Starbucks Coffee Company

The slowest Starbucks I have ever been to. They are working hard but possibly understaffed. The 1 cashier is very friendly but talks too much with each customer making the long line move very slowly. There were 3 people ahead if my but it took over 10 minutes to place my order. Then another 25 to wait minutes for 1 latte to be made. No exaggeration. Also most Starbucks use the worst almond milk. It tastes like sawdust.

If I’m paying nearly $6 for a sandwich I expect it to be complete. I understand this is a busy location but this is not acceptable. I couldn’t even go back for a refund or another sandwich because I had a doctor’s appointment in 30 minute and had to check in.

Cashiers were friendly. I understand people are doing the best they can in such a busy area, but I was a bit displeased. The drinks don’t seem to be prepared in order. The guy behind me got his drink while I was still waiting, despite ordering after me. Not a big deal, but I found it a bit odd. My order wasn’t large or complicated. Also, if I’m paying for a Grande, I don’t expect to get a size tal worth of drink and whipped cream the rest of the way. I wasn’t even made aware whipped cream was an option. Again, I’m aware they’re doing their best. But I probably won’t be visiting this location again.

The BEST part of this NYC Starbucks is the awesome location. Sip your Bold or your latte in Union Sq park and hang out with the most awesome people of the City

I used the restroom after a short male employee with a moustache and 2 earrings in his ear (maybe Nevon? His name tag was hard to read) and this was how he had left it. Urine all over the seat and pubic hair as the cherry on top. I was literally shocked that a Starbucks employee would do this during service in the customer washrooms.

Avoid this Starbucks. You probably won't find more rude and insensitive service in all of NYC. Plus, the music is so loud you can't hear yourself think. The place is off-putting and 100% inconsistent with Starbucks' new policy "...we are to be the customer's third home" And be warned, you may have to wait up to 15 minutes for your order to be completed at this location. AVOID THIS PLACE!!!!!!

The atmosphere is unfriendly. You just need to buy and leave; otherwise, you’re not allowed to sit on the benches that are there for sitting. And, of course, you can’t use the restroom. They’ve barricaded the whole area in case you try to go in. Plus, they take forever with orders—two matcha lattes took more than 20 minutes. I wouldn’t recommend going here.

It's my first time tried out the Starbucks at Union Street. I ordered my regular cappuccino in there. It tasted like water!! I've been to others Starbucks and never have tasted anything like that. It's worst than the instant coffee. Not sure if they share my portion of espresso with others. Plus, most all most of the staff there just talked to their coworkers and paid little attention to whatsoever. However, I have to admit that the layout and seating in this location is quite nice. I believe it would be the only time thatI visit cuz I have learned from today's experience.

It's located by 14st union square station. Very convenient for customers to grab some coffee and head to the subway. I went for some quick bites and unsweetened ice tea to wake myself up. The staff was very friendly. A little wait to get my order but it's always a busy location. I didn't mind. Nice and clean inside. Some tables for people to dine in. Need a code to go to bathroom (like most of NYC restaurants).

Pumpkin spice cold brew Everything bagel and butter Handicap accessible location Fast service for food Sitting area inside

The location of this Starbucks is very convenient but I had some issues with the service after placing a mobile order. I had to remind the staff two times about my order and what it was. Also one item was initially missing. On my recent visit it was a little hard to find a seat in the seating area because many were occupied by seemingly homeless people. It was a very cold day so I don't know what the solution is.... But this location could certainly do better in the service category. Coffee was hot and flavorful.

They renovated this location and it looks a lot bigger. Also it looks more cozy than it used to. They now have a big screen where you can watch your order getting prepared. Good customer service.

Shout out to the barista at this location! I was speaking a little more quietly than I thought and I accidentally got the wrong order. The barista was so nice and made me a new one. It happened to be my birthday that day, so I really appreciated the extra special TLC. I wish I remembered his name, but it was on April 1st! Thank you for making my day!

Nice barista who took our order and was happy to help. Got my usual grande caramel macchiato non fat with 1.5 pumps. I like the music and it's not crowded at all!

I'm a frequent Starbucks-er and have almost never felt the need to yelp about it. But Monique, Wayne & Sunshine were handling a large crowd and tons of mobile orders with such finesse & speed that I had to give them public props! I even commented that if Starbucks had their own Olympics category, this would be the gold medal trio. Please give them all raises!!!!

I'm just surprised right after I entered the Starbucks, the barista knocked the door and kept telling me "is everything ok? " then 3min later, she came back for the same Question. lol You should know, you need to come out asap. It's not fair!!

Ordered via their Starbucks app. They have a monitor with your name when your order is ready. This location is busy, waited almost 15 mins for my drink order. They changed their birthday policy where Starbucks requires you to purchase within 6 months of your birthday to get their free birthday drink. Prices are a bit overpriced but hey, it's Starbucks!

Well the location was renovated and it's a lot bigger now it's extremely disorganized. Kind of a waste of money if you ask me considering they just out drinks out without even screaming your name out and when it comes to the board showing which drinks are ready they don't even go by it. Don't waste your money here.

Cashier, and "baristas" are all racist. 100%. They never asked us our name for the chai latte, the restrooms are a circus elephants shit-hole. Absolutely grotesque. Tables are filthy, and service is exhaustingly slow. Stay FAR away!

This Starbucks has one of the kindest cashier I've ever met! The drinks came out quickly as well!

I stopped in here with my younger brother for coffee on our way back home. It was packed! On this particular day, it was warm out when it should have been considerably cooler out since it was late March/early April. There was a full staff behind the bar but they were very clearly swamped between in store orders and mobile orders. The person or two people who were on bar were just barely getting by. Staff was generally personable and the customers were behaving that day. The bad thing, they had run out of lids for the cups and the young college kid on bar loudly said, this is why you shouldn't come to Starbucks folks. He looked seriously stressed about not having any more lids. I understood completely as the clientele here are used to getting their way. We happily took our beverages sans lids and went on our merry way. I'll stop in again when they're having an off-peak moment and maybe I'll try ordering in store as mobile order took 30 plus minutes.

This Starbucks was very crowded. If you want to stay and eat you must show your vaccination card and your ID. I got a tall black coffee and little egg white bites with gruyère cheese and mushrooms. We were able to sit down and have a bite. It is very crowded b/c it is right next to Union Square.

1 person making coffee on a Sunday 5:40pm....who did the schedule here man. There's 25 people waiting for coffee and this poor girl is trying her best. That's the only reason I give 2 stars.

I am an extremely loyal starbucks person who gets it every day from my local location in Jersey. This location is disrespectful and slow. I've seen them give half empty cups, not only when asked for no ice, but also for simple coffee orders. Once I was upset about my $6 1/3 filled refresher, so they poured out some to put it in a small cup. I will still spend stupid amounts of money at Starbucks, but I'd petition to close this location or scracth current business practices and adopt someone elses. There are dozens of successful and pleasant starbucks in New York City. It's hard to believe Union Square would be the exception.

Kicked everyone out of lobby a full 1.5 hours before closing. What's the point in being open late?

The staff was super friendly. When giving me my mobile order they asked if I needed a bag or straws and this led me to feel very satisfied with customer service. The ambience was amazing!

Busyy Busyy!! Came here during late morning for a cappuccino and this place was packed!! I rarely step into starbucks, mostly visit drive thru spots so being in such a crowded environment was different and rather chaotic. Staff was friendly and efficient in churning out orders! I really thought I was going to be waiting for 20min for my drink and wrap, but it came out quick! There was a staff member by the pick up counter ensuring drinks/meals were distributed to the correct customer which is great considering how busy the store was. There is no real space to sit and do work so forget about that. I imagine the restroom at this place an absolute horror as well. This is more a in&out starbucks location so don't anticipate a traditional coffee shop vibe.

I had this long talk with the young lady at the counter all about Panera. So strange. I had no idea I was in Starbucks until I handed my Panera card to the cashier when I ordered. Then I'm told Panera is next door! And read my tip the most disgusting bathroom I've seen in a long time. Shame on you Starbucks! I won't be back to this location. When I was in Panera I asked the girl behind me if she had been to this Panera before. Guess what!?? She thought she was in Starbucks! These locations next door to each other are very easy to confuse!!

What's weird about this Bux is that it's so drastically different from the one across the park, but it's still necessary in its own right. There's a lot of good about this Bux. 1) There is a restroom and it is locked for paying customers only. 2) Lots of seating and outlets for work or meeting friends or just relaxing. 3) The staff is pretty quick and on top of their game. Some things I'd like to see improved might be 1) be less cheap with the refills 2) a better food system. After I pick up my drink, I then have to run across a football field of people to get my bagel. Can you move the toaster down or nah? If nah, can you bring the food to where the drinks are? If nah, still, why?

I hit it at just the right time. No one in line around 11:30am. That seems like the norm here...but they seem efficient and are very courteous. I grabbed a sandwich and they heated it up and the girl asked if I wanted a bag, because it was very hot. I didn't need it as I was eating it there, but that was nice. Biggest downside about this location is the sparse seating. I shared a table with someone which is fine in 2020... but you might not get a seat at all...I'd say 25 people max.

This Starbucks is always crowded because of their closeness to Union Square Park. Long coffee lines and very long bathroom lines especially on weekends. Union Square also bring in some odd people visiting the place. The crew is very efficient and moves fast.

I've come here for years and never had an experience where the manager was as much of a leader, where the employees were orderly and fast. The manager Momo was incredibly friendly and her energy definitely lead the ship. Best Starbucks experience I've had in a while.

Yelp haters sometimes cry about "Those jackasses who review chain stores!!!! WTF!!!!" Is every McDonald's the same? Yeah, I didn't think so. This Starbucks was mostly a disaster. The line was slow and one of the cashiers wasn't accepting cash, but the worst part was the absence of milk in the condiment bar. The only visible option was the nearly depleted plastic bottle of half and half near the baristas. The espresso was fine.

The sun always shines after a gargantuan storm. Five days after the tri-state metro New York area endured a brutal and gruesome rain storm which drenched everything from head to toe including my poor Canto and Mandarin study tools in my tote bag, I came to this Starbucks after a comforting lunch at Ramen Takumi (formerly Ramen Setagaya). Customer service is professional and courteous with warm hospitality greetings ensuring every client is served, despite of a long haul line. There are two facilities which one is currently out of service, but both requires a key to access. A key access facility should prompt clients, should there be a long line, common courtesy mannerism when one exit that same person should kindly hold the door open for the next person entering. There are ample seating with arm chairs and regular chairs. This location is WiFi access and has electric outlets available to client for laptop usage. With much tiredless effort, I again, won a weekly workplace contest to earn another $5.00 Starbucks gift card. A tall hot chocolate after Ramen noodles, in conjuction, with a walk in the sun kissing my face replinishes me as a wholesome person to re-surface my lively and upbeat aura!

It's not the staffs fault but this is a very popular and crowded location and the waits are very long so the staff is also under stress. As a customer I'd recommend just going somewhere else.

Dear Starbucks, Please prepare your drinks more consistently and give all customers their money's worth. If i pay for a grande or venti i expect to have a drink with more coffee than a tall. My feeling = Disappointed

Just stop by here to use thr e bathroom, and was so disappointed in the overall cleaning of this place, I just went and did my business and left. This had to be the worst Starbucks Ive been to. I didnt even wanna stay and place an order. I hope managment gets a hold of my reveiw, and fix this matter. For this to be in such a busy place, such a shame for it to represent the area its in, like that. Tables were dirty. The soap in the bathroom was broken, literally hanging off the wall, tissue was all over the place. No baby changing station, or just a hook to hang your bag, while you go, for all that I spend in Starbucks, I know they make enough to have a better bathroom, and clean tables to sit at. Meanwhile they had what look like three bathrooms for employes only, and one for the general public. Really! One bathroom in Union Square. Next time Ill go and visit Au Bon Pain or some other spot, just when Im in that area.

Went there last Tuesday night around 9 PM. Somewhat busy, not terribly. Ordered a Pike's Place blend, usually a decent middle of the road coffee. Terrible! Coffee must have been sitting for hours on the burner, so hot it burned my mouth. Also tasted burnt, like old rest stop area coffee. They offered a replacement, pour over, as they didn't want to brew fresh. I watched the person brew it, did they carefully measure out a freshly ground amount of coffee? No way, she opened a container, dumped some in and poured away...added some extra coffee grounds halfway though...not sure why. The result was coffee that was bitter and too strong, better than the first cup but still a disappointment. I guess in NYC they have so much business that they really don't care about the quality of the brew. Thumbs down.

Worst Starbucks experience to date. I came in here at about 5:40 after having ordered a cupcake frap on the iPhone app during the frap happy hour from 3-6pm. I get my standard frap mixing of light ice and extra whip cream on top of whatever frap I order during the day. With the app any option is possible and is printed out clear as day onto a sticker that is placed on the cup. Yet for some reason my order was not completed to my satisfaction in the least. Like I said I ordered light ice. Well after sipping my drink twice I ran into a full piece of ice. Not just a small shard but a full piece. I also asked for extra whip cream and I got barely anything. The closest comparison is a tall drink amount of whipping. Suffice it to say I am highly unsatisfied with my order and will be requesting my money back from the main office.

They just didn't open this morning. 7:30 AM (supposed to be open at 6), 3 employees inside, both doors locked. No sign on the door or anything. Ok???

The staff is friendly but they got my order wrong. I got a hot drink instead of the cold one I ordered. Was in a rush so took the hot drink, which tasted good. This Starbucks is usually packed since it's in union Square.

Nice reps and they know how to make a warm white chocolate mocha drink. This place isn't the ideal to sit in peace and quiet but the workers try to keep this place clean hence with the amount of people coming in and out.

Being in Union Square it always seems to be packed. From what I saw the other day they have sealed up all their outlets. The wifi hogs will start a revolt soon with pitchforks and battering rams. Kind of a cool multilevel layout though. Same coffees and products as usual. Better buy something to get passcode to the locked bathroom or else you no pee pee in their commode! Also, damn, this bathroom is on the nasty side. What is that smell?

I wish the seats where softer here but this Starbucks only have the stoolChair seats available. If you would like to sit here for a few hours maybe you would be better off at a library or bring a small pillow

SUPER SLOW service!!! I came here at 8am on a weekday and while they had a ton of employees working, I waited more than 10 minutes for an iced coffee with only 3 people ahead of me. They are not able to handle the morning rush, so choose another location if in a hurry. You can always order thru the app ahead of time but I would not trust my coffee unattended in such a drug infested area.

I take it all back! Just spelled my drink all over the effin place and Kaleb super kind woman came to the rescue cleaned and gave me a new drink! Thank you! This Starbucks sucks! Its slower than molasses in January. And they messed up my order. I feel like i'm in Midwest Starbucks not smack in the middle NYC. Ps. Clean your store!

The only reason I come to this starbucks is I work in the neighborhood sometimes. That being said, it's pretty typical Starbucks, horrible service, bad coffee and overpriced.

Usually okay. Just had an awful experience. Ordered via mobile. Guy making the mobile orders kept them behind the counter. Received my drink and it's cold. I don't want to waste what they just made so I'll just microwave it. But for a $7 drink (grande caramel brûlée latte) they should serve it warm, especially if you've been physically waiting for 10 minutes.

Way to describe this location? Circus. There are over six employees behind the counter, one takes your order and you move on to join about ten other clients who look tired of waiting only for the barista to ask what you ordered (again) to start the drink...I personally ask for kiss-temp *twice* and the drink is still hot as can be. They get a lot of traffic here which is also why all the seats are always taken, but they need major organizational skills. Starbucks is quite pricey and I give in, but this location needs to implement SERVICE.

Had a packaged bagel from there for breakfast and tummy was feeling bad all morning. Have some concerns how old they might be to be giving me the aches...

Awful customer service. Loud music. Not comfy at all. Understandable that they won't let you use the bathroom without door code on the receipt. But please GIVE ME THE RECEIPT! I'm seated in front of the register with my overpriced coffees and bottled water. I ask for the bathroom code. "It's on the receipt." Word? Ok, bye b*tch!

Horrible customer service. Guy in register with gray and black checkboard shirt and grey baseball cap addressed everyone, "Hi, you ready?" Are you serious? How about hi, how can I help you? Stopped off cuz I wanted a mango black tea lemonade smh. Not to this location again.

This location has been around since forever and for me, SBux can't go wrong. I am not a picky person but I especially love the lattes with a squirt of Vanilla! yummy.. All the pastries are excellent but of course, fattening so luckily they now label the goods with calorie counts for those of us watching our Goddess-like temples.... Lots of seating, few charging stations, bathroom is usually out of order but the place is constantly being cleaned up and re-stocked.

My favorite Starbucks in the city thus far. The staff is always friendly & pretty consistent. I remember alot of their faces from past year. Being that it's right off the subway station & in Union Square, it's stays pretty slammed. The great thing is though that the line moves rather quickly & efficiently. One guy takes orders & radios it back to the baristas & then you pay when you get to the counter. Love that. I dont' want to wait for my caffeine any longer than I have too. There's a decent amt of seating but there really aren't ever any seats bc they stay so busy. The bathroom has it's own door entrance in the back of the store so the people waiting in line to pee aren't mixed up with the line of people who are ordering. The bathroom itself is very scary. I would suggest bringing a napkin with you just in case bc the toilet paper is notoriously low.

Very busy Starbucks. Nice staff. Clean. There's plenty of room to sit if it isn't crowded. Coffee is good.

This review is based off of their DISGUSTING bathroom! I love starbucks & go to many of them often but never have I seen such a disgusting bathroom. It smelled so bad, the soap dispenser was broken, dirt everywhere! I had to take photos which I normally wouldn't but it was so gross. I get it's a bathroom but there should be something done!

I've come into the Starbucks at Union Square a couple of times. I usually opt for Panera Bread, since I can also get a decent lunch there, but sometimes I'm just in the mood for a quick drink! My experiences have always been great, and I've surprisingly always found a space to seat, despite the hustle and bustle of Union Square. Most notable experience was when I ordered a green tea lemonade but was given a passion fruit tea instead. The barista gave me the other drink for free and made my green tea right after! Super friendly staff, lots of seating, and clean bathrooms!