Christine R.
Yelp
Sadly, my experience with Stag Lodge Stables was terrible from the day I booked. In early August, I booked two one-hour rides with them for the following week. A few hours later, I realized that it would be a 5-hour round trip each time, and I couldn't be away from work that long. I immediately asked if I could cancel and get a refund.
They wouldn't give me one. They said I could only reschedule. I live in the USA, so I had a limited time. Since I was going to be staying closer a month later, I rebooked both rides on one day.
There are two locations for Stag Lodge, and it wasn't clear which one I was supposed to go to. Apparently I chose the wrong one. It resulted in an unnecessary 45-min walk. Thankfully, I had arrived in the area an hour early.
From the moment they opened, the same cold/rude behavior awaited me. Lucinda checked me in, and she just seemed annoyed.
I was to ride Jason, a beautiful horse, and Martha was to be my instructor/guide for the full two hours, which was nice. Martha was *awesome*!! I loved riding with her. She gave me pointers and we had a nice chat. We trotted and cantered, and she even showed me a new way to canter!
Now, I'm the first to admit that I'm not an expert rider, but I am an experienced rider at an intermediate level. I respect horses and love animals, so I often have a lighter touch than what it sometimes requires. Jason needed stronger direction because, as Martha told me, he was so used to kids just bouncing around on him that he ignored the normal level of direction (legs or reigns).
It was a constant struggle just to keep him moving and stop him from eating! Still, it was an overall nice ride, and I thought Stag Lodge Stables would redeem themselves, until about 10 minutes from the end.
During our last canter, Jason was trying to eat while cantering! As I tried to keep him straight, I lost a stirrup, but I had been trained well. This is my 7th year riding, and I've lost a stirrup several times. I've always been able to recover, so I haven't fallen once... until today. I thankfully wasn't permanently hurt, just bruised and embarrassed. Martha was very kind and validating, saying everyone falls at some point, which I know is true. After I caught my breath, I got back on, and we continued.
About 5 min later, I noticed my phone was gone as was the crop they had me use to urge Jason on (little good it did), and I realized I must've lost them from the fall.
It probably would've taken us 5 min to get back to where I fell. Martha called in because she wanted to go back, but they didn't have anyone else to take out their next rider.
When we got back to the stables 10 min later, I saw that there were *three* workers there!! Any one of them could've taken me back out to find my phone if not taken the new rider out.
Nope. They made me walk back, which took me over 30 min, meaning about an hour had gone by. Lo and behold, my phone was gone. Because, of course it was. It had been an hour!!!
Exhausted. Frustrated. In pain and tears, I walked back to the stables and asked if I could use a computer to sign onto Find My iPhone. They said they didn't have the password for the office computer, which I don't believe for a second.
Lucinda, who had given me the cold greeting, said, "We can't do anything if someone picked it up." ... of course you can't do anything NOW .... you could've taken me back right afterwards!! She called the general manager, Laura, to see what they could do, then handed me the phone. I told her all of this (written here), but she didn't offer me a refund or anything. Overall, Laura was very kind, and she didn't know any of this until that moment.
As I was leaving, I asked Lucinda if Jason (the horse) was normally so hard to control, but she just condescendingly said how lovely he was and that he was perfect for kids and beginner adults, insinuating that I was a beginner.
Maybe Jason just had as bad a day as I did. I certainly don't blame the horse, even if he was cheeky the entire ride.
I blame the stables for--
1. Not giving me a refund within hours of making the booking
2. Not making clear which location to go to
3. Pairing me with a horse clearly not used to a rider at my experience level
4. Not letting us go back (or taking me back) to find my phone
5. Being rude and unhelpful from beginning to end
Martha was wonderful. Laura was kind. Lucinda was not.
I've ridden many places across the UK. From several 5-hour+ rides in the Lake District and Scottish Highlands to riding in Hyde Park with Ross Nye Stables.
Bottom line, don't ride through Stag Lodge Stables. There's a better choice in central London: Ross Nye Stables. They're a little more expensive, but worth every single penny.
Don't waste your time or money riding with Stag Lodge Stables. If you want to see the deer, you can do that by riding in Windsor Park, which I've also done, and it was wonderful.