St. Ermin's Hotel, Autograph Collection

From the moment we checked into the hotel we were beyond impressed. Staff met us outside and were starting to grab our bags for us before we could even get out of the car. ||The room was comfortable, not to small for a family of four. The amenities in the room were also just perfect. The restaurant and the bar had great service and great food, I wish we would have eat breakfast there more often but we were just to busy everyday. ||Besides great service, the hotel is an an absolutely perfect location. We were able to walk to every major attraction we needed to and there are plenty of great restaurants nearby. When we couldn’t walk somewhere a taxi was always around or staff was more than willing to help us get one. We would definitely choose this lovely hotel on a return trip and would recommend it to everyone.

We had a fantastic experience at St. Ermin’s from check in to check out. The whole staff was friendly and helpful, and happy to answer any questions we had about the area. The room was a bit tight, but it was spotless and had the most comfortable hotel bed I’ve ever slept in. The breakfast featured almost anything you can think of, and the variety of fresh fruit and pastries were above and beyond any other hotel breakfast I’ve had. The water filling stations in the hallway and the free wine at happy hour were wonderful extras. Of course the location can’t be beat! We highly recommend this hotel!

Hotel was a beautiful building and immaculately presented and cleaned. it's also in a great location being 10 mins walk from both houses of parliament and Buckingham palace, as well as being a 1 minute walk to St James park tube station. Only slight criticisms are: the rooms were on the small side, but not unexpected for a London hotel, the TV was on the small size also, and the hot drinks supplies in the room were not refilled during the stay (we never asked because regardless we didn't run out). Would I stay there again, definitely.

I recently had the pleasure of staying at St. Ermin's Hotel, and I can confidently say it was an exceptional experience. From the moment I arrived, the warm and welcoming staff made me feel at home. Every team member I encountered went above and beyond to ensure my stay was comfortable and memorable. The hotel itself is stunning, with its charming decor and elegant atmosphere, but it’s the people who truly make it special. The front desk team was incredibly attentive, offering helpful recommendations and ensuring every detail of my stay was perfect. The restaurant staff were equally friendly, making dining a delightful experience with their attentive service and genuine smiles. It's clear that the staff take immense pride in their work, and it shows in their professionalism and hospitality. Whether it was a friendly greeting in the hallways or prompt assistance with any request, their commitment to guest satisfaction was evident. I can’t recommend St. Ermin’s Hotel enough for anyone looking for a memorable stay in London. The combination of a beautiful property and such wonderful staff creates an experience that’s truly second to none.

We enjoyed a 4 night stay and can’t say enough good things about this hotel. The rooms were comfortable and impeccably clean. The greatest part was the staff…every member was kind and helpful. We will definitely be back and refer any friends that are planning a visit to Lindon.

Outstanding hotel and location, for business or personal enjoyment. This hotel exudes a welcoming and hospitable spirit. From the inspiring lobby to the beautiful breakfast room, and the fresh gym as well as the many meeting rooms and cubby holes for break out discussions. Can’t wait to be back.

Have stayed here 3 times so far, and every time, it has been an amazing experience. The staff are kind and attentive, and always jump to help and acomadate any requirement. The hotel is beautiful, with the main reception area being an absolute highlight. The food is incredible, and the location in Westminster is perfect for whenever I travel to London. I look forward to returning soon.

We absolutely loved St Ermin’s hotel! The location was perfect- a very short walk to the St James station. The rooms were spacious, clean and quiet. Upon arrival they gave my son a “top secret” assignment which he loved. Very family friendly. We also enjoyed the Bee area on the 3rd floor- my son proclaiming it was his favorite part of the trip. We would definitely stay again!

Great location right around the coroner from St. James tube stop, and hence a very short walk to St. James Park. Very quiet location despite being so close to where you want to be. I also loved the outside terrace bar and the really kind and helpful service staff. They have nightly canopies out there and some soft music on the sat night i was there. The attached restaurant , Caxton Grill was great. Rooms fine, but it's the location and total experience that make this a winner. I stayed on Marriott points 2 nights at a very very reasonable number of points. Would have paid double.

Cleanliness: Hotel was clean and well maintained overall. We had the exhaust fan in the restroom dangling on top of the toilet, sink drain was clogged. Asked front desk to either replace room or fix these issues. Left the room, when I returned and checked with front desk they said it's fixed, I go to the room and it's exactly like as I left it. Location: Outstanding, close to tourist attractions. Taxi stand outside, Starbucks on the corner. The property is beautiful outside and overall. Room Size: We got two queen beds, room was extremely small and tight but still overall it was a good experience. Staff: friendly and helpful. Price: was on the expensive side in our summers trip but between 500-600$ / night. Also remember a 3 - 3.5 star in US is a 4 star in Europe.

We loved this hotel. The staff was very helpful, including Nahid Yasin a restaurant manager, the lobby and other interiors were wonderful, and the location cannot be beat (walking distance to Buckingham Palace). We also tried the afternoon tea and it was great. Yes, our room was small, but we expected that at an older hotel. We would not hesitate to go back.

Such a beautiful and convenient location with rich history. The staff was great as was the evening wine hour. The breakfast was charming as well. I read complaints about the room size, seriously! You are in a historical building in central London. How big a room do you expect in a classical old hotel, LOL

Love St. Ermin's. The staff are super amazing and the location is perfect if you want to near the cool stuff. If you're in town also go to the Portabello street market, it's people watching at its finest and you might just spend more thank your suitcase can handle.

So close to 5 stars but please allow me to explain... The hotel exterior is quite a beauty with its architecture and history. Front doormen and wait staff at Caxton Grill definitely do a wonderful job with helping their customers, so helpful and friendly. Thank you all! Interior, specific areas have been nicely renovated. Elevators can use some upgrades and renovations. Caxton Grill & Breakfast Buffet served good food. We enjoyed the breakfast, but if you don't like their scrambled eggs they serve in the buffet and order eggs another way, you can wait as long as 30 mins for your eggs to arrive. We loved the lox!! Caxton grill has a small menu but good food. Wait staff is friendly!! Location of hotel is great and close to Thames river and the attractions close to it, London Eye, river cruise. Our room- omg so small. We booked a 2 bed room, with queen beds, or at the minimum full beds. I shared a room with my cousin. We got 1 full sized bed that may have been 2 single beds pushed together and the smallest room I've ever been in. You had to walk sideways to get to the top of the bed on both sides. The bathroom was renovated and new but small as well. And our view was a dark, dreary and scary building, could've been from a book about Jack the Ripper. Front desk staff- not helpful at all. They push and push you to purchase some food credit at Caxton bar (their restaurant) and you only save I think 20 pounds. It's not worth it! Don't fall for it ! And when we complained about our room issue they countered with charging as an additional 100 pounds per night to get a bigger room, same bed situation where 2 grown women had to share one bed. Shaking my head. If I'm ever back in London, I will book my hotel elsewhere.

Beautiful Hotel! We stayed here as a family of 4 with a booking through Costco! It's a hidden gem! You enter through a beautiful driveway and are greeted by the bell boy who grabs your luggage! You walk into the hotel and you can see all the history with their beautiful antique decor! Staff were very friendly! They even gave the kids a scavenger hunt with a super cute prize at the end! Breakfast was included In the booking price so that was a plus!! Kids loved their breakfast! Everything tasted very fresh and they had a very good variety of food! Super cool spot on the 3rd floor where you can see busy bees making honey! Rooms were clean and updated even thought they were on the smaller size! The elevator can only take in a few people at a time cause it's so small! So ended up using the stairs the whole I was there! Can't say anything bad about this Hotel! Would love to come back again!

Absolutely fantastic place to stay in London. The service is amazing and staff are very friendly and inviting. Great restaurant inside and the rooms are very clean and updated. Definitely recommend to anyone who plans a trip to London.

This is a lovely boutique hotel in the heart of London close to Westminster Abbey, Buckingham Palace, St. James Park, Big Ben, and many great stops along the way. The underground station is just around the corner and easily accessible. The property is well-maintained and there is a great attention to detail throughout the property. The rooms are well appointed and the beds are very comfortable. The food here at the hotel is equally delicious. we enjoyed the breakfast options that included poached, eggs, baked beans, potatoes, mushrooms, tomatoes, and other things that you would expect with a full English breakfast. The service at this hotel is outstanding! We were well taken care of and anytime we needed something. It was very accessible. We will definitely stay here again. The next time we are in town.

This is a fabulous hotel overall and I will definitely stay here next time I am in London. The great aspects of the hotel are its location, which is a few steps from the St James Underground, 5 minute walk to Parliament and West Minster Abbey, and less than 10 minute walk to Buckingham Palace. We mostly walked everywhere and rarely took even the subway. The Hotel is also in a quiet street and the rooms themselves are very quiet. Staff is incredibly friendly and helpful. Don't forget the daily wine at 6pm! The only two things I wish they could improve upon are: the heating-air conditioning system does not have a digital thermometer and our room vacillated between hot and cold. And the shower is very narrow, which could be an issue if you are a big person. The bathroom itself is spacious but the shower/bathtub are narrow. If these are not big concerns for you, the hotel is great.

We enjoyed our time at this historic and beautiful hotel. Upon arrival the concierge and bell mans were quick to assist us with our luggage and escorted us promptly to our room. The front desk staff was accommodating and answered and of our questions. We stayed with our Marriott membership and attempted to redeem our suite upgrades however were notified it was not available due to limited availability. In terms of accommodations, we stayed in the Deluxe King room with a view that overlooked the main courtyard/drive of the hotel. The amenities in the room were good for European sizing standards. The bed was comfortable and there was plenty of outlets throughout the room. When we had any requests or needs we called the front desk and generally would have what we wanted within minutes- quite literally. Apart of our Marriott status allowed us to have complimentary breakfast each day we were there with the buffet in the restaurant. There was a great variety of options including gluten free and dairy free options, as well. You can also order from the breakfast menu for an additional charge. I appreciated that the restaurant made speciality coffee drinks, as well. The wait staff at the restaurant were very friendly and helpful. Lastly, overall our stay was very good. I definitely would recommend talking with the concierge as they had great recommendations about restaurants in the area, transportation to and from, where to go/where not to go, and really attempt to get whatever need you have met. Overall, we truly enjoyed our time while staying here. The only true downside that I have is that the room walls are relatively thin so I could hear my neighbors under and beside me throughout the evening hours.

We prefer to stay in Marriott hotels when traveling. We were presented with many amazing options for London hotels by our travel agent, but ultimately decided on this one. The good: - location! Walking distance from many of the key London attractions such as the palace, Westminster abbey, London eye and more. And when something wasn't walking distance there was a tube stop just around the corner - gorgeous front courtyard! This hotel is right in the middle of the hustle & bustle of the city, but tucked away behind this breathtaking courtyard - nightly entertainment (musicians, bubbles and more) in the courtyard at 530pm with complimentary wine and snacks - Ramos was our waiter many times for breakfast and he couldn't have been kinder and more helpful. We ate the breakfast buffet all 6 mornings there and enjoyed it. It was fairly priced too as far as breakfast buffets at hotels go l. Needs improvement: - the staff. With the exception of Ramos the rest of the staff was not accommodating and seemed put out (front desk, concierge, etc) if I asked for something. They also weren't great with follow up. I stopped by a few times and asked about booking the hotel tea (which I heard was great). They said they'd make us a res and let us know when. They never got back to us and I finally gave up - our hotel keys (both mobile and physical) stopped working at least 3 times, which they claimed was glitches with the system - our family suite for 5 was probably better for a family of 4, but we made it work. There's so many great hotels to choose from in london, but I would look into this one again if priced right or using Marriott points. We had a fabulous week in London and thrilled the St Ermins was part of our experience.

Visited at Christmas time 2023, overall it was a great experience great location and staff were fantastic throughout my stay. The only blemish was that the room was dated and desperately needed updating, however it was clean and service was fantastic. Overall a wonderful stay, highly recommended, just ask for a remodeled room.

Home away from home. Such a great hotel - true British class along with ideal location short walk from Westminster and Buck Palace. Wonderfully historic hotel which is part of the Marriot family - perfect for paying with points. Rooms are spacious for London, bathrooms are a little cramped but just knowing you need to schedule a bathroom with your spouse and all works well. Tea kettle right in the room. Plenty of USB and outlets. Perfect location.

The St Ermins is in the heart of central London and within easy walking distance of many of the popular attractions such as Buckingham Palace, Westminster Abbey, Parliament, and Big Ben, Soho, Piccadilly Circus, theaters, etc. There is an underground station around the corner, and several others within a short walk. The hotel is a more classic style and the layout is a bit disjointed, the elevators small, but far from frustrating it is more quaint. The rooms and public areas are updated with all the modern conveniences, and the staff is very accommodating. Special notes are Ivan, Ramos in the restaurant, Gaby at the front desk, Gary at the concierge, and the entire bell staff. While unnamed our room attendant did an excellent job of keeping our room clean. The breakfast buffet was average. The ala carte items were tasty. It was disappointing that although the hotel boasts of bees, the honey is not from their bees, but a pre package. Overall a great choice for those wanting to enjoy a trip to London and want to stay in the Centre of it all.

St Ermin's is a lovely hotel we like in London. The atmosphere and staff are warm and inviting. They have a marvelous breakfast selection for the buffet and the evening wine and appetizer social is relaxing after a day of sightseeing. Speaking of sightseeing, St E's is close to Westminster and Buckingham Palace. Also is next to St James Place tube station which will get you anywhere. If you have any questions just ask that wonderful staff I mentioned earlier.

We visited in August and cannot say enough great things about St Ermin's! We were greeted by Mr. Zain, and he was the kindest person we met our entire two-week trip. Our kiddos still talk about him! It was a remarkably kid friendly property, particularly due to the staff, but the location was also perfect for families looking to get around easily. The property itself was beautiful, and tucked away which made it feel very secluded despite it's central location. Happy hour each evening, the bar area and the upstairs outdoor patio were beautiful. The air conditioning was also fabulous during an uncommon heat wave. We cannot wait to return and truly hope Mr. Zain is still there!

Service is great, breakfast is great, location is great. The hotel is very stately as well with plenty of seating in the lobby. Not so great was the musty smell on the third floor by the emergency stairs, the fact that my bathtub did not drain well, and that no Uber could find us and no taxi would pull into the hotel due to surrounding construction. It made getting places such a mess. Also I arrived to find my room very heavily perfumed like I've never seen before and had to spend the first night with windows as far S they would open to air it out.

Stunning hotel with a rich history, lovely wine happy hour, and friendly staff. Be aware, rooms are extremely tight and not well laid-out. While staff was friendly, housekeeping showed up 4 times in one day after telling them the first time that we did not need anything and we had the sign on the door handle as well asking to not be disturbed. Rooms were quite loud, causing some sleep troubles.

We stayed at St. Ermin's for seven nights in March 2024 and we are so grateful for the above-and-beyond level of service that we received. Of course, the hotel is lovely and elegant by itself and has an old-world feel to it. And it's in a nice location near St. James's Underground, Buckingham Palace, and Westminster Abbey. The rooms and bathroom are small by American standards, but we expected it because of the age of the hotel. We had a junior suite and the layout was a bit awkward, but we still enjoyed the hotel. We were already enjoying the hotel and amenities and service - the restaurant was nice for dinner and serves a decent breakfast buffet, the bar is very cozy especially if you get a seat by the fireplace, there's a Nespresso machine and tea kettle in the room, and the bed was very comfortable, to name a few things - when my husband got hurt and we had to extend our stay in London over the weekend. In my opinion, when trouble hits is when true character comes out. And everyone at St. Ermin's went out of their way to be kind and helpful. The hotel manager, Jesus, helped me navigate "111" and the medical service and get directed to a hospital. The doormen were very helpful getting my husband safely in and out of the hotel. Giulia at the front desk was very helpful with extending our reservation and letting us stay in the same room. Housekeeping was very understanding that we were somewhat confined to the room and kept us supplied with coffee, tea and fresh linens. (Long story short - injured leg, M25 closed to Heathrow Airport for the entire weekend, needed to completely change our airline reservations, just a "perfect storm".) On the last night, we were able to use the hotel wheelchair to go to the bar and restaurant. The bartender, Ovi, was so kind and genuinely concerned for my husband's health. Ovi and Brio had already given us great service in the bar on previous nights, but it made such an impression on us that they really care about their customers. And, I should say that even before the injury, we were impressed by the level of service from the concierge staff, the doormen, the restaurant hosts and servers, the bar staff and housekeeping.

The St. Ermin's Hotel is a cozy, quiet, comfortable, and utterly delightful place to stay. My boyfriend and I spent six nights here in February (visiting from the US) and couldn't have asked for a better experience. Located in the heart of Westminster, the hotel is next to an underground station and within walking distance to numerous landmarks plus the Regent Street shopping district. Whenever you get tired of playing tourist, don't overlook nearby Strutton Ground. It's a short road with numerous local (read practical) businesses. We kept our room stocked with snacks/drinks, found a replacement for the outlet converter we'd left at home, had bagels for breakfast one morning, ate delicious street food for lunch, and enjoyed dinner at the small pub once. We arrived around 11:30 am and were greeted immediately by the friendly staff who assisted us with getting free drinks at the cozy hotel bar while we waited for our room to be ready. We stayed in the junior king suite, which was well laid out with plenty of storage space. The decor was traditional in style but recently updated in keeping with other Marriott properties of this caliber. I was concerned about dust given the large amount of textiles in the room, but every inch of the space was scrupulously clean. The bed, sofa, temperature controls, and bathroom were all to our liking. We could have used one or two more outlets, but given the very historic nature of the building (seriously go look it up!) it was a small price to pay. We paid a member rate that included breakfast. The daily buffet was generously stocked with hot British breakfast staples, cereal, pastries, fruit, and juice. Coffee, baked beans, custom cooked eggs, and black pudding could be ordered from the table. It was a delicious and filling way to start each day. On several evenings we took advantage of the inviting bar area downstairs. The bar itself is located in the restaurant, however the seating extends out to the comfortable sofas and chairs throughout the lobby. It was lovely to order drinks and then be able to go relax wherever we chose. At other hotels we often opt to bring drinks back to the room, but we liked the layout at St. Ermin's so much that we found ourselves staying downstairs more often than not. We left London with many happy memories, and a large part of that was due to the wonderful hotel stay we had. Thank you!

First opened as a hotel in 1899, the St. Ermine hotel is as much an important historical factor and physical work of art as it is a lodging facility. The property has no proper gift shop, but there are items for sale. Notably among them is a book titled House of Spies, which chronicles how British intelligence services used the hotel as a base of strategic planning. Among other luminaries, Winston Churchill was a regular patron enjoying champagne in the comfortably appointed Caxton Bar. Upon arriving at the courtyard entrance, one is struck by the beautiful plantings lining both sides of the drive and the hotel's stunning façade. Expect to be greeted both warmly and efficiently by a doorman clad in black formal attire and wearing a smart bowler. As befits his post, the doorman possesses a wealth of information about the hotel and the area in general. The similarly attired concierge staff (sans bowler) is situated to your left as you enter. A slight bit further on is the front desk, where legendary British efficiency is on full display, served with impeccably professional friendliness. A display near the ground floor elevator lobby showcases numerous wartime artifacts, including uniform, spy paraphernalia, a handbook for clandestine activities, etc. A cheery, complimentary wine service is presented Monday - Thursday afternoons. Guests have an opportunity to meet and converse over free flowing white and red wines, complemented with assorted hors d'oeuvres. A staircase leads to a mezzanine quite breathtaking for its beauty. Ceiling, pillars and walls are adorned with brilliant white, ornately cast plasterwork. An outdoor patio extends toward Caxton Road, creating a comfortable bower for enjoying an afternoon glass of wine or cocktail. As a former hotelier of many years, I could not help perusing the property's meeting space. Situated on the ground and 1st levels, the 14 event spaces and 9 breakout rooms, encompassing 8,460 total sq. ft. are conveniently accessible and usefully flexible. Unsurprisingly, event spaces reflect the same ornate elegance as the lobby and mezzanine in general. On the 3rd floor guests can view the hotel's bee terrace, which is home to 350k (or so) bees nesting in hotels of their own and providing honey to the kitchen. A rooftop garden similarly provides fresh fruit and vegetables. Guestroom floor hallways are charmingly labyrinthine and impeccably maintained. Guest rooms are comfortable, equipped with the usual amenities, including refrigerators stocked with complimentary water and candy bars. Of particular note are the bathroom's large, white, downy-soft and densely napped towels. In short, the St. Ermin's hotel affords guests and visitors a historically important, artistically graceful and welcoming experience. Would we return? In a heartbeat!

Truly exceptional hotel in the Marriott Autograph collection with excellent service and a refined attention to detail. Got a last minute booking here with points and couldn't have been more satisfied. Perfect location, excellent anticipatory service and an old world charm. Awesome.

We stayed at St Ermins w our 3 teenagers for a family vacation. Our room consisted of 2 queen beds, a sleeper chaise and 2 full bathrooms. It worked perfectly. And we can't say enough about the hotel- the staff was terrific-- front desk, concierge and housekeeping were all fantastic. The courtyard and lobby are beautiful. The bar and restaurant were both great. And the location is also terrific. Highly recommend.

I'm in love with this hotel! From the minute we arrived on the property till the minute we left, every single employee we encountered, from check in, to host at tea, to breakfast, to housekeepers in the hall, was at the top of their game. Having stayed at many hotels over the years, I know how exceptionally rare this Is. Additionally The way this hotel smelled was intoxicating. By far the best smelling hotel I've ever been in. The hotel location was superb for what we wanted to do, tucked away on a quiet street in the middle of everything, close to the tube. We are Marriott platinum members and received a free daily breakfast, which was phenomenal, and accommodated our gluten free diets well. The rooms are small by American standards but still this is one of the best hotels I've stayed in decades. Thank you for a magical visit!

St. Ermin's is a wonderful hotel, we stayed during the end of our London trip. The hotel is beautiful, when you arrive you're greeted by the friendly and helpful doormen and you feel the luxurious experience from the start. Katia checked us in and she provided exceptional service! She sent us a bottle of champagne to celebrate our special occasion which was so thoughtful. Our room faced the courtyard and we had access to everything we needed. We ordered room service and enjoyed a tasty breakfast. We can't say enough about this hotel! Go for the experience and leave with amazing memories.

I picked this for my first solo international trip and wasn't disappointed. The hotel is historic and has many cool historical ties. I love that I had a cocktail in the same bar as Churchill. I love that they even had a bee sanctuary. Staff was attentive and available. It is close to the Tube, Buckingham Palace and Parliament.

UPDATE - I was pleasantly surprised how St. Ermin renovated such a classic older building from the 1800's to the property it is today. The lobby and rooms are modernized --- but it doesn't lose the charm associated with buildings of that era. The property bar and restaurant were very good. I encourage visitors to eat at least one breakfast at the property. Specifically the restaurant wait staff is amazing and the breakfast buffet has anything that you could ever want. But the best thing that this hotel has going for it is the location. I have stayed in London many times, but nothing beats where St. Ermin is located. Within a 1-2 minute walk you are at the tube station. I did run into a double billing issue that drug on for several weeks. It wasn't until I worked with a manager that took the time to ask the right questions and discover a computer error. Luckily, I had kept all my paperwork.

Great location. Walking distance to Buckingham palace. Tube one block away. Uber takes 2-3 minutes to pick up in the morning. Rooms are tight but clean. Recommend upgrading if you are Bonvoy member. I got a good deal for a larger room (bear in mind I came in low season). Service and overall staff is 5 stars. Reception, Concierge and restaurant staff very friendly, multi lingual and very helpful. Breakfast buffet is decent: fruit, ham, salmon, cheese, scrambled eggs, bread and honey (more on this later). Espresso. Recommend ordering poached eggs, they serve them at your desired term. Great for start of day. Hotel has good stories on Parlament members and even former spies. Ask the reception and they will tell you details and a useful booklet. Property has good personality and lots of little places to read, work, unwind. Second floor (or 1st floor in UK) has a very cozy tea room for afternoon tea. Reservations recommended. Third floor has a bee hive and they serve honey from them at bkfast. Only one piece to improve and get to 5 stars. Gym was very tight and not properly ventilated. Recommend looking at expanding it. Comparable properties in near by locations have a better space. Other people commented on lifts not working. I did not experience that at all. I'll come back and recommend!

This is the hotel where you always feel like family! I've stayed here many times pre Covid, but we just stayed here for our babymoon. The staff that was still the same recognized me! Christophe at the front desk is an asset, and Stefano in the Caxton Grill is such a pleasure! For someone that can't currently drink cocktails, the mocktail make you feel like you aren't missing out. My husband loved every cocktail that he had, which he enjoyed trying at least a new one a day. The location is amazing, walking distance to a lot of the main tourist attractions. They were currently having a summer fun special with drinks and entertainment in front of the hotel, and it was so much fun! The director of food and beverage remembered us from meal to meal as he seemed to check in at the restaurants and afternoon tea. We can't wait to go back and bring our little one!

Stories of England's Spies surround this property, even a book written about it. This is a boutique hotel. Quaint and lovely. Beautiful rooms though some feel a bit smaller than expected. The gem for me was location, location, location. 10 minute walk to Big Ben, Westminister Abbey, Parliment Square, River Thames, London Eye and the list goes on. My room was quite comfortable. I loved the shower as it was a rare time I could fit under it and water pressure on the 3rd floor was excellent. A well known restaurant is on property and the breakfast buffet is an excellent value. Many shops near by if you need one and a post office, shoe shine, and pubs. The "tube" subway is around the corner.

We recently stayed here and I highly recommend this beautiful hotel that has so much history. Winston Churchill stayed here and they have a display in the lobby explaining his ties to the hotel. The staff is top notch!!! So helpful and they go above and beyond to make sure you have an amazing time in London. Great location too!

This hotel was beyond fabulous! The location is perfect! Walkable to so many landmarks as well as restaurants and pubs! My room was roomy and comfortable with a wonderful view from the bay window! The turndown service was a wonderful touch! The bar at Caxton was a wonderful place to end my evenings! The drinks were amazing creations by some of the best and friendliest bartenders! I will be back on my next trip to the UK!

Enjoyed my stay at St. Ermin's, and there was plenty to appreciate about the room, proximity to nearby pubs and attractions, etc. Breakfast options were great, the suite (photos attached) was spacious, and it was a beautiful hotel overall. The one disappointment I had was with the staff regarding a lost item. The individual staff members (we dealt with several) did not seem empowered to help my wife with her issue, and they did not follow through on attempts to resolve. I've experienced better customer service at other Marriott locations, so this didn't sit well with us. While other locations may have gone out of their way to mitigate, we did not feel there was any sense of urgency to help or much attention to detail.

I expected so much more. I booked this hotel months and months ago and was so excited for my stay at my fancy London hotel. My experience wasn't quite as I imagined it. The hotel and lobby are lovely and provide endless photo opportunities that mimic what's shown in online photos. My disappointment came with my room. At check in, I was told I couldn't be upgraded due to being sold out one night in the middle of my stay. No worries, I always hope for an upgrade, but have come to never expect one despite my Titanium status. So glad I stay so loyal. This hotel has two very small elevators that will take you up to your floor. They comfortably only fit four people, but more will squeeze inside. The directions in the hallway finally led me to my room, but I found a much easier path on my own opposite the directions. My room was so TINY. It was smaller than a room in NYC with no view to speak of at all. There wasn't even room to put anything away or to store my suitcase without it being in the way. The only thing smaller was the bathroom. You couldn't do anything in there. There was no place to put my makeup, lotion or anything. The only thing I liked was the shower, which was pretty great. The bed was the most uncomfortable Marriott bed I've ever slept on. It was as hard as a rock and the same goes for the pillows. I didn't sleep well at all. I actually hated knowing that each night I had to sleep feeling so uncomfortable. Another reason for not sleeping well, I'm sure, was the hallway noise. The doors slams when they are closed and you can hear this repeating all night long. This hotel is close to a few restaurants, but not a ton. You will need to use a cab/Uber or the underground to get to better restaurants a little farther away. I recommend exploring spots outside of this area. The gym is beyond awful. It has like five machines that offer you the option to watch two news stations or some silly movie network. It's also as small as could be, maybe the size of one hotel room, and with two people working out, it felt both awkward and crowded. Getting a cab is tricky here. Some days it was very easy, other days I waited 15 minutes. Be prepared. Overall, I'm disappointed I spent my time and money here. This is a costly hotel and I expected much more, especially from the rooms.

My wife and I do a bit of travel and always look for the finer hotels in a city. Several years ago we discovered The St. Ermin's Hotel in London. It was extremely well located, and the rooms and service were exemplary. Then, we stayed at St. Ermin's Hotel at the beginning of the month. We were given the smallest room I have ever seen and I was an executive for Hilton and InterContinental hotels. The room maybe was 100 square feet. We had to leap over open suitcases to get into the bathroom. I called down to the front desk and asked to be moved. Then said sure...the next day. They told me the hotel was sold out. That was interesting as their own hotel reservation system was selling rooms. The St. Ermin maybe be less expensive then other London hotels...but maybe not as we paid $350.00+ per night. The hotel should not be in the Marriot Autograph Hotels Collection. Heck I called the front desk and asked how I could access CNN and was told they did not offer it as it was a paid channel. Huh? I doubt we will return to this property again...I cannot emphasize how small our room was...laughable.

Gorgeous hotel located in the heart of London. Great place to walk to Big Ben, Westminster Abbey, the London Eye, And Buckingham Palace to name a few places. Plus, it's a Marriott hotel so I get points for staying! I recommend doing the afternoon tea here as well. Make reservations in advance especially if you're going on a weekend. I love that the hotel has their own bee hives along with rooftop garden. Customer service was excellent! I'm usually never disappointed with the Marriott family.

This hotel is a great hotel for tourist attractions and upscale affluent customers A lot of history with this building and hotel Great history . Check in was a breeze Europe is a different culture especially if your not from there .

Quaint little hotel with Old World charm in Westminster area. Conveniently located to Buckingham Palace, Westminster Abbey, The Mall--all walkable distances. St. James Gate and Victoria Station are the closest and less than a 10 minute walk from the hotel. There are quite a few great cafes and pubs nearby. Upon entry there is a wonderful view of a beautiful staircase--I had a mini Downton Abbey historical moment. The lobby is lovely--spacious, white and brightly lit. The doorman greets you and directs to the front desk to check in. The staff was so helpful (offering their recommendations when asked), very professional and checking in was a breeze. The concierge well informed and provided great tips for navigating through The Tube. After checking in, some observations: the hallways are narrow, more than a modern hotel, but this adds to the old world charm; lifts are available, but they are slow, small and can be cramped, particularly with luggage. I found it faster to walk the "half-steps" stairwells to get between floors, so long as you don't have luggage. Some of the steps had a little creak, adding to the charm. The room, we reserved a larger room with 2 double beds to accommodate 2 adults and a teen, were somewhat smaller than I was expected but was comfortable/cozy, nonetheless. Our room had no additional seating other than the desk chair and/or beds. We placed out empty luggage against the wall, this taking away any additional space the room may have had (the wardrobe could not store all of our pieces of luggage). My understanding that small rooms are not uncommon in London. The view from our 5th floor room was of the entrance/courtyard, so it was very pleasant and surprisingly was not noisy at all. Overall, enjoyed my stay and would stay again.

I arrived at this hotel very late at night. I had requested a king size bed. The gentleman a guest service guest told me that they absolutely had no rooms with king beds. After a few minutes of back and forward the attendant next to him signaled that she could help us. She looked into the system and found us a king size bed room in the third floor. We were exhausted but very happy that we got thee room we wanted. The room was very clean and cozy. We ordered room service and the food was delicious. They also gave a couple of extra bottles of water. We had breakfast at their breakfast bar and it was a pleasant decision. We were sit by a host and she explained how the self service process work. Despite of the mishap at the beginning it was a very pleasant experience!

We had a 1 day layover in London before going home and I am so happy we booked this place. This is a super quaint hotel located in the center of Westminister. The staff were all very friendly and gave us great recommendations while we were here. The hotel lobby is beautiful and the outside decor is adorable with the red brick walls. My only complaint was that the rooms were a little on the small side but other than that, everything was very clean. Location is amazing. Walking distance to almost everything: Big Ben, parliament, London Eye, Buckingham Palace! Everything was less than a 10 minute walk. Also walking distance to Victoria station where we took the Train to the airport. Breakfast: AMAZING. So many selections!!! Fruit, bread, cereal, yogurts, even had gluten free options of muffins and cakes. We really enjoyed our breakfast here and I liked that it was included for us so that we could eat conveniently and then go about our day without worrying about food! Overall I enjoyed my stay here. I do believe it was a little on the pricey side however it was worth it for us since we were here for such a short amount of time and we wanted to see as many sites as possible!

The hotel itself is lovely. The garden when you walk in and the cool design of the lobby are enchanting. The location is great for some touring and also convenient to St James Park station and a bit further walk to the Westminster station. Breakfast as a platinum member was very good as well. The room design was very nice and very clean. The general service was good, they were always prompt with requests for extra pillows, bath towels, etc. Docking stars for 2 reasons: 1. The hotel is very loud. Every time a door closed it sounded like it was in our room and I could hear people walking above me and running outside of my room. Not terrible at night, but makes an afternoon nap impossible. 2. As a platinum member, I was told my room upgrade was going to be a king bed, we got to our room and it was 1 queen. Not terrible, the room was still nice, I just found it odd given that I requested this since my significant other is a former athlete and is very fit, but quite large. The shower was also comically small, he had to shower sideways and his 6'3" head grazed the ceiling. I'm fit and 5'8" and had to shower sideways and was hitting my arms on the glass as well. Not exactly relaxing... We've traveled with Marriotts all over the world and this shower was definitely the smallest.

Great location. Splendid staff. Modern upgrades to the rooms. And, a really lovely lobby and complimentary restaurants. What more could you want in a vacation or business travel hotel?! We stayed in an Executive Suite with our nine year old daughter, and the room afforded more than enough space for our three person family. In addition, we made use of the restaurants onsite to get our daughter late night meals. We've stayed in a number of hotels in London - and the St. Ermin's Hotel ranks as one of the best. We will definitely stay here again. And a big thank you to the super friendly and helpful staff and consiguieres.

Beautiful hotel is located within walking distance to Westminster Abbey, National Galley and the tube station is just around the corner. We were able to use with our Marriott membership. The entrance is classy all white. There is afternoon tea, very proper!

The exterior and garden was beautiful and location fantastic. Many of the staff members are friendly and very service oriented. We are Gold level and so told at check-in given the upgraded room was not available that our breakfast would be discounted (this didn't happen on final bill). Our room may best be described as dysfunctional. To dry one's hair, one has to plug in behind a bed table and crane one's neck. The shower is an accident waiting to happen--getting into the show a feat! Upon arrival there was no hot water--remember how much one wants a shower after an international flight? The other odd piece was someone knocking on your door each day or entering simply to ask, "Has your room been cleaned?" Don't they know? There is a decent breakfast buffet and room service while a 40 minute wait offered an excellent salad. Again, the fellows who help with luggage, collecting a taxi and so forth were extra courteous and helpful. If they could just reconfigure their rooms and adjust some operations, the rating would have been better. And the old roller curtains overlooking a construction site not pretty!

Very nice hotel. Front Desk staff was very friendly and helpful. Hotel was clean and staff was very courteous. I will definitely return.

Check in The check in process was smooth. I arrived early but my room was not ready so i left my luggage with the bell boy and started exploring. Room The room is small but has a very modern feel. Location Great location. The hotel is near Big Ben, Westminister abbey and the Coca cola eye. It is also very close to the royal place. very safe neighborhood to walk around at night. food i did not eat at the hotel but there are great food options nearby. do not try starbucks if you are american. try a local cafe or shop. you are in london for a reason. Overall this is my first stay at an autograph hotel and i was impress. would definitely recommend.

Every visit is a little nicer and we were treated royally this visit for my birthday. A very nice dessert and card were provided as well as a congratulations from much of the staff. Lovely, room this time, everyone is unique. One in our group got an amazing 2 1/2 room suite, beautiful. Wonderful breakfast is in option in the bar area, at times there are free cocktails at happy hour and there is an honey bee apiary on the roof of the hotel. The location is wonderful and close Westminster and more

Their rooms are not accurately depicted on their website. The room I had was the same as the pictures for a regular room even though I paid for an executive "larger" room, it was exactly the same one pictured for the basic rooms. Their explanation is "we have a range of rooms and it varies in size". But paying for a "larger room" should mean it's larger than the basic room. Giving it 3 stars because the breakfast was really good. Otherwise, the accommodations were not comfortable