phdtravel
Google
Good points: |The location is central, close to cafe Zauner, Lehar Villa etc. |Aircon! Many Austrian hotels do not have aircon despite hot summers but this one has an individually controlled aircon that works. |Bad points: |The shower is hard to change from bath tap to hand held. Look carefully at the picture on the wall. The sink tap temperature is hard to control. The taps need changing. The bathrooms need upgrading. Tub shower combo hard to get out of. The towels are lousy and thin and the floor mat was like a hand towel. So one of my party slipped and fell. |The hotel room curtains are not blackout. Just a thin cloth. Add a proper lining it doesn’t cost much! So bright early in the morning. |Pillows are so flat they collapse into nothing. Provide a proper pillow with firmer stuffing. |The front desk staff has a tendency not to look up or greets guests when they pass them in the lobby. Let alone say hello first, welcome or break a smile. Need to send them to charm school. Upon checkout the woman didn’t ask for the keys back. Later when I was getting my luggage she said “You are room …, the keys are missing.” These are the simple card keys most hotels just don’t ask back for.|That is not the right way to phrase it. She should have said “Sorry I forgot to ask for the key back. Do you have it?”. I returned the one I had and the other was in the room. That was after I stayed 4 nights. So petty and rude. |The breakfast has nice croissants but the eggs are badly done. The cereals are mostly too sweet. Have some low sugar options.
