Lauren W.
Yelp
Was really excited to try this place out, however when we arrived, we were told we would be seated inside their warehouse because the garden was closed due to rain (Note: their website clearly states that outdoor reservations would be moved inside "in the event of rain", however, it wasn't raining, the sun was shining, and we were not alerted prior to arriving that our outdoor reservation was being moved inside..). We spoke to the front desk and said we had booked an outdoor seating, and were not interested in sitting inside. They told us no problem, they'd cancel our reservation and refund us the full deposit ($211).
I waited a week for the refund and never received it, so I called St Clair to make sure it had gone through. I was reassured on the phone that the refund had been issued and that I should wait a few days for my bank to refund it. Another week passes, I still don't receive the refund, so I call (again), and am told (again, by a different employee) that the refund was being processed and I should receive it in a few days' time.
TL;DR I never received the refund, and am now (2 months later) being told that I can use the credit for a future tasting.. This is totally different from what I was told in person and on the phone (twice!), where I was told the full deposit would be refunded. I don't live nearby, and based on my awful experience here so far, I don't think I'll ever come back. Would recommend trying one of the many other, better spots around town with better service.