Starbucks

I don't tend to work in this particular location because the music is often quite loud, but I always come to this store to pick up my coffee, even though there is another Starbucks closer to me, because the bartistas are so lovely. I appreciate the welcome at the counter, the sweet messages on the cups, and that my go-to custom drink is always made perfectly. quick drink pickup is a bright spot in my day 😊

Came in for a bottle of water and was told they had none in stock. So I asked if I could get a cup of water since they had none. Barista told me I had to pay for the bottle of water they didn’t have in order to get the free cup of water. Like where is the customer service. No name or message on the cup either. At least I got my my points for the bottle of water or should I say for the cup of tap water.

Not a very busy store. This store has tables for workers and laptop users. This is one place that has always made me feel important. The customer service is the best out of every place I have been in Philadelphia. All the staff is amazing. I try to find new places , but always getting a smile makes it hard not to walk in. It speaks a lot about their leader. Great job GM. You deserve a raise.

Real mugs are back! Ah, being able to have a soya latte from a good old Starbucks mug made my day.

Very great customer service but unfortunately the drinks are not the best. I’ve tried a few of their Starbucks drinks hoping that the last was just one bad drink, but every drink hasn’t really been great. They all are watery lacking flavor.

Great spot for meetings during the day!

I came in here today and was treated rudely by a barista here.

Great starbucks! The inside is super nice and is very well located. The interior is very clean and the decor is good. Also, it's not too noisy where you can actually get work done. The one complaint is it's a little slow but not too bad.

This location is large enough to allow about 20 to seat comfortably. The staff remember you. We enjoyed our coffees and mango dragonfruits plus lemon cake. A really good Starbucks!

Came here to this Starbucks after lunch over the weekend! Once we walked in, we were immediately greeted by the workers. The cashier was very polite in answering my questions since I was redeeming my free birthday drink. I even got a sticker on the lid of my cup - it's the little surprises that I appreciate!! We didn't sit at any of the tables, but the area seemed very clean and plenty of people working on laptops. Would definitely return!

This is my local Starbucks and I'm truly so grateful! I'm a frequent mobile order ahead girl, but on the few occasions I've ordered at the counter the staff has been friendly and attentive. For the most part, every Starbucks is similar. However, I've come to learn there is a shortage (maybe a discontinuance) of the cinnamon dolce syrup. This is my literal favorite drink flavor. I was devastated on many occasions trying to order a hot cinnamon dolce latte in the winter and iced in the summer, I learned that the various locations I had ordered from did not have the syrup!!!!! Now I no longer need to stress. My local Starbucks has the syrup, the staff is great, and my mobile order is always ready on time!

Please don't anyone forget this location called the police on two men because they didn't order anything. They were waiting for a friend. Absolutely the most disgusting behavior I have ever heard. I wonder if any of the white customers had ever been arrested while waiting for someone to join them. https://www.facebook.com/share/v/ebdWjrjQYfYGSm1T/?mibextid=w8EBqM&startTimeMs=3000

This store is continuously allowing homeless to congregate in the store and harass other paying patrons. I was approached for money in the store today. Also a barista was being nosy into my conversation, and it was none of her concern. The store manager was also uncooperative in disciplining her employee. I called back and asked for the name of the district manager and Number and she refused the information.

Man, reading some of these reviews, I feel badly for the baristas. They must have to put up with a lot since the store's right next to Rittenhouse Square. Anyway, this is a perfectly fine Starbucks with perfectly fine service for a Starbucks. If you're feeling on edge, maybe go somewhere else because, well, this is a Starbucks and you're not going to be waited on hand-and-foot, but I found the baristas here to be perfectly pleasant despite a rush, so it's a 5-star review from me.

They are very busy, especially during the morning rush. I was surprised that my mobile order wasn't ready when I walked over from 20th st. Plopped down and waited for another 10 mins. Allow for ample time.

I came into Starbucks today and the manger Celina Smith was very rude and unprofessional. I come to this Starbucks all the time and I never experienced anything like this. I'm actually surprised that she's a manager. Starbucks should not have someone like her representing their company. She clearly does not care about customers. Maybe she was having a bad day but don't come to work then if you're going to have a nasty attitude. I never want to experience anything like that again. I will be reporting her to corporate.

I was walking through Rittenhouse square and stumbled upon this Starbucks positioned in a corner (for view on multiple sides). It's very convenient and a nice stop before walking over to the Rittenhouse square nearby. As soon as I walked in, I noticed that this place is loud! It wasn't the number of people, just the kind of people, haha. If your plan is to study or do work, I'd advise you bring earbuds and blast the volume. For 9:45AM-ish, I also think the floor is unswept/mopped, gunk on the floor, and several tables with trash left behind. The baristas were very friendly and energetic, loved that! Improved my mood immediately! I got matcha green latte (forgot to take pic, oops!) and a cinnamon raisin bagel.. can't really mess those ups. Very satisfied!

I used to come here nearly every day. Over the course of the past 6 mos there have been lots of homeless people daily just sitting at tables. Pretty much every day there are one or two homeless folks drinking water. Today there are at least five homeless dudes taking up four tables. There are only 8 tables total! I'be walked in and left lots of time because there is no place to sit and I've cut my visits down to one or two a month. Nothing against homeless people but five homeless people with all their luggage is just a bit much.

Went In this morning before my mother's surgery for a small coffee. I asked if they had pumpkin out of curiosity ( since Dunkin' started with the pumpkin early) and her reply was "it's summer". I did not need this kind of attitude at 05:50. If you don't like your job please find a new one and so you don't start off someone's day with attitude.

Mobile ordering was quick and efficient. They keep the fish mobile orders in the back, so you have to ask for your name. Lots of tables for working. They seem very busy even on an afternoon. Convenient location.

The barista here was so sweet! The interior is still closed, but they are quick to make drinks and assist their customers.

Can't believe that I haven't taken the time to write a 5-star review about this location thus far; that is, it would have been a 5-star review up until my latest visit last weekend. Let's first talk about the 2-ton elephant that I just plopped into the middle of the room: this used to have about 6 super-comfy chairs in which to come here to relax and drink in. The seating really set a wonderful tone as the awesome corner neighborhood coffee shop, in this quiet section of Rittenhouse. But the comfy seats are truly gone, and replaced with the typical wooden chairs and tables. Granted, there is a bit more seating for this busy location now; but this quaint neighborhood spot just became a bit more sterilized. So there's that. Now on to the great things about this location: it's still a great neighborhood coffee shop for this quiet section of Rittenhouse, with ample (now more) seating, has a great open atmosphere, it's one of the very few area locations open through 10pm, and it may well have the coolest baristas in town - they've been the nicest, down-to-earth gals around (I'm sure there's guys too, but I haven't seen any thus far). So this is still my go-to location for when I want to get out into my neighborhood; but it's now less cozy than it used to be, is all.

I've lived in Center City for a few years and have been to my share of Starbucks, I tend to go to the ones where my business is most appreciated and where I feel the most welcome. When I first moved here, I came to this Starbucks all the time, and I really loved it. Then, as national news revealed, there was the racial police incident here last year, interestingly enough, I went briefly in and out of this Starbucks on this day, while it happened, looking back on it, I can't believe that an ordinary day for myself turned out to be a huge news controversy. I admit that after the incident here, I was very hesitant to come back, but I could tell that over time, the employees tried harder and the tension seemed to ease. They've remodeled the interior of this Starbucks multiple times and now it actually looks the most well decorated Starbucks in the area! The tables, seating and wall decor are all newly refurbished. It's so busy and popular here that I often can't find a place to sit and eat! I'm really glad that this Starbucks has bounced back from that incident. I used to come here all the time with friends and I really enjoyed it. The other day, I ran into my friend here and it felt like the warm, cozy old Starbucks again, which really makes me happy. Sometimes life comes full circle. I will probably be a Starbucks patron, well, Gold member for a long time. I do enjoy many indie coffee shops and multiple Starbucks, you can pretty much always find me at a coffee shop throughout the city, and I enjoy coming here.

This is a lovely Starbucks in a cozy and homey neighborhood. They have indoor and outdoor seating and the outside decor is cute. The interior is large with ample seating that includes sleek, black leather armchairs. There are small tables as well as a long community one and I personally find this location to be a great place to get work and reading done.

This is by far the best Starbucks in the area. Lexi and Bex are sooo friendly and quick to strike up a conversation. I absolutely love stopping by here before work or after a long day. They are so sweet and always make my day! I love this location. Highly recommend!!

Wouldn't give me the code for bathroom until AFTER I had bought my espresso Otherwise nice space Good seating area But thumbs down for customer service

I remember this Starbucks used to be one of the most aesthetically pleasing locations I've ever been to. It was always so cozy and cheery during the holidays. With the new remodeling it now feels more like a hospital cafeteria. It's like they purposely tried to make it unappealing. Whatever floats your boat I guess, but I try to avoid it the best I can...

Fantastic baristas! This is one of my go-to Starbucks locations near my house and it's one of the best in the whole region. The baristas are so friendly, know your name and your drink (and how you like it exactly); all while being fast and efficient. It's a great addition to the Rittenhouse neighborhood and is a good place to run into celebrities too (Dave Matthews! Ryan Howard!) which is a nice perk! ;)

Love ordering mobile here - I am in and out of the store in two seconds which is ideal for COVID times.

I have been to this place a couple of times. It could be better. Pros: -there are alot of tables and couches -it closes later than usual coffee places, closes at 10pm -conveniently located close to Rittenhouse. -friendly staff Cons: -the quality of drinks produced by the varied baristas are inconsistent. Had to get my chai fixed twice and it still tasted mostly of water with a hint of Chai.

Ok well I've never been a huge fan of Starbucks, I'm a Wawa guy, but due to construction and a job location change Ive had use Starbucks for my coffee addiction. There are two Starbucks by my job, I've named them Good Bucks and Bad Bucks...if you didn't guess by he 1 star rating, this location is Bad Bucks. Oh where do I start??? The 15 minute wait for coffee or the fact that while your waiting 15 minutes you are watching 4 employees do as followed: 1 cashier, 1 asks you what you want and writes your name on a cup, 1 makes the coffee, and 1 stands and watches and chats...I'm guessing that is the manager. Wow... What a waste. This place give Starbucks a horrible name and a general manager really needs to investigate why this location is so poorly run while a location a few blocks away on 16th and Market is run so well (that's the location of what we call Good Bucks). If your in the area, walk the extra 2 blocks, you'll save more time and sanity than you know.

This used to be a great location. The outdoor seating was my fave, but I think it's stopped? But I'm wondering if they hired a hospital designer (is that a thing?) to redecorate. It's blindingly bright. Are they making it less inviting on purpose? I'm also a little uncomfortable with a guy sitting in the corner, randomly yelling & cursing... the staff just ignores it, which I'm sure is not their fault. The staff is actually really great. Now one of the worst in town. The new sharps collection cans in the bathrooms are a nice touch.

Nice spot. Almost everybody smiles, but everyone is friendly. I go here really early to get. green Eye and warmed Banana Nut Bread. I usually spend about four hours here, so their very hospitable as well. There could be cleaning issue, because of a mat flying around one day, but this place gets mucho mucho traffic.

The staff is friendly for the most part. It's very understandable how easy it is to feel overwhelmed in such a small store. But for the 3rd time, they misspelled my name. I left a picture of how they spelled it. It's my first review on yelp, but I've been coming here for about 6 years. They must've changed managers since I last came back from Boston...the service levels seemed to have slipped recently. Im really rooting for this store. I hope they get their act together.

I come to this Starbucks enough to know when a bad experience moves from once in a while to consistent. It seems that some of the employees have changed so perhaps this has led to a change in efficiency level. Several times I have made a mobile order only to have to ask them to retrieve it from the printer five minutes after the order was made. I saw one woman waiting 10 minutes on one occasion. These are not during busy or backed up periods. Most recently, it took them 7 minutes to make tea though when I walked in there were only 1-2 drinks on the bar and no one in line....They just hadn't checked their mobile order que.

I have been hesitating on writing a review for a month now, but I officially will not go back to this location ever again, so here it is.... The location is great, as it is right around the corner from my new job. I have gone here at least 15 times in the last month and a half, and literally, no sarcasm, they MAY have gotten the drink correct once...ONCE! After the first five visits of leaving there with something i did not order, i started to realize i need to double check, and triple check with the baristas if they are making it correctly. I know this is annoying, as I worked for Starbucks myself for six years, but i got tired of spending money on something i don't want to drink and just "sucking it up" every time. This most recent visit, it was the same ole ordeal. I double checked with the guy taking the order, just to make sure he understood. Then i watched the guy on the bar making it incorrectly, but i thought to myself "give them the benefit of the doubt, maybe that is not your drink"....but...like always...it was. I had to say something this time, and the person i am, i felt bad about it....but I just reached a limit. Keep in mind this is not a crazy out the ordinary type of drink, like i know they get hit with often, or i would understand the amount of mistakes. I could understand once or twice or even five times not getting it right, i am a reasonable person, but 99% of the time?! Flabbergasting. They are super nice people, so i do not want to bash them..but they just seem so clueless... The irony involved was how they were talking to each other about how they are "Coffee Masters"....in which i had to physically turn around to avoid laughing at. In conclusion, if you want what your paying for...do not go to this location. It is clear management does not take the time to make sure the Baristas are properly trained. Or maybe everyone that works there is stoned?

I've never had an issue with an location. It's naive to think that a company would embody the hatred and stereotypical nature of many insecure people we share the world with. The locations I visit are polite and want to know my name. Also, if you frequent a location, they already know who you are. Every company has room for improvement so, I will leave some space here. Happy workers create happy customers.

My favorite coffeeshop in Rittenhouse. Aged Sumatra on the clover! The crew here is top notch, and a pleasant place to study or work on the laptop.

Lexi was amazing!! You need to hire more people like her!!! Super friendly and efficient!

Coffee culture used to be so much simpler. I like the phrase "redhotsteamin'cupOjoe'. I almost never use it, but I like it. Starbucks are fascinating. I'm not talking about the millions of variations of water run through the dried ground seeds of the ubiquitous Rubiaceae family of plants. I'm talking about the subtle variations how people move in and out of every Sarbucks in every city. The navigation of the que, where one stands or sits to wait for brew, how staff and regulars accommodate non-regular interlopers like I often am. Ok,,, maybe its not that fascinating. Anyway, I appreciated this smallish Starbucks in the center of Philly. They moved people in and out real well and still we found a place to camp for an hour or so in front of a momentous meeting - sort of reminded me of the hallway scene in Pulp Fiction. Go figure...

I went in with my friend Gabby. She was disgusted by her drink as she can taste a molecule of wrongness in her coffee. I however was delighted by the staff. She wanted to cry out against all that is unholy about this starbucks. I calmed her down and bestowed upon her the wonders of this location's craftsmanship, friendliness, and sense of duty to their coffee. I apologize for any inconvenience this caused. Coffee good.

Ok obvi normally I'd dgaf about writing a review for Starbucks.. but not this time my fellow Yelpers. I thought this was the swanky flagship Rittenhouse Starbucks so my Mayur C. and I went Sunday to try the new fraps. We got a venti and asked if he could split it in two. Literally nbd. First the cashier was like uh.... and then the barista came over and was like uhh.... I thought they were about to be like "LOL JK OF COURSE WE CAN" but nope. So awkward. Then I wanted to buy a mug they were featuring at the cashier but didn't have with all the other merch so I asked her if they had some in the back. *Que fiasco* She didn't know how much it is, neither did the barista, the manager was MIA. Meanwhile a line was forming behind me and she kicked me out of line at which point I was like yoo bye felicia, I'll get this at the other non swanky Starbucks. Finally after we got our TWO cups (barista was not having it..and FYI he refused to do the splitting of the cups for us so strange) she called me back over to buy the darn cup. Wow what an experience....and not in a good way.

Typical Starbucks, but the workers are so much nicer than I expected! They were so easy to talk to and even cheered me on as I studied for my actuarial exam. By now, we all know what to expect at a Starbucks, but that was one thing that stuck out to me while I was there -- and I was there for quite a while!

Convenient location & had coffee to dose up the mom for mother's day. They even wished her happy mother's day. Prompt service, friendly & plenty of pop cakes (my fave!!)

First and last time coming to this Starbucks. There are currently about 18 people waiting for their drinks while one person makes them and 2 people stand at the register with no one in line. Also no sense of urgency at all to get out drinks. Most Starbucks are usually not like this so it has to be poor management. 9 minutes to get an iced tea is outrageous, will try other Starbucks in the area until this one gets its act together.

I don't add cream to my coffee, so logically, I do not want my Starbucks barista to prepare my coffee for me with the top third of the cup empty to make room for cream. I learned quickly that people are encouraged to tell the baristas "room for cream" if they want it, and "no room for cream" if they do not. So that is what I continuously did. And the baristas would nod and smile and it would seem that they were listening, so it was awfully surprising when I'd open my cup to put my Equal in and see that they have graciously made room for cream. Gah. The first few times this happened, I was willing to let it go; I'm not one to rock the boat, and at the times I'd be visiting this Starbucks it was always five minutes before I was starting work for the day, so I wasn't really interested in waiting some more. Additionally, I don't think I have much drive in me prior to my first cup of coffee of the day to even formulate a good conversation, so it was all for naught, really. However, one day I finally had enough. Ever the optimist, and coupled with a naivete that somehow didn't get squashed while growing up in New York, I ordered my coffee with no room for cream, and a ready-for-cream cup was returned to me. I gave the cup back to the barista after my discovery and asked her to please fill it up. She told me I had to wait in line again to order. I got a little feisty and told her that was a page in the unfair book that I had highlighted and earmarked, and that it doesn't take a lot for her to please just take the large container of coffee located just to her left and use the next three seconds of her life to put it in my cup. She then rolled her eyes and made some remark to a fellow employee that people like me are the reason she wants to 'quit the coffee business forever.' I couldn't contain myself and proceeded to laugh at her. I mean, it's just a lot of headache to simply procure a coffee! I gave the situation some thought for awhile afterwards and my conclusion is that there is absolutely nothing SO great about anything Starbucks has available that I would be so terribly lost without it and have to return. I can get better tasting coffee *anywhere* in the city, even right next door. And I can get better pastries elsewhere. And so on. Though I guess I am a little sad that I won't be able to buy those weird CD compilations Starbucks sells off of their record label or whatever the deal is with that. Sarcasm meter on.

I'm a basic bitch that loves Starbucks so I will leave nothing positive reviews! Service is pretty good for the center city location! It sucks that it's pretty crowded but that's not their fault! Bigger location would help but that wouldn't keep me from coming back and getting my ice cold latte!

First of all, I like Starbucks. It is consistently decent coffee, no matter where you are in the world. I've had it in the bowels of southern Virginia, I've had it in the bizarre no-man's-lands of Austria, it's always the same, and it's always just fine. So you'll get no Starsucks hatery from me. That said, I have never, ever, anywhere in the world, encountered a Starbucks as shitty as this. They are incompetent and they are slow. You can stand there witha line out the door, and watch the 5 baristas behind the bar talking, looking confused, trying to get other people to do their stuff, and generally displaying zero ability to multitask. They never have two baristas on the machines, and I've rarely seen any barista make two drinks at a time. For perspective, my brother is a Starbucks barista, and he regularly has 4-5 drinks going at a time. Why? Because he's competent, and he knows how to get some speed on it. Just today, at a slow point with only one person ahead of me and two behind me, I went to get an Americano. I stood in line waiting for the cashier to finish talking to the man in front of me about parking spots, while literally holding his change in her hand and just talking to him, for minutes. When she finished, she turned around and recounted some of it to the barista behind her, ignoring the line, for another full minute. Once she finally turned around and I got to order, pay, and stand at the bar waiting for my drink, I was treated to the stoned-looking barista strolling around working on the latte of the guy ahead of me, getting it just right, joking with him, and getting him some ice water, all while my cup sat empty. It's nice that she engaged him, but anyone with a clue and some hustle would have had the espresso brewing into that cup while they were doing all the rest. I was a bartender and a barista, and the appalling slowness of all of these people would have gotten me fired from ANYwhere. As a result, I now go to the Starbucks at 19th and Chestnut. They are speedy and competent there, and when I joke about the 18th and Market one, they laugh knowingly and tell me how often they hear that. It's not just me. Avoid this branch, go another block to 19th and Chestnut and patronize good service.

You will never want for coffee in this area of Philly!!!! There are three Starbucks right here around me. This one just happens to be facing my hotel so its the easiest to access. When you walk in the people are friendly. They acknowledge you as you walk in. Yesterday the service was a little slow but this morning i had my coffee right away.

Living upstairs makes this place convenient... but more than that, this Starbucks is particularly friendly and inviting. The staff even donated gift cards to the local elementary school! Love this place....

Nice place. always clean and staff is very friendly even when it gets hectic. Mornings are crazy .. its a lull between 9:30am and 11am

I mobile order at this location pretty regularly and I usually ask for no foam because my $5 drink is often half full. Today when I picked up my order (in which I requested no foam) I open my drink to find it actually not even close to full.....just sucks when you're paying over $5 for a drink and it's not even a full cup.

Great service and friendly staff ! Always busy but they seem to take care of orders really fast.

Great customer service and coffee. Fast and reliable. Enjoy their salads as well. Was surprised by how good they are .

I really feel they have fallen off so much! Now you get average product for the same inflated prices.

The first ingredient in their "classic coffee cake" is sugar. Classic? Hmpf. I wish they would post the ingredients to their other items. Their service and coffee are consistent and that has merit. While AT&T and Starbucks have partnered to bring wifi to their customers, it appears to be slower, consistently, than a dial up modem.

Typical Starbucks. They seems to forget to make drinks when ordered on line and you need up waiting longer as you have to remind them that your drink is sitting there. I had this happen numerous times and it is really frustrating.