Starhotels Ritz

Good hotel and very accessible via public transport. Rooms are decent sized for a city centre hotel. Clean and suitably maintained. Some signs of wear which could be touched up but overall no issues with the room. Minor points around the quality of breakfast and the staff. Breakfast has a good spread but not was lacking in taste, especially the hot food. Staff could be a bit more courteous. I’d asked for an iron in my first evening and tea bags on my second morning, and the first response was always no. They also woke me up after 10 pm to take back the steam iron. Surely an iron can be provided in every room.

I had the pleasure of interacting with the manager at the Ritz, and I was truly impressed by her dedication and professionalism. She is remarkably people-oriented, always attentive to the needs of guests, and goes above and beyond to ensure everyone feels welcome and cared for. Her ability to listen, understand, and accommodate special requests creates an atmosphere of comfort and trust. It’s clear that she genuinely strives to help, whether it’s solving a problem quickly or offering thoughtful recommendations to make a stay more enjoyable.

Very disappointing stay. The property is old and poorly maintained. Room cleaning was clearly neglected: the same dust remained under the bed for the entire stay. The bathroom was outdated, with an unpleasant smell. Breakfast was below standard: dirty glasses, food that seemed old, and even a simple request for hot water was ignored. Front desk staff were unhelpful, and the elevators were unreliable. This hotel cannot be considered 4 stars; in reality, it offers the quality of a 2-star at best. Not recommended for anyone expecting comfort, rest, or professional service in Milan. SGARRUPATO. DIRTY. LAZY SERVICE. a NO GO

We had a wonderful stay at starhotel ritz last november in milano. the room was very nice and clean. The breakfast buffet was nice! A special thanks to the friendly staff. At most important thank you so much for the free parking lot!! We will definitely return.||Thank you so much!!!||Regards Nicola

We stayed at the Starhotels Ritz as our last leg of a 10 day European trip since we were flying out of Milan. This is a very beautfiul hotel with impeccable staff. The first morning of our trip we were woken up by construction on a home outside our room/ The staff were so accomodating and Brigitte at the front desk went above and beyond to ensure the rest of our stay was not as interrupted. The location is perfect and each of the staff were very informative on where to go, where to eat and how to get around! I would highly recommend this hotel.

We stayed at Starhotels Ritz in Milan for 10 days as a family, booking two separate rooms. Unfortunately, our experience was far from ideal. In the room I shared with a family member, we had constant issues with the air conditioning. Despite repeatedly informing the staff, the AC never improved. Eventually, we were moved to another room, but the problem persisted. We were given a fan, which we used for the entire stay — not ideal during a hot Milanese summer. Meanwhile, the AC in my other family members’ room worked perfectly fine, which made the situation even more frustrating. The overall comfort and cleanliness of the hotel were disappointing. The rooms didn’t feel thoroughly cleaned, and to top it off, we found a spider on our last day. Another major downside is the hotel entrance. You need to walk down a flight of stairs to reach the reception, making it inconvenient for guests with mobility issues or heavy luggage. This design flaw really needs reconsideration. On a positive note, the reception staff were relatively friendly, especially Frank, who was always kind and polite. Despite trying my best to enjoy the stay, I cannot say I was happy with the overall experience. I hope this review helps others set the right expectations

The service was great. Everyone there was friendly. Frank made sure my friend and I were comfortable. The food and drinks were great. Would definitely go back there and recommend it to a friend. Really great, kind and social employees🌸🎀💖🫶🏾🦋 love it✨

Very nice location. Accessible to everything. Wanted to say a special thanks to the breakfast crew that made each morning lovely. Thank you to the cappuccino professor and all the staff that work so hard. The hotel and rooms are clean and everything worked. Great stay.