Starbucks Coffee Company

This was my first time to the Starbucks location. And it is my favorite in the area. It’s a large open space with plenty of natural light. There’s a long bench with tables for sitting with a laptop, for having a conversation. There are several other areas for gathering, including a long farm style table for a large group, and a few other four or five seating tables for other gatherings. The food was consistently delicious as always had the Cielo coffee in a mug and it was very good. The service was exceptional, the barista were very friendly and helpful. Parking is easy. The only disappointment, was there were outlets along the bench seating, but none of them worked. But I will definitely return to this location.

Absolutely amazing atmosphere!!! They are so organized, kind and even though they are very busy they still got my order correct and in a timely matter. I am from out of town and I immediately felt welcome. Their manager was on the floor helping keep things running with a kind attitude. He was also easy to talk to and always welcomed people who came into the cafe!! I would highly recommend this location and wish I lived closer!!!

I was traveling and made a stop here. The employees seemed too busy in conversation to give customers attention or take orders. I had to ask for the status of my beverage twice before finally getting it. I only asked because I was waiting a while. I did not feel this location was at the standard most other starbucks locations are at. The customer service needs improvement.

Twice now, I have ordered from the store online when I show up it’s not ready. They seem to be disorganized when you ask them they have no idea what’s going on. I have to get a refund today cause I was late. The app said my order will be ready in seven minutes 30 minutes later the order was not ready or even possible. I won’t be coming here anymore. This is the problem with Starbucks. People just don’t care about customer service.

The girls here always give me trouble about pup cups. "THe cOmPUTer doesn't allow me to put cinnamon on the pup cups."...NO? But your hands can put it on them. 🤷🏻‍♀️ I have also heard this one before too, 'Hi can I get 2 pup cups with cinnamon please.' "With cinnamon? Are they for dogs, are you giving them to dogs?." Just a simple Google search says dogs can have small amounts of cinnamon FYI for any other misinformed Starbucks worker.

As a frequent customer of this location I am definitely recommending to everyone! It's always a great laugh and friendly service. Never fails. Drinks are amazing and they have the 30oz if you're a fan of refreshers like me! Drive thru is a bonus. Quick and easy is always better. However, if you prefer walk in. They have a clean business as well. There is lots of parking and conveniently located next to a chase branch for banking if needed after or before.

Josh helped me i was a bozo and sent my order to wrong store and he quickly made my drink no problem

This location is always too loud. Music is blasting thru cheaper speakers. I believe this is done to drive away the people who stay and study or perhaps drive away the homeless. Go to the nearby Starbucks on Bonita. This location is fine for drive thru

OMG! I ordered a tall Green Tea Frappuccino, but they gave me a venti instead! I stop by this location every time I'm in the area, and I just had to write a review. The staff here are always so friendly, and the store is cleaner than any other Starbucks I've been to. Thank you for always providing such great service!

Got my hot pecan cortado and my chive bake before the rain settles in. Good drive through experience! Thank you !

I had a wonderful experience when I came here and ordered several cold and hot beverages to bring to my clients. I received my customers' orders for pastries goodies, hot and cold beverages by text message and they wanted several items. I came into this Starbucks location and was very fortunate to have met and get help from a wonderful lady named Saylor (I hope I spelled her name correctly). Nevertheless, I got very willing and highly customer-service oriented assistance from Saylor all through figuring out all the orders from looking at the message from my phone, putting them in, informing her teammates they got a large order and leading them to ensure everything was prepared well, packed securely and making sure I got everything. Truly friendly and great customer service that will make anybody so grateful coming in this location and more so having been blessed to a wonderful experience with Saylor! This is surely my go-to Starbucks location every time I bring Starbucks treats and beverages for my customers here or within this area. Thank you, Saylor and this Starbucks location!

Best Starbucks ever! Staff is nice and professional, very hip and lively. They are so fun and helpful. This is bar none, the coffee place to hang out. The staff are amazing!!!

I was up in the area and decided to stop by this Starbucks store to buy two PSL with Chai for my dad and me. The barista was very friendly. When we got home, we noticed that they had written nice little messages on our cups "Cheers!" and "Sweet Like You!". We loved these messages and they made us smile - spreading a little kindness. My local Starbucks in the OC doesn't do this. Also, our PSL w/Chai were delicious.

I've never been to this Starbucks, we are from out of town stopping by to get a drink, first they don't have the peach green tea which is the only thing I wanted has to order something else when given the drink I was basically given a shot or water cup as a tall drink now.. that was my final straw with Starbucks.

Typical Starbucks in most ways. The issue with this location is that is so RIDICULOUSLY loud. They crank up the music volume and as a result everybody has to practically yell to have a conversation. Turn down the volume and the place would get 5 stars from me

I pretty much go to starbucks everyday A Employee Name Drake is very nice welcoming friendly always has a smile on his face. He is a very nice outgoing employee.

i own a taco shop in azusa called taco king on 246 n azusa ave, i put my heart and soul in my customer service but let me tell you that my man AUSTIN is giving me a run for my money in customer service and satisfaction, not only did he help me in helping me find the snoopy collection but he did so with tjr biggest smile and positive energy. Austin You Deserve Nothing But The Best, Hope Starbucks C.E.O sees the hard work you are putting and credits you the right way...i Know God Already Did !!!

Update: two times in one month that I've gone through the drive-through at this location, and when being handed my drink, the lid came off and hot coffee spilled all over me and the inside of my car pay attention to how you were handed the drink and grab it with both hands. This is getting to be very expensive with having to get my car detailed. absolutely love that this one is now a drive-through! It used to be across the street and very inconvenient. So when you pull this one up, please know that it is now directly across the street with a drive-through and they are quick and efficient. Inside can get a little noisy with the machines and the music and the people but they do have a nice outdoor area with covered seating and chairs.

Shocking Experience - Are Children Not Welcome at This Starbucks? I had a deeply upsetting experience at this Starbucks location in San Dimas when visiting for breakfast with my wife and two-year-old twins after church. My children ( younger than 2 years) like many toddlers, were briefly unsettled and cried for a short period. While I was actively trying to calm them, a young manager approached us and cited a "code of conduct," stating that our children needed to be quieter due to complaints and sounds like we need have to leave. I was shocked when she described my children's crying as "yelling and swearing." Despite my efforts to manage the situation, the manager's response made us feel incredibly unwelcome. To make matters worse, another customer who was clearly bothered by our presence allegedly made an offensive gesture towards my wife as they left. Based on this experience, it truly felt as though young children are no longer accepted or tolerated at this establishment. The lack of understanding and the incidents we encountered were very disappointing and surprising. Kindly, when you hire your kids to work in a place make sure there is someone a adult, someone with manager skills with a customer service skills to manage the team and know the difference between kids, crying and yelling or swearing because kids are crying is not yelling and is not swearing

Disappointed with my recent visit. Long wait, wrong drink, and staff seemed rushed and uninterested. The store was messy, and no one apologized. Not the quality I expect from Starbucks.

Thank you my making my day. These little notes go a long way! My drink was the best I've had as well.

Any Starbucks you walk into will be a reflection of the manager, shift supervisor and of course the DM. I managed a Starbucks for years. And also have been an avid dedicated customer for well over 10 years. Every person that works here - it seems like they don't like their job. Dismissive , no eye contact , absolutely no warmth. I'm sure not any of these baristas or shifts even know Starbucks mission statement. I had to also ask for a few things more than once - sriracha for my egg bites - and a spoon. When i asked for a nitro lid for my drink, the barista had an attitude. Just terrible for business - I sincerely understand life is hard and can be heavy - whoever is running this particular store. It's obvious they don't give AF I won't be back here - way too many wonderfully tan Starbucks to choose from. Sending this location love and light

This is an alright Starbucks location, not the best. Their music is super super loud so it is hard to study or get any work done. I ordered two drinks. One was a blended refresher and the other was a water with peach juice and dragon fruit pieces. At previous locations they were able to make my drink with no questions asked and the total would come out to about $1.20. Unfortunately when I was ordering the guy charged me $4 for the drink, for a water with peach juice. So I asked him after why it was that much and he said because they need to make it a "custom tea". Not once did he say he could not do that when I was ordering. So I asked when I asked him for a partial refund of what I was overcharged and I was basically told that it is not possible. Really unfortunate customer service...I would go to the other location on Bonita avenue.

This Starbucks has the worst employees. First of all the guy with the beanie who worked the drive through was so rude, get him off the drive through line with his horrible energy. I asked if they had a specific cup that I could clearly see from the window, he says "idk you can come inside to check" ok rude but whatever. So I go inside, pick the cup off the shelf and go to the register. I stand there for at least 5 minutes before anybody acknowledges me, finally they do only to tell me sorry they can't sell the cup??? Ok sure.

My husband wanted me to give high praise to Grace for being so patient with him on his last visit. He mistakenly left his money clip in another bag at home. Grace patiently waited while he contacted me so I could send him the info to pay for his coffee. She turned his embarrassing moment into a good experience with her kindness and understanding. Thank you Grace!!!

I came through the drive-thru and wanted a large ice water, they said I had to pay for another item to get a a water. I said it's okay, then I had to wait in the line to leave, since I'm thirsty and on the road I decided to ask for just a little tiny water cup, and the woman had to call the guy who spoke to me initially and he couldn't even give me a little water cup, with his snarky little attitude. Super dumb.

I think I might have found one of the best Starbucks to just chill at. Most locations have really toned down there size and focused on the drive thru. This location was open across the street with no drive thru and took over this old Burger King building. Super spacious and plenty of parking. They have indoor and outdoor seating. I ordered a sugar cookie almond milk latte. It was my first almond milk latte. It was good - I'd get it again. Staff was friendly although we were like literally the only people there late on the Sunday before Xmas and not many cars in the drive thru either. I will definitely find myself coming here more often when I just want to chill with my drink.

It's red cup day and dang... but it's super busy in here. Everyone is working really quickly getting all the orders out. I ordered my drink on the app. Got my hot white chocolate mocha and I was outta there in less than 10 minutes. Great job to all the baristas working at this location

One of the main reasons why I specifically go to this location, is for their crew members. Saylor, Jake and Andrew are just a few names of MANY, that are amazing, SO incredibly kind and personable. This location did an outstanding job when hiring the best employees. If you want stellar, friendly service and good drinks, this is the Starbucks to go to!

Nick was amazing. I ordered my husbands drink completely wrong and he went above and beyond to help me correct it and didn't make me feel like garbage. Thank you, Nick!!!!

This starbucks is my daily coffee fix. I have one closer to me but I refuse to go to that one. This starbucks the staff is friendly but Drake always is so helpful has great customer service. He helps my needs. He knows my drink and always is very helpful and friendly. Thank-you!

Always friendly and accommodating. Experiences in different t cities helped me appreciate the cool service. This location and the Bonita location are awesome

The service for the Starbucks on lone Hill and arrow Highway is very poor. last Friday I go thru the drive-through and I inform the manager Nick that I received a gift card and when I uploaded, it says zero if they were having problems! he says no and there's nothing he can do about it. I would have to call corporate. I literally go to the Starbucks Monday through Friday before work for a coffee and breakfast. I've been there 81 times since September and he couldn't help me out with my $15 gift card.

So slow!!!! Took 15 minutes to make my drink and when I got it, my matcha wasn't even made right. They were not even super busy inside so I don't really know why it took so long. Just a mid Starbucks all around.

Came to buy some gift cards for this holiday season and nothing but stank attitudes and faces. If you don't like your job that much there's the door. The cashiers here have the attitude that they're better than you and they see you waiting there in line and keep chatting with the manager laughing. Waste of time.

Ordered drink on app to pick up. When asked staff for straw, lady was rude with attitude like I'm asking her for charity. If you can't work in service industry then go work somewhere else.

Man oh man. Two for two this week on messing up entire orders in the drive thru. Aside from being super slow, which normally isn't an issue cause I get it, you're making drinks and I can be patient, but 45 min in a line is kinda over the top. I was also hoping for a less aggressive "the screens gonna ask you a few questions" during my transaction since minimum wage has increased to $20 now... but nope. I don't mind tipping at all... but it feels defeatist when I've waited 45 min for the wrong drink order on top of it. Send help.

Can the volume of the music be any louder? I suspect that they intentionally play the music loud because this store has a lot of drifters coming in and out of the store. Perhaps this is one way to prevent people from lingering too long inside.

I wish you would take as much pride in your restrooms as you did your decorations. I can't believe an employee walked out of the restroom right before we went in and said please don't go in I'll be right back to clean. I went in there with my 4 year old after sitting in the drive through for a while. I'm grossed out and not sure I want to even drink my coffee...I hope the rest of the place is not this dirty.

horrible service i literally placed an order & this guy (works in the night didn't get his name but if i did i would of put his name in here ) was being hella rude for no reason literally if you don't like your job then leave lmao. he needs to be trained again. & my drink wasn't even made right in the other hand they put more milk than espresso shots

I ordered a cold brew with light ice and they gave me all ice with a splash of cold brew. I'm not one to return an item, so I'm just going to write on Yelp. They were quick with the mobile order, but not accurate.

Nice and clean location! The associates were polite and professional. This location moved across the street to a nicer and bigger place with a drive thru. There is plenty of seating inside and plenty of parking outside. This cafe is located near TJ Maxx, Target, Trader Joe's and a smart and final. They had a decent selection of mugs, cups and tumblers.

I only have two things to say about this place. Really slow service because they are flirting with each other and really poor attitude when you ask where is my coffee... I waited 10 minutes inside the store for a mobile order

Drive through team member this morning was super helpful, let me know before he needs to check on an item that may be out of stock . Was patient & let me finish my sentence before asking for anything else Then, being super handsome to top it all off 10/10 Great way to start off my morning !

This review is specifically for their manager Nick who handled a difficult situation professionally. I was inside drink my coffee when a difficult customer came in yelling at the poor female cashier. Nick the manager stepped in and diffused the situation, kept everyone safe, and professional at the same time. Good job Nick, I felt safe and cared for when I was there.

Slower than any other location. Always run out of supplies. They are polite but still a horrible location. I've had issues here more than a handful of times

Drake is always the ONLY pleasant employee here. He is professional and always welcoming. It is sad to see that there aren't people like this anymore. Thank you Drake for always making Starbucks a pleasant coffee morning. You are appreciated.

Just had a disturbing interaction at this Starbucks. My girlfriend and myself went in for a coffee, as we walked in I saw that there was a few people eating and others being served. When we got to the front of the line AUSTIN, told us he couldn't serve us and we had to go through the drive thru. What bothered me is that everyone who was served were white, my girlfriend and myself are not. I thought it was odd but we went through the drive thru anyway. When we were leaving the drive thru we realized that they actually were serving people in store even after us, but they were all white. This is the craziest thing that has ever happened to me at a Starbucks. Upset, my girlfriend went in to confurm that people were being served and sure enough everyone was being treated like normal customers except for us. She asked Austin for the corporate number and he refused to give it to her. You just lost another customer Starbucks!

This is my 3rd time coming to this Starbucks in a roll. The 1st time I was almost refused service because I didn't place my order on the mobile app, but she agreed to take my order as a walk up,, then 2nd time I didn't have no issues... Now, the 3rd time, is a MESS, I will never come back to this Starbucks again. I get a small Cappuccino and just look at the picture to see the amount that was given, basically filled my cup up with whip cream, the cashier didn't even ask me if I wanted whip cream. And I didn't drink none. IM SO IRRITATED.

The barista with the blond hair is a turd! I came with my family, order a few drinks, waited for 15 minutes, never called our name out, our drinks sat for ever, I had to pick out my own drinks out. Horrible service, never coming back, place was not busy, so no excuses. He had the edacity to say, I called your name out, BS! 3 set of ears didn't hear anything's, do your job! DONT Support this Starbucks. Garbage!!!!!

My husband went to Starbucks with our dog, and they offered my dog his first pup o chino! The staff is so nice to offer it. Thanks! My puppy loved it

This is one of the few stand alone Starbucks locations in the area. Most of the other ones are located in stores. Terrible parking lot. Only 1 way in. Parking spaces are small and the turns are dangerously tight. The lot was packed. Inside was really busy but I got coffee so I was in and out quickly. Grande Pike - $2.45

I ordered a Frappuccino with an extra shot of espresso and the drink I got was absolutely disgusting. It was as if they added an extra shot of syrup times a thousand. There was no coffee in the drink and the sweetness of this frap was beyond anything I've ever had. It was gross. I literally am dumping the whole thing in the garbage. It's upsetting when people pay for food / drinks and it has to be thrown out bc of how gross it is.

Turn the music down! The music is way too loud even with noise cancelling headphones I can still hear the dumb hipster tiktok music when reading

First of all, no one told you to work at Starbucks or in customer service for that matter. If you do not like your job, get a better one somewhere else. It's that simple. But don't come work at an establishment and spread your entitles millennial attitude. Get a job walking dogs, if you hate people that much! This short little blond guy with a mustache has the worse customer service. For off, when I drive up to the order window, he greets me with a "I'll be right with you". Not a "hello, welcome to Starbucks, I'll be with you in a moment" So already, rude. Then they are out of two different drinks that I wanted. First, I'm a dummy for not knowing that the pistachio latte is out of season even though I just got it at the target La Verne Starbucks a week ago but damn me for not knowing then when I tried ordering a cinnamon nitro cold brew, they were out of it because it's "so popular" instead of staying in stock for a drink that is clearly in high demand. So I then had to settle for a old milk espresso (something) idk. So then, when I drove up to the window to pay, he didn't even greet me. Not even a simple hello. We all know these kids can't even engage with humans anymore. he then was automatically annoyed that I had a different form of payment than he assumed. I was going to pay with Apple Pay opposed to the Starbucks app. As if Apple Pay is not common. He then passed me my drinks, and as I set my drinks that he gave me in my cupholders in my car, he then hollered out "you're welcome." I had had just about enough of his rude and dismissive behavior that I turned around and holler back at him, "I would have said thank you if you would have even given me a chance to." He must be so used to not getting a thank you, but did he ever figure that it's in return of his terrible service? Who is hiring these people? And who is clearly not training these people? Get a different job Joe!

The most disgusting cafe I've ever been in. There's currently only one working bathroom and the one bathroom that is operational had pee on the floor, no toilet paper and no soap. Absolutely disgusting and unsanitary. When did restroom checks stop being a thing????

Probably the worst Starbucks I've been to, unfortunately. The baristas are so rude for no reason and the drinks are always made incorrectly. Then there's an attitude from the employees when you ask them to fix the drinks they've made wrong! Disappointing. At least there's plenty of other options for coffee shops.