Priscilla M.
Google
Before the negatives, here are the postives. The cabin was cute, and we had a great view of the water. Unfortunately, only have of the grill worked, so it took forever to cook all the food we had. The customer service was great on the night of the 15th, but not great the next day.
We had called in advance before booking, and asked if it was okay to have extra guests come and play volleyball with us for my birthday. We were told yes, as long as they left at 11 pm. We've had many family birthdays here before, but we still wanted to call in advance to make sure it was still okay before we booked.
On the night of the November 15th, when we checked in, a lady at the office said to come back tomorrow and get any extra guest passes we needed, because we didn't know how many cars yet. She was very nice. We only got two that night. But we know we needed at least one more when the family that was going to stay in the cabin with us arrived.
On Nov 16th, around 12pm, another lady who was working at the office got upset with us when we told her we needed guest passes for our guests, even the ones who were actually staying with us! She said we couldnt have anyone else come who wasn't staying the night at the cabin, even though the website states otherwise, and we called in advance to make sure we could have more come who weren't staying. She was very rude and short tempered to our family who went into the office, even though we were being kind and understanding.
It put a lot of stress on us last minute because we had family coming from out of town, and we were told one thing, then another the next day.
We usually love this KOA, have great experiences, and have no problem getting the passes we need. Our family didn't use any other amenities at the resort, only the volleyball court.
We ended up having to chauffeur our family in and out of the KOA. I'm not sure if the lady at the office didn't know the policy or not, but she didn't have to be rude to us or our guests.
We made the best out of it, let it go, and still had a great time with our family despite the issues!