Vlad Schnakovszki
Google
We started our tour poorly because it was raining and Google Maps took us down a shorter but unpaved back road, on which we almost got stuck. Luckily we called them and they guided us to the starting point. Note that if Google Maps is taking you on a dirt road a few minutes before you're due to arrive, that's the bad back road and you really shouldn't go that way. Advice to managemrnt: add some signs there to guide visitors the right way.
We started with the short steam train ride, which was enjoyable even though it rained. We then continued with a guided tour of the house. A 20 minute video of the distillery and Barbados followed, which was fun, but we expected a distillery tour, even if short. Then we had the tasting, which was disappointing - only a couple of their cheapest rums and it ended very quickly. We were hoping to buy a few bottles of rum at the end, but they were far too expensive, so we bought none. Advice to management: make it clear that there's no tour of the distillery with this package, just a video. Improve the tasting experience with more variety and taking a bit more time. And do work on those prices a bit - it's better to sell more at a lower price then sell almost nothing at all.
Overall it was a great experience, especially since the guides were engaging and funny, but some tweaks could easily be made to gain that extra star.