Mike H.
Yelp
We took the trip around the Archipelago to Vaxholm City and back to Stockholm in June 2019. The bartender and the guide on-board were excellent! But that's where the good part of the tour ends.
To start with, the signs at the dock (which is actually two docks a 1/2 mile apart) were completely confusing and there were zero staff members stationed at any docks on our end of the port to answer questions.
Boarding took a while, but the person handling boarding (the tour guide) was very kind and helpful. Once on board, the rest of the trip was- in spite of how knowledgeable, kind, and helpful the guide was- colored by how negative everything but the scenery and tour guide was.
The boat was unbearably hot. It was one of the hottest days in Copenhagen, at an unseasonably warm mid-80s. Add in that the sun beats down significantly harder because of the latitude of the city and the tilt of the Earth during the summer, and that the boat didn't have A/C or operating windows, and it was uncomfortable on board.
In addition to the heat on the boat, there weren't enough seats for passengers on the boat. This was largely because the upper dining area said it closed half way through the trip, while the lower deck dining area was completely closed, period. As a result, tons of people- mostly older or those with children- were standing on the narrow side-railing trying to cool off in the intense heat.
In terms of staff, like I said earlier our bartender and our guide were amazing! They were so kind, helpful, knowledgeable, and fun to cruise with. Unfortunately, the rest of the staff were- honestly- quite rude and unhelpful. Unwilling to answer questions about the boat, condescending to passengers, and lacking in social skills seemed to all be shared traits. One of the wait staff working on the middle level walked around for five straight minutes waving a sign in customer's faces about closing one of the only comfortable seating areas on the entire ship for the back hour and a half of the cruise without speaking a word to any of them. He walked up, looked at them, made eye contact, and then aggressively flapped the laminated white printer paper sign in their faces before walking off. It would be comical (and honestly is since it didn't happen to me) if it wasn't so damn insulting and stupid. He also repeatedly yelled at people trying to enter and exit the viewing deck.
Another of the staff, who worked the front of the boat, was incredibly rude and condescending to every person on the bow viewing area of the ship. She told people sitting next to their spouses that they needed to get up and leave but the spouse didn't, she refused to answer passenger's questions about the boat by looking at them speaking to her and then flat out ignoring them (after clearly indicating in her rude manner that she spoke multiple languages), and did a variety of other things to make her clearly on the most unpleasant people we had to encounter on our trip through Scandinavia.
If you're thinking about taking an archipelago tour: by all means, do it! So amazing. Don't do it with this company. They clearly cut corners and lack basic customer service and logistics management skills. Or, more likely yet, they understand them and don't care because overselling seats on a boat and underproviding services on it lead to higher profit.