Caro V.
Google
My group had a really disappointing experience recently. I work as a community worker on the north side of the Cork and had arranged over the phone to bring a group of 15 elderly people to see an exhibition advertised to be on until 31st December 2024.
I had let the venue know we would be coming and had asked about lifts, access etc. All was hunky dory over the phone.
When we got there on the monday morning, we were told by the staff member I had spoken to on the phone the week before that the exhibition had been taken down at short notice because of Culture Night.
I had people aged 65 to 83yrs with me, yet the staff member in charge offered no apology, nor were we offered to sit down to catch our breath or encouraged to stay for a cup of tea or offered any help in finding another exhibition or thing of interest close by.
The staff member in charge claimed I had got my dates mixed up and showed no people's skills nor kindness.
A few days later I requested contact with a manager through the website 'contact us' section. It's been 11 days and I haven't received a call or an email. A missed opportunity to connect and restore confidence.
I won't be bringing groups to St Peter Church in future nor promote its activities in my own circles.
