Starbucks Coffee Company

This place at 134 Montague St in Brooklyn was a huge disappointment. From the moment I arrived, nothing felt welcoming or well run. The staff seemed uninterested and slow to respond to basic requests. Cleanliness was clearly not a priority, with surfaces looking neglected. The atmosphere was loud and uncomfortable, making it hard to relax. Prices felt high for what you actually get here. Simple issues took far too long to fix, which wasted a lot of time. Communication was poor and left me confused about what was going on. I expected a better experience given the location, but that never happened. Nothing about this visit justified coming back. I would not recommend this address to friends or visitors. One star is generous for how frustrating the overall experience was.

After daily Starbucks visits since before joining Rewards in 2012, & since then, I stopped coming during the "lockdown" stupidity, & returned when it was announced that the "condiments Bar" was returning... The thing that made Starbucks better to me was the ability to make my coffee to my taste... That is why I find it a problem that the coffee creamers are removed from customer access often before 6:00 PM in a store that is open until 9:00 PM every day... Other Starbucks in the vicinity have the creamers out until past 8:00 PM when I pass by; but, do not have seating, or public restrooms... I would like to return to daily visits; but, want to be able to lighten my Dark roast to my taste with my own hands, without having to request the right amount of creamer... Other than this I am quite happy with this Brooklyn Heights Starbucks store... Supervisor Akeem is very nice & keeps the creamers out latter; but, I have not seen him there lately... Thank you for your attention to this matter...

Last night I asked for oat milk and the barista said yea with a sarcastic tone. The other barista was a young boy trying to give me life advice in the middle of me trying to focus on my company meeting out of nowhere. This is not what I expect from my neighborhood cafe.

Very frustrated with this store. Staff are disinterested to the point of rudeness. I went in to order an iced coffee and left without my order after waiting 5 minutes, watching the staff make about 15 pre ordered drinks. It was like going to an assembly line, watching people assemble drinks, and then watching people slowly drift in to pick up their drinks. staff had no awareness that I was waiting for a simple drink. there are 4 other places on the block to get an iced coffee, so last time I ever come here! but this brand has lost it's luster for sure. it should just become a remote delivery coffee shop.

Typical Starbucks, but diffentiated with much nicer, courteous professional well trained staff, always welcoming, remember my kids and my face, very comfortable and clean always

The staff was so friendly and chill. The bathrooms were very clean. Loved the environment. Would return. 10/10

Starbucks — a little slice of heaven in the middle of a very busy NYC. When one walks into a starbucks, they are immediately surrounded by an aroma of freshly ground coffee beans, smelling warm and welcoming in contrast to the city odors outside. The drinks and food are even better than they smell, one bite and your whole word will spin around, eyes opening to a world of delicious food. Because that is what Starbucks is— not a restaurant— a lifestyle.

Perfect spot for morning coffee and reading a book. Employees were happy friendly and there was one who knew customer names are they must of established a relationship giving the area is full of families. I had a nice visit and the coffee was perfect

Completely the worst location ever of all Starbucks. Didn't see the name on a cup, asked if drink was made and the barista lost her mind, saying I could just stand there all day if I can't read. Customer service isn't hard. Too many options. I'd go elsewhere and save the business for another location.

Y'all I ordered a chai latte because I KNOW that's the easiest thing on the menu and you always mess up my orders and i was trying to make it easy for you! I'm Gen Z, I'm your ally. But you made me a coffee with some purée on the bottom... like what? at this point the mistakes you've made on my drinks are harder to do than making it correctly. You guys make me laugh honestly. Because I was about to ask for the thing I actually ordered but I feel like you wouldn't even understand what I was talking about. I work in food service and I can't think of any excuse for this. A CHAI??? ITS PRE-MADE!!!

Worst customer service ever! The barista had the worst attitude. Starbucks has overpriced drinks and it is unacceptable to treat customers like that.

One of my go to Starbucks. Pre-Covid, there were many tables aligned and available indoors for enjoying your beverage or doing some work on your laptop. In addition, there were a few tables outside. This space is quite large. Not all Starbucks are created equally. I prefer a few others in Manhattan in terms of chilling. Whenever i drop in, service is cordial, prompt and orders taken are accurate. I have visited numerous times during the pandemic. All staff wear face coverings. My favorite beverage of the Spring and Summer turned out to be the Dragonfruit Mango. I also opted for mine to be made with water rather than lemonade since the latter is too sweet. Full menu available and to go.

Clean place, you never wait for too long but my orders been made with few mistakes before. Either they're missing my extra espresso shot or instead of making it cold I been getting my drinks hot. Food is always warm and fresh so that's a big plus.

Only two people working so the service was slow. The server was pleasant and the coffee was fresh and tasty here.

I go to this location quite often m, they always get my mobile order fast and quick. However today the service wasn't great. My drinks came out fast but was missing additional add on. I told the issue to the person making drink she mouth joking an attitude to her coworkers about asking for missing stuff on a when I'm busy as hell. Overall good location to go to just the workers there today wasn't quite good service and example. Otherwise good.

My hubby and I came to this Starbucks for fast coffee me and he had a hot chocolate. My coffee which was a house blend was great bold hitting the spot giving me my kick. The service was perfect no major wait and the lady serving us was nice saying thank you which I appreciate I like people with good manners.

This place has horrible customer service!!! I waited in line to use their restroom which I realized had water all-over the floor after it become vacant. The employee (Tiffany) was sitting in a chair right by the bathrooms and when I brought it to her attention she responded with "I just came on shift, I don't know what is going on". She didn't even bother to get up and inspect the situation until I asked to use the employee bathroom which was a adamant No. I asked if an exception could be made about using the employee bathroom given the circumstances and she said No again. I asked her if I could speak to the manager. She went to the back them came back and at down without saying anything to me. After I asked about the manger again, she said the manager was not at the store. A lady with red tipped dreadlocks or twist said she was the person in charge and no exception could be made about the bathroom and put the occupied sign on while she video chatted with someone about the state of the customer bathroom. Brittany gave me a card with the manager (Shonda Edwards) name and number to call. I called Shonda and realized the number on the card was the calling the store when I heard a phone ringing in the back and no one was answering it. This is the WORSE Starbucks experience I have ever had. Starbucks, please train your people better on basic customer service and problem-solving skills in the workplace. This is Not the A team!!!!

Staff is selective who they wait on , suddenly there are too many tasks to complete when WHITE shows up . Yesterday I went in for a coffee NOTHING WAS BREWED I got attitude when I said I want my money back. THIS IS NOT CUSTOMER SERVICE. NASTY EMPLOYEES

I come here many times because it's convenient they finally have mobile ordering again. It's seems mobile ordering g was not working at this location for the past few months. Staff is not attentive or friendly. This location at times is very disorganized. They never have what u order and are always asked to choose something else no matter how early it is.

This is by far my favorite coffee spot. I'm here often because it's so close to my home but with many options nearby I always make this my first choice. It's cozy ambience makes it easy to take my work or a good book to read while I'm enjoying my coffee. The drawback here is that in the early morning or midday the line can sometimes get out of control....but it moves quickly because of the friendly and efficient service. In the year I've frequented here, they have yet to get an order wrong. It's a good spot to grab coffee before heading to the beautiful promenade a few blocks away.

Terrible customer service. I asked about my drink whereabouts after 10 mins waiting. Two of them had an attitude, nobody knew where my drink was. She remade the wrong order and still had an attitude, I don't know why. Refunding my money happened with an attitude as well. And let me tell you, none of them knows the word sorry. If you can't handle morning rush, don't work there.

The Pros: - Friendly Staff - Lots of seats - Nice huge wooden table for working Cons - Expect a wait time of around 5-10 minutes - Fraps are half melted and not the consistency I'm used to - They run out of things like hazlenut syrup on my whipped cream, breakfast sandwiches, chocolate whipped cream, etc etc. HOW DO YOU RUN OUT OF THINGS? YOU ARE STARBUCKS. TRY HARDER. I also here there's only one outlet -- WHAT?!

It was a nice Sunday and I was strolling through Brooklyn Heights. I wanted something warm and something to sip on to make me look cooler than I already am as I took my walk and browsed though the shops... I head into Starbucks and it's not that busy I quickly notice all the cute Brooklyn Decor, I order my pumpkin spice latte and some other seasonal concoction, pay almost ten bucks for two drinks and get ready to head back to my stroll... I stop over to get a little bit of sugar and I stop dead in my tracks when I am met with the filth and trash surrounding the counter. It grossed me out and is totally unacceptable, it was early on a Sunday morning there is no reason it shouldn't have been cleaned...!

A good and comfy Starbucks with the feel of a college town. Lots of intelligent looking professorial types on laptops. I sit now in a leather arm chair. The lighting is subdued. The staff friendly. I tried the Evolution Fresh cold pressed SUPER GREEN. Deeply disappointed. It's like a Naked Juice. All fruit/sugar purée. No green veg. I should have thought as much. I hope it doesn't muck up my ph too much.

I went here for the first time today because the local Starbucks near me is being renovated (GRR). But I had a good experience. Overall very nice Starbucks and the staff was very friendly.

This is the only Starbucks I visit on a daily basis, the location is perfect. It doesn't get too crowded often and I can work on my little projects in here without too many distractions. I find a lot of Starbucks get very unsanitary if not maintained constantly throughout the day, but this one is always super clean! I'm impressed!

Between the $6 coffee, lackluster barista who served me, and the lack of working outlets, I would say this was an unpleasant experience. In addition, the place smelled when I walked in.

Wow.. The Starbucks Montague has been completely renovated with new paint colors and mirrors on the wall and it looks more modern and clean. The previous look was starting to get worn out.And they also replaced all the chairs. As usual the regulars ( mostly retired seniors ) doing their thing like painting watercolors, writing letters, or reading the New York Times. Wow, people still read the newspaper here in New York. This area of Brooklyn Heights is affluent and even international visitors come to visit this cafe. As far as coffee and tea menu, nothing has changed much. I wish there would be more of a variety of teas like Peet's Coffee. Starbucks is alternative to go when you can't find a local coffee shop like Vineapple which also closed.

For the sake of convenience I go to this location but every time it's a disappointment. Last night had to be the highlight. I ordered a grande white chocolate mocha and I was one of two people ordering. Place was dead and the barista was busy with another customer. My drink was waiting for a while before someone else in the back came and "finished" it. I left and tasted it afterwards because I was in a rush and it tasted like sweet milk. I opened the lid to find just steamed milk and no coffee. It's really not pleasant to have a coffee beverage without coffee. Picture is attached. I really hope they can improve the environment at this location because it is a very convenient spot in Brooklyn Heights, especially for college students.

this place doesnt even deserve 1 star! i just walked in, and i went to pay for coffee and they told me exact change or debit only. u dont have change for a 20? we are locked out of our safe (while scratching her weave). not apologetic for it too, employees probably got caught with there hands in the cookie jar! SUPPORT LOCAL BUSINESSES! GO TO CRANBERRY'S INSTEAD

Wow what a change, today I just happen to pass and wanted to used the bathroom but now you need a code. When I ask one of the worker he state he did not have it and I should ask the female his co-worker. When I ask for the code she state it's for customer and I state I am one but not buying anything today. Then then reply the bathroom is for paying customer which don't not make sense. In other word you saying I have to pay to used the bathroom. I relay letting her know I will not bring my business there anymore.

It's not everyday i get to Brooklyn Heights though I know the neighborhood well. It's that little pocket of gorgeous that Manhattanites will just never be able to appreciate. In my case, what brought me here at 8:30am on a Friday morning had to be something urgent. And it was. For you see I've been struggling post iphone for some months, trying to find the phone that really works for me and suddenly it dawned on me that I need to go back to the sidekick, my last pleasant smartphone memory of recent years. Once this epiphany had befallen me, it was only a few craigslist searches before I tracked down the object of my desires. Could I get one for cheap and sign a 2 year contract, yes? But after being out of contract for a few months the freedom feels so good, it's like losing weight! So upon one search, too expensive, another search too far, finally I found someone who was closer afield. So we agreed on a price, and set Friday morning to meet on Montague street, as the phone's current owner lived here. I arrived early to scope out the place, check for hidden cameras, look out for shady characters, and check the exits. LOL. I did arrive a bit early though, and sat down to dig into Ismael Reed with a cup of Starbucks. Starbucks is nothing but consistent, I will give them that. I won't order espresso here, but the roasts aren't bad, so a cup of black coffee can go over well. I sat drinking mine and amping up for the morning, and enjoying the local BK Heights scene. Older crowd, lot of families, baby strollers, and professionals. A few freelancers and commuters in and out. You can quickly get the vibe of a neighborhood just by sitting for a little while, and watching people come in and out. It's no hipster central, but enjoyable for a change of pace. Shortly thereafter my secret package arrived, and complete with sim card, charger and in perfect condition too. No shady dealing, no goons on the lookout. Nine Jackson's later, and I am walking out the door with my new baby.

The best Starbucks EVER! The staff is SOOOOOOOOOOO AMAZING! These ladies and gents seriously ROCK! Smart, efficient, and so fast under stress and even the longest of lines. (One of the girls is now doing her PhD in neuroscience- I mean, come on- so smart yet so kind and down-to-earth!) They truly do their best with the resources they have and are always so gracious and welcoming. I don't get when people expect miracles from a chain coffee shop workers - they work hard and do the best they can with the equipment, schedules, and product they're given. So I'm reviewing them based on that- it's a Starbucks not a fine Parisian cafe so judge it as such. Clearly they're understaffed many a time and 2 people can barely handle the extremely high volume at this location yet they always smile and even remember customers' names. Give them some credit - and a TIP- and treat them kindly! You never know which one is studying at night to be your future doctor or engineer!

Yes, they have limited seating considering how busy this street is, and it can fill up almost instantaneously as if a bus just showed up, but if I'm gonna be in a crowded Starbucks, I'd soooooo much rather it be crowded with neighbors and locals than with Eurotrash waiting to use the bathroom. It seems as if every time I'm here, there's a sizable contingent of seniors here, not visibly drinking anything, just gathering, and that's totally cool. I'm happy that there are septuagenarians hip enough to have MacBooks, and as eager as I am to take advantage of free Wi-Fi. A loafer may be a loafer, but these are extraordinarily well-mannered loafers, so it's all good. The setup of the place is nice. I like the white tile on the wall behind the register...kind of a different look for a Starbucks, reminds me of some of the early coffee spots I'd visit in my college days before there was a Starbucks in NY. The staff is a bit friendlier than in most locations, and they carry that BK Heights hipster vibe along with them. The guy who served me this afternoon was wearing his uniform cap like a trucker hat, with a nice poof of Jew-fro poking out the sides. Loved it.

I usually avoid Starbucks and opt for an independent coffee option whenever I Can but I will admit, this is my favorite Starbucks in NYC and I will get my coffee fix here when I'm in Brooklyn Heights. This Starbucks is in the ground level of a brownstone, has expose brick inside and is so charming you and homey you won't believe you are in, well, Starbucks. This is also one of the few Starbucks in Brooklyn to have Clover. Starbucks reserve brewed in the clover is very close to being as good as many fine/niche coffee establishments. If you're in the area, even if you normally avoid Starbucks, it's worth a try!

Credit where credit is due: this Starbucks has the most cooperative, upbeat, and hardworking staff I've seen at one, clearly with good leadership. I've never been served a bad drink here and I'm comfortable returning one if I do. I'm here at all hours during the workday, noticing ow they work, and they are always efficient. A great alternative to the much more packed Court St. branch if you're in the area. Only downside is during the school year, there are fairly frequently school groups who will occupy an entire table for hours, but that's the unavoidable cost of a generous policy. And it's Starbucks . . . great service, so-so coffee quality. So no fifth star.

One of my least favorite Starbucks I've ever visited. Always long lines ( maybe in need of more employees???) there's always always trash on the floor, whether it's wrappers or old cups... Understandable with a busy Starbucks but every time? Come on now. It seems like the A/C is broken every time i come here which is also one of my least favorite things... Especially when you're trying to get some work done.

Relaxing, It is nice area The service is also nice, not much of a wait in-line. The coffee is always good and served right away. There is sitting outside which is always nice, and you can find a place to sit inside as well most of the time with out a problem. - This place is much better then the one on COURT street

I love my morning coffee and I usually love my Starbucks. Lately, though, staff turnover is an issue and the baristas are less than stellar. I was here last week and almost had the drink spilled all over me. Frustrating! I've found the spot in court street to be a bit more efficient.

Simply put, there is something quite charming about a Starbucks being in the bottom of a brownstone in a gorgeous neighborhood. Also, all of the attractive male baristas there the evening I visited have amazing singing voices. I swear, I was listening to Luther Vandross at one juncture. Thanks for quickly and efficiently getting me my Tall Chocolate Chai as well as making me swoon a little bit, gents.

I like this Starbucks. I usually find a seat, and it has a wooden theme to the interior. I usually read here and listen to the tunes. Sometimes, I come here to wait for a friend. It is a nice location, since it is within two blocks of the Brooklyn Promenade. I enjoy long walks and if I need a hot chocolate, I stop by here. :)

It's a bit grimy - trash all over the floor and dirty tables, but at least there are tables at which to hang out until 11pm in the evening. There aren't a whole lot of cafes open that late in the area, and I appreciate the late hours more than anything.

This Starbucks has a fantastic staff. The girl that is usually at the counter in the evenings is very friendly and polite. She always helps me with my orders and has a pleasant demeanor. I don't know how Starbucks keeps their employees so happy but I almost always have a good experience with their baristas and I love the atmosphere Starbuck's keeps at their cafes. This Starbucks also serve consistently good drinks. Montague street is starved for good spots to eat so at least we have starbucks for a good cup of coffee and cool hang out.

Easily the friendliest Starbucks in the city. I came here before working at a different office than I usually do and was pleasantly surprised. They got me in and out quickly, my order was on point, and they were nice on top of it all. I'll definitely be back if I'm ever working in the area again.

I don't write reviews for Starbucks since it's so basic, but this place was nice. As usual, lots of people come in to study and it would be hard to find a table if you came around prime time, but surprisingly, this place wasn't so bad. Apparently, my friend comes here to study often so it's nice to know you have a back up study area. Good music, large space, outlets and smells great. The baristas are chill too. I could definitely spend a good chunk of time just sitting here catching up on some work or something.

The almost always packed location lives up to its coffee legend status. I find it a great feat when such a large business can across the board be so consistent. Even though my order is relatively simple, I have sometimes had to wait for my order to be prepared. It unbelievable how quickly this staff works. It's a great location with a comfortable atmosphere. Over the years the bathroom has been an issue now that there is only one for customer use. So happy that they made it simple now to use it. Before you had to ask for the code. Now the code is on the lock. The only drawback like many Starbucks is finding a seat. It's a busy place. But worth it. Very comfortable.

Just ordered Matcha powder with water which has always been under $1.00 and today they charged me almost $4.00. There was a misunderstanding on my behalf since I didn't know they've changed the price in May so I asked the girl at my register. As a response I get the girl at the other register yelling the answer back at me with an attitude. I told her off and the manager later apologized for the way it was handled. So sad that a great company like Starbucks have sub combed to hiring rude people like this girl. Not at all how I wanted to start my day but c'est la vie sometimes. Namaste Ps. The iced matcha was delicious though and the manager is a lovely lady! And rest of the staff is actually really lovely.

I live this Starbucks! I love the people that work there! But I agree with Dean R. they need more seating and less people just hanging out for hours on end. I would be great if they had an upstairs seating area.

I prefer this Starbucks to the other 4 within a mile radius. Yeah there are locals who play chess, yes there are school age children, yes the lines can get long, but hey it is free internet and a clean Starbucks. Don't be afraid to share a table within someone else. Underground Business: Male and Female separates that are relatively clean.

Nice staff, fast service. It gets busy at lunch time, but the line keeps moving. Love when they offer freebies.

I witnessed two of the rudest customer-server interactions in months last Thursday at this store. I entered the store, and the male behind the counter was smiling and said "Hi there." I responded by saying "Hi -- were you talking to me." He gave me a look like I was crazy, and then nastily said "No" in the snottiest tone of voice you can imagine. Later, while sipping my cappucino (and waiting for my husband to finish his Dr's appointment -- the only thing keeping me there), a woman came to the counter to pick up her drink. The young woman behind the counter started berating her: "Where were you?: I called out this drink six times!" The obviously stressed-out woman who picked up the beverage responded by saying "I'm sorry. I'm doing the best that I can." The server responded with "Well, that's not good enough." You might label me a racist for even noticing this, but I couldn't help but notice that both servers were young African-Americans, and both clients were mid-40's white women. I don't know--maybe everyone at the store needs a lesson in treating clients in a way that they feel good about spending their money at the store. Even older white women deserve courtesy -- we have money to spend, too.

One of my favorite coffee spots! I always come on the weekend to relax and read a book. It's the best Starbucks in Brooklyn for anyone who is interested in getting work done or catching a quick read in a cozy environment.

Have been a Starbucks customer since 1999 drinking about 2 espresso drinks daily. Have visited and been a regular customer at many locations over the years. This is consistently the best one!!!! Great drinks, friendly staff & clean store.

The employees at this Starbucks might be the nicest baristas of all time. Especially the gal (didn't catch her name) who rang me up (at 2:05pm on July 25th.) She actually made my day a little brighter.

Typical Starbucks, has an outside terrace. The location of the area is kinda grumpy. Not the center, but not far from the Brooklyn Bridge Park. The barista was very rude to everybody, not much of a problem, coffee was great and so was the desert.

The place is nice and I came here to have coffee with friends. The cashiers etc are very nice and friendly. Good place to just hang out.

Love this Starbucks! Everyone is always so nice and you can tell they try hard to please the customers. I had an issue with understanding the Starbucks rewards application on my phone and thankfully there weren't a lot of people in the store so I can ask without feeling stupid! But they were so helpful and I'm glad that it's not always so busy.