Stamford Grand Adelaide Hotel

We arrived at the Stamford on 7 January on a 44-degree afternoon, expecting the standard we had previously enjoyed here. Unfortunately, this stay was a complete letdown. Upon arrival, there was no valet, no staff at the entrance, and signage indicated self-parking only. We were forced to park at the Stamford car park, where the ticket machine wasn’t working, boom gates were up, and the car spaces were extremely tight. In the extreme heat, we had to carry our luggage through the car park and search for lifts, arriving at reception already hot, stressed, and sweating—hardly the welcome expected at a 4.5-star hotel. We were allocated Room 623. The room was stifling hot, with multiple bay windows and no air-conditioning turned on. Once cooled, we immediately noticed a strong mouldy cigarette smell, which required opening the windows. The room itself was not what I had booked. I later confirmed that I had reserved a Grand King Room, yet we were placed in a Junior City Suite, which staff later referred to as an “upgrade.” This was absolutely not an upgrade. The bathroom was unhygienic and outdated: -Aged, calcium-filled showerhead -Mouldy and dirty flooring and corners -Old mouldy shower curtain -Inconsistent water temperature and pressure After showering, I didn’t even feel clean. I attempted to contact reception, only to discover the room phone did not work. Reception queues were consistently long, and I didn’t want to cause a scene during what was meant to be a relaxing getaway. As the stay continued, the condition of the room became increasingly disturbing: Stained carpets, dusty surfaces throughout Thick dust on lamps, bedheads, cupboards, wardrobes, and light switches. -Wardrobe with missing chunks of wood -Visible mould near the bathroom door -Dirty window seals -Stained duvet, chairs, and lounge Towels were rough and irritating, forcing us to use pool towels instead My asthma noticeably worsened, which was clearly linked to the dust and poor cleanliness. We barely slept the final night, feeling dirty, uncomfortable, and unwell, and honestly just wanted to go home. At checkout, I raised the issue of being given the wrong room. The response was, “Oh yes, you were actually upgraded.” When I explained the condition of the room, the only compensation offered was complimentary parking—parking that was already substandard, self-service, and something we wouldn’t have paid for regardless. This stay cost over $300 per night, and the room was unhealthy, unhygienic, and unacceptable. I’ve stayed in far cleaner rooms at budget hotels for less than half the price. Our previous two stays at the Stamford were modern and enjoyable, which makes this experience even more disappointing. It genuinely felt like Room 623 had been unused for weeks or months—a forgotten, last-resort room placed at the end of the hall. This was meant to be a luxury escape when we truly needed it. Instead, it left us frustrated, disappointed, and counting down the minutes until we could go home. Something has seriously gone wrong here. Upon complaining Via Email , all we were offered...25%off our next stay , breakfast and $100 between us to spend at the restaurant. Why would I want to give more money to this place?

Perfect location. High tea was not a fantastic experience. The food was mediocre. Cold and overdone. Sandwiches were the best thing on offer. The staff were friendly. Chamomile tea was served in an Irish coffee cup. The second one came in a giant mug to try to pour into a teacup. The area had a great view but windows were dirty, searing and tables are like your local bakery. Nothing upmarket or stylish. The bar staff were friendly. Drinks reasonably priced. The bar itself is elevated and presented well. Old fashioned seating, chesterfield lounges and chairs.

I used to live in Glenelg and it was great to walk along the beach then pop in for a drink or two. I’m not put off by the works on jetty Rd, but sat outside having a cider, Glenelg is still a great place to visit. However. The Grand…..my oh my…will someone do something about the bang, bang, bang, gym music that constant jars against our eardrums! I’ve had a quick glance around..a few tradies, a couple of tourists, but mostly everyone sat outside is over 50. That’s great.. but can’t you play some music that ALL generations would like..Gerry Rafferty’s Baker Street? Bruno Mars and Lady GaHa I’m not opposed to. But this acid-trip droning of senseless ‘music?’ All that’s missing is the strobe lighting. Whomever is in charge of Facilities also needs to lobby the (no doubt wealthy) owners to re-invest some of their profits from this prime landmark, into tarting the place up. It’s looking drab and sad and innneed of a complete makeover.

I am writing to formally raise concerns regarding the experience my wife and I had during our stay at the Stamford Grand on the 14th & 15 Nov, booked using the Coast is Calling accommodation voucher. While we appreciated the voucher and the $200 contribution, several aspects of the stay were unacceptable given the cost and our mobility needs. Key Issues Experienced: • We specifically requested a room with a walk-in shower for safety reasons; a supplement was charged for this essential feature. • We were offered “city” or “ocean” view options only at an additional cost. • Parking was charged separately. • The evening meal at the hotel restaurant was poor in quality and not value for money, falling significantly below the standard expected. • Breakfast service was understaffed, with items frequently running out and not promptly replenished. • The total additional charges beyond the voucher left us paying over $800 for the stay. These extra charges, combined with the quality issues, meant the booking failed to deliver a comfortable, safe, and enjoyable break. A review of accessibility-related charges, particularly the supplement for a walk-in shower, for elderly guests which should be considered a basic safety accommodation rather than an upgrade. and will discuss this with an Aged rights advocate seeking advice for aged care rights facilities and further assurance that service standards are adhered to. Particularly in dining and breakfast provision, will be improved for future guests.

Ocean view rooms are great. Spacious with an awesome view looking out. Breakfast didn't start til 7am. Bit hard when you're on golf trip. Nice location on the beach with lots of food and places to drink around the hotel.

Honestly I’ve never been so disappointed… For a room that was nearly $900 for a single night it was a total let down.. First and foremost, having to pay for parking after paying that much for a room is downright criminal.. My wife and I have stayed in a few hotels before, but never any in this exorbitant price range, but we decided to splurge for our date night given her recent diagnosis it would be quite some time before we would have the chance to do so… 1. I could have sworn I booked an ocean view suite, but apparently not, I think your website needs some work it’s a little confusing. Asked if we could upgrade to an ocean view upon check in but hotel was fully booked… understandable but disappointing. 2. Room was described as having a 2 person spa…. In what world is it a 2 person spa? Even sat upright by myself I could not stretch my legs out straight and I’m only just 6ft tall. Cracked and broken tile around the mountings for the safety rail also needs to be addressed.. 3. The tv system is horrible and clunky to use, no simple smart tv apps, you have to use stream cast to watch anything, which is clunky and unreliable, often not working at all.. it’s would freeze and stutter sometimes dropping out completely.. couch/sofa not very comfortable either.. certainly not worthy of 4 stars 4. Absolutely horrible mattress, I’ve stayed in hotels less than half the cost of a single night in this room and they had higher quality mattresses, the only time I’ve come across a worse mattress was a cabin at a caravan park. 5. We decided to take the two chairs outside onto the balcony to watch the planes land at the airport and enjoy the view of the city.. for some reason which we hadn’t noticed until we sat down, one chair was completely soaked with what I hope was just water, but it soaked into my wife’s PJs so that ruined that. 6. Given all the complaining local business have been doing in the media about the works on jetty road, claiming the heavy impact on their business, everywhere was fully booked out on a Saturday night, which I guess is great, but even as hotel guests we couldn’t get a table for dinner, so we decided on room service.. again a let down, for a 4 star hotel it was very average, one steak ( Tiny for $65 ), one snitty ( was alright ), but the spring rolls were very tasty.. but $6 for a can of soft drink… are you insane.. online ordering for the room service was also clunky and confusing much like the booking process for the rooms.. my elderly mother would have no chance of navigating your web pages.. 7. Mini bar prices, don’t even go there $$$$$$ 8. The view of the city was nice, you do get a lot of noise from jetty road, even without the traffic and the trams the people are noisy, but that’s to be expected.. In summery we will not be back, nearly $900 at a discounted rate for a 4 star suite which felt more like a 1.5 star motel, dated rooms, clunky tech, terrible bed, having to pay for parking, very average food and misleading statements about the spa. How this hotel has a 4 star rating bewilders me..

Always a beautiful stay, the rooms are clean with a stunning view. The food was delicious, the pool and spa were relaxing and it's in prime location to parks, ice cream, other restaurants, the beach ect. Our favourite place to stay! Can't wait for our next night away!

Obviously trades on its location and proximity to the beach. This hotel needed a renovation 10 years ago, and charges exorbitantly despite this. You pay extra for every little thing, including parking and delivery of in-room dining. That was a first for us, and after paying a ridiculous amount for very average fish and chipss, to have to pay an extra $5 to have someone bring it up in the lift was so disappointing. We rang house keeping without anyone answering, so we rang reception. They got our order wrong and then promised to ring house keeping for us. We never heard from either again. For the price, such a disappointing experience. Stay there for the beach, if you must, but don't eat there. Plenty of better options on that strip.

So many times have I been here for wedding receptions so it was a nice change for a bride-to-be to have her hens night starting off with an Afternoon High Tea. A glass of sparkling white was served to everyone at our table and the delicious trio plate of delectables were soon eaten. There was plenty of food to go around.

GOLDEN OLDIE ! My wife and I stayed here many moons ago when we lived in North Adelaide, SA. We actually took the historic Tram from Adelaide which was a ton of fun ! It's a lovely hotel with great food, good service and a nice vibe. We were hanging out at a fun jazz festival just outside when someone offered to take our photo. Glenelg is a fun town next to the ocean with lots of interesting things to see and do. Put it on your list !

Stayed here in a Ocean View room with balcony. I found that it was more suited for one person. As there was one robe. Snacks for one and so on. The water pressure was amazing in the shower. We ordered room service that was actually really nice very filling. The bed was amazing. Very comfortable. The spa was great but would be better suited if the pool was heated more. And the roof was covered was cold sitting in a hot spa. We did how ever find a hair on the towels in the bathroom but aside from that our stay was nice and was nice to get away.

We had lunch at the bar side. The prices were extremely high and the food wasn't really that great. My kid had soggy fish and chips. The view is nice and you can sit outside but was disappointed overall.

Awesome location, faultless service. The room was fabulous, clean and spacious. Check in and out was seamless. Can't beat both the view and proximity to top class restaurants, the beach and the tram. On our first morning we needed a quick light breakfast before our wine tour. The lovely attendant allowed us to do coffee and croissants as opposed to the full buffet breakfast. Very flexible. The coffee was even good. There's an amusement park with a merry go round, bumper cars, mini golf and a mini kids train all inside. Plus a very cute Ferris wheel within a stones through. Plus awesome shopping. Prices were reasonable too. They even allowed us to slip the bill across two credit cards and stored our luggage after we'd checked out. I recommend this hotel.

Glenelg was one of the first places I visited in Adelaide six years ago, and I was well overdue for another trip. Lounging in the shade of a Norfolk island pine tree, I noticed some other picnicking groups with high tea stands. "Gee they're organised" I thought to myself. Then I noticed the empty stands being returned to the Stamford Grand. Amazing, an al fresco high tea on the beach. Of course the lure of savouries, sweets and a coffee on a picnic rug was far too tempting. Despite not having a booking, the waitress at The Promenade restaurant inside the Stamford Grand Glenelg was able to seat us for a few minutes while a picnic blanket and High Tea stand were readied. A variety of High Tea packages with different inclusions are on offer, and we opted for the basic High Tea for two. My first impressions were that the Stamford staff were very organised with their al fresco high teas, providing a picnic blanket and hot drinks in takeaway cups. Secondly, the volume of food on our High Tea for two was very generous, plenty enough for three people to enjoy. Three kinds of double-decker ribbon sandwiches made up the bottom tier, ham and pickles, smoked salmon on brown bread, and multigrain with cucumber, avocado & tomato. They were all tasty, generous in filling, and of course without any crusts. The middle tier was comprised of three different cakes, fruit custard tartlets, Belgian chocolate mousse cakes, and raspberry lime "chiboust" which reminded me of junket in texture. The tear shaped chocolate cakes were outstanding, light mousse with shiny ganache topping on a thin cake base. Rounding out the high tea was eight, still warm, drop scones with strawberry jam or to my delight Belgian chocolate sauce. For a treat by the beach with a touch of class, you could do far worse than to try high tea picnic. Having tried it outdoors, it's the way I want to take all my future high teas!

Have been staying here every year, for over a week at a time, over Christmas and New Year, for the last 6 years. Awesome rooms. Awesome staff.

I really liked this hotel but today I discovered they do not have guest laundry. I come here for 2 weeks at a time. It's really a shame because I like everything about this hotel except that, and it's a deal breaker. I will book elsewhere because of that.

Location, location, location! The Grand is visible from so far away. If your lucky enough, or rather rich enough, to book one of the upper level rooms facing the beachfront the views are absolutely amazing! Rooms are of course very nice. Service is what I would call upper class style. They do a great job considering how busy they get down there in summer especially. On New Years Eve you can barely move in the place they have so many different functions going on in different area's. It's a great atmosphere though and perfect location right at the end of the tram line and Jetty Road, right at the start of the jetty itself and surrounded by beautiful beachfront, heaps of shops and plenty of entertainment. They have also gotten involved in activities at the Bay with things like people abseiling down the side from the top. I have also spotted some celebrities here!

I think the Stamford Grand is one of the better hotel destinations in SA, especially in Glenelg. I agree with Michelle, try and snag a beachfront balcony, as the views are breathtaking. I've had nothing but fantastic service each and every time I've stayed here, but for the price, you'd expect nothing short of exceptional. The rooms are lovely and spacious, with modern furnishings, and luxury amenities. If you are planning a trip to Glenelg, keep checking wotif. They often had really good deals.

Thoroughly enjoyed High Tea for my Birthday recently! Good value for money and the food was yummy! Service was Great!

The Stamford Grand Adelaide is something of an Adelaide establishment, having been around for ~20 years right on Glenelg Beach. The hotel has been the venue for countless weddings and school formals over the years, but the property is not looking too tired and provides a solid 'Stamford' service experience. The rooms are clean, and get an ocean view room if you can as the views are stunning! The gym is well equipped, and the pool is nice (albeit crowded with kids when we went). Wi-fi is a bit expensive, but for a beach holiday you should stay offline anyway!

The Stamford Grand holds various purposes including perfect night and day settings. Most commonly I have attended weddings here, and for that I really do think The Grand is exquisite. The foyer remains extravagant for Adelaide standards, with staff in full chauffeur uniform. There is also a grand piano playing various classical tunes, and often by a ghost of a piano player. The views are stunning, and the venue setting contains a large balcony which overlook a beautiful dark sea. The function rooms are not cheap however definitely capable of holding a special day filled with perfect memories. Although I have never stayed within a hotel room here, I have dined before and recommend eating here, especially breakfast. There is a beautiful buffet, which is best enjoyed whilst sitting within the outdoor ground balcony, and on a lovely warm day. Note: Times vary.

Worst hotel experience I have ever had, the rudest of staff I have ever delt with!! They messed up, didnt give me what I booked, they provided false info, tried to make me out to be a liar about the room I booked saying I hadnt booked that room, I called the company who I booked through to confirm what I had booked and they told me I was correct in what I booked. Then I put my sign out for house keeping... room was never cleaned, called to ask why, they said someone would be straight up to clean it... never happened, waited an hour then had to go out to get ready for my birthday party, get back to my room to have had my room finally cleaned, but now my room key didnt work, has to call the front desk to have someone recode a key and bring it up, which took for ever. Moved the beds to the most disgusting mess and filth under them. Worst experience ever. Will never recommend or go back again. Spoke to the manager and the managers boss and not even offered anything for the inconvenience, not a meal voucher or even a drink voucher, they just said sorry there's nothing we can do. Absolute bull****