Gracen G.
Yelp
My friends and I went through the drive-thru right before closing at this location. A man took our order, and we clearly asked for one mango dragonfruit refresher and three cake pops. He told us to pull up to the window.When we got to the window, another man opened it and asked if we were waiting for something, clearly confused. We explained that we had just placed an order through the drive-thru. The manager, Jess, came over and asked what we ordered. We repeated a mango dragonfruit refresher and three cake pops.She immediately responded with an attitude, saying, "We have no tickets. You didn't place an order. We're closed." Then, without explanation, a man handed us a pink drink, which we never ordered. We told them politely that this was not what we asked for and again stated that we ordered a mango dragonfruit refresher and cake pops.
Jess then accused us of lying, saying, "No you didn't. You said pink drink," and began raising her voice and yelling at us, accusing us of trying to get free drinks. This was completely uncalled for. We were calm, respectful, and simply trying to get the order we placed.She walked away angrily, and another employee eventually came back with the correct drink, but no cake pops. We even offered to pay for the pink drink they gave us by mistake, and that was refused, yet they still made us pay for the refresher we originally ordered.This entire interaction was extremely uncomfortable, embarrassing, and frustrating. Being yelled at and accused of lying in a drive-thru over an order they messed up is unacceptable. The lack of communication, professionalism, and basic respect, especially from a manager, was shocking. I have never felt so unwelcome at a Starbucks before and will not be returning to this location.