Anonymous
Google
The location was nice, however, the staff was not friendly, nor welcoming. We felt like the staff couldn't care less whether we were staying there or not. The girl on the night shift on two occasions, was sitting on the couch, on her phone, and did not even look up, or acknowledge us when we returned for the night. We were greeted by a young man on two other nights though. We chose this hotel because it boasted friendly, helpful staff. We found this not to be the case. Standing in the lobby on at least two occasions, our group was looking at the street car map trying to figure out which car to take and where to go to eat. No one offered any assistance with the street car schedule or suggestions on where to go. In text messages sent to me by the hotel, it was stated the helpful staff would assist with plans. No such help was offered to us.
We had an issue with parking when we first arrived at the hotel at about 4:00 p.m. There was no parking available. We were told the hotel shares the parking with another business and parking would be available after 10:30 p.m. when the venue's event would be over. Fortunately, a man overheard the conversation, and offered to move his car so we could park. Turns out he worked at No-le. Otherwise, we would have been left without parking until late at night. No resolution was offerd by hotel staff. We left our car parked for the duration of our stay for fear we would not have a parking space upon our return. This was very inconvenient and did not allow us to see parts of the city that required a car.
Our room, although spacious, was not clean. There was a used washcloth still hanging on the shower head, along with hairs on the shower floor. The counter top was dirty as well. My husband went to use another wash cloth, but it was dirty and had makeup or some other dirt on it. One bath towel was dirty, and another had long black hairs on it. We were so disappointed in the lack of cleanliness in the bathroom. Additionally, there was very little toilet paper left on the roll thevday we checked in. Not much effort had been made in cleaning our room. As stated on the sign in the bathroom, housekeeping service would be provided after the third night. Our room was never serviced. Throughout the hotel was a very unpleasant deordorizer smell from a deodorizer being sprayed around.
After finding the used washcloth in the shower, I replied to one of the hotel's text messages asking how our stay was. I asked who I would speak to regarding our stay being a disappointment and the response was a manager would be in the following day. We never heard from anyone regarding my inquiry.
The TV had four spots burned into the screen which made it very difficult to view the screen content.
Upon returning to the hotel in the evening, there is a strong smell of urine out front. There was also human feces on the ground in front of the sidewalk planters in front of the hotel. The feces remained there all day, and was still there when we returned later that night. There were at least two homeless people sleeping next to the hotel. This made us feel not very safe.
This could be a very nice hotel if the proper people were greeting guests and there was some quality control when it comes to cleaning.
