STAGE 12 - Hotel by Penz

This is a great hotel in a great location. The rooms are clean and modern and the bathroom is spacious (picture included). Room also includes air conditioning, which as an American I find important. The view from the room is of the Alps, which is incredible. Plenty of restaurants and bars near the hotel, but still quiet. The hotel itself also has an excellent bar as well as a sauna and gym.

Had car trouble driving through Europe and got an unplanned stay in Innsbruck for three nights. Couldn't be luckier with the hotel we ended up in. Very friendly staff who gave us a lot of tips on what to do. The room was super, and the spa area was lovely and not very busy. Nice little gym room too.

The hotel is nice overall and has a lovely location. However, we were extremely frustrated that we paid extra to have a "mountain view" and got a room where you could see the edge of the mountains, the photo here was taken from the corner of the room with my stomach touching the TV, so realistically there was no mountain view. Our refrigerator also was broken and we weren't able to get ice in our room, so we had to give anything refrigerated to the service desk and then pick it up, which was extremely inconvenient traveling with a child who needed milk. When I asked the reception for a discount given that we didn't have access to our own fridge for 3 nights, she told us that having to drop it off at the desk (which meant waiting for 10 minutes in the lobby every time) was acceptable because "we were offered an alternative"

We arrived by train and was close enough that we decided to walk to the hotel. People with a lot of luggage or small children may feel it’s easier to take a cab. We got checked in quickly and got right to our room. We were surprised at the size of the room. It had the “bedroom” area, a sitting room where we hung our clothes and kept our suitcases, and a good sized bathroom. We were really happy with how clean it all was. Then we opened the curtains to a beautiful Mountain View. The hotel sits right on the plaza with all kinds of options for shopping and eating. We really fell in love with Innsbruck and this hotel. We never once felt nervous or afraid of any of the areas. We walked everywhere from this hotel. BTW….there is a beautiful park near by. Walk over and have a picnic while you’re there.

I had the pleasure of interacting with Riam during my stay at the hotel. She was the epitome of courtesy and elegance. Her refined approach and exceptional service made my stay more comfortable and enjoyable. Thank you, Riam, for your warm welcome and beautiful smile🤍.

Very disappointing reception service. The Arab lady at the reception was extremely unprofessional and disrespectful, showing no regard for me or my family who were standing in front of her. The service came across as cheap and low-quality, and her behavior was inappropriate, especially in front of my husband. Only when I confronted her did she change her attitude. Overall, a very bad experience — definitely not recommended for families.

What a joke of a hotel. Our first room had an air-conditioning unit that made loud, constant noises (see attached video). After reporting it, we were moved to a different room, but things only got worse. The second room was much smaller, had a tiny bathroom, barely working lights, and a lovely view of the dumpsters. The aircon there also made noise, just slightly less often. We asked to return to our original room once the issue was fixed, but were told that was “not possible since they are fully booked” and that we should be happy with the new room because it had a “view.” The only good thing about this place is the location. Everything else was frustrating, disappointing, and unprofessional. Would not recommend.

Great Location, But Falls Short on Comfort Stage 12 has an unbeatable location right in the heart of Innsbruck’s old town — perfect for exploring the city. However, the hotel itself feels quite basic despite its modern appearance. The bed was too soft for comfort, and the air conditioning didn’t work well, which was a letdown especially during warmer days. I booked a mountain view room but mostly saw the building opposite, which meant keeping the day curtains closed most of the time. A bit disappointed overall, considering it’s a relatively new hotel. It’s decent for the location, but don’t expect too much in terms of comfort or amenities.

This is a fantastic hotel, especially if you book a mountain view room with balcony on the top floor - a bit more cost but totally worth it. Our room has the bed facing the huge picture window - and with the huge balcony (big enough to have a party on) having clear barriers the view's unobstructed and simply stunning, you'd never get tired of looking at it. Bed is firm, good shower (also has a view as it's glass encased and at one end of room - only the toilet has a door). The hotel is quite new - opened in 2017, stylish and modern, with bar and restaurant and shady courtyard. Breakfast is an optional add on, not cheap at $20 (maybe less if included at booking) but is a very good one with a huge variety of everything, a sumptuous continental with a hot egg/sausage dishes. This is also the only hotel on this trip where we used the spa repeatedly - the steam room and 2 saunas were fabulous, spacious and not crowded (No attendants). Location is excellent as well, on a pedestrian street packed with shops, restaurants, grocery stores, right on the edge of old town. It's one km distance from the train station so a bit of walk or can take the tram from there (#5 for 2 stops to Rathausgalerien - an indoor shopping plaza next to the hotel). They don't provide coffee or tea (I was told there is a vending machine somewhere in the building for that), but there is an electric kettle in the room. They provide the free Innsbruck transportation card for the trams etc for 2+ night stays (you might have to remember to ask).

This hotel is very walkable to everything and has friendly staff, but I cannot give a hotel 5 stars if you don't have coffee in the rooms, period. The Mountain View is ok (other Innsbruck hotels have better), the AC in July was most welcome, and the shower was nice. The beds were comfortable and the breakfast buffet was great. I didn't love their coffee in the breakfast room either though.

We needed to leave our scheduled accommodations. Stage 12 had a room available, so I booked it. The employees of this hotel are the kindest I've ever met in the hospitality business. From the young woman who secured my reservation, to the young man who made me a cappuccino in the very early morning........Everyone was cheerful, helpful and genuine! This is a newer hotel......So there's clearly much attention to detail. Our "family" room was spacious, comfortable and clean. (Our room didn't have views, but that wasn't a priority for us.) It had a safe, refrigerator, kettle, instant coffee/teas, and plenty of electrical sockets. Towels were plush, but not overwhelmingly heavy. Wonderfully deep soaking tub. The spa, including 2 saunas & a steam room, was beautiful and very relaxing. We were also provided with plush robes for the spa area. The outdoor bar was a welcome, quiet, respite from the noise and hustle of the Old Town. We didn't have breakfast, however there's a large breakfast area with what looked like a broad variety of both hot & cold foods. (I thought the coffee was quite good.) Tables were fully set, waiting for guests to arrive. Finally, the hotel has a complementary laundry room. (Including soap!) The laundry facility has 2 washers/dryers, an iron & ironing board, and drying racks. Everything in Stage 12 perfectly suited our needs. The employees were beyond expectation. And the rates were reasonable. I can highly recommend Stage 12 to anyone visiting Innsbruck!

I had the most wonderful time at Stage12 with my girlfriend in my 3 days. Excellent food, friendly staff, beautiful room with a nice view, and the hotel director (Christopher) was one of the most kind, earnest, and thoughtful men I've ever met. Truly a pleasure. If I ever return to Innsbruck I know where I will stay.