Starbucks Coffee Company

This post is about sustainability! I was so disheartened to see so much greenwashing in your signage, then enter the shop to see literally so much single use plastic being sold, normalized, discarded on site. By 2050 there will be more plastic in the ocean than fish, and over 95% of the plastics we consume go straight to a landfill, the ocean, or get burned in the incinerator, which bettering our bodies as microplastics. Will Starbucks as a major multimillion dollar corporation step up to actually incentivize folks using for-here mugs, or bringing their own? If the small mom and pop shop down the street can give me a whole dollar off my cappuccino (check out Dune Coffee!) for bringing my own mug, then why can’t you? For an oceanfront town especially, this feels absolutely atrocious to normalize such reckless consumption. I hope you do more to help customers do better. And to customers who own a cup in their cabinet (I’ll guess most of you, unless you’re in dire circumstances, and if so, ignore!): I hope you also do better! Your use of single use plastics isn’t unique—it piles up, and it’s hurting us all. Bring your own mug or jar or cup if you remotely care about the ocean you live in! Also by now there are far less harmful versions of bottled water you could sell. Maybe at least try for aluminum (infinitely recyclable) canned water?? The plastic bottled is another slap in the face to the local ecosystem. Thanks for considering how to peddle less plastic while messaging real glassware on your signage and communications.

Great place to work. No outlets and the bathroom constantly is closed. What is the obsession in this town with controlling bathrooms and outlets?! I think some of the Starbucks owners are optimizing for making people leave especially if they have luggage which is an interesting strategy for attracting tourists.... still one of my favorite ones but so confused about the outlets disappearing and reappearing and the bathroom constantly being closed what kind of amateur hour traffic shaping strategy is this?

Fast and friendly baristas all around but Pilar shined a little brighter than the rest today! I came in with my mother to get out of the cold, gloomy and rainy weather for a bit and got a couple hot mochas. Pilar made our drinks perfectly! They were hot and brewed to perfection! But the icing on the cake for me came in the tiniest detail. She wrote a tiny, one word message on each of our cups and it somehow made the beverages taste a little bit sweeter and put a smile on both of our faces! Five star baristas at this location, we will be returning!

Another Starbucks, but the lady that gives out the drinks is a bit rude

When you order mobile order restroom is for customers only🤣 I don’t like to fill it, even if my order is not today! When you have a Starbucks everyday full life and spent in this company thousands of dollars I’m sure they should do not tell if this restroom for customers or not! Very disappointed all the time in Starbucks. Probably time to think if I want to support big company or smaller who will remember me like a customer always.

Sergio the barista was super rude, basically rolled his eyes the entire time I ordered a drink for my girlfriend. Seems like this is a reoccurring issue in this store. Seems like you need to teach your employees better customer service

More of a take out Starbucks and not a sit and hang out Starbucks. Nice and clean, friendly service too

Very disappointed, because I am a Starbucks customer for the years and try to go to the restroom without ordering, but they refused me!!! They told me that I had to buy something and only after that they would give me the code to the toilet. But the Casa Comal which is next to the Starbucks, let me into the restroom without any ordering, just a pleasant people!

The people who work here look like you are bothering them when you're placing your order. It's your job to take drink orders. I didn't even have a complained order. The bathrooms are absolutely disgusting. They have a public bathroom and an employee bathroom. They obviously don't care about the public bathroom. I walked in and walked out.

Today was the first time I came into the Starbucks location. Is located in the busy part of downtown Santa Barbara. It's a very convenient location for those staying at that hotel right above. They do take mobile orders here so that is another huge plus. The store itself is a pretty decent-sized location. There aren't that many tables to sit around and lounge though. If that's what you're looking for. The team members here are very helpful and friendly. Be sure to download the Starbucks rewards app so you're able to accumulate Stars and place mobile orders in advance. On occasion I've been able to find street parking right behind and it's been very convenient. Check out the different seasonal drinks they have

Terrible customer service especially the young girl with a black hair, doesn't smile at all and very snobbish. Doesn't seem happy to be there.

Horrible Customer Service I always come here to buy coffee in the morning when I go to work or Paseo Nuevo, and today I wanted to use the bathroom, and the cashier treated me very badly just because I went into the bathroom. So sad that Starbucks is offended by letting you use the bathroom 11/18/2025 6:20 pm

I placed an order at 7AM on Sunday March 31st to this location and went to pick it up. When I arrived, there was a sign on the door that said there was an emergency and that the Starbucks would be open at 8:30AM. I had already placed the order in the Starbucks app and it said that the store was open, or else I would have never placed the order.  When I knocked on the door to try to get the worker's attention they ignored me. Then they yelled at me and told me they weren't open and that I should read the sign. When I told them I read the sign and that my order was already placed and tried to show them the receipt they told me "too bad, I'm sorry I can't help you." Don't go here

They make a good drinks here . They are so quick . I ordered our drink on the apps just couple min before & when we arrived the drinks were already for pick up & good location!

Did not like this location. Restrooms are locked/closed to public to prevent unhoused people from using them. There's no seating or place to sit which I think is also to prevent unhoused people from spending time there. I would not return. Our coffees were go though. It's just unfortunate to see how empty this spot is. So uninviting.

I got a black drip coffee with half and half. The barista that helped me , sorry didn't get her name, was so thoughtful and nice, when she noticed that my cup was full to the brim and from the look in my eyes she could tell I would like more milk in my coffee. She right a way got me an empty cup with extra creamer on the bottom. I was very pleasantly surprised, that she keeps what I was thinking without even having to ask. Great people work here on State st Starbucks.

I do not recommend this Starbucks, the ambiance was not inviting and the barista was rude. I told her that I was waiting for my husband to order and she mumbled that I was taking too long and walked away. I ordered 2 vanilla lattes and I asked for children's temperature, she nodded as if she understood. When I received the coffees they were both hot. I do not recommend this Starbucks.

Mocha latte with almond milk and expresso shot!!! Fabulous Service was awesome. Went thru drive-up so can't comment on ambiance.

My boyfriend and I are visiting Santa Barbara for the first time and stopped here early this morning. The staff was very nice and helpful, and I definitely have no complaints whatsoever about this place!

This Starbucks is one of the Starbucks that is located on State Street. In many ways, it's very hard to review Starbucks, because they are all pretty much the same. This one is no different. This Starbucks occupies a fairly large and open interior space. Again, this is a very common feature of most city-based Starbucks. They have some interior tables. But, this location does not have a defined exterior area where you can find outside tables to sit at. Overall, the staff here are always nice and they do their job as can be expected. This location offers all of the things that Starbucks is known for. If you need your Starbucks fix on State Street this is one of the locations where you can get it.

My go-to corner Starbucks. There's not much street parking but I use the Starbucks app to place my mobile order and get there early enough to park and run in for my order. This team almost always has my order ready on time with 90% accuracy. Good odds considering how often I go! Always fantastic customer service. I don't think I could be so chipper that early in the morning.

These folks are stuck up, and no chairs or restrooms. I do not like being served by people that think that they are better than me. Starbucks need to pick up their game.

I ordered two drinks without ice. One came nicely prepared. The other one was a pink drink and came without the dried strawberries and about 3/4 filled. The person said if you order without ice they don't fill it up all the way. I showed her the other drink without ice that was full. She said she didn't know and said sorry. (???)

I just want to say that Starbucks is known for their friendly employees and the Hispanic girl with the bleach blonde hair tonight (don't know her name) who gave me my drinks was so rude. I asked for a drink carrier said nothing didn't even look at me tossed it on the counter and then went and told her coworker something and she laughed. She looks miserable and honestly isn't a good person to be representing Starbucks because she was miserable. Please don't work there if you hate your job! Drinks are always great but wow terrible customer service.

An absolutely terrible experience that I will think about for a while as I attempt to understand why someone is so rude and angry. If you are reading this Stephanie, look for another career because being nice or pleasant isn't your thing. She is one of those people who can't even seem normal even from the first word out of her mouth, a truly hostile individual. Though I hope she gets the help she needs as it's clear that something is going on behind the scenes, it's not ok to be that rude to anyone. I don't tend to like Starbucks but I go every now and then. Having to interact with Stephanie and see how she treated other costumers made me question if I should ever risk going to a Starbucks again if this is considered acceptable behavior. Also watching her power hungry obsession with the bathroom was absurd. She yelled at so many people in my short time at the store, hence the little time spent there. While at Starbucks, I saw a young come in with her younger sister or maybe someone she's babysitting. The younger girl clearly had to go to the bathroom badly and Stephanie yelled at them in front of all patrons that the bathroom was for customers only. To be clear it was obvious that the older girl was going to be buying something and she just wanted the little girl to not pee herself while she was waiting on line. The older one clarified that she was in fact buying a coffee (though she was being way too nice at this point because I think she thought Stephanie was confused) and just didn't want the little girl to have to wait for a coffee order to be made in order to pee. The older girl tried hard to advocate for the other girl and asked if she could get the code just so the girl could go to the bathroom but Stephanie snapped that she can get the code after the purchase (there was a line). The older girl then offered to put pay for anything in that moment if it ment the girl didn't wet herself (even saying she'd put money down now like an insurance policy) but Stephanie said that they had to wait for a barista to be free. Luckily the lovely ladies on line allowed the two girls to go ahead so that no accidents happens. This should not be happening! Why do the costumers care more than the staff. What is wrong with this shop and why is it allowed to be run in such an off putting manner. Worse part is, this seems like such a commons occurrence that Stephanie wouldn't even remember this conversation as it's nothing for her but I can assure you that those girls will remember that moment for a while, as will I. 10 out of 10 would never recommend.

I'm only giving 4 stars for the young lady who made my coffee. When we walked in she smiled and said welcome. Even though she was very busy. The guy who took my order Tommy. Was rude and not welcoming at all. It's like he hates his job. There are alot of people who don't like or hate there job, but it's not the customers fault. He has very poor customer service stills.

This review is strictly for Diana , what breath of fresh air. Customer service was second to none. Will definitely be back when I'm in town.

I'm adding a good review because it is a safe place to have a coffee to go during COVID-19. They had clear signs, floor paths and the you can open the door with your foot so you don't have to touch the handle. Otherwise it was a regular Starbucks experience

They do not allow their paying customers to use the restroom and the barista was quite rude about it

The young woman at the counter was sweet, and the barista was hopping. Our drinks came out very quickly. Those were the positives. As other Yelpers have noted, though, there is limited seating. Also, if this location were a horse, I'd say it had been ridden hard and put away wet. The place had a tired, overwhelmed air. Like it needed a thorough Spring cleaning, with steam to sanitize the surfaces. I realize that they must get a lot of traffic, despite having no close parking. The need to bypass citizens living in the streets, and the last smokers in California also nearby, polluting the air, did not make a great impression, coming or going. Not an easy gig for the employees to keep up with the challenges of the neighborhood. I recall being at this store some years ago with the family too get hot chocolate for the kids and it not being so grungy. Not my favorite Starbucks.

If your traveling and you need to use the bathroom don't go there. Boo!!!! They don't let customers use the bathroom. But that's ok. Joe's Italian restaurant across the street has great cappuccinos and desserts (and bathrooms)

Nice on the surface Dirty stinky one restroom only Don't use it!!!!!!!!! Starbucks is usually very nice and always clean but not this one

Friendly clean and great service. When you haven't slept all night because your "boutique" hotel is wildly uncomfortable, this Starbucks was a beacon of light in the morning.

This Starbucks is at the end of State Street... just before the 101. If you want to use the free internet, you must enter your email address. A new feature of Starbuck shops I suppose. Lots of glass for looking outside. I had the generic "Starbucks Experience" here. That's good. No crazies, just regular people enjoying coffee.

Alvaro is the greatest barista west of the MississippiAlways a smile and upbeat attitude. I appreciate starting my day with that kind of positivity!!

Great service. The baristas were so polite and patient with my little ones figuring out what they wanted to order. They loved how their drinks came out and wanted more.

I had high hopes for this location but they really missed the mark on friendliness and cleanliness.

Not bad. One of the barista was talking to friends instead of making coffee at the right time. No biggie but maybe keep in mind that you're doing coffee and drinks for people not chit chatting. (I don't mind the chit chat but please do that when there are no customers or something). Price is good. Not bad. Good drinks though!

Thank you Pria for making my order that I placed incorrectly on app, Pria was understandable and super nice. Thanks for making my day better

This Starbucks has been recently remolded. Very sleek and urban. Really cool wall art. I've always had pretty nice service here.

My girls and I stopped here for a little birthday celebration for my daughter. We got cake pops and chia lattes. We stopped in just 15 minutes before they closed and the barista was great. I didn't get his name, but he was the 2020 ASU graduate. Probably the best customer service I've had at a Starbucks. Thank you for great service! The cake pops & lattes were great too!

Great service.. always a smile! ^^ I believe this Starbuck is the fastest!

It's Starbucks. They all look alike to some degree, all have the exact same menu. Ones such as this one always has a plethora of hipsters on their Macs doing some graphic design project or blog post.... Little coffee trivia I found out there : Cold brew takes 20 hours to prepare and is smoother than regular iced coffee.

Not as nice as other Starbucks, but you do get the same experience. The location is actually pretty nice, on the corner of Cota and State Street. The inside is probably the worst layout I've seen so far. There's a few tables along the windows and walls, but not many. It just seems very narrow. The service here is identical to many locations. However, one worker did toss my baked good to another worker to place in the oven once. It's just a minor detail, but that never happened until I came here. Either it shows how far the bakery items are stored from the oven since the kitchen area is also narrow, or just a lack of care for my order.

i am Starbucks gold customer for over 15 years. was approached by rather unfriendly worker who didnt want to listen and to understand my point. Had to ask for her name. It is Diana, keep it in mind folks. And yes, it is not coffee place, it is coffee dispensary.

I had a very bad time there , it was not a good customer service , rose told me that my drink that I wanted only come in a medium size , now I have got this drink before from this location , I mostly get a large or bigger , I'm very disappointed in this location, I may not return as a customer . But just know when someone asked for a a certain size of coffee or ice coffee . Very sad !

very rude blonde, just completely ignored me multiple times while trying to get my mobile order, and was extremely rude when i asked politely for the third time. Don't work in customer service if you have a terrible attitude !

This is what I would describe as a "no frills" Starbucks, and just a place to grab a coffee. Not a place to stay awhile, or study, or read a book. At first glance, a nice large Bucks. Then you come to realize they have funky along the wall seating, no comfy leather chairs, and for the size of the place, this doesn't really make sense. A 3.5 star location at best. Service: nice, but minimal. What you don't have at this location is anything special: Crazy pirates on Beverly location: https://www.yelp.com/biz/starbucks-los-angeles-105?hrid=ouKyTsuoa8SQ1FUHB_fs2g Really huge lady triplets in Redondo: https://www.yelp.com/biz/starbucks-redondo-beach-7?hrid=bnNZyCt1NZyabqqNf6Dw1Q Guten Tag from Bavaria: https://www.yelp.com/biz/starbucks-big-bear-lake-3?hrid=udBEdn11su_1T-GNNJuFQQ Rockin' til Midnight in Fullerton: https://www.yelp.com/biz/starbucks-fullerton-9?hrid=QJBh_HpRmbJdIIwb8ou1Wg

This location needs a couple improvements. The layout is poorly designed. It is very crowded. They could also use an extra barista. I only saw two working. Was everyone in the back room on break? The place was packed and Tyler was busting his tail making the drinks. He was very pleasant doing his job. The restroom was pretty dirty, I thought I was in a Hollywood Starbucks. The floor could use some attention. Management needs to have enough workers to keep the place clean. The two that were working were busting butt and doing a good job.

Totally got my order wrong, then told me they were out of green tea (making me an iced coffee instead without asking me, and had a horrible attitude in addition to all the above. I will NEVER go back there (not that they would care, I'm sure).

A cruise ship that I was on stopped at this town, so I decided to rest here for a little bit. Service was a little slow, BUT, the drinks were good and the baristas were very cheerful. The location itself was very nice. If I ever return to this town for another vacation, I will definitely be back!

I stopped by on a busy Summer weekend and the folks behind the counter were super fast and accurate. The weekend was record breaking heat and everyone in line seemed to be ordering iced coffees or Frappuccinos but even with the slam of drink orders my order of 3 iced/blended beverages was super quick.

Love the coffee here, love the decor even more. I've never seen a Starbucks decked out in such a coffee shop-esque manner. Sounds ironic, but it's true. This place gives me the feel of heart warming coffee shops sprawling up around Taiwan. This location has a second story (balcony like set up) if you want more seating (or just more private seating) in case the tables on the first floor are full.

Always an issue. I order from this location 3-6 times a week due to the proximity to my office. I always order through the app for self pickup. Lately I am the only one ( person of color) that is asked to show my order receipt to prove my order pick up with my name actually belongs to me. This happens every time a specific male individual is working. 12pm March 12 2022 . I plan on speaking with his manager on Monday because I watched several non persons of color come in to this location with him and say there name with showing proof of purchase and this gentleman giving them there drinks with out issues or comment. This is unfair! As a patron at your establishment I shouldn't feel like an inconvenience to pick up my own item!

They're fast and friendly. They got all 7 orders correct! They don't water down anything. Generally, everything tastes the same.

it was a blistery evening and Starbucks saved us from the freezing cold. the barista warned us that the hot berry chai will taste bad, so he saved me a few bucks and recommended the apple chai instead. my recent discoveries at the 'bucks: -green tea latte: delicious if you like green tea powder / green tea ice cream -london fog latte: hot milk tea without boba (really a british/hong kong drink) -hot apple chai: is really hot apple cider -thanksgiving blend - serving it 2 months later, it still tastes good -ethiopia something - sidamo maybe?: yuck - tastes like burnt coffee -salted caramel hot chocolate: uncanny yet delicious they need more chairs. maybe the intent is to get people go get their coffee and go away, but i would still like the option to loiter

Pleasant and cozy shop with friendly baristas and a killer "Red Eye". This shop is my first choice on State and I've never been disappointed yet. I would definitely recommend this shop and remember; "Coffee should be served black as the night, hotter than Hell and sweeter than a womans' heart.."