Starbucks Coffee Company

UPDATE October 2025: Went to this location again 2 days in a row and had amazing experiences both times. Day 1 I didnt even try to order my normal drink (to avoid issues) and everyone was super friendly. Day 2 (today) it seemed like a different team but I decided to ask if they could do my normal drink and they accomodated. Early 2025: A drink I can easily get at any Starbucks location, I was told they couldn't do...In the end I had to get the drink as is and ask for an extra cup with ice to pour my drink into. Was a waste of plastic and time.

On a early morning run for the new Christmas drinks, I arrived at this Starbucks location. I am polite as can be, however, this attitude by the employee that cashed me out was NOT reciprocated. This individual immediately began demanding I order, as if they were in a rush (I was the only car present, it was 6:55AM). I ordered only two drinks and one pastry, perfectly reasonable, she has me pull up the window and again gives no time to pay. I ask if I could just have one second to get my party's payment together, and she forcibly slammed the window and stormed out of the drive thru area within the Starbucks. I was disgusted and she returned ten minutes later with a stank look on her face. I handed her the money, and she ripped it out of my hand and quickly attempted to hand me my drinks. The problem with this was that she did not elongate her arm so I had to reach INTO THE WINDOW MYSELF to get the drinks. This was pure laziness from her end, and then she complained I was "As far away from the window I could possibly be." To which I grabbed the drinks and drove off. She was horribly rude and the items we received were horribly made. The pastry was smooshed into smithereens. Go to this Starbucks at your own risk.

Came here for the first time while visiting family. I stopped to get a coffee and two cake pops for my little guys. The cashier at the window was so incredibly sweet and added an extra cake pop to my order without any issues (I asked if it would be too much trouble and if so, then to not worry) but the manager was yelling at me through the window for adding “extra” to my order, and that it’s not allowed, which I didn’t realize seeing as it was my first time here, and then she yelled at the poor sweet cashier for being nice to me afterwards. I even gave him a tip and he apologized for her severe attitude and for being so rude. Absolutely will not ever come here again!

Had to throw out both drinks ordered. Bitter, not OK with the fact your employee did something to our drink orders just because I was upset the advertised gingerbread was pulled from your menu early just like this store did with the eggnog.

RUDE through the drive-Thru! Just ordered a drink i didnt know much about and got yelled at in the deive thru. And to make matters worse they made my skinny latte without the sugar free syrup. 7 dollars down the drain.

Would recommend order ahead through app for pick up IN PERSON, not drive through!!! Because it does take up a long time, rain or shine! Both indoor and outdoor seatings available.

I have never experienced a starbucks where they tell me I have to go inside to order for a big order when I only ordered 3 drinks and 4 breakfast food. We got to the window and the workers had such a mean mugging face. No good mornings or nothing from them. We got our drinks and our matcha looked horrible. I’m so disappointed and speechless with our drinks cause matcha should never look like this especially because I’ve worked at starbucks before and we have never sent out match drinks like this. I’m so disappointed.

Where do I even start. I was appalled at the experience I had at this Starbucks. I walked in to obtain my mobile order that I placed 20 minutes prior. When I arrived, my order was still being made. I waited patiently, even though my wife Bertha was waiting in the car, impatiently. I approached the manager, which I now know her name is James. She approached me with aggression, and said with hostility, you need to wait, I know you see all these drinks. My jaw was on the floor. I simply stood there in awe, and waited as I am a kind person. After ten more minutes, my Grande Pumpkin Spice Latte was still not ready, so I approached her again. She said I could either wait with patience, or exit her store. The hostility I received in this interaction was appalling. I will not be returning, and my wife will be by to speak with a top representative. I am disappointed.

I want to love it but it has been hit or miss. Twice I went in and the store was closed. Once because the manager quit. My orders have been made differently every time even when ordering with the app (which one would think is a generic way to order). There is a lot of potential and Starbucks is yummy. They just don't have it right yet. I would rather hit up Dunkin or make my coffee at home then wait on/in line for something made incorrectly/different. Worse yet get there to find the place closed. I'll update this in a month or two with the hopes of a more positive review pending.

My friends and I went through the drive-thru right before closing at this location. A man took our order, and we clearly asked for one mango dragonfruit refresher and three cake pops. He told us to pull up to the window.When we got to the window, another man opened it and asked if we were waiting for something, clearly confused. We explained that we had just placed an order through the drive-thru. The manager, Jess, came over and asked what we ordered. We repeated a mango dragonfruit refresher and three cake pops.She immediately responded with an attitude, saying, "We have no tickets. You didn't place an order. We're closed." Then, without explanation, a man handed us a pink drink, which we never ordered. We told them politely that this was not what we asked for and again stated that we ordered a mango dragonfruit refresher and cake pops. Jess then accused us of lying, saying, "No you didn't. You said pink drink," and began raising her voice and yelling at us, accusing us of trying to get free drinks. This was completely uncalled for. We were calm, respectful, and simply trying to get the order we placed.She walked away angrily, and another employee eventually came back with the correct drink, but no cake pops. We even offered to pay for the pink drink they gave us by mistake, and that was refused, yet they still made us pay for the refresher we originally ordered.This entire interaction was extremely uncomfortable, embarrassing, and frustrating. Being yelled at and accused of lying in a drive-thru over an order they messed up is unacceptable. The lack of communication, professionalism, and basic respect, especially from a manager, was shocking. I have never felt so unwelcome at a Starbucks before and will not be returning to this location.

After ordering my latte, it took 10 minutes to get it made. The staff was more interested in drive thru and online ordering before walk in

Friend and I have had multiple negative experiences. Rolling your eyes, being abrasive and ignoring people are in my opinion no way to treat humans let alone customers. I would give this place 0/5 stars if it would let me.

My hometown Starbucks, can be a bit slow on occasion but the drinks never disappoint.

$6 Coffee with a half hour wait. The poor girl I front of me was so disappointed with the bagel she ordered, which came out wrong, she left it on the counter. Deleting the app and never going again. Check our Calabria Coffee or Character Coffee. Way better.

After ordering and paying for my drink I waited about 20 minutes, went up and asked if they got the order, the cashier said it would be right up and I heard her ask someone to make it. I waited another 10 minutes, went and GOT LUNCH and when I came back it still wasn't done. I asked again and they said it would be right up. I waited another 15 minutes and left.

This is THE slowest Starbucks! I have been to DC, Boston, NV, little towns in NY but nothing beats the slowness of the store. Also a lot of the employees are rude and that is not something I associate with Starbucks employees.

This Starbucks has vastly improved its customer service and I thank them. Great drinks, friendly staff lead me to becoming a regular. My only suggestion is that corporate install "baffles" into the walls to absorb sound. I find it hard to hear and feel bad for the staff as it must be even harder for them.

Things need to improve with this Starbucks. The staff are either overworked or not trained properly. Took longer to get the brownie then the drinks. Asked for the brownie not heated and it came heated. The drinks were made well and plenty of seating. This was my 3rd time here and was hoping it would be the Charm.

My husband says this is one of the beat Starbucks he has visited. Courteous and efficient staff delivering my coffee and pastries with a smile. Flat White was perfect every time.

I always order super in advance if I want to pick up here never have issues .. yes it's very busy so expect to wait or order next door at Barnes

Took 20 minutes to get my coffee with only one car in front of me then when I got my coffee it wasn't even remotely hot. Waste of time thanks for ruining my morning.

This place is so slow. You get stuck in the drive through so you just have to sit and wait it out. Not worth it at all!

Would put 0 stars if I could. Made an order of a latte and later after I've paid they tell me they're all out of that flavor. Got a different coffee, get to work, and find a huge piece of hair in my drink. Tried calling them no answer.

Very slow, and can't get orders right. Ordered a venti iced coffee with espresso shot. Didn't realize until I got home that they used green tea instead of espresso. Went back to get a new one and same thing happened. The barista was not friendly at all. Poorly run Starbucks all around.

Waited in line for half an hour-not only did they not put coffee in my iced coffee (I actually ordered an iced latte and they even got that wrong,) but when I called to let them know, the girl who answered told me she just got there and it's a busy location and hung up on me. Lots of places are busy, if you can't handle pouring coffee, move over for someone with common sense and manners.

Service is a little slow but overall the coffee, drinks, and treats are very good. I love the seats outside and the staff is very friendly and helpful definitely recommended.

I love Starbucks but something really needs to be done about the horrible wait time whether in store or drive thru! Even before Covid-19 started it was horrible so that can not be the excuse. What sucks is that if you get in the drive thru, you have to commit because once you in line there's no way to get out!