Joyce Wong
Google
We arrived late in the evening, completely frazzled from jet lag and ready to collapse. Enter Nina, our superhero of the night! We had communicated by email prior to our arrival and in general the hotel was very responsive. Nina was so friendly and she went above and beyond by helping us lug our suitcases to the room while we sorted out parking. We had left our luggages in the lobby fully expecting to move it later ourselves.
Parking involved a short 5-minute walk to ‘t Nieuwe Werck, located a street away just behind the hotel. There was a small daily fee, but it was so great to have a dedicated spot at the parking garage because street parking is almost always full by the evening.
Our room had a gorgeous canal view, and the interior was just as charming. Bonus points for the bedside reading books (though I was too exhausted to even make it to chapter one). Kitchenette was fully stocked with a microwave, mini fridge, coffee maker, kettle, free coffee and tea. Everything was spotlessly clean, and the toiletries were high quality, making our stay all the more pleasant.
The hotel location was perfect – a charming, quiet spot just a short walk from the town centre. Ideal for getting a good night’s sleep while still being close to everything.
But honestly, Nina’s service really made it for us. If every hotel had a Nina, the world would be a much better (and more organised) place. Thank you!