Saba E.
Yelp
My good friend and I decided to meet up in El Paso, since we hadn't seen each other in over 2 years. I chose the hotel, because I had read great reviews and was impressed by their Covid protocols and how their staff was fully vaccinated!
It had absolutely Lovely amenities like bathrobes, steamer, impressive minibar, and a beautiful wardrobe. Each room, hallway, and common area had neat artwork and some was even local! The design was modern and upscale with marble showers, Art Deco pieces In the lobby, and beautifully mobile lights in their restaurant. Oh, and the best part was the location-downtown and close to everything (with a security guard, Victor, who greeted us and helped us find places to patronize)!
So, why the 3 stars? Sigh. I wanted this to be a 5 star review, really I did. I was so excited.
So, here's a breakdown of what didn't work out for me.
1) The room I booked wasn't available at checkin, so I agreed to upgrade to a higher floor at the suggestion of the front desk staff member even though I mentioned the floor on which my friend was staying
2) Poor sound insulation - heard a loud party and doors slamming until 3am
3) My reservation included breakfast but I was charged for my cafe purchases both times
4) The pillows were so uncomfortable and I woke up with a sore neck each morning
5) When I checked out, I was informed that the staff knew about a bachelorette party on the floor (where my room was) but assumed I was part of this party. I'm not sure what caused such assumptions when I shared I was visiting with my friend.
I had really high hopes for a Design Hotel in Texas, but I'm on the fence about staying here next time I'm in El Paso.