Miguelina Duran
Google
I'm disappointed to leave this review, especially after being a loyal customer for 7 years, since 2018 when the store opened. Our family has always enjoyed shopping at this store during our summer visits to Catskill, NY. However, our most recent experience was a letdown.
When my 5-year-old grandson picked up a stuffed animal, excited about a promise we'd made to him, the owner walked from behind the counter and abruptly took it from his hands without acknowledging us adults. The manner was stern and unwelcoming. My daughters, husbands and I felt disrespected, and we decided to leave without making a purchase.
As we were leaving, the owner followed us to the door, and a brief exchange made it clear that our long-standing customer relationship didn't matter in that moment. It's unfortunate that a business we've supported for so long could handle a situation with a child so poorly. The encounter left a bad taste, and it's clear we'll not return.