on Rue Sherbrooke. I've always thought the hotels in Old Montreal were too expensive but I got a pretty good deal. I'm actually not a huge fan of Old Montreal but it's near Chinatown. Hotel staff were super friendly and helpful throughout my stay. The only reason I give it 4 stars instead of 5 were because I killed about 5-6 ants in my room during my 3 night stay. Not exactly an ant infestation but it's more than just a couple of random ants sneaking in. Free breakfast buffet helps save some money. Suites have a mini-fridge, microwave and sink.

Recently went to Montreal this August and the hotel was great! The breakfast is good, they provide croissants, fruits, waffles, eggs, practically anything you can think of to have for a breakfast in a hotel. The service is also very good, they are helpful and polite. The beds were quite comfortable, due to the fact that when my grandmother booked this hotel for us so short notice we weren't able to have two beds in the same room so my sister and I alternated with the pull out couch and surprisingly it was very comfortable! So I wouldn't be worried about not sleeping well on the mattress from the couch because I passed out the minute I hit the pillow! Lol. The pool is also very nice and the fitness room could use some improvement but other that that, 10/10.

Love this hotel. Perfect location, right in the heart of Old Montreal. you step out, go half a block and a choice of wonderful restaurant s of Rue St Paul and turists attractions are here. We did not rent a car and we easily walked to all our spots, as well as Metro station and back. Our room accomadates our son on pull out sofa, there is refrigerator, microwave and coffee maker so you can heat up leftovers. Though breakfast was a nice surprise - scramble eggs, salsa, hot oatmeal, pastries, fruit, sausages. Really decent selection of more than just carbs. Room is not hugebut very efficient and I bet all buildings in Old Montreal are tight on space. Service is verynice as well.

Decent option for a reasonably priced place to stay in Old Montreal. Very close to the touristy shops and restaurants. Close to Notre Dame. Rooms are a bit small and awkward but the do include microwave, fridge, sink, and wifi. The 'included at no additional charge' breakfast is just OK. Very typical of these types of chains. The small indoor pool is located on the 1st floor (that is, the first floor of rooms, above the lobby(RC) and mezzanine). If you stay on floor 1 expect a little extra noise and the smell of chlorine. Parking is difficult in Old Montreal no matter where you stay - the hotel has valet parking for $21 a day (plus taxes which brings it to $25). There is a pay lot nearby that charges $14 but it is open, uncovered.

You simply can't beat the location. Walking (or stumbling) distance to everything in Old Montreal. Close to bus line 715 for the circuit around to downtown. The hotel staff is friendly and helpful. The hotel itself is nice, a bit smallish rooms and a bit dated, but is just fine. Breasts are the normal Springhill Suites fare, good enough but nothing to write home about. All in all, I'd stay here again on my next visit.

Location is excellent - in the middle of Old Montreal, a few blocks from China town and a few more from downtown. Beds are fairly good - I hate hotels with beds softer than pillows. The mattresses here are firm, as they should be! Negatives - TV is mostly in French (not many cable channels), breakfast is very limited and not good at all, internet is not wireless, room layout is awful. On this last point I must emphasize how idiotic the room layout really is. From the Bed, have to rotate the TV until it almost falls off the stand to view it. If I am working at the desk (which I must since the only ethernet input is at the desk and remember, no wifi, I can't even see the TV. Other amenities are pretty standard.