Resort01675391416
Google
I am compelled to share the horrendous experience I endured at this hotel, a cautionary tale for all potential guests. This establishment not only failed in providing basic hospitality but also resorted to deplorable tactics to extort money from guests.||||Upon attempting to retrieve my stored luggage, I was blindsided with an accusation of smoking in the room, a claim as baseless as it was sudden. The hotel demanded an outrageous fee of 15,000 Rubles, holding my belongings hostage. However, this was just the beginning of a nightmare. Without warning, the charge mysteriously escalated to 50,000 Rubles as my card was charged, a stark revelation of the hotel's unscrupulous nature.||||In the ensuing battle for justice, the hotel's facade crumbled, exposing a litany of lies and deceit. Despite our efforts to resolve the matter through legal channels and with the assistance of Qunar.com and Chinese Embassy in Russia, the hotel's responses were evasive and contradictory. Initially, they denied the charges, then failed to provide any receipt linking the transaction to their establishment, and finally, resorted to citing non-existent policies to justify their actions.||||It's important to note that at no point did we smoke in the room, nor was this accusation mentioned during checkout. The hotel failed to produce any evidence of smoking or justify the exorbitant fee they extracted under false pretenses.||||This experience has left me with nothing but disdain for this establishment. I am grateful for the support from Qunar.com and the embassy, which helped mitigate this unjust situation to some extent. However, the ordeal has exposed the hotel's true colors, marked by greed and a complete disregard for guest rights. Potential guests, consider yourselves warned. This hotel's practices are not only unethical but repulsively opportunistic.