Starbucks

My elderly mother and I love popping in to the Starbucks for something fun to drink and maybe even a delicious small meal. The service has always been absolutely adorable and kind. When in season, we recommend a pumpkin spiced oatmeal latte with pecan syrup. The pumpkin bread was also very yummy! And my puppy just loves the tiny puppachinos! 🙌🥰

This morning, I decided to grab a coffee drink after having a particularly challenging morning in which I could not do anything right and was feeling pretty low. Received quick and friendly service at this drive-thru and the drink was just what I ordered. One actual win for the morning. I got home and noticed a message written on the cup. I don't know who took the time to write it, but I sincerely thank you. I hope you know, even if you didn't realize it at the time you were writing it, that it was exactly what I needed to be reminded of today. Your gesture made a real difference.

I ordered two sausage and cheddar sandwiches and remove the egg and I got a cheese and egg sandwich for both of them. I ordered a tray of cranberry plus bars and I got one cranberry bar. I called to speak with somebody about it and I am explaining what happened and the guy in the phone interrupted me to say so what’s the problem. He was being pleasantly hostile if you know what I mean and I asked if he was a shift manager and his responses the shift manager is busy that’s why I answered the phone. At that point, I chose to wait for the shift manager who did refund my money but I’m still out the food I ordered! I would have rather have had but I had have other stuff to get done hence the Starbucks.

One of the best locations out there. I purposely drive past 3 Starbucks just to come here. May take an extra second to be served because of the drive through, but worth the extra moment because the staff is friendly and always seems cheerful. Drinks aren’t consistent, but no Starbucks is

Your average over priced coffee saturated with sugar and whipped topping with a less than positive employee who'd rather you go anywhere else so as not to be bothered. Also for microwaved sandwiches it would be nice to have it fully cooked and not half frozen. Although I do recommend if you order ahead to not go through the drive thru early to pick up your order the poor car in front of me got an aggressive attitudinal employee who was more than thrilled to yell it over the speaker about how she was 7 mins early to pick up her order and that she was holding up the line and to be more responsible and arrive like the app said on time. I don't recommend Starbucks unless you really just need caffeine and nothing else is around or open.

One person sitting in the cafe. Three people working. One helping someone in the drive through. I walked in, went straight to the counter. No good afternoon or greeting. I stand there. They were all avoiding eye contact. Took a minute before anyone said “I’ll be right with you”. Almost walked out. Then someone finally greeted me. They weren’t even busy.

Very displeased with the service. I ordered a grande and my drink was given to me 3/4 full and the person walked away as if this was acceptable after I paid for a grande drink and the people were rude. Will not be coming to this location again.

Clearly not a caramel macchiato… would have given them 3 stars but since the “barista” rolled her eyes, gave attitude and said next time ask for more foam…. I opted to give credit where credit is due… clearly this isn’t a Macchiato! Instead of throwing a tantrum (yes, clearly… I saw when you threw up your hands in the air as well “how professional”) learn how to treat an unsatisfied customer. I never had any issues with any employees until this morning… the attitude was uncalled for!

Amazing third space Service is always good and fast with it Food is decent, but the drinks are better!

Every time I go to this Starbucks my drink sucks. Honestly I'm normally whatever about it because these are just kids making drinks; but today I went through the drive and my drinks got remade twice and were still wrong and I was given attitude and an eye roll. My dragon drink and pink drink still the wrong size, not shaken looking disgusting and my modified milk was wrong. These workers are entitled, don't roll your eyes at me because you're upset you can't do your job right.

Always fast and kind service and pleasant experience Coffee tastes great too! Highly recommend:)

Thought I'd try it out again. Disappointed, again. How can there be four employees, in the only one in line, and no one says a thing to me for 5 minutes? I came in the store because the drive thru was ridiculous and long, but still just as frustrating.

Ordered and employees were fairly nice. But, the orders are slow and they are so disorganized. Some are just standing still not doing their jobs. They also ran out of whipped cream so they had to stop production just to get more.

They used to be so nice and efficient and organized here, it was one of my fav locations. Since the renovation the waits are long and yesterday they were so rude to me when I asked to confirm they had my mobile order (it was 30 min after I ordered it, I could see they were busy and just wanted to ensure they had the order before I waited any longer). I'm done, I'm not coming back to this location, it was uncalled for.

I always visit this starbucks at least 2 times a week and it's only been a good experience except when I came through the drive thru today and I was greeted with a rude employee who was giving me and my friend a tough time while offering. I then got to the window and i asked to add something in my drink because the order was taken wrong and a male employee came over was a very mean guy. I tried to explain what happened w the change and he responded "mmm" and his attitude made me very upset because I was being very kind person. i don't know if I will be visiting this Starbucks again. :(

I am a fan, because the staff is wonderful. But they have to turn down the music. Omg! Killing me.... Sometimes you're there, and you don't know if you're at a club or a coffee shop; hard to have a conversation or compose thoughts while enjoying your beverage with loud music. Hint: no one will complain if there is no music! :-)

This is the most convenient Starbucks for me on my commute. My biggest complaint - and this is specific to the brand not this location - is that the cups leak from where the lid and the lip of the cup meet. My $2 coffee should not leak. I never have this issue with Wawa coffee, but ever other cup of Starbucks I get drips everywhere. Why? As for this location - work on your employee morale. Everyone there seems miserable. Staff rarely smiles and service is not prompt. If there is a line, no matter how Many people are working, you're going to wait.

This was by far my favorite location. I mean they just built a new one a few months ago closer to my home in Harleysville but I still travel to this Lansdale location. So today on my way into work I ordered on the app the Vanilla Sweet foam nitro cold brew shaken espresso for pick up. Upon entering half of my order was ready and it was the wrong size so me being nice brought that to the barista attention who then proceeded to tell me that I was wrong like I didn't know what I ordered. So after she looked at the ticket she realized she was wrong. She than goes to the back to the manager and I'm standing there for a good 10 minutes watching her complete other orders and not mines so I'm like what's going on she's like "oh we ran out of cold brew we're switching it up" good customer service training would've told her that she should notify the customer of these things. So than she makes it and gives it to me but it's a 30oz cup of sweet milk with no foam!! I do not recommend this store to anyone and to not even have the manager say anything to me is beyond me. Please reevaluate your baristas and give them more training, the mangers too!!

This makes me sad to write, but there were five people behind the counter and it took 20 minutes for me to get a tall iced tea because only one of them was doing any work and she was making all the drinks -- the mobile orders, the drive-through orders, and the in-person orders. I was literally one of two people standing inside the store, and both of us waited unreasonably long times for very simple drinks. Positive: My iced tea was great!

This is one of the best SBUX around, and it absolutely comes down to the management. I spent several months, regularly going to the one over by the Mont Mall, but the place was consistently dirty and the staff was pretty ridiculous (read - immature, loud, and...just didn't allow for a great work environment). I am not going to give my full opinion of that store (I know they have a new building - sadly, the people will be the same), but I have to mention that one in comparison because it is so close to this one. As I sit here, working, the store manager is sitting at a nearby table LEADING a couple of new employees. She knows how to do it. She's professional and her employees exude that. She takes the time to really teach her employees how to be great at their jobs, and I absolutely think the success of this particular store is because she's awesome. The store is clean. The bathrooms are usually clean - even smell decent. The trash is rarely overflowing. I took one star off simply because I'm amazed that none of them seem to recognize me (let alone remember my name) even though I am in there most days, making at least two separate purchases each time. That just seems odd to me. But, hey, I guess I don't make much of an impression. It's also not the fastest service, but, again...faster than the other SBUX down the road.

Pleasant Experience Clean bathrooms, excellent service, friendly conversation Bethany was lovely.

AVOID THE DRIVE-THRU ON SUNDAY MORNINGS. I thought that maybe last week was an off-day but I was extremely annoyed this morning as well. I would like to point out that it took 20 minutes to receive my order this morning with 4 cars in front of me. I ordered a hot green tea- and received it without the tea bag. I saw the gentleman take the tea bag out- which is unusual since I've never had that before. As a result, my tea was too mild for me. And my cup- it was not double cupped, and the cup sleeve was inadequate for the hot drink. The order for the gentleman in front of me was wrong as well. Do I sound like a crazy lady on caffeine withdrawal? Maybe. I wish that this Starbucks would add another person to assist with the drive-thru during the busy times.

This is my least favorite Starbucks! I've been here over 5 times (since I live close and it's easy to stop by), but I'm always disappointed! A few of the baristas I've experience via the drive thru are not professional, are rushing me as I order (ex. "Ok, is that all?... as I'm continuing to list my order). They do NOT handle special coffee or tea orders well! (Changing the milk or syrup type) they always mess it up and give me the wrong coffee. Other locations nearby handle special orders perfectly fine. Also, all of my friends in the area have mentioned how much they dislike this Starbucks location.

The drinks are consistent with what you'd expect at a normal Starbucks and the staff are particularly courteous and friendly. One evening I was accosted by a harmless but somewhat off-putting patron that wanted to have a very extensive life/philosophical chat while I was trying to study and when he left, one of the staff members working that night came up to me and asked me if I was okay. That's a really nice touch. The reason why I gave this Starbucks a three instead of a four or five is how crowded it gets with teenagers in the afternoon. If I'm going there to do some work, even with headphones on it's hard drown out their "likes", cackles, and "OMGs". The store got rid of a couch teens used to seem to congregate about, and filled that space with two-person tables, so that seems to have helped somewhat. I don't know, maybe I'm getting old, but it's a distracting place to be.

Friendly staff, never a long wait, and always make my drinks correctly. If they mess up, they apologize profusely! Love this location.

Worst Starbucks I have ever been to. My friends and I stopped here for coffee and we when we walked in, it looked like any other Starbucks Ive been too. As I finished ordering my drinking, I realized more and more the cashier was being kind of rude to us. I could see they were moving very slow and unorganized and they were sorta busy due to 5 cars at the drive through. My biggest mistake was when I asked a for little cup for my creamer. Out of no where, the cashier gets into our(me and the barista) conversation and rudely asked what kind of cup I need, almost like I offended her. As I am waiting for my drinks, I saw the cashier (maybe the head barista) get more flustered and at one point taking out her anger out on her coworkers as well. I never ever in my life been to a starbucks like this. I've worked in a service industry my whole life so I understand it is hard when it gets busy BUT you should never treat your customer that way. Unless you're desperate for coffee, do not come here. Everyone is miserable and the service is SUPER slow

I gotta give a shout-out to my favorite Starbucks location. Staff are very friendly and have been very accommodating during the pandemic. I always leave here feeling satisfied and well taken care of by your staff.

Every time I come here, I plan to wait. This is by far the slowest Starbucks in the area. Today I skipped drive through and went inside to order my coffee, and discovered the source of the slowness. Staff are moving at snail speed! They show no energy and perform every task in slow motion. So frustrating. I get it...food service isn't fun, but take some pride in your service. I have 2 stars because the drink tasted great...15 minutes after I ordered it.

Slowest starbucks. Went to drive thru today and it was bad service again. One time I waited several minutes for someone to just come on speaker at the drive-thru but ended up driving away. Told myself never to go back after that and I absolutely will never go back now.

Yesterday after leaving work at 5:30pm on July 17th. I stopped at Starbucks drive thru. I wanted to pick up a few deserts to keep at my apartment. So I asked about several which I was told by an overly sweet sarcastic voice that they were out and that I would hate her. Then I asked for three items, she then said "How many more deserts are you going to order today sir, 20 or 30?" This was very inappropriate and disrespectful. The Women was Asian and must have only worked there for a few weeks because I have never seen her before. But I can tell you this, I will NEVER spend my money at that store again and maybe not at Starbucks again at all if that is the kind of customer facing insults that customers can expect.

Order employee are not friendly, just a little change right after my order, the girl gave me an attitude right away and finally I got the wrong drink from my order...! I Said nothing and just walked away.

I love that this Starbucks has a drive-thru!!! My latte is always great and my oatmeal or sandwich is also a winner. However, the amount of time it takes to get through the drive-thru is ridiculous!! It takes them entirely too long to get through the line. They might be the slowest drive-thru in the history of drive-thrus!!! Once they get their speed together they will get 5 stars, until then I can only give a 4 star....

I am a Starbucks regular, but this was my first visit here, and probably my last. My visit was on 12/16/15, around 5 p.m. . Ordered with Starbucks card (so they had my name!), sat very close by, and waited, waited, waited. I walked to pickup a few times to check for my drink. Nada. The place was almost empty, so why the big delay? Third time I checked, the drink was set back on the pickup counter, as if someone forgot and sneaked it there. This isn't a big place, I was sitting within earshot AND view... I remarked "oh, I wasn't called" and barista was right there...no comment. My caramel hazelnut latte was lukewarm , foamless, and truly bad. And I am not that fussy! So much for Starbucks getting it right. They knew they had dropped the ball and were serving an Inferior product, but sneaked it out WAY back in the counter probably to make me the bad guy. I truly wasn't. I had checked 2 times before, and it had NOT been there. They were probably too busy chatting and OOPS left that drink on the BACK counter...sneak it out and pretend. I often get more than one thing, and my tip app was still open. You can bet they got no tip...plus I am a very dissatisfied Starbucks customer.

Defiantly my favorite Starbucks in the bucks county area. They always make my coffee the way I like it!

This is the only starbuck's I will go to in the area. I work in a coffee shop for I'm normally very snub about starbucks! It never about the drinks for me but about the service. Some starbuck's I have been to they treat me like I'm an idiot and I don't know what I'm talking about. "I would like a medium coffee" "Well which medium, we have two medium sizes Grande and Venti." "The one in the middle".......=/ THIS starbucks on the other hand has great workers behind the counter. They are constantly running back and forth doing their job and helping customers. They are always very friendly and helpful. The milk cart is always very clean when I go in =] which makes me very happy. If it is not it's normally because they are VERY busy, which is understandable. I never use the drive-threw because I feel like I will miss out of the customer-employee interaction which is the only reason why I go here! I had knee surgery and my boyfriend went here to get me coffee and whoever was working asked where I was because normally it's either me or both of us that go in together, and he told them I was shacked up with a cast on. So when he arrived back home with my beverage they wrote "Get well soon!" with a smiley face on my cup and it was something so little, but it made me smile. I normally get two shots of espresso over ice in a GRANDE...cup...haha and add two splendas with milk or a vanilla latte and it always comes out great =]. My boyfriend loves their skim iced chais.

I love it when I come to a Starbucks and everyone knows everyone! Makes the town seem so friendly and nice which it is but it just gives it that Homie environment. Time to come here with a friend just to do coffee and talk and they're really sweet! They messed up my order one but were really Kind in fixing it with no issues!!!

Always nice staff.. Plenty of seating and tables available. Sort of tough to get to if you're on the wrong side of 309 though. It's one of my favorite Starbucks around. Oh, it also has a drive thru

If you want to have the worst possible experience at a coffee shop, this is the place.

Drive thru is just terrible. Going inside is a little better but it seems there is an ongoing issue with the speed of drive thru when compared to other Starbucks in the area. It's a real shame.

This drive thru is beyond terrible. I was here on a Wednesday morning around 9:30 am and there were 6 cars ahead of me. After waiting for 15 minutes and only getting up to the drive thru lanes at the bank next door, I decided to go get my coffee elsewhere. I won't be going to Starbucks anymore.