St Martin's Counselling

My therapist was Monroope and she was very supportive and understanding. I told her things I’ve never spoken about before and she reassured me in the best possible way. I have came a long way since I started and although I’m not completely there yet, this therapy has made a massive difference. Thank you x

My CBT sessions provided by Monroope have been extremely beneficial. My therapist consistently demonstrated excellent listening skills, empathy, and the ability to offer clear, practical guidance. Throughout the sessions, I developed effective techniques to support and improve my mental wellbeing. I am highly satisfied with the quality of care I received and would confidently recommend this service to others. Thank you once again.

A text book example for prohibting the privitisation of any mental health service. I was forwared to this circus by the equally inept and useless Mind. I was given some free sessions , where I could hear the councilor was working from home and when they got stressed they had to start swearing at me , believing that they had muted the call. It appeared to me that they were swearing becuase they were stressed about their work load as a pose to swearing at me personally . I got some free sesssions but the councilor said I could benefit from further therepy in the future. They said if I wat for a certain time to elapse I will be avaliable for more free sessions . I said I would be graeteful . So I waited without complaint despite my mental health getting worse and the NHS cheating from the other side. Either side milking it from both ends as inept NHS services will often sign post to places like this as well . While I pay through my taxes for their high ups to shop and waitros and get their children fast track ADH cards . Long story short , I contacted them again after over a year and requested the more extensive therepy , the girl promised . After the second time of contact . I was taken through a very invasive assesment by someone who just sounded lke they worked in a coffee shop . Since then I've not heard back and that was over a year ago. This place is a text book case why private councilors should be closed down or held under strickt guidelines as mental health is not something to play about with in any civilised society . The reason places like this exist and are profitable ventured for the pros not the public . Is cause politicans can go to private counciling sessions themselves and have access to top services which they put down on publically funded expenses one way or another . Busy doing that while draining the rescources of the NHS for the majority of us .

My experience with St Martins counselling was unprofessional and distressing. My counsellor was Georgia. In my final session, the counsellor listed multiple mental health disorders without providing any rationale, placing me in a position where I had to repeatedly defend myself. I explicitly stopped the session to ask why this was happening and was told, “I know you don’t understand.” When I later queried this by email, it was reframed as “exploring different diagnoses.” I was also sent impersonal, AI-generated help sheets that were excessively long and even addressed to the wrong gender!. This occurred during a period when I was at my lowest, and the service left me feeling worse rather than supported.

Speaking with Sharon has been incredibly beneficial in helping me understand more about myself and the reasons behind my anxiety. I’ve taken many positive steps during this time and feel so much better for the experience. I’m now more settled at home, in my relationship, and at work, and I’m making positive plans for the future. Having someone to talk to has made a real difference.

I would like to begin by saying how much I have valued the therapy I have received through St Martin’s. The therapists I have worked with have been consistently supportive and effective, and I am genuinely grateful for the help I have had. However, I do feel it is important to raise some concerns about the administrative side of the service. Communication from the admin team has often felt limited and at times unhelpful. For example, when payments have been an issue, the approach has felt more like a threat than a conversation about possible solutions or support. This has been difficult to navigate alongside the therapeutic process. In addition, there was a very serious matter where my personal information was shared in error, along with details of others using the service, through an email sent by your team. While mistakes can happen, there was no offer of redress or compensation, which has left me feeling that the impact of this breach was not taken seriously. I want to be clear that I respect and appreciate the therapeutic work itself, but I feel the administrative side of the service needs to be improved to match the quality of the therapy provided. I would appreciate a response on how these issues are being addressed and, in particular, what steps will be taken to ensure that client information is kept secure in future. Thank you for taking the time to read this and for the work you

Rachel my therapist has been brilliant.She is so understanding,patient and has really helped me realise some of my struggles.She has gave me validation on some aspects in my life .She is a warm,caring person ,who ive bulit up a wonderful trust with,where i could open up to her more and more as the sessions progressed.I think she was definitely the right person for me to work with,and if needed i would definately work again with her.Highly recommended x

An incredibly helpful counselling service with a very experienced and professional therapist who was incredibly empathetic and able to help me understand and reframe my complex grief and trauma. I am very grateful for the help and would highly recommend this service.