Starhotels Anderson

I had a very disappointing and frustrating experience at this hotel. I originally booked two nights, but due to urgent matters I could only stay for one night. On the evening before check-out, I called the front desk and received a clear confirmation that I would only be charged for one night. Based on that confirmation, I adjusted my travel plans. However, when I checked out the next morning, the front desk completely went back on their word and told me that cancellations require one day’s notice. After a long discussion, they finally agreed that I would be charged for only one night. But later, when I checked my credit card statement, I found that I had still been charged for two nights. When I contacted the hotel to resolve this, the manager responded with a very poor attitude, strongly siding with the staff and refusing to acknowledge the issue. This kind of contradictory, irresponsible, and unprofessional behavior is unacceptable, especially from a so-called four-star hotel. I will never stay here again, and I do not recommend this hotel to anyone who values honesty, fairness, and proper customer service.

Good central location Opposite centralo station|Helpful friendly staff |Clean comfortable rooms |Stylish interior |Plugs and light switches a bit alarmingly loose |Breakfast good |Only access into hotel is down steep steps so be aware if not very mobile. I currently have gammy knee and found this an issue |There is a back ramp ( tradesman’s entrance) you can ask to use |Lift a bit temperamental. One broken other stopped working on one day so had to use staff lift. Again be aware if not fully mobile |Would recommend as a base as long as you don’t have mobility issues

Less than 2 minutes walk from Milano Centrale station. Around 5 minutes walk to metro and airport buses, superb location. Great decors around the place. All staffs were extremely friendly and welcoming! We stayed at the twin bed room, very clean and spacious with comfortable beds. Extremely pleasant stay.

Great place to stay. The staff were friendly and accommodating. Hotel was very conveniently located being very near Milano Centrale train station (5 mins walk). The room was clean and had all the required amenities. This was my 2nd time here and I will definitely choose to stay here again the next time I’m back in Milan.

Fantastic location and hotel but breakfast a massive let down. I took 24 people and booked 12 rooms. Breakfast area was small, seemed no management in place. As a Brit I love my cup of tea, the urn was empty, it could only hold hot water for around 20 cups, once that was filled they were no tea bags, when they were replenished, there was no milk. Same was true of most of the good supplies, many people waiting to share the limited number of tables. I got fed up and left without having breakfast and paid to have a cup of tea and Croissant from a stall across the road.

I am not sure if this is worth mentioning, at check in, they can’t use digital card which I am used to pay these days via phone. They insisted physical card for pre authorisation check in. I handed over the physical to complete the process. Shortly after checked into the room. My physical card had 9 unauthorised transactions from EBay online shopping. In less than 20 mins and such a coincidence as for very first time I activated physical card, unauthorised transactions occurred. |Luckily I was able to block and lodged suspicious transactions with card company. Freeze the card and it is currently still under investigation. ||My advice to everyone is to limit the use of physical card. ||Hotel room itself is clean and nice. Aircon is cold and close to train station

We booked a last minute city break to Milan and chose Starhotels Anderson as we were specifically looking for a family room close to Milano Centrale station. This hotel is a modern 4 star, with spacious connecting rooms and very clean. The family connecting rooms were a large king-sized double and a smaller twin room, each with its own bathroom and entrance door. Breakfast was cheaper to book on arrival at €15 per person. |The hotel location was perfect for us being so close to bus tour meeting points at Milano Centrale station. It was also very easy to use the Metro, only 3 of 4 stops to the Duomo and Brera district.

I stayed at the Starhotels Anderson, Milan for 1N and my expierence was excellent. The hotel itself was amazing with beautiful interiors and the room was great. I really liked the fact that it was quite near to the Milan train station and even the subway making the connectivity quite easy. Overall, I enjoyed my stay and would recommend this hotel.

We stayed here twice 9/20/24 & 9/28/24 for one night. This hotel is conveniently located across the street from the train station. I noticed the reviews for this hotel are like 9 yrs or more ago. When entering the hotel you go down a flight of stairs. There's a buzzer at the entrance that will buzz for a bellman to help with luggage. The front desk staff were kind and professional. We were given our room promptly which was nice since we had such a long travel day. We preferred the room we stayed in the 2nd time we stayed overnight because it was more spacious. The rooms were clean & beds were comfortable. The decor was modern which I appreciate since some hotels in Italy have that old vintage look. There's a small bar area on the first floor next to the elevators. The bartender was attentive and kind. The breakfast they offer in the morning was the usual items and was okay. I just had the hot tea.

A lovely design hotel with very comfortable room, nice bathroom and overall very friendly ambiance. The breakfast is of a really good quality with sufficient selection. The hotel is right next to the main train station but thanks to the soundproof windows it is very quiet. The location is excellent

What a warm welcome to Italy. After an overnight flight to JFK we checked in to this delightful hotel. It has a boutique feel and has a modern edge while retaining character and warmth. The staff has been very helpful - from luggage assistance to electric converters. Best of all it's literally right across the street from the train station so our early departure to Venice should be a breeze. (And we are looking forward to the breakfast buffet to start our next day - the reviews on it are fabulous). The train station also is the key to the Metro which was a breeze in seeing some sights. There's also a great Supermarket there where we stocked up on some bottled water and treats. Now it's off to bed in our clean and comfy room. Thanks to Star Hotels for getting our journey to begin so nicely!

On our first night the fan in our room rattled all night long. Requested a new room next morning and the desk staff (Francesco) was obviously annoyed with us. Never apologized or offered to help move our bags. So the next room was smaller than the upgraded room that we paid for and the AC was not working correct -too hot in room. WiFi is horrible. Signal extremely weak, could not stream video, and had to re-login every 4-8 hours. My first and last experience with Star Hotels. Too many quality hotels in Milan to tolerate unfriendly staff and poor wifi. Not sure how they rate themselves as a 4 star hotel.

Perfect location conveniently situated by the train and bus terminal. Well appointed rooms, quiet and clean. Very cool lounge.

Very good 4 star hotel. Very modern boutique styling. Do not confuse this Starhotel, with the other one on the other side of the road, which is not as nice. Very good location next to Centrale FS train station. However the general area does seem to attract the 'down and outs' in the small park over the road. It is also very easy to reach on the Metro Line 3. There are also buses that go to Malpense Airport at the station.

Had a great stay. Perfect location next to Central Station. Hotel was decor reminded me of Las Vegas, not in a bad way. Room clean and spacious for Europe. Had a nice basic little gym. Overall, good stay. Cute breakfast room. I've also stayed at the Starhotel Echo across the street, which was more updated and I preferred but more expensive.

Our review of Starhotels Anderson, Milan (8.0 out of 10): http://www.thehguide.com/en/starhotels-anderson-milan.html