Liz T.
Google
I booked a Gel-X set with Lexi and couldn't be happier! I always have trouble find nail artists I click with and give me something close enough to what I want— Lexi gave me EXACTLY what I wanted! Will 100% be returning
EDIT: I did take away a star due to some unclear policies that have really irritated me. I work with kids, and one of my nails was accidentally kicked off. It was within the 7-days for the nail fix policy I was told. When I called and explained what happened, I was told the nail could be fixed for a charge. Apparently, because it was kicked off and did not naturally fall off or lift or something, it does not qualify for a free nail fix. After the phone call, I looked at their policy online (as I was told in person if anything happens, it can be fixed) and while the online version does specifically include things like lifting, the way it is written still implies that its just based on the time period, not whatever caused the need for the nails to be fixed. Although I know and understand I'm not entitled to any sort of exception or exemption, I feel like this policy was enforced without empathy or compassion. While I will be returning because I thoroughly enjoyed the work that Lexi did, I do have some resentment following this interaction.
