Anita L.
Google
I frequent this Starbucks location regularly, often utilizing the drive-thru for convenience. While I understand that high traffic can lead to occasional delays or brief interactions, I generally keep my orders concise and straightforward to accommodate the pace. That said, my visit today was particularly disappointing, not due to a rush but rather a lack of basic courtesy.
Despite there being no line and no apparent rush, the employee taking my order was noticeably curt, impatient, and dismissive. Throughout the interaction, she cut me off multiple times mid-sentence, and at one point, turned her back and walked away while I was in the middle of asking a question — a gesture that felt unnecessarily rude and unprofessional.
At nearly $10 for a single beverage after gratuities, one would hope that, at the very least, the order is correct, and the customer is treated with a modicum of respect. Unfortunately, neither occurred.
This location’s customer service has steadily declined, and today’s experience felt emblematic of an increasingly entitled attitude among the staff. If this is the only Starbucks on your route, as it is for me, be prepared to trade quality service for mere convenience.
I strongly encourage management to address these behavioral patterns during pre-shift meetings. If customer interaction is such a burden for certain employees, perhaps it's time to reassess whether this is the right role for them.
