Stanhope Hotel Brussels by Thon Hotels

Pros: Very good location; staff friendly and multilingual; Didier in the dining room is amazing...very helpful individual.||Cons: |- Dining room opens at 7am on week days and 730am weekend - too late for the business traveller|- room was comfortable and i like the no carpet|- no bottled water provided and tap water did not get cool|- whereas shower had to run for five minutes before it warmed up |- cobwebs in the bathroom!|- broken vanity mirror...pops right off when you try and move it

Just returned from a great 2 night stay at this hotel. Very nice looking place with good rooms, great friendly staff and the heated floor un the bathroom was especially nice. Coffee machine didn't work unfortunately. Breakfast was very nice, if a little expensive. Good location with a metro station a minutes walk. If we are in brussels again, we would definitely stay here.

A wonderful stay at a beautiful classic hotel! The atmosphere was elegant yet welcoming, with timeless décor and excellent service throughout and an impeccable shoe-shining service! A truly charming experience that combines tradition with top-notch attention to detail. Highly reccomended!

We had an amazing time at the Stanhope Hotel Brussels. The perfect place to relax after a fun night out in the city! Upon arrival, we were pleasantly surprised with a complimentary room upgrade. The room was spacious, beautifully designed in a classic style, and the bed was one of the most comfortable I’ve ever slept in.||One of my favorite touches was the fresh flowers throughout the hotel, such a beautiful and welcoming detail.||Breakfast in the hotel’s beautiful garden was a highlight. Peaceful, relaxing, and delicious. It truly felt like an oasis in the middle of the city.||Everything about our stay exceeded expectations, and I will definitely be returning on my next visit to Brussels!

We stayed one night in this hotel and were very impressed with the size and standard of the double room we had. Very high quality finish and a great sleep.||||Very close to the metro and has parking underneath (not free).

I was so very very impressed with this hotel. The rooms were outstanding from the lotions to all the details and so very clean, the staff were lovely and kind and the shoe shine man was real character and the breakfast was superb. Best scrambled eggs. Highly recommmed

We had a wonderful stay at this hotel. The staff were exceptionally friendly and attentive, making us feel very welcome from the moment we arrived. The rooms were splendidly comfortable, and well-equipped with everything we needed. The location was perfect, between the Royal Palace and the European Quarter and convenient for exploring the city, while also serenly calm and peaceful. We also appreciated the delicious breakfast served in a lovely restaurant with a garden terrace. Overall, a fantastic experience that we would highly recommend to anyone visiting Brussels!

One of the best hotels I've ever stayed in. The attentiveness of staff and attention to detail is outstanding. Fitness suite and bar/room service is 24/7. Rooms are immaculate, quiet and very comfortable. A classy establishment, would find it hard to believe they get any complaints. Nice 15 minute walk to brussels central square etc. |I would recommend this hotel to everyone.

This hotel deserves much higher ratings! My mom and I are staying in Brussels for three nights and already loving this place. Our two room suite is gorgeous and incredibly quiet. We were able to check in early and the front desk was incredibly kind. Breakfast is included with the room and there is a small gym downstairs. Someone said the hotel is far away from tourists attractions but we walked everywhere yesterday! We are only 0.9 miles from the Grand Place and about 0.5 miles from all the museums. Personally, I love that the hotel is in a quiet area. I would definitely recommend staying here!

We absolutely love the Stanhope hotel! My daughter and I stayed here for a summer vacation. The daily breakfast is lovely. The rooms are absolutely gorgeous. We had a suite so we had a lot of space. There is also a small gym in the hotel.

This hotel is a little away from the main tourist attractions, but it was worth staying here one night during our trip. It was only 5-minute walk from the palace. It's a very luxurious hotel and the decor is classy and specious. It was affordable since my boyfriend found a discounted deal online. Our room 105 was a 2-story loft, with a bedroom upstairs, living room and bathroom downstairs! The building may be old yet well maintained. Everything was clean and neat. The only regret is that we missed sauna downstairs as we came back to the hotel after 11pm.

Well, I am actually here now sitting in the lobby as my spouse finishes up a meeting and I can promise that I will not return here again. We arrived yesterday after an overnight flight from the US. Check in was uneventful and the staff was courteous. We arrived to our room and were immediately impressed by the luxurious décor. Heavy fabrics and impressive wallpaper set the room apart from the standard Ritz, JWs and Conrads we usually stay in. We had a great evening. Everything went downhill the next morning. My husband decided to have breakfast and I passed as I usually do not eat a heavy breakfast. I decided to skip breakfast and nibble on some snacks I still had. About 10 mins after my husband left the room, a person puts a key in the door and proceeds to open the door and enter. I leaped to the door and pushed it shut shouting "NO, NO" . The person, a male I determined, said "Oh, sorry" and left. I was shaking, scared and damned pissed off that someone, anyone would open a door without knocking first! I called the front desk and a kind woman answered and listed to me and then stated "Oh, that must have been housekeeping. I'm really sorry, I know exactly how you feel." WTF? You know exactly how I feel? Is this standard operating procedure at this hotel? What person from housekeeping enters without knocking and identifying themselves as housekeeping? It was 09hr and we check out at 12noon, why are you coming to the door anyway? I was floored, shaken and did not want to event take a shower alone at that point. My husband arrives, I finish dressing and we check out. I then have to wait a few hours as he finishes a meeting with a small group (organized with the hotel). No problem, I think, I'll wait in the lobby sitting area, plug in my laptop and work. Around 1pm I head over to the restaurant to grab a bit and the only man I see rudely chuckles, "You want to eat here?" "Yes" I reply. He chuckles again and points stating "grab a table in the corner". I think not. You can sit me like a paying customer. I kindly walk out and proceed back to the sofa to wait until my husband finishes his meeting so I can leave. Customer service is the first priority. I am well versed in staying in hotels and our flight and hotel status clearly notes that. This hotel needs a complete overhaul in customer service, it goes a very long way. Besides the customer service, the housekeeping needs complete training. If I had been traveling alone, I would have left to another hotel. I do NOT recommend this hotel for single women traveling alone. The staff simply does not care enough.

My husband and I booked the Stanhope for three nights over the Christmas holidays. We were really looking forward to our stay after reading numerous good reviews but upon walking into the hotel, we were quickly shocked by the state of the hotel. To say this hotel has seen better days is a vast understatement. It's shabby and downright needs a renovation. The hotel's photos must have been taken many years ago as the hotel looks nothing like them. Outdated furniture and tattered upholstery lines the entranceway and reception area. It is traditional in the worst sense of the word - not luxurious and unkempt. As we were only in Brussels for a few days, we called our trip provider right away to see if we could check out of the hotel early so that we could stay in a hotel that was to our liking. The provider called the hotel manager and told us that we would have to forfeit one night but that we would be reimbursed for the next couple of nights. That was fair and so we checked out. Upon checkout, we called our provider back to alert them that we had indeed checked out of the hotel and to ask when we could expect a refund for 2 of the 3 nights. the provider said he had spoken to Stanhope manager again and that he had changed his mind - they would no longer provide a refund. I called the Stanhope directly and not only would they not put me through to the manager but they told me that I was wrong and that under no circumstances would they provide a refund. Customer service FAIL. Not only that but I have never been spoken to with such disregard and disrespect as from the staff at this hotel. Unless you're a traveller who could not care less about the state of a hotel, do not book at the Stanhope. There are much nicer hotels in Brussels as I soon discovered at rates that are comparable to this miserable hotel.

We'll not need to look for other hotels in Brussels in future--this is it. Room was spacious, tastefully appointed, great bed and nice large bath with separate WC. Windows open for fresh air or close tight to shut out noise. Included breakfast was really excellent (smoked Norwegian salmon!) and staff was efficient and considerate. Five-ten minute walk to European Parliament and nearby parks, the other way to the palace and gardens, and 20-30 minute walk to the noisy, crowded Grand Place tourist district (you can escape it when you're done). For wider ranging, seven different bus lines run on nearby Luxembourg street and there's a subway station one block from the hotel. Best hotel we've found in Europe in a long time.