St James Hotel

Stayed here with my husband and adult daughter on Christmas Eve. We had a large Executive room with a double sofa bed for our daughter. The room was clean and comfortable with lovely little extras. We had drinks in the bar before our night out and they were reasonably priced in a cosy lounge area. We all slept well in our very quiet room. Breakfast was lovely, varied and tasty. We were also treated to some lovely treats in a Santa stocking on Christmas Day morning left outside our door, so lovely. We had a great stay and have booked to stay again with my husband for 3 nights over the New Year period, which we are very much looking forward to!

Have stayed in this hotel a couple times now, each time the stay has been top tier. Customer service at the desk was excellent and very accommodating. The hotel and rooms are well decorated and feel very upscale. The rooms are compact, but sized amicably. Tonnes of wardrobe space if you're staying for a while, hairdryer, ironing board and the usual you would expect. Absolutely would stay again

Though supposedly part of the Best Western chain this hotel is good in parts but fails in others. Reception is efficient and friendly. The breakfasts are standard fare with pleasant service and nothing in particular to complain about. The foyer is faded splendour of marble and chandeliers and the website shows images of rooms that look luxurious. The reality is somewhat different. Although generally clean and regularly serviced, rooms are cramped with old carpets and no mini fridge. Bathroom fittings are old and in some cases in need of repair. Try to get a room on the side away from the NCP carpark as the blinds or curtains do not exclude the light. The corridor lights switch on and off frequently during the night and the light streams into bedrooms around the inadequate door seals. Probably most troubling is the hotel carpark which is located down an alleyway 150m away and needs great driving skills to get in and out of. If driving a large SUV, would suggest paying the extra to use the closer NCP carpark. In summary....adequate but not flash and somewhat at variance with its pretensions

The hotel is easy to find, there's parking outside (recommend to phone and reserve a spot). Next door is a multistorey car park which is alright, narrow to drive around and paid for on exit, but you have stairs and lifts to contend with. The hotel itself is nice, there's a comfortable reception area. 2 elevators. My room was comfortable, the bed was lovely and honestly when I checked in I was tired and didn't want to leave. There's a little heater in the room as it got cold at night, it heated the bedroom nicely but the bathroom seemed a challenge. I had to close the bathroom door as it was cold (initially I left it open in the hopes the heater could warm the bathroom for the morning) but I couldn't see any way to heat the bathroom so in the morning it was absolutely freezing (and this is the reason for one less star, it's unpleasant trying to have a shower in a freezing cold room) Full length mirror on the door was nice. Kettle provided for tea and coffee (standard uht cows milk). I didn't see a fridge so bringing a milk alternatives wasn't an option. Water was offered in reusable glass bottles (I like the idea of this but I don't like the fact anyone could have opened this or there's the question about how clean they could be, so I didn't touch them. I would have preferred a glass bottle completely unopened. I understand what the hotel was trying to do in terms of recycling and sustainability but as a solo traveller, I don't take risks like these where the bottle could have been tampered with as it wasn't sealed plus I don't know how fresh the water is). The room was reasonably quiet except for noisy neighbours coming in super late without caring about the noise and again in the morning when they went down for breakfast, rooms aren't completely soundoroof so sounds in the hallway are very audible. I didn't opt for breakfast as they're usually at times not suitable for me and in my opinion overpriced for the offering (I could be wrong here ambut I didn't try what it was like). I would most likely stay here again. It's not right in the city centre but it's close enough (and it's right by the castle). Tb was a decent size however I didn't use it, I went out to see a band then went to sleep so had little time in the room to enjoy the additional facilities.

Loved it here, nicely decorated, clean, very close to the lace market and the castle. Fairly central for shopping. 14 mins walk from the train station, 10 mins from Notts county football ground. Parking close by on the multi story car park and great, olde, pubs around the area. Friendly staff. Breakfast wasn't bad but not marvelous either. Sufficient tho

Great location, but rooms are rundown, very hot inside. Also do not take the hotel parking for additional charge - it's not next to the hotel, but 2 streets down, very narrow entry between buildings, we couldn't get into the parking at night because locals have parked in front of the entry to the parking (thankfully the hotel has reimbursed us for it). There is NCP parkinf just next to the hotel which will be a better option!

Great location within walking distance to the city. |Hotel on first impressions were good but thats where it stopped, the room was smelly with obvious signs of wear and tear in places. Bathroom dated and not fully functional. The toilet seat in our room did not stay up so how anyone is suppose to do their business I'll never know! Not hygienic having a toilet seat resting on your back! The taps were old and didn't shut off properly, water marks on the bedroom ceiling, small bed for 2 people and stains on the carpets. We did have a good night sleep surprisingly. |There is a car park next door which can be misleading on which payment meter to use. Don't pay twice as we ended up doing! Not sure how you go about getting discounted parking as this wasn't something that was offered despite reading about it prior to our stay.|Unfortunately we will not be returning to this hotel, it has the potential to be a great place within the perfect location with the castle and pubs all at your doorstep. Such a shame.

This is somehow interesting experience. Although it is located in really picturesque location, only a minute walking distance from Nottingham Castle and Robin Hood statue, the rooms are very dated. What I mean is- the sinks are yellow from clean and use comparing to sink cabinets. The bath had a cracks in it and could see the dried droplets all over the bath and bath handles. Bathroom tiles had hols in them. It was October night but room was way too hot, maybe this was something I could ask to adjust, I didn't ask as was way too tired. The window opened right to the multistorey carpark....I asked for the room with a view 😂 I suppose it was a view so I will consider this as a humour. I did say after I am staying there only for a night so I just laughed at that. One thing I must mention though- in the morning I noticed the ceiling light is flickering. It is pretty dangerous for a person with epileptic episodes or migraines so I reported it and the receptionist noted it and said it will be fixed. It is nice enough atmosphere, however it would really benefit to invest money in fixing and updating bathrooms. Staff is really friendly and suppose make it up for the minuses. I am not very fussy person, but the issues were noticeable.