Felix Cruz
Google
We were eagerly looking forward to celebrating a special birthday dinner at Statera Bistro during our visit to Peru, having made reservations weeks in advance via Open Table for our group of eight. The anticipation was high for what was meant to be the grand finale to our trip, a memorable experience in a renowned dining establishment.
Unfortunately, upon our arrival, we were met with the unexpected and disheartening news that the restaurant was closed. This news came as a surprise, especially since there had been no prior communication from Statera Bistro or Open Table regarding the closure, leaving us without time to make alternative arrangements.
While we understand that unforeseen circumstances can lead to sudden changes, the lack of communication in this instance significantly impacted our experience and expectations. It was a letdown, especially on such a special occasion as a birthday celebration, and as tourists, it left us scrambling for a last-minute dining option.
We are not able to comment on the dining experience itself, as we did not have the opportunity to dine at Statera Bistro. However, we feel it’s important to share our experience with potential patrons and the management. Effective communication and customer service are crucial in the hospitality industry, and we hope our feedback will encourage improvement in these areas.
Despite this experience, we remain hopeful that Statera Bistro will address these concerns, ensuring that future patrons do not face a similar situation. It’s essential for both the restaurant and reservation platforms like Open Table to keep customers informed and updated on any changes, especially when it involves special occasions and large groups.