Luke
Google
I would like to begin by saying how much I have valued the therapy I have received through St Martin’s. The therapists I have worked with have been consistently supportive and effective, and I am genuinely grateful for the help I have had.
However, I do feel it is important to raise some concerns about the administrative side of the service. Communication from the admin team has often felt limited and at times unhelpful. For example, when payments have been an issue, the approach has felt more like a threat than a conversation about possible solutions or support. This has been difficult to navigate alongside the therapeutic process.
In addition, there was a very serious matter where my personal information was shared in error, along with details of others using the service, through an email sent by your team. While mistakes can happen, there was no offer of redress or compensation, which has left me feeling that the impact of this breach was not taken seriously.
I want to be clear that I respect and appreciate the therapeutic work itself, but I feel the administrative side of the service needs to be improved to match the quality of the therapy provided. I would appreciate a response on how these issues are being addressed and, in particular, what steps will be taken to ensure that client information is kept secure in future.
Thank you for taking the time to read this and for the work you